PROTOCOL FOR COVID-19 PATIENTS AND NON-COVID-19 PATIENTS

COVID-19 PATIENTS

1 Which hospital to approach Patients can approach any of the COVID-19 designated hospitals. (Annexure-1)

2 Who to call at which number Patients can contact the COVID-19 helpline numbers, District Control Room Numbers. If grievance is not resolved by the paramedics deployed at COVID helpline at DHS HQ the table providing for 3 officers have been appointed by the DHS to address the same. (Annexure-2)

3 Mode of transport DSO is to arrange the vehicle or Patient can call ambulance at toll free number: CATS AMBULANCE NO.- 102

a) 7291000078 b) 7291000093 c) 7291000071 d) 7291000094

DM’s control room number for ambulance- 1070, 1077 Total No. of Ambulance:- CATS- 130 (70 for Non-COVID) Army- 10 DM, CTC, CIC, CHC etc for COVID- 28 Ola and Uber for Non-COVID- 50

4 What is the grievance redressal mechanism/complaintnumber where a person who is not being attended to can raise a grievance and seek help

A patient may be admitted ina COVID Care Centre / COVID Health Centre. Grievances can be addressed to / raised before the Nodal Officers. A patient admitted in a COVID designated hospital. can approach the designated Hospital Nodal in-charge/ Medical Superintendent. If patient is in Home isolation can approach to their respective District Surveillance Unit. (Annexure-3)

5 The procedure adopted to address the grievance

For complaint/grievance, list of name and phone numbers Media Nodal Officers, CM representatives, Medical Superintendent of hospitals is provided. Patient may lodge a complaint in Public Grievance Mechanism System. (Annexure-4)

*COVID Care Centre: COVID positive patients with mild symptoms are admitted at

CCC.

*COVID Health Care: COVID positive patients with moderate symptoms are admitted

at CHC.

*COVID designated Hospitals: COVID positive patients with severe symptoms are

admitted at COVID designated hospitals.

NON COVID PATIENTS

1 Which hospital to approach

Patient can approach any Delhi Govt. Dispensaries, Aam Admi Mohalla Clinics, Private Clinics, Govt. and private hospitals/ Nursing Homes other than COVID designated.

2 Who to call at which number

As per the procedure in place prior to the COVID-19 pandemic a patient may approach health facilities directly other than designated COVID-19 health facilities and the information of COVID-19 designated health facilities may be obtained from State helpline or District Control Room.

3 Mode of transport As per the procedure in place prior to the COVID-19 pandemic patients may approach health facility by their own or can call ambulance at toll free number 102 in case of emergency.

4 Upon reaching the hospital whether COVID test is mandatory for any treatment even when not displaying ILI symptoms

No ILI symptoms, COVID-19 test is not mandatory, as per the order issued by the health department from time to time, the Hospitals are directed to provide all emergency services (including deliveries) as allowed during the time of pandemic without asking for COVID-19 test report, however sample can be send for testing simultaneously if there is any indication of ILI. If showing ILI symptoms, COVID-19 test is mandatory as per the WHO guidelines. Patient is recommended for home isolation.

5 During the period in which test result is awaited what does the patient is supposed to do

In case of patient showing ILI symptoms home isolation is recommended till the test reports are back.

6 What is the grievance redressal mechanism/complaint number where a person who is not being attended to can raise a grievance and seek help

Helpline No. 1031 for hospital/ dispensary complaint/ grievance. The Medical Officer I/C of the dispensary may be approached, if the grievance is still not solved – The Chief District Medical Officer of the respective district. Patient may approach in-charge of the OPD/ IPD and MS/ Hospital Administrator as per the case. If the grievance/ complaint is not solved despite approaching the above authorities, person may contact atGrievance Cell, Directorate of Health Services. Patient may lodge a complaint in PGMS. Patient may also send a complaint to designated Media Nodal Officer of the hospital. (Annexure-4)

(Annexure-1)

List OF COVID-19 DESIGNATED HOSPITALS

S. No. Name of Hospital Name of Nodal Officer Contact Number

1 Lady Harding Medical College (SSKH+KSCH)

Dr. Ashok Kumar Singh 9013083150

Dr. V.K. Sharma 9810779819

2 AIIMS Delhi Dr. Mahesh 9868397038

Dr. Ramya Jyothi (Trauma)

