prosci change management catalog 2005 v2

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Proscis Best Practices in Change Management Series The definitive collection of change management research, planning and implementation resources

"The Prosci change management methodology takes the mystery out of change management. The Prosci tools and templates provide a tactical approach to plan and implement change."

Christina C. Fortune 500 Financial Institution

"Probably the most powerful and simple and grounded methodology I've seen for communicating business ideas."

Meredith M. Earthlink

Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com

1367 S. Garfield Ave. Loveland, CO 80537 USA 1

Managers and supervisors

Front-line employees

Recommended resources for executives and sponsors:

! Best Practices in Change Management Benchmarking Report page 2 ! Change Management: the People Side of Change page 8 ! Change Management 4-6 hour briefing for executives page 9

Recommended resources for the change management team:

! Best Practices in Change Management Benchmarking Report page 2 ! Change Management Toolkit, Change Management Pilot and/or

Change Management Pilot Professional page 3-6 ! Change Management: the People Side of Change page 8 ! Change Management certification training page 9

Recommended resources for managers and supervisors: ! Change Management guide for managers and supervisors page 7 ! Employees Survival Guide to Change page 8 ! Change Management training for managers and supervisors page 9

Recommended resources for employees: ! Employees Survival Guide to Change page 8 ! ADKAR worksheets

Change Management resource guide

Why use Proscis change management process: # Utilizes best-practices research with more than 700 companies world-wide. # Provides a best-of-the-best change model and structured process that is

independent of any single company or vendor. # Designed as a proactive process to accelerate change and manage resistance

before problems arise. # Provides tools, templates and checklists that are integrated into an easy-to-

use framework for managing change at all levels, from top executives to front-line employees.

# Is based on a knowledge-transfer model that allows you to build your internal change management competency.

Change Management Team

Executives and Sponsors



Change Management Benchmarking Report

288 organizations share best practices and lessons learned in change management

Best Practices in Change Management is a benchmarking report detailing the critical aspects of effective change management. Study participants include team members, change management advisory team members, team leaders, consultants and management sponsors from 288 organizations.

Success factors Uncover the greatest contributors to the success of a change management program.

Methodology Learn the must do activities for each phase of the project.

Role of top management Learn the key activities your sponsors should do, as well as the biggest mistakes they could make.

Communications Discover the most effective methods of communication.

Team structure Find out the top criteria for a good change management team member.

Using consultants Learn what organizations should be aware of before hiring a consultant.

Sample of participants Avaya Avon Products BearingPoint Blue Cross and Blue Shield of Florida Cap Gemini Ernst & Young Celestica Cendant City & County of Denver CompUSA, Inc. CUNA Mutual Group Ericsson GmbH FAA Federal Reserve System Fidelity Investments Home Depot, Inc. Hong Kong Government IBM Intel Lockheed Martin Mutual of Omaha ODR Peppers and Rogers Group Quaker Oats Sara Lee Bakery Group State of Wisconsin DOT Tennessee Valley Authority United States Postal Service University of Massachusetts Wachovia

$169 Style: journal Pages: 44 Figures: 39 Tables: 10

Key findings from this report: Areas where other companies stumbled: critical mistakes,

what they learned from them, and how to avoid them Methods for collecting feedback and creating channels for

communication Troubleshooting for resistance and tactics for overcoming Avoiding top-management mistakes and obtaining support

from all levels Must-do activities for each phase of the plan; best ways to

approach the change management process



Change Management Toolkit

A leaders guide for preparing and implementing change management

Proscis Change Management Toolkit contains templates and guidelines to help you effectively employ change management and write a complete and professional change management plan. Complete assessment tools and implementation guidelines will help you implement your change management strategy.

Proscis Change Management Toolkit includes checklists, templates and assessments on CD-ROM or on-line for ease of use on your project. Preparing for change Utilize the most up-to-date assessment tools to prepare a change management strategy.

