psh mobile voice 2016 personal virtual assistants are not enough?
TRANSCRIPT
Personal Virtual AssistantsAre Not Enough?Let’s have a conversation
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
“Keiserens nye Klæder”The Emperor's New Clothes
This talk is an effort toStart a Dialogue
inspiration through agitation
What?
Only Hears One Side of the StoryDoesn't Know the
ResultsAttempts to Characterize the User’s Behavior Without the Context or the Results
Issues with Personal Virtual assistants
No Feedback Loop
Personal Virtual assistantsConflict Will
Happen
“The story of technology has been a long one of automating things that humans do; technology tends to be
about picking a task where we understand what the objective is
because humans are already doing it, and then we make it possible to do that in an automatic way using
technology.”
Stephen WolframCEO, Wolfram Research• Mathematica• Wolfram|Alpha• Wolfram
Language
Machine Learning is a scientific field
addressing the question:"How can we program systems to
automatically learn and to improve with experience?"
Tom Mitchell the first Chair of Department of the first Machine Learning Department in the World, based at Carnegie Mellon.
Consumer Expectation Is Very High
Current technology doesn't meet Expectations
Current technology doesn't meet Expectations
Is It a Smart Car if You have to tell it everything you want done?
Nobody isasking for
more interfacesand independent
applications
Current technology doesn't meet the Expectation
Userfrustration
is the result
though it also wants to be expensive”
“Information wants to be free…
Stewart Brand, Founder ofthe WELL
1984
IAContent
Context
User
Rosenfield and Morville - Information Architecture for the World Wide Web 1998
IA = Information Architecture
AI = Artificial Intelligence
AIUser Content
Context
Amount of data
Perfo
rman
ce
Large NN
Medium NN
Small NNTraditionallearning also
Andrew Ng Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.
https://youtu.be/LcfLo7YP8O4
Scale Is Enabling Deep Learning
?
Only Hearing One Side of the Story
Access to All Sides of the Story is Required
Only Hearing One Side of the Story
Access to All Sides of the Story
Old Friends?Business Partners?
Cell Mates!
Even Hearing Both SidesOf The Conversation
- Context is Key
Context
Data
Experience
Information Knowledge Wisdom
Understanding
Feedback Loop
Intent
Content Context
Insights Purpose
+
MeaningfulExperience
Feedback Loop
Knowledge is Organized informationWisdom is the understanding and application
Insight is the underlying truth
Knowledge:a tomato is a fruit
Wisdom: Don't put it in fruit
salad.
Knowledge Alone - is Not Enough
Who is Right?No Way to Know
Without Perspective
Perspectiveis also Critical
“Depending on their organization, groups must have cognitive properties that are not predictable from a knowledge of the properties of the individuals in the group.”
a Group Is More Than The Sum Of The IndividualsObservations of a group of Navy navigators and how they thought and processed as a group…
Edwin Hutchins - Dept of Cognitive Science, UCSD
Distributed Cognition (DCoG)
“Thinking does not just inhabit the mind of one person, but exists across a group.”
Social Artificial Intelligence | Justine Cassell
TradeHarbor Continuous Speaker Modeling
TradeHarborContinuous
SpeakerModeling
ROW ModelSpeaker
Model
Blind Guessing Doesn't Work
Do You Need A Meeting Just To Set A Meeting
Bigger The Meetings - More Complex
The More People Involved…
…The More Complicated The Communication
Social AI - Learning From All Conversations & Contexts
Social Artificial Intelligence Engine
© 2016 Skejul
Individual’s ModelPeoplePlaces
PreferencesPrioritiesPotential
Ad Hoc Group Best Fit Solutions
Solution Set
Learnings From User BehaviorUSPTO 14/941,142
Systems and Methods for Private Scheduling Coordination and
Event Planning
SO, Personal Virtual Assistants
Are Not Enough!
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
Inter-Personal Virtual Assistance“Social AI”
Dig DeeperJustine Cassell - Social Artificial IntelligenceHuman-Computer Interaction Institute (HCII)Carnegie Mellon Universityhttps://youtu.be/WGtVR0XSzPA
Edwin HutchinsStudying Cognition in the WildProfessor, Department of Cognitive ScienceUniversity of California San Diego
Nils J. NilssonDepartment of Computer ScienceArtificial Intelligence LaboratoryStanford University
Stephen WolframCEO, Wolfram Research• Mathematica• Wolfram|Alpha• Wolfram Languagehttps://youtu.be/DszFKW4d2Rw
Tom MitchellThe first Chair of Department of the first Machine Learning Department in the World, based at Carnegie Mellon.
Andrew Ng Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.https://youtu.be/LcfLo7YP8O4
Personal Virtual AssistantsAre Not Enough?
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt