psy 563 chapter 8
TRANSCRIPT
INC 603
INTERPERSONAL COMMUNICATION
By
Mr. Selamat Abd. RahmanMr. Md. Sabri Mohamad
WELCOME
Course Content-9
Small Group Communication– Purpose of small group– Social Loafing– Evaluation apprehension– Social matching– Social Comparison
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Small Groupl Size Most researchers define a small group as having
at least three and no more than twelve or fifteen members.
l A group needs to have at least three members, otherwise it would simply be a dyad. With three members, coalitions can be formed and some kind of organization is present.
l Too large of a group (more than twelve or fifteen members) inhibits the group members' ability to communicate with everyone else in the group.
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Small Group
l Interaction A group's members must be able to communicate freely and openly with all of the other members of the group. Groups will develop norms about discussion and group members will develop roles which will affect the group's interaction.
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Small Group
l Goals A group must have a common purpose or goal and they must work together to achieve that goal. The goal brings the group together and holds it together through conflict and tension.
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The types of Small Groups
l The types of small group communication depend on the purpose of the group.
l Task oriented groups are created for business, clubs, teams, organizations, union, charity, and religious groups. Task oriented groups have a purpose of generating ideas, solving problems or promoting a cause.
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The Task Oriented Group
l The task oriented groups requires unique group communication skills. The purpose of the group, the particular task or job to be done needs to take precedence over any personal agendas.
l Cooperation and accommodation skills are essential. These skills are not necessary in personal communication or family communication.
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The Task Oriented Group
l Parliamentary Rules or parliamentary structure are how many task oriented groups are structured. This poses benefits and challenges.
l The benefits allow minority opinions to be heard and the flow continue toward the end purpose.
l The challenge is that the process can stifle free flow of ideas and inhibit realization of the purpose.
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The Task Oriented Group
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Task Oriented Group Dynamics
The group will be made up of leaders, initiators and responders.
The Group – Leaders.
Leaders serve in various capacities. •create agendas •set meeting times •sets policy •reports on progress of group •manages initiators and responders •arbitrates •and other roles
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The Group - Initiators.
Initiators - will be the promoters and controllers of the group. They will get the conversation going by sharing facts, details, proposals and their knowledge.
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The Group - Responders.
Responders are the supporters and analysts. They will listen, summarize, elaborate, evaluate, criticize and ask questions.
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Blocks to Effective Small Group Communication
l The obvious block is a failure to communicate. Because small group communication is focused on a job to be done, any failure to be focused on that purpose will block effective communication.
l These blocks to effective small group communication often result from putting individual needs, desires or wants over the importance of the job to be done by the small group.
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Blocks to Effective Small Group Communication
l Personality patterns that cause the failure are often typical.
l 1. Aggressors
l These will often put their needs and wants over the goal of the small group.
l 2. Defeatists
l Defeatists do not have faith in the ability of the group to succeed. They will paint themselves as realists. They are often pessimists and unable to think outside the frame of defeat.
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Blocks to Effective Small Group Communication
l 3. Class Clown
l The clown types have a need to entertain. They may want to entertain them selves or others. Either way, their need to clown around is more important than the job to be done.
l l 4. Storytellers
l Storytellers have their own agenda of sharing. In nursing school, the story tellers had relatives who had virtually every disease we discussed in class. It was amazing how many relatives they had and that the student was even alive to share the story. As to the job to be done, they rarely can tell why the story has any relevance to the purpose of the group.
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Blocks to Effective Small Group Communication
l 5. Controller
l Those controllers who are not assigned as the leaders will want to dominate and run the show more than they want to fulfill the job to be done.
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Social Loafing
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Evaluation Apprehension
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Social Matching
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Social Comparison
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