provoke: client customer view – dale heenan, innovate uk
TRANSCRIPT
Innovate UK
Dale HeenanSenior Project Manager
Who are we?
• Innovate UK is the operating name of the Technology Strategy Board, the UK's innovation agency
• We fund, support and connect innovative businesses to accelerate sustainable economic growth
• Total annual budget c£400m
• Nanotechnology to life sciences, from digital industries to manufacturing
• Since 2007, invested £1.5bn in innovation• Helped 5000 companies, added £7.5bn to the economy, and 35,000 jobs
Last year…
• No significant technology refresh since 2007• XP Desktops and laptops• Sharepoint 2003 – intranet?• Blackberry phones
Yet in 2014/15…• 50% growth in staff• 70% of staff are field workers• Aim to be independent and separate from a Shared Service • Rebranding underway from @tsb.gov.uk to @innovateuk.gov.uk• Austerity
£1,700,000 of benefit
30% reduction in IT cost per head
82% staff satisfaction
45% reduction in licensing costs
It just works…..
Trends Impacting the Way We WorkDevices
on your… desktop phone laptop tablet
CloudCommunications
Communicate with colleagues, vendors, and clients using the same applications on almost any device.
CommunicationsDevices
Access all your data and communicate with all your contacts virtually anywhere, anytime on your devices through the cloud.
Cloud
8
Up-to-date customerdata on any device,
with Office 365 cloud storage
Office Worker
Mobile Worker
Conference / Virtual meeting
ERDMSBackup
Staying connected is essential...… Any service, any device, anywhere, anytime
Data / Information Access Unified Communications
OneNet - Hosted CollaborationServices
HCS
April
May
June
July
August
Sept
Oct
Nov
Dec Jan Fe
bWindows 7 project stopped after 12 months
New Project Manager
New IT Strategy
Requirements definition started
Office365 path agreed
SoW finalised, PO issued
Team Champions Forum started
Office 365 setup
IT and PMO Pilot
Information Architecture review
Site Collections / Team Sites setup
Go live!
Account Transfer
File Transfer
CYOD Device replacement8.1 Ultrabooks8.1 Surface Pro 3OSX Mac Air
BYOD Phone replacement
iPhone 5CSamsung Core PrimePersonal
BAU New HR system
Crashplan
Webex
Self Service
Device Management
IntuneCisco Meraki
LegacyXP
Office 365XP
Office 3658.1 / OSX
Transformational change is a reality today…
It’s not about the technology….. But shiny new things help
Technology is only the enabler, it’s how you engage your users and drive adoption that counts
Continuous improvement and innovation with internal platforms will help to drive adoption and maintain momentum
Digital WorkplaceIt empowers people!
• Mobile tools- User generated- Real time messaging and presence- Video
• Work tools- Task related services eg HR, product info- Collaborative / social media tools
• The basics- Email, Calendar, Staff Directory
Intranet, Community of Support, Staff Directory, Self Service
Digital Workplace is a reality• Unified Communications and Telephony – IM, Soft phones, Contact Centre• Onenote and Sharepoint for Executive papers – Remove iPads and device specific apps!• Information Rights Management to tackle potential data breaches• Team sites with workflow and structure
- Consistent projects in/out of PMO - Approval and Change processes
• Salesforce CRM Integration
• Continuous Improvement – agile and iterative
Questions?