providing additional support for your customers · providing additional support for your customers...
TRANSCRIPT
First Data helps you balance greater customer convenience with technology,
designed to make every transaction simpler and more secure. Deepen your
customer relationships and drive new opportunities for growth with our
comprehensive set of solutions — both for your merchant customers and
consumers.
As a leading payment processor, First Data helps you to deliver faster, safer and
smarter electronic commerce. But we also provide services that help you make
the most of each customer engagement:
Card Production Solutions — We deliver end-to-end payment card
fulfillment with production accuracy, flexible design options, data security
safeguards and continuous innovation.
Customer Communications Solutions — We help you stay in front of
your customers to communicate important account information and deliver
targeted marketing messages.
Remittance Services — We provide comprehensive payments
receivables management and remittance processing services across
multiple industries.
It’s a challenging business environment and you need to provide more value to
each customer. First Data’s comprehensive solutions help you effectively attract
and retain quality customers — while helping you save time and money.
Providing
Additional Support
For Your Customers
Your customers demand more personalized, convenient services.
Increase in customer
retention results in a 30%
increase in the value of your
company
Loyalty Insights / Bain & Company 2016
10%
More costly to attract a new
customer than it is to retain
an existing customer.
White House Office of Consumer Affairs 2016
7X
More revenue annually to
your company from fully
engaged customers versus
disengaged.
Gallup Poll 2015
37%
Higher share of wallet for
companies that
successfully engage their
customers.
Gallup Poll 2015
55%
1.
2016 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Card Production Solutions Provide Your Customers With Purchasing Power
First Data combines efficient Card Production Solutions with
our powerful card processing platform to meet your specific
business needs. We offer EMV® enabled, credit, debit and
private-label card production services. But First Data
doesn’t stop there — our services also include procurement,
inventory management, warehousing and optimized delivery.
Get creative. Personalize your payment cards with quality
embossing or digital printing. Our end-to-end card fulfillment
also provides you with diverse card carriers, cost-effective
mailings, tracking and returned mail management.
Customize your payment cards to help build customer loyalty while enhancing your brand identity.
Personalization Capabilities
Take payment card customization to the next level with
our variety of personalization capabilities:
• EMV® Personalization
• Contact / Dual Interface
• Embossing
• Ultragraphics
• Magstripe Encoding
• Braille Cards
• Vertical Cards
• Laser Personalization
• Photo Cards
• Digital Printing (VHD)
• Front / Rear Indent
• Tipping Color
Services and Support
As an industry leader, First Data offers card production
accuracy, flexible design options, data security
safeguards and continuous innovation to help you
achieve your business goals.
Getting payment cards into the hands of your
customers is easy and efficient with First Data’s
production capabilities and issuance services:
PlastiCard Management
• Procurement services
• Inventory management
Payment Card Production
• Embossed or Flat
• EMV® chip card technology
Marketing
• Digital or Design-Your-Own-Card
• Customized card carriers
Delivery
• Special handling
• Onsite mail presort
EMV is a registered trademark owned by EMVCo.
Operational Scale
245M Plastics personalized and
mailed annually
2B+ Documents mailed annually
8,000 Plastic styles managed
120M
Cards warehoused
114M
Cards procured
2.
2016 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Customer satisfaction and loyalty have a major impact on your revenue and profitability. One key factor is the relevance
and clarity of your customer communications. Your customers expect to access and receive information about their
accounts and services 24 / 7 – whether by mobile device, online or through traditional channels like print, mail or a live
agent. Your customer communications strategy needs to keep pace.
With our holistic view across the full payments cycle, First Data helps you to leverage more value from every customer
interaction. Our innovative solutions help you to effectively correspond through clear and consistent communications
across multiple channels at virtually any time.
First Data provides a superior set of both paper and electronic correspondence tools. We bring exceptional insight and
intelligence to your document production, with flexible design and inventory management.
Convert your customer communications into a strategic advantage – rather than just monthly
statements, letters or notices.
First Data Print Capabilities
Our cost-efficient, automated approach helps you create more effective
communications — providing your customers with the account information
they need in the format that they want.
First Data’s customer document design, variable messaging, and decisioning-
based offers are all delivered through our state-of-the-art composition tools.