9868398530

Dr. Sanjeev Bhoi (Burns) 9868398530

3 RML Hospital Dr. Pawan 8588844029

Dr. Amit Suri 9910568929

4 Safdarjung Hospital Dr Nitesh Gupta 9873096364

5 Lok Nayak Hospital Dr. Sapna paul 9873617576

6 Rajiv Gandhi Super Speciality Hospital

Dr Ajitjain 9213212421

7 N. Rly. Central Hospital Dr. Anand Barla 9717630511

8 Base Hospital Lt. Col Swagat Banerjee 7408331515

9 Raja Harish Chandra Hospital Dr ApurbaRajbongshi 99996 15064

10 Guru Teg Bahadur Hospital (GTBH)

Dr Rajesh Kalra 9625900535

11 Deep Chand Bandhu Hospital Dr. Vikas Rampal 9810001710

PRIVATE DEDICATED HOSPITALS

12 Sir GangaramKolmet Hospital Dr. Shalini Chawla

9971170997

13 Sir Gangaram City Hospital (51 beds for EWS)

Dr. Shamil Chakraborthy

9810108061

14 Mahadurga Charitable Trust Dr. Ashok Makhija

9212266606

15 Batra hospital & Research centre Dr. Niranjan Rawat

8171705365

16 Cygnus orthocare hospital, Safderjung development area

Dr. Amit Vig 9146543900

17 Max Super Speciality Hospital, East Block Saket

Dr. Yogendra Tomar

9871629605

18 Indraprasth Apollo Hospital, Sarita Vihar Dr Sanjeev Sharma

9908430005

19 Fortis Hospital, Shalimar Bagh Dr. Gulvinder Kaur

9873140691

20 Saroj Super Speciality Hospital (15 beds for EWS)

21 Mool ChandKhairati Lal Hospital (14 beds for EWS)

22 Khushi Hospital

(Annexure-2)

Details of contact numbers

COVID-19 HELPLINE DHS HQ NUMBERS

011-22391014 011-22307145

011-22301028 011-22300012

011-22302441 011-22300036

011-22307133 011-22307135

011-22304568 011-22307745

COVID-19 DISTRICT CONTROL ROOM NUMBERS

S.NO. NAME OF DISTRICT TELEPHONE NUMBER

1 EAST 011-22051234, 21210852

2 NORTH EAST 011-22115289

3 SHAHDARA 011-22111077

4 NORTH 011-27708768/13

5 CENTRAL 011-23270151

6 NORTH WEST 011-25951182

7 WEST 011-25195529, 25100093

8 SOUTH WEST 011-25066674 011-25060048 / 32/ 50

9 NEW DELHI 011-23385743

10 SOUTH 011-29531277, 29533222

11 SOUTH EAST 011-26476410, 26476411

NUMBERS OF OFFICERS NOMINATED BY DGHS

NAME NUMBER TIME

Dr. D.R. Gupta 8745011259 7:00 am – 1:00 pm

Dr. M.P. Singh 9810478942 1:00 pm – 7:00 pm

Dr. B.S. Charan 9826020482 7:00 pm – 7:00 am

(Annexure-3)

