psn bkfst seminar oct 15 09 ppt final revised
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Learn more about our members at: www.psnetwork.ca
Del Chatterson
Michael Hiles& Associates Inc.
Michael Hiles
Steve Kraml
Chris Murray Vince Santaguida
Margot E. Uson
Morrie WeinbergRobin Whitrod,
CA
Morrie Weinberg & Associates
Inc.
Gillian Leithman
Marco Della Rocca
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Strategies for Meeting Entrepreneurial Challenges
By
Chris Murray
Margot Uson
Del Chatterson
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Chris Murray
Dynamic Web Design and
Internet Marketing
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Success Strategies for Success Strategies for Internet MarketingInternet Marketing
Chris MurrayChris MurrayProfessional Internet Marketing ConsultantProfessional Internet Marketing Consultant
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Presentation PointsPresentation Points
• TrendsTrends
• MethodsMethods
• ResearchResearch
• MetricsMetrics
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Where are the marketing Where are the marketing dollars going ?dollars going ?
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Average Cost Per LeadAverage Cost Per Lead
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• Search Engine OptimizationSearch Engine Optimization• Paid Search MarketingPaid Search Marketing• Social Media MarketingSocial Media Marketing• Email MarketingEmail Marketing
MethodsMethods
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Search Engine Optimization (SEO)Search Engine Optimization (SEO)
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Paid Search Marketing Paid Search Marketing (Pay Per Click PPC)(Pay Per Click PPC)
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Do Your ResearchDo Your Research
KeywordsKeywordsWhat are prospects looking for?What are prospects looking for?- Review data for search volumes- Review data for search volumes
and opportunitiesand opportunities
CompetitorsCompetitorsWhat are they doing online?What are they doing online?- SEO, PPC Keywords, Ads?- SEO, PPC Keywords, Ads?
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• Before marketing make sure your Website is working?
• What are you trying to do (goals)
• Design, the layout, your message all impact conversions
Conversion ArchitectureConversion Architecture
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MeasureMeasure
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Collect AnalyticsCollect Analytics
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• Traditional client acquisition cost vs online acquisition costs
• Lifetime value of client vs online cost of acquisition
Set and Review BenchmarksSet and Review Benchmarks
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Lifetime Value of a ClientLifetime Value of a Client
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Traditional Client Acquisition CostTraditional Client Acquisition Cost
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Online Client Acquisition CostOnline Client Acquisition Cost
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Review and AdjustReview and Adjust
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Strategies for SuccessStrategies for Success
Understand yourUnderstand your opportunitiesopportunities
Do your market researchDo your market research
Measure, Review, Adjust Measure, Review, Adjust
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Chris Murray
THANK YOU.THANK YOU.
Questions?Questions?
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Human Resources Consultants specializing in:
People and Performance solutions Strategies to Attract, Retain, Manage
& MotivateServices for a wide range of small and
medium size businesses
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Winning The War for Talent
Managing Three Generations in the Work Place
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Ideas for Managing GenerationsThree predominant generations in
today’s workplace:
Baby Boomers, born between 1946 and 1964Generation X, born between 1965 and 1979Generation Y (Millennials or Echo Boomers)
born between 1980 and present
Understanding differences leads to a more MOTIVATED and FOCUSED
workforce.
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Baby Boomers• Predominant value is Work • Need a reason to LEAVE an employer• Enjoy associations, conventions, working
with peers• Long term compensation is important• Value loyalty, commitment and dedication
Motivation: Position, power and prestige
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Generation X
• Need feedback, communication, teamwork• Need to know company goals and direction• Need a reason to STAY with an employer• Grew up independent - latch-key kids• Need Work-Life balance to raise a family
Motivation: Family-friendly environment, flexibility, recognition
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Generation Y
• The "plugged in" generation because of familiarity with computers and the Internet.