Take advantage of our document formatting options with enhanced layout and
design capabilities, including:
• Flexible messaging
• Full color print capabilities with selective perforation for dynamic coupon
and check offers
• Two dimensional QR bar codes
• Weight management
• White space management
• Mail piece thickness management
• Data-driven charts and tables
• Credit bureau score information
Customer Communications Solutions Build Deeper, More Valuable Relationships
Services and Support
Document Composition
• Advanced document formatting
• Targeted customer messaging
Print Production & Delivery
• Full color printing
• Select perforation capabilities
• Dynamic coupon offers
• Multi-channel delivery options
e-Correspondence
• Electronic messaging and delivery
• Customer self-directed options
Voice Services
• Inbound and outbound services
• Automated systems solutions
• Agent-direct service solutions
Operational Efficiencies
Reduce mailings to save money — Combine two mailings into one by sending a statement and additional
correspondence together.
Reduce call center volume — Communicate better with your customers, helping to lower the number of calls to your
call centers.
Reduce operational costs — Our economies of scale help reduce your operational costs, including savings on postage.
3.
2016 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
First Data provides clients with comprehensive payments
receivables management and remittance processing services
across multiple industries. Our Remittance Services improve
operational efficiency, reduce costs and improve funds availability.
We maximize conversion to electronic processing, providing
visibility and control across the remittance workflow.
Our national network processes the full range of lockbox
transactions. We capture images of checks and documents,
deposit your customers’ funds, create image cash letters for
electronic clearing, and efficiently report detailed payment
information on-line.
Services and Support
First Data meets your business needs through the following
remittance processing services:
• Payment processing
• Customized workflow
• Customized receivable reporting
• Deposit preparation
• Check electronification
‒ Image Cash Letter (ICL)
‒ Accounts Receivables Conversion (ARC)
• Specialty Data Entry
‒ Municipal or tax data
‒ Client invoice information
• Multi cutoffs / deposits per day
• Onsite paper storage
‒ Iron Mountain certified destruction
• Return item processing
• A / R payment reversals
• Reporting
• Image archive
‒ Single comprehensive view
• Client Decisioning Module (CDM)
• Digitized Image Transmissions
• Account Look Up capability
• MICR Match capability
• Stop / Accept File capability
• File Consolidation
Our full electronic clearing capabilities reduce mail and bank float for faster access to your funds
Working With Us
Dedicated and Knowledgeable Project Team
• Proven data processes and project
management methodologies
• Operational program governance
Dedicated Support Team
• Consultative support
• Technical consultants for training
• Implementation and delivery managers
Continuous Operational Support
• On-site client services and escalation
• IT development / ongoing support
System and Data Security Capabilities
• Information Security
• PCI Certified
• SSAE 16
• Disaster recovery / Business continuity
Our Experience
34M Remittance payments monthly
419M Payments processed annually through our
national network
25 Years Experience in lockbox processing
3,400 Remittance processing clients across various
industries
Remittance Services Processing Options That Get You Your Funds Quickly
4.
2016 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Engage Your Customers At An Individual Level
We’re Positioned to Deliver
For more information about First Data solutions, contact your Sales Representative or visit FirstData.com.
The importance of customer engagement can’t be underestimated — engaged
customers will keep coming back. First Data’s customer support solutions help
you meet their demand for more personalized customer experiences.
We provide payment card production that puts purchasing power into the hands of
your customers, with personalized card styles that help drive your customer
satisfaction and loyalty. Our customer communications options help you leverage
your account statements, letters and email correspondence to drive customer
retention. As you continue to receive customer check
payments, First Data can process these checks to ensure
your business stays afloat.
It’s a big capital investment and staff commitment to
manage these customer support services in-house. With
First Data company-wide resources, you gain a comprehensive
payments and billing solution under one roof — holistic customer
support that helps save you time and money.
5.
Source: #1 Merchant Acquirer: The Nilson Report; #1 Issuer Processor: Celent, Company Reports, Internal FDC Estimates; 28% of eCommerce in the World: eMarketer and Internal FDC Estimates
Large Scale Global Leadership International Footprint
6 Million Business Locations
#1 Merchant Acquirer
118 Countries With First Data Clients
4,000 Financial Institutions
#1 Issuer Processor
36 Countries With First Data Operations
$1.9 Trillion 2014 Transaction Volume Settled
28% of 2014 Global eCommerce Processed
2,700 Referral Partners Worldwide
74 Billion 2014 Global Transactions
+40 Years In The Business