DISTRICT SURVILLANCE OFFICERS

S.NO. DISTRICT 07 AM TO 03 PM 03 PM TO 10 PM 10 PM TO 07 AM

1 EAST 011-22374791

Dr. Ahmed Nadim 7065930616

Dr. Veena Verma 7065930616

Dr. Mitesh 7065930616

2 WEST 011-25100093

Dr. Alka Choudhary 9968216119

Dr. Vibha Chawla 9891443438

Dr. Ajay Kumar 8010562642

3 NORTH Dr. Manish Saini 9013800201

Dr. Mukesh Bhardwaj 9654545195

Dr. K. Temi 9891411924

4 SOUTH Dr.Anuja Vasudeva 7897981376

Dr.Anjala Choudhary 9540757688

Dr. Saurabh Nagpurkar 7835940399

5 NORTH EAST Dr. Prashant 9870552526

Dr. Seema Aggarwal 9868337764

Dr. Piyush Mishra 9810204270

6 SHAHDARA Dr. S. K. Nayak 8745011008

Dr. Sarita 8586900632

Dr. Mohit 9971180846

7 NORTH WEST (Dr. Prashant Aggarwal 9971084048)

Dr.Binny 9711033184

Dr. Amit Biswas 7827981460

Dr. Vinod 9811256654

8 SOUTH WEST (Dr. Vimal Kaushal 9811140588)

Dr. Pullak 9811467173

Dr.Devlina 8745010599 9891368518

Dr. Anjum Bhutiya 7011321870

9 SOUTH EAST Dr. Manoj kr. meena 8375956426/ Dr. Anushri Nayak 9999888135

Dr. Lalit 9999021201

Dr. Ashish Ranjan Jain 8208543873/ Dr. Saurabh 9953854255

10 NEW DELHI Dr.Shobhit Gupta 7827981407

Dr Anita 9716407845 Dr. I. mol 9910572677

Dr.SanatSahu 9868905692/ Dr. Arvind Gautam 7827981423

11 CENTRAL Dr Ritu Chaudhary 8287972049

Dr.Manjree Nath 9999099847

Dr. Usha Singh 9717501978

Dr. Sharad Indu 8810668520/ Dr Yunus Fatima 7838770033

COVID CARE CENTRE

Dwelling Unit, Bakarwala Sunny Kheda 9999992492

CCC, Mandoli Gaurav Sharma 9990776006

DDA Flats, Narela Dr. Irshad kfeel 9899160459

DUSIB Flats, Sultanpuri Kishore Jha 9953890705

Terapanth Bhawan Kailash

Bhardwaj 8800000163

CCC, PTS, Wazirabad Gaurav Rai 7982507314

YMCA, tourist Hostel, Jai Singh Marg Rahul Tanwar 9211660000

Badarpur Shivnarayan

Prasad 9891515756

DUSIB Dwarka sec-16 Pawan Sharma 8588833561

Jogabai NFC Firoz Khan 9810464083

Chandersekharazadboys school ANFC Hemant Purohit 9310191818

CCC- DeenDayal Upadhyay Marg- Rouse Avenue Ghenendra Bhardwaj

9212109796

SKV school pusa road Deepak Chauhan

8800277221

Birla mandir, dharamsala Gaurav Singh 8588833549

Veerchandrasingh SBV, saket RanjeevSansanw

al 9971388577

Railway1 (Diesel shed)- Tughlakabad Ravinder Negi 8437863282

Railway 2- RPF- South east Shrichand Bohra 9811703303

PTS Dwarka sec-9 Alok Singh 9910799204

COVID HEALTH CARE CENTRES

Ch. Braham Prakash Ayurvedic CharakSansthan Alok Verma 9013382913

Ayurvedic & Unani Tibbia College Rajiv Goyal 9899002014

Nehru Homeopathic Medical College & Hospital Vinit Ahluwalia 9873120569

(Annexure-4)