Managing change Templates, guidelines and checklists help you create effective change management plans including your communication plan, training plan, sponsor roadmap and resistance management strategy. Reinforcing change

Celebrating successes, diagnosing resistance and reinforcing change will make your change management process complete. Use the popular ADKAR model to manage employee resistance, resolve conflicts and identify corrective action steps.

$349 Hardcopy Style: binder & CD-ROM Pages: 234 Templates: 14 Worksheets: 12 Assessments: 6 Figures: 34

Electronic version of this product is available in the Change Management Pilot (page 5).



Change Management Toolkit (continued)

Easy-to-use checklists and assessment tools

The Change Management Toolkit allows you to: Develop a change management strategy

for your project Manage the human side of change, not

just the business side Integrate organizational and technology changes

into a single change management plan Actively manage resistance to change

About Prosci Toolkits

Prosci toolkits contain guidelines, templates and checklists for change management and project teams. These toolkits are authored by industry experts, and include the findings of Prosci's extensivebenchmarking research with organizations around the world.

The document templates provide a starting point or outline for key project documentation. Checklists ensure that key steps in your project are complete before moving on to the next phase. Teams can avoid making mistakes and will not forget important steps in the change management process.

Research with more than 700 companies world-wide has resulted in the most comprehensive process for change management. Using this approach, your team will be recognized as a role model for managing successful change and building change competency.

Electronic version of this product is available in the Change Management Pilot.



Change Management Pilot

(fully electronic version on-line) Full drill down process find anything within 4 clicks

Benefits of the Pilot:

Available immediately no delay for shipping

Downloadable templates, worksheets and assessments allow you to store and change sensitive data on your own computer

Drill-down process, allows you to find anything within four clicks

E-learning modules:

# Concepts and principles # Integrating change management and

project management # ADKAR # 7 principles # Benchmarking and best practices # Change management process

For a personal guided tour and tutorial of the Pilot or for more information about licensing please call 970-203-9332.

$449 electronic version on-line Templates: 21 Assessments: 13 Presentations: 5

Proscis Change Management Pilot includes the entire contents of the Change Management Toolkit plus: $ Five PowerPoint presentations you can use with your organization $ Forty-one downloadable templates, worksheets, assessments and presentations $ Change Management Best Practices Report findings $ PDF of the book, Change Management: the People Side of Change $ Roles, e-learning and problem solving sections



Change Management Pilot Professional

(fully electronic version on-line) Full drill down process find anything within 4 clicks

Proscis Change Management Pilot Professional is the ultimate resource for a change management professional. The Change Management Pilot Professional provides resources toreach each level of the organization. It includes:

$ The entire contents of the Change Management Toolkit $ The entire contents of the Change Management Pilot $ The entire Change Management Guide for Managers and Supervisors $ PDF of Employees Survival Guide $ Additional sections of Change Management Best Practices Report

The Change Management Pilot Professional allows you to reach each level of the organization. The Change Management Pilot Professional:

Provides the change management team with the tools to develop the processes and techniques to help the change succeed: sponsorship, training, communications, rewards, etc.

Includes the resources to get executives and sponsors on the right track to strong and visible executive sponsorship.

Provides the resources to help managers and supervisors understand the change and how to help their employees through the change.

Includes ADKAR worksheets to enable all levels, including employees, to become supporters of the change instead of barriers to change.

# Available immediately no delay for shipping. # Downloadable templates, worksheets and assessments allow you to store and

change sensitive data. # Drill-down process, allows you to find anything within four clicks.

$ 559 electronic version on-line Templates: 28 Assessments: 15 Presentations: 5



Change Management Guide for Managers and Supervisors

The Managers Edition to the Employees Survival Guide to Change

Are you a supervisor or manager that needs to introduce

change to your employees? Do you need a tool for focusing on the human side of change

and to manage employee resistance?

Today, taking care of business means taking care of your employees. The Manager's Edition provides a step-by-step process for using the Employee's Survival Guide to Change with your team. The Manager's Edition includes four copies of the Employees Survival Guide to Change book along with detailed guidelines and exercises to assist your employees through the change process. Activities and worksheets are included.

