protecting your employees and securing your mail center
DESCRIPTION
Protecting your Employees and Securing your Mail Center. What constitutes a suspicious letter or package?. If you receive a suspicious letter or package: Stop - Don’t handle it Isolate it immediately Don’t open, smell, or taste Activate your emergency plan Notify a supervisor. - PowerPoint PPT PresentationTRANSCRIPT
Protecting your Employees
and Securing your Mail Center
2
Protecting your Employees and Securing your Mail Center
What constitutes a suspicious letter or package?
If you receive a suspicious letter or package:
Stop - Don’t handle it
Isolate it immediately
Don’t open, smell, or taste
Activate your emergency plan
Notify a supervisor
3
Protecting your Employees and Securing your Mail Center
How do you prepare?
Identify threats
Conduct a risk assessment
Develop policies
Draft procedures/best practices
Prepare contingency and continuity plans
Communicate and train
4
Protecting your Employees and Securing your Mail Center
Identify threats.
International terrorist
Domestic hate group
Disgruntled employee/workplace violence
Acts of nature (flood, fire, earthquake, etc.)
5
Protecting your Employees and Securing your Mail Center
Conduct a risk assessment.
Your posture should reflect your company’s mission
6
Protecting your Employees and Securing your Mail Center
Develop policies.
Policy – a plan or guiding principle
Address areas identified as priorities in risk assessment
Get support from upper management and key officials
Examples:– Access to mail center– X-ray of packages– Opening of mail
7
Protecting your Employees and Securing your Mail Center
Sample policies. (Private Sector)
Deliveries for senior executives
Packages
8
Protecting your Employees and Securing your Mail Center
Sample policies. (Government Agency)
Personal mail
General policy for mail
9
Protecting your Employees and Securing your Mail Center
Draft procedures.
Procedure:– Series of steps taken to implement a
policy
Be as specific as possible
Update as needed
10
Protecting your Employees and Securing your Mail Center
Mail handling and processing operations.
Centralizing the mail handling/processing operation at a separate location
Centralization:– Minimizes risk
– Reduces costs
– Increases effectiveness
11
Protecting your Employees and Securing your Mail Center
Mail handling and processing operations.
Initial sort – by hand
Individuals who normally sort the mail should perform the initial screening
These individuals are most likely to notice packages that are out of the ordinary
12
Protecting your Employees and Securing your Mail Center
Best practices.
1. Employ professional security personnel
2. All visitors should be greeted
3. Restrict access to facility
4. Keep dated visitor logs
5. Install an intrusion detection system
6. Use surveillance equipment
7. Adequate lighting
13
Protecting your Employees and Securing your Mail Center
Best practices.
8. Badges
9. Lock and key accountability
10. Secure off limit areas
11. Develop an emergency plan
12. Train employees
13. Restrict drivers
14. Establish communication channel
14
Protecting your Employees and Securing your Mail Center
Best practices.
15. Screen incoming mail
16. Open mail in authorized areas only
17. Develop screening procedures
18. Develop procedures for:– packages identified as suspicious
– confirming suspicious packages
– isolating suspicious packages
15
Protecting your Employees and Securing your Mail Center
Best practices.
19. Conduct unannounced tests for mail center personnel
20. Make available protective wear
21. HAZMAT team information
22. Conduct After Action Review (AAR)
16
Protecting your Employees and Securing your Mail Center
Enhanced steps.
1. Bomb detection/K-9
2. X-ray all incoming mail
3. Detection devices
4. Hold mail 24 hours or until testing concludes
5. Store mail in containment containers
6. Down draft tables
7. Separate air filtration unit
17
Protecting your Employees and Securing your Mail Center
Enhanced steps.
8. Monitored mail operations
9. Safe air room for mail processing
10.Monthly swab testing for mail room
11.Showers and decontamination system
12.Wear protective clothing
13.Duress alarm
18
Protecting your Employees and Securing your Mail Center
Be prepared.
“The government processes billions of pieces of mail each year without
incident; however, local, state, and federal agencies alike must prepare
for the worst case scenario.”
19
Protecting your Employees and Securing your Mail Center
Sample procedure.(Private Sector)
Mail and packages for senior executives:
“Second Screen” bin sorting
Visually inspect packages
X-ray
Quality control
20
Protecting your Employees and Securing your Mail Center
Procedures for handling mail:
Wear latex surgical gloves
Encourage respiratory protective masks
X-ray incoming mail
Visually screen mail
Sample procedure(Government Agency)
21
Protecting your Employees and Securing your Mail Center
Necessary plans.
Occupant emergency plans
Contingency plans
Continuity plans
22
Protecting your Employees and Securing your Mail Center
Training.
Education and awareness are essential
Employee awareness
Design and vigorously monitor security program
Reduces risk for all
23
Protecting your Employees and Securing your Mail Center
Continuity of operations plan.
Implement anticipatory measures
Back up site
Continuity of Operation Plan (COOP)
Enables mail processes to continue
24
Protecting your Employees and Securing your Mail Center
Continuity of operations plan.
Fundamental needs:
To send and receive mail if primary mail operation shuts down
Advanced planning is important for security protection
25
Protecting your Employees and Securing your Mail Center
Recommendations.(Low and Moderate Risk Facilities)
1. Appoint a mail security coordinator
2. Standard Operating Plans (SOPs)
3. Train personnel on policies
4. Limit access of personnel
5. Identify and escort personnel
6. Establish HAZMAT response plans
26
Protecting your Employees and Securing your Mail Center
Recommendations.(Low and Moderate Risk Facilities)
7. HAZMAT emergency service
8. Post SOP for suspicious packages
9. Phone numbers for emergencies
10.Best practices
11.Intrusion detection system
12.Senior management buy in
27
Protecting your Employees and Securing your Mail Center
These are in addition to Low risk recommendations.
1. Alternate mail security coordinator
2. Mail security response team
3. Offsite copy of plans
4. Staff specialized employees
5. Equipment for team
Recommendations.(High Risk Facilities)
28
Protecting your Employees and Securing your Mail Center
6. Publish & distribute information, personnel updates & procedures
7. Cameras at entrances and exterior
8. Require employee attendance at mail security briefings
9. Publish AAR reports
Recommendations.(High Risk Facilities)
29
Protecting your Employees and Securing your Mail Center
Training.
What do people need to know to carry out policies and procedures
Keep yourself informed
Don’t just react
Stay alert
30
Protecting your Employees and Securing your Mail Center
Training.
Complete training program will include:
1. Basic security procedures
2. Recognizing and reporting suspicious packages
3. Proper use of personal protective equipment
4. Responding to a biological threat
5. Responding to a bomb threat
31
Protecting your Employees and Securing your Mail Center
Training.
Maintain employee training logs– Include date completed
Follow up with refresher training– On a regular basis
32
Protecting your Employees and Securing your Mail Center
Training.
Educate all other employees too
33
Protecting your Employees and Securing your Mail Center
Plan review.
1. Be wary of unexpected packages
2. Notify the supervisor
3. Do not shake or bump the item
4. Do not open, smell, touch or taste
5. Isolate the damaged item immediately
6. Cordon off the immediate area
7. Have employees wash hands
34
Protecting your Employees and Securing your Mail Center
Plan review.
8. Prepare list of affected employees
9. Isolate clothing
10.Shower
35
Protecting your Employees and Securing your Mail Center
Conclusion.
Mail Center must evaluate situation:
Objectively weigh threat circumstances in order to render a prudent decision
36
Protecting your Employees and Securing your Mail Center
Additional resources.
Centers for Disease Control and Prevention
http://www.cdc.gov
Federal Bureau of Investigation
http://www.fbi.gov
Occupational Safety and Health Administration
http://www.osha.gov
FEMA’s Rapid Response Information System
http://www.fema.gov/hazard/hazmat/index.shtm
U. S. Postal Service
http://www.usps.com
37
Protecting your Employees and Securing your Mail Center
38
Protecting your Employees and Securing your Mail Center
US Postal Inspection Service
About the US Postal Inspection Service
Find us on the World Wide Web:– http://www.usps.com/postalsinspectors