List of Media Nodal Officer

S. No. Name of Hospital Name of Nodal Officer Contact Number

1 Acharya Shri Bhikshu Hospital (ABGH) Dr Shalini Bansal 9718509994

2 Aruna Asif Ali Hospital (AAAH) Dr Vijay Pal Khari 95605 93103

3 Attar Sain Jain Eye Hospital Dr H C Birua 97111 59530

4 Ayurvedic & Unani Tibbia College and Hospital (AUTC&H)

Dr HarmohanMorana 9354925023

Dr Nasim Akhtar Khan 9354925042

5 BabuJagjivan Ram Memorial Hospital (BJRMH)

Dr B K Verma 9968604950

6 Bhagwan Mahavir Hospital Dr Ajay Gupta

98101 63350 96500 22770

Sandeep khurana 9717293511

7 Baba Saheb Ambedkar Hospital (BSAH) Dr G P Kaushal 9810267837

8 Chaudhary Brahm Prakash AyurvedCharakSansthan (CBPACS)

Dr Arun Gupta 9999155377

Ms. Shalini Gupta 9560994625

9 DeenDayal Upadhyay Hospital (DDUH) Dr Chaurasia M P 97189 90223

10 Dr BR Sur Homeopathic Medical College, Hospital and Research Centre

Prof. Dr Satya Jain 9560603281

Prof. Dr Mahabole K G 9582348585

11 Dr Hedgewar Arogya Sansthan Dr Banarsi 95825 00348

12 Dr. N C Joshi Memorial Hospital Dr.Balashankar 9810429622

13 Guru Gobind Singh Govt Hospital Dr Neelam Bharati 95406 72226

14 Guru Nanak Eye Hospital Dr Subhash Dadeya 98105 75899

16 Jag Pravesh Chandra Hospital (JPCH) Dr AnibrataSaha 9654958515

17 Lal Bahadur Shastri Hospital (LBSH) Dr Prem 9582500337

18 Maharishi Valmiki Hospital (MVH) Dr Saurabh 9718502196

19 Maulana Azad Institute of Dental Sciencs

(MAIDS) Dr Gyanendra Kumar 96547 00978

20 Nehru Homoeopathic Medical College & Hospital (NHMC&H)

Dr Bipin Jethani 9810146343

21 Pt. Madan Mohan Malviya Hospital(PMMMH)

Dr Prabhakar 9953420027

22 Rao Tula Ram Memorial Hospital (RTRMH)

Dr Dinesh Chawla 9810825033

24 Sanjay Gandhi Memorial Hospital (SGMH) Dr Vijay Gupta 8447734330

25 Sardar Vallabh Bhai Patel Hospital (SVBPH) Dr Babita Mittal 9711156373

26 Shri Dada Dev MatriAvumShishuChikitsalaya

Dr Deep Mala 95992 91603

C M Representatives

COVID-19 HOSPITALS

Lok Nayak Hospital Ankush Narang 8010020102

Rajiv Gandhi Super Speciality Hospital Ravi Chamoli 9810700914

HOSPITAL DIRECTOR/MS LIST

S. No Name of Hospital Name of Director/MS Contact Number

1 Aruna Asaf Ali Govt. Hospital Dr. Sumant Sinha 9718990134 9968290290

2 Ayurvedic & Unani Tibbia College Dr. R. K. Manchanda 9811014493

3 Acharya Shri Bhikshu Hospital Dr. B.L. Choudhury 9350135581

4 Attar Sain Jain Eye & Genl. Hosp Dr. Rakesh Kumar 9718990197

5 BabuJagjivan Ram Hospital Dr. A.K. Saini 9810760142

8447734360

6 BR Sur Homoeopathic Medl. College & Hosp

Dr. Asha Choudhury 9312220864

7 Baba Saheb Ambedkar Hospital Dr PS Khatana 7290095440

8 Bhagwan Mahavir Hospital Dr. Alka Aggarwal 8826998304

9 Dada Dev MatriAvamShishuChikitsalaya Dr. Brijesh Kumar 9599291606

10 DeenDayal Upadhyay Hospital Dr. A. K. Mehta 9718990182

11 GB Pant Hospital Dr.Achal Gulati 9891023230

12 Guru Nanak Eye Center Dr. Ritu Arora 9968604331

13 Dr. Hedgewar Arogya Sansthan Dr. Sushil Kumar 9582500312

14 Jag Pravesh Chandra Hospital Dr Adarsh Kumar 7290076839 9891263447

15 Lal Bahadur Shastri Hospital Dr. Amita Saxena 9582500304

16 Lok Nayak Hospital Dr. Suresh

9968604276

17 Madan Mohan Malviya Hospital Dr. Ramesh Kumar Chugh

9810144882

18 Maharishi Valmiki Hospital Dr. Rajiv Sagar 9810400323

19 Dr.N.C. Joshi Hospital Dr. Rita Ranjan 9718990161

20 Nehru Homoeopathic Medl.College& Hosp. Dr Anu Kapoor 8826613061

21 RTRM Hospital Dr. V.K. Kadam 9718990160

22 Sardar Vallabh Bhai Patel Hospital Dr. Rajeev Kapoor 9811384484

23 Sanjay Gandhi Memorial Hospital Dr. P.S. Nayyar 9968679704

24 Satyawadi Raja Harish Chandra Hospital Dr. Sanjay Kumar Jain 9540055762

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI HEALTH & FAMILY WELFARE DEPARTMENT

9TH LEVEL, A-WING, DELHI SECRETARIAT, IP ESTATE, NEW DELHI-110 002 PH: 011-2339 2017; FAX: 011-2339 2464; e-mail: pshealth@nic.in