Use the Managers Edition and the Employees Survival Guide to:

Overcome resistance and lower employee turnover Avoid productivity losses caused by process, technology or

organizational changes Lower employee stress and increase employee satisfaction Effectively deploy and manage a change in your

organization

Managers Edition Contents

Section 1: Answering frequently asked questions Paralleling the Employees Survival

Guide, the Managers Edition provides answers and activities to address the tough questions that employees have about change.

Section 2: Using the ADKAR model This section provides a detailed

description of the ADKAR model. By understanding this model, you can help your employees use this diagnostic tool to identify resistance to change and develop plans for effectively changing. This section also has group exercises using the ADKAR model.

Section 3: Managing change templates Taking the results from the teams

ADKAR exercises, this section helps you build your change management strategy. This section includes the following templates:

Business process change map Change management activity plan ADKAR employee guide Employee roadmap Professional development plan

Section 4: Benchmarking results This section contains the research

results presented in the Employees Survival Guide as well as specific findings related to your role as a supervisor or sponsor of change. It details the biggest mistakes made by sponsors and the role of managers during each phase of the change process. Learn from the mistakes of others and benefit from their experiences.

$189 Style: binder & CD-ROMPages: 133 Templates: 9 Worksheets: 6

Electronic version of this product is available in the Change Management Pilot Professional.



Employees Survival Guide to Change

A new change management tool just for employees

Are some employees resisting or unsure about the change? Do you need a tool for helping your employees through change? Do you need a tool to help manage employee resistance?

Change Management: the People Side of Change

An easy, quick read, the Employees Survival Guide to Change is good advice for anyone working in the ever-changing, chaotic environment we now call business as usual.

-- Carol Kinsey GomanAuthor, This Isnt the Company

I Joined

Jeffrey M. Hiatt

The complete guide to surviving and thriving

during organizational change

to change

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Change

The best Change Management guide a business can provide to its employees.

$14.95Style: paperbackPages: 102 Worksheets: 12

$18.95Style: paperbackPages: 149 Worksheets: 14

Electronic versions of these products are available in the Change Management Pilot Professional.

There are few tools on the market designed to help employees impacted by change. Ironically, nearly one-fourth of major change initiatives fail because employees are fearful of and resistant to change. The Employees Survival Guide to Change answers questions most employees are unwilling to ask and uncovers what it takes to survive and thrive in todays changing workplace.

Chapter 1 Why manage change Chapter 2 Theories and principles Chapter 3 Individual change management Chapter 4 Organizational change management Chapter 5 Change competency Chapter 6 Conclusion

What can Change Management: the People Side of Change do for you?

Introduces change management to front-line managers and top-level executives.

Helps managers and executives understand their role in the process.

Easy-to-read guide for managing change including multiple case studies and examples.

Great book! This book takes the sometimes overly academic work around change management and makes it easy, understandable and actionable.

-- Laura RoetheChange Management Practice Leader

CUNA Mutual Group

Ranked #1 on Amazon



Change Management Certification

Proscis three-day change management program is for change team members and leaders. It uses Prosci's research-based change management methodology and toolkit. At the end of the course, participants are certified in Prosci's Change Management methodology and are able to lead their organizations successfully through incremental and radical changes. Continuing Education Units (CEUs) are also available through Colorado State University. This certification is available onsite or through public sessions.

2005 Public session schedule - All 2004 classes are full(Held in the Colorado Rocky Mountains)

January 25-27, 2005 March 15-17, 2005 April 19-21, 2005 May 17-19, 2005 June 21-23, 2005 July 26-28, 2005 August 16-18, 2005 September 27-29, 2005 October 18-20, 2005 November 15-17, 2005 December 13-15, 2005

Please call 970-203-9332 for details about onsite programs

Customers from around the world

This is the best change management program I have attended. I wished I could have attended it 10 years ago.

Noel Peberdy, October 2004 Public Session participant

Excellent! I feel that the program has prepared me to hit the ground running with change management.

Christina Cashin, August 2004 Onsite participant

The program is an excellent program and is one that every company should not do without.