• New to business, need to get quick results
• Require the most feedback of any of the previous generations, often rebellious, outspoken
Motivation: Constant feedback, rapid progression, tools for the job
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CARE Concept
CARE
COMMUNICATION ADVANCEMENT
RECOGNITIONENVIRONMENT
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CommunicationOver – communicate!Communication develops trustCompany goals and progress updatesOpinion Surveys, Focus groups,
Feedback Clear business & personal objectivesCommunicate company policies
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AdvancementPerformance Management –
processesCompetency-based promotionsCompetitive Salaries – surveys,
equitySuccession & Career PlanningDevelopment – Focus on Core Talent
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RecognitionCelebrate work-related and individual
successesSay ‘Thank-you’Compensate strategically Differentiate recognition Pay-for-performance improves retention
by 27% (Watson Wyatt)
Acknowledge and encourage leadership
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EnvironmentHave clear employee policies & a
flexible work environmentWork group outings and eventsProvide teamwork opportunitiesIncrease trust – High trust
outperforms low trust by 168% (Watson Wyatt)
Offer appropriate benefits
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Old Model New Model
Recruit
Train
Supervise
RetainManage
Relationships
Focus
Evolve
Motivate
• Employer managed• Relationship Oriented• Two-way efforts required
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Implementing CARE
Understand Company DemographicsUnderstand Company DemographicsUnderstand Generational DifferencesUnderstand Generational DifferencesAdapt Business ProcessesAdapt Business ProcessesContinuously Develop EmployeesContinuously Develop Employees
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THANK YOU.THANK YOU.Questions?Questions?
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Del Chatterson
Creative, Practical Business Solutions.Delivered.
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The Seven Biggest Mistakes that Entrepreneurs Make
Which ones are you making?
How can you avoid them?
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Survey Says : … “Cash flow” … ‘‘Marketing”
… “Not strategic” … “Not delegating” … “Not focused” ….
• Small, frequent, early mistakes are OK.
• BUT BIG MISTAKES can kill your business.
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#1 Too Entrepreneurial
• Too Opportunistic
• Too Optimistic, Impatient
• Over confident, “my way is OK”
• Ignoring feedback and the facts
• Relying on personality, not performance
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#2 Lack of Strategic Direction
• Lost in the Daily Details
• Too much “DIY”, not delegating
• Neglecting long-term strategic issues
• No documented, shared Business Plan
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#3 “That was Easy, Let’s Do It Again!”
• Making money doesn’t make you smart
• What mistakes or risks were avoided?
• Good time to start something new?
• Is your success really transferable?
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#4 Focused on Profit
• Monitoring Sales, Margin & Expense
• But ignoring asset management
• Especially cash flow, inventory and receivables
• Most Undervalued Asset: Human Resources
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#5 Neglecting Key Relationships
• Key Managers and Staff
• Biggest customer not the “squeakiest”
• Over-dependence on #1 client or supplier
• Is your bank a welcome and willing partner?
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#6 Poor Marketing & Sales
• “Product sells itself”
• “Price is all that matters”
• “Sales reps should do a better job”
• Lack of market knowledge
• Poor marketing communications
• Ineffective sales tools
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#7 Distracted by Personal Issues
• Neglected until they become a problem
• Behaving like a rock star
• Family and favouritism in the business
• Personal issues affecting business performance
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Summary: Seven Biggest Mistakes
1. Too Entrepreneurial
2. Lack of Strategic Direction
3. “Let’s do it again!”
4. Focus on Profit
5. Neglecting Key Relationships
6. Poor Marketing and Sales
7. Personal Distractions
Usually # 1
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How to Avoid Them?
Balance!
• Strategic Direction with Operational Detail
• Entrepreneurial Approach with Analytical Input
• Long-term Value and Short-term Profit
• Personal Priorities in your Plan; Out of your
Business
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THANK YOU.THANK YOU.Questions?Questions?
Del Chatterson
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Del Chatterson
Michael Hiles& Associates Inc.
Michael Hiles
Steve Kraml
Chris Murray Vince Santaguida
Margot E. Uson
Morrie WeinbergRobin Whitrod,
CA
Morrie Weinberg & Associates
Inc.
Learn more about our members at: www.psnetwork.ca
This presentation can be found at: www.psnetwork.ca/resources.php
Gillian Leithman
Merci et Bonne Journée
Marco Della Rocca