No.52/DGHS/PH-IV /COVID-19/2020/prsecyhfw/ ~lo?>- 9 f~1_ Dated: 29/05/2020

ORDER

In continuation of Order No. 52/DGHS/PH-IV /COVID19/2020/prsecyhfw /9615, dated 16.05.2020 to augment COVID hospitals facility by 1000 beds, the following hotels be requisitioned by the District Magistrate & given to attached hospitals for converting them in to extended COVID hospital wherein the medical services shall be provided by the attached identified COVID private hospital:

S. No. Hotel Attached Hospital 1. Hotel Crown Plaza, Okhla Phase-I Batra Hospital & Research Centre 2. Hotel Surya, New Friends Colony Indraprastha Apollo Hospital 3. Hotel Siddharth, Rajendra Place Dr. B.L. Kapur Memorial Hospital 4. Hotel Jivitesh, Pusa Road Sir Ganga Ram City Hospital 5. Hotel Sheraton, Saket District Centre Max Smart Super Speciality Hospital

The attached .private hospital shall admit COVID-19 positive patients in their extended COVID Hospital as per the patient's medical condition and in case such patients tum into severe at any point of time during their stay in the hotel, he/ she shall be transferred/ admitted in the attached private hospital at its schedule rates.

The attached private hospital is required to provide sufficient manpower (nurses & doctors) as per norms. Further, the attached hospital is also required to provide oxygen supply, either in the form of oxygen concentrator or oxygen cylinder, in the extended COVID Hospital in case a patient requires oxygen support. The attached hospital shall provide all consumables like PPE Kit, N95 Mask, gloves, medicines and equipment like pulse-oximeter, thermometer, oxygen concentrator/ cylinder, etc. They shall also make necessary arrangements to provide resuscitation services ( equipment, drugs & medical consumables) in the extended COVID Hospital

A in case there is a rapid deterioration in the clinical condition of the patient. Y The linked private Hospitals are required to take over full Hotel indicated against their name as requisitioned by concerned District Magistrate, Government of NCT of Delhi under DDMA. The hotel shall provide regular hotel services including rooms, housekeeping, disinfection & food for the patients etc at the price not greater than Rs 5000/- for Five star Hotel and Rs 4000/- Four/Three star hotel per day per person.

(contd .... 2/-)

:: 2 ::

The linked hospital shall be paid an amount, not greater than Rs 5000 / - per patient per day for their medical services to COVID-19 patients inclusive of all consumables, services of doctors, nurses, paramedical staff and nursing staff etc as per the norms. ·

However, Investigation charges, if any, shall be charged by the linked hospital as their scheduled rates and for oxygen support the linked hospital is allowed to charge at the hotel @ Rs. 2000 / - per bed per day basis. The medical services provided by the attached hospital at their facility shall be charged at their respective schedule rates.

All charges shall be collected by the linked Hospital and the linked hospital shall make payment to the hotel etc.

Further, the linked hospital may accommodate their doctors and staff at the hotel at their own expense, if required.

It issues with the approval of Hon'ble Minister, Health.

(Padm~ Secretary (Health & FW)

All MSs/MDs of Hospitals/Institutions under H&FW Department

No.52/DGHS/PH-IV /COVID-19/2020/prsecyhfw/q /o3- 4 l6g)_ Dated:29/05/2020

Copy to:

1. Addi. CS (Home), Govt. of NCT of Delhi 2. Pr. Secretary to Hon'ble LG, Delhi 3. Pr. Secretary (Revenue, E&F), Govt. of NCT of Delhi 4. Pr. Secretary (Health & FW /UD), GNCT of Delhi 5. Addi. Secretary to Hon'ble CM, Govt. of NCT of Delhi 6. Secretary to Hon'ble Minister of Health, GNCT of Delhi 7. All District Magistrates (Revenue), Delhi 8. OSD to CS, Govt. of NCT of Delhi 9. PA to Spl. Secretary (H&FW)

~ .