Debbie Flores-Malish, November 2004 Onsite participant

Change Management for Executives - This four to six hour course is an excellent change management primer for executives. The course uses Proscis Best Practices in Change Management, as well as a special customized booklet of essential information executives must know to do their part in successful change management. The change management certification course teaches the importance of executive sponsorship. This is an excellent course to get executives up-to-speed on change management. Please call Prosci at 970-203-9332 to schedule a course or for more information.

Additional Prosci programs:

Change Management for Managers and Supervisors This course is designed for managers and supervisors. The course uses the Change Management Guide for Managers and Supervisors which includes detailed guidelines and exercises to help managers support their employees through the change process. The toolkit is a step-by-step guide for using the Employees Survival Guide to Change with your employees. The course covers the seven principles of change, ADKAR and resistance management. It provides answers to frequently asked questions and gives managers the tools and templates to engage front-line employees and become effective change agents. Please call Prosci at 970-203-9332 to schedule a course or for more information.



Change Management Resources Individual products and packages

CM Toolkit and Report $472 CM Toolkit CM Benchmarking Report

CM Toolkit and CM Pilot $599 CM Toolkit CM Pilot

CM Series $519 CM Toolkit CM Guide for Managers and Supervisors CM Benchmarking Report

CM Practitioners Package $725CM Pilot CM Toolkit CM Report

CM Professional $900 CM Pilot Professional CM Toolkit CM Guide for Managers and Supervisors CM Report

Individual products from above are combined to create discounted packages.

CM Team Launch $534 CM Toolkit CM Webinar Integrating CM and PM 10 CM: the People Side of Change

Change Management Benchmarking Report $169288 organizations share best practices and lessons learned in change management

Change Management Toolkit $349A leaders guide for preparing and implementing change management with easy to use checklists and assessment tools

Change Management Pilot $449A fully electronic on-line version of the Change Management Toolkit plus presentations, best practices and more

Change Management Guide for Managers and Supervisors $189 Managers edition to the Employees Survival Guide

Change Management Pilot Professional $559 A fully electronic on-line version that combines the Change Management Pilot, Change Management Guide for Managers and Supervisors and Employees Survival Guide

Employees Survival Guide to Change $14.95 A change management tool just for employees

Change Management: the People Side of Change $18.95Introduces change management with case studies and examples great overview



Proscis Change Management Leadership Series Order Form

Benchmarking report ___Change Management Best Practices Report - $169 Change Management Products ___Change Management Toolkit -$349

___Change Management Pilot (online) - $449

___Change Management Guide for Managers and Supervisors - $189

(includes 4 copies of the Employee's Guide)

___Change Management Pilot Professional - $559

Change Management books and additional resources ___Employee Survival Guide - $14.95 (1-10 copies)

___Change Management: the People Side of Change - $18.95 soft cover

___ADKAR Worksheets - $2.50/pack of 10, $15 per 100 pack

Change Management Discount Packages ___Change Management Toolkit and Report - $472

___Change Management Series - $519 (CM Tlkt, MG dsktp ed, CM Rpt)

___CM Team Launch Package - $534 (CM Tlkt, CM Webinar, 10 Ppl-side)

___CM Toolkit and CM Pilot - $599

___CM Practitioners Package - $725 (CM Pilot, CM Tlkt, CM Report)

___CM Professional Package - $900

(CMP Pro, CM Tlkt, MG dsktp ed, CM Report)

Please choose from 3 easy ways to order:

1. Call your order in to 970-203-9332 2. Fax your order to 970-669-7005

3. Order online at www.change-management.com

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About Prosci Prosci is the leading provider of handbooks, toolkits and benchmarking reports in the field of change management and business process reengineering. Prosci has worked with over 1000 organizations in more than 54 countries on benchmarking and research-related projects inchange management and business process reengineering. This research creates the foundation for the most complete set of change management products on the market today. Prosci hosts the Change Management Learning Center and BPR learning center, with more than 50,000 registered members worldwide. Images from Design Gallery Live image copyright 2004 Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399 U.S.A. All rights reserved.



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