(Padz; Secretary (Health & FW)

Govt. Labs for Testing of SARS-CoV-2 in Delhi

S. No. Lab

1. All India Institute of Medical Sciences, Sri Aurobindo Marg, Ansari Nagar East, New Delhi, Delhi 110029

2. Department of Microbiology, AIIMS, New Delhi

3. Lady Hardinge Medical College, Connaught Place, New Delhi, Delhi 110001

4. Respiratory Virus Lab, National Centre for Disease Control, 22, Sham Nath Marg, Civil Lines, New Delhi, Delhi 110054

5. Biotechnology Lab, National Centre for Disease Control, 22, Sham Nath Marg, Civil Lines, New Delhi, Delhi 110054

6. Ram Manohar Lohia Hospital, Type III, President's Estate, New Delhi, Delhi 110001

7. Institute of Liver and Biliary Sciences, D1 ILBS Road, Vasant Kunj, New Delhi, Delhi 110070

8. Army Hospital Research & Referral, Military Hospital Road Near, Subroto Park, DhaulaKuan, New Delhi, Delhi 110010

9. Maulana Azad Medical College, 2, Bahadur Shah Zafar Marg, New Delhi, Delhi 110002

10. VardhmanMahavir Medical College and Safdarjung Hospital, Ansari Nagar East, New Delhi, Delhi 110029

11. *State TB Training and Demonstration Centre, Jawaharlal Nehru Marg, Delhi Gate

12. *Department of Microbiology, National Institute of TB and Respiratory Diseases (NITRD), New Delhi

13. University College of Medical Sciences

14. Army Base Hospital

15. IGIB, CSIR, New Delhi

16. Rajiv Gandhi Super Speciality Hospital, Tahirpur, Delhi

17. Vallabhbhai Patel Chest Institute (VPCI), Delhi

*For CBNAAT

Private Labs for Testing of SARS-CoV-2 in Delhi

S. No. Lab

1. Dr Lal PathLabs, National Reference laboratory, B7 Rd, Block E, Sector 18, Rohini, New Delhi, Delhi 110085

2. Dr.Dang’s Lab, C2/1 SDA Aurbindo Marg, New Delhi 110016

3. Laboratory Services Indraprastha Apollo Hospitals, SaritaVihar, New Delhi 110076

4. Max lab, Max Super Speciality Hospital, 1, Press Enclave Road, Saket New Delhi 110017

5. Sir Ganga Ram hospital clinical laboratory services, Sarhadi Gandhi Marg, Old Rajinder Nagar, Rajinder Nagar, New Delhi, Delhi 110060

6. ONCQUEST Laboratories Limited 3-Factory Road, Adjacent Safdarjung Hospital, New Delhi, Delhi 110029

7. Prognosis Laboratories, 515-516, behind Gupta Properties, Close to Welcome Hotel (ITC, Sector 19, Pocket 1, Dwarka, New Delhi, Delhi 110075

8. City X Ray & Scan Clinic Pvt. Ltd., Molecular Laboratory, Third Floor,City Imaging Building, 4B/18, Tilak Nagar, Near haldiram, New Delhi 110018

9. Lifeline Laboratory, H-11, Green Park Extension, New Delhi, Delhi 110016

10. Department of Laboratory Services, Dr. B.L. Kapur Memorial Hospital, 5, Pusa Road, New Delhi-110005, India

11. Deptt. of Laboratory Services, Action Cancer Hospital, A-4, PaschimVihar (East), New-Delhi

12. Star Imaging & Path Lab Pvt Ltd, 4B/4, Tilak Nagar, New Delhi

13. Genestrings Diagnostic Centre Pvt Ltd, 3, MMTC, Geetanjali Enclave, New Delhi

14. Sterling Accuris Diagnostics, A divison of Sterling Accuris Wellness Pvt Ltd, C-65, Block C, Phase I, Okhla, New Delhi

15. CRL Diagnostics Pvt Ltd, Plot No 10, Avtar Enclave, Opposite Metro Pillar 227, PaschimVihar, Rohtak Road, New Delhi

16. Dept of Lab Medicine, HCMCT, Manipal Hospital, Main Road, Sector 6, Dwarka, New Delhi

17.* Dr P Bhasin Path Labs (P) Ltd, S 13 Greater Kailash Part 1, New Delhi

* For CBNAAT

Note: As on 26/05/2020 (Source: ICMR Portal)

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI HEALTH & FAMILY WELFARE DEPARTMENT

9TH LEVEL, A-WING, DELHI SECRETARIAT, IP ESTATE, NEW D~L1:fI-110 002 PH: 011-2339 2017; FAX: 011-2339 2464; e-mail: pshealth@mc.m

No.52/DGHS/PH-IV /COVID-19/2020/prsecyhfw/ I 04-o'j- Io 1f-5g Dated: 04/06/2020

ORDER

In view of COVID-19 pandemic and to streamline the standard ?pera~g ~r?cedure (SOP) for handling of COVID-19 positive/suspect patients in CO~ID hospital, a_simphf~ed ~OP to be followed by all COVID hospital based on the past experience and various gmdehnes issued as follows:

1. Reception of COVID patients at the Hospital COVID Patient shall be brought by hospital staff from the Ambulance or whichever

vehicle used by the patient reaching hospital, to the triage area, without asking for details. This process must be complete in 15 minutes.

2. Triaging/AcJmission of a patient

The hospital staff should provide bed or sitting space depending upon condition of the patient and doctor pn triage duty must attend to the patient with in 60 minutes depending upon urgency of requirement of treatment. Refreshment should be made available to the patients in triage a:r,ea. The doctor on triage duty in consultation with specialist, if required, must decide one of the following actions. The patient must not made to stay in triage are for more than 3 hrs.

Admissjon of the patient Patient shall be admitted in appropriate ward for the level of treatment required at the Hospital as per the medical condition assessed by doctors. The patient is required to be shifted from one bed to other depending upon facilities which is required for the patient.

Refeqed to other Hospital If Beq with the level facilities is not available at the hospital, it would be sole responsibility of the hospital to transfer the patient to other hospital and till that happ~n, the hospital would provide available medical facilities.

Transfer of patient to COVID CARE Centre (CCC) If patient does not require further treatment and fall under the category of mild-moder,,te symptom patient where Home Quarantine is allowed but he/ she do not have enough space at their home, he/ she shall be transferred to CCC by the Hospftal_after ba~ic counselling before such transfer, the bed availability etc. should be coordmated with nodal officer of the CCC.

Discharge of the patient for Home quarantine If patient d?es ~ot require further treatment and fall under the category of asymptomatic/mild-moderate symptom patient where Home Quarantine is allowed, he/ she shall be discharged from the hospital after basic counselling. Send to Mortuary

!f ~~ti:t dies at the H~spital ~t triage or brought dead, the patient would be shifted 0 e ortuary after dismfection by the hospital.

(contd .... 2,1-)

::2::

During the stay at Hospital or Hospital triage, if patient feels that h~ is not being treated as per the protocol or admission is being denied or delayed without reasopable explanation, or there is any other grievance relatin~ to food, medical care, hygiene and sanitation, he can approach the hospital helpline nufllber. The hospital authorities shouJd dedicate one line manned 24 x7 by responsible persop. This number should be given at the time of admission and should be suitably displayed.

3. Treatment & Tests at the Hospital

The admitted patieqts shall be manages as per the medical protocol and COVID tests of the patient shall be shall be done as per the latest orders issued in this regard. The Patient shall be provided timely morning tea, breakfast, lunch, evening tea, dinner and fruits hvice a day. One bottle of potable water shall be provided with lunch and dinner respectively.

4. Discharge of patient aftef treatment

The admitted patient shc;lfl be discharged from the hospital as per the medical protocol after patient tested COIVD negatjve as per the latest orders issued in this regard. ~•

(Padmini~~ Secretary (Health & FW)

To

All MSsJMedical Directors of alf designated COVID Hospitals of Govt of NCT of Delhi.

No.52/DGHS/PH-IV /COVID-19/2020/prsecyhfw/ I 04-0~ - l 04--sg

Copy to:

Dated: 04/06/2020

1. Addl CS (Home), Governm~nt of NCT of Delhi 2. Pr. Secretary to Hon'ble Lt. povernor of NCT of Delhi, New Delhi. 3. Pr Secretary (Revenue), Government of NCT of Delhi 4. Pr Secretary (HeaJth & FW /UD), Government of NCT of Delhi 5. Addl. Secretary to 'Hon'ble CM, Government of NCT of Delhi 6. Secretary to Hon'ple Minister of Health, Government of NCT of Delhi 7. OSD to CS, Goveriunent of Ncr of Delhi 8. Director, DGHS ~'),d'l,<>

(Padmini Singla) Secretary (Health & FW)