PTC GLOBAL QUALITY

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PTC Global QualityQuality Begins and Ends with Engineering

The PTC Global Quality Solution enables a strategic, enterprise-wide approach to managing product quality, reliability, safety, and risk. By uniting quality-related activities throughout the lifecycle with product development data and processes, the PTC Global Quality Solution enables a proactive approach to product quality, improves visibility between quality and engineering teams, and closes the loop on quality issues to both reduce the cost of quality and improve organizational efficiencies.

Key Benefits

• Reduce product risk through analyses, controls, and tests connected to change-managed engineering data

• Enhance revenue, reputation, and customer satisfaction by reducing size and frequency of quality escapes

• Meet market and regulatory requirements while reducing the cost and overhead of compliance

• Lower the Cost of Quality (CoQ) by systematically communicating lessons learned across the lifecycle

• Eliminate functional and data silos through technology that connects quality to engineering and the enterprise

• Improve quality decisions through results gathered from enterprise execution

• Reduce time to realized value with best-practice implementation and compliant pre-configurations

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Join top product development companies that use the PTC Global Quality Solution to enhance product quality, reliability, and safety:

By having a single source of truth you minimize lead time, increase productivity, respond to your customer, and deliver a top-level quality product.”

– GAMBRO

fewer defects per million1

less spent on internal failures1

reduction in cost of engineering changes2

reduction in issue response time2

31% 29% 75% 40%

Aberdeen Group, 1.) Closed Loop Quality Management (2011); 2.) Using Product Analytics to Keep Engineering on Schedule and on Budget (2010)

The PTC Global Quality Solution enables closed-loop quality management; implementing quality at the enterprise level with real-time integration to PLM. This best-practice approach has been shown to yield benefits including:

0 10 20 30 40 50 60 70 80 90 100 0 10 20 30 40 50 60 70 80 90 100 0 10 20 30 40 50 60 70 80 90 100 0 10 20 30 40 50 60 70 80 90 100

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A paradigm shift from late to early identification of failures increases opportunities to redesign components for a more reliable system. The early identification and elimination of failure modes requires comprehensive data management. Enterprise tools facilitate data management, improving end-product reliability.”

– BAE Systems, Land and Armament Division

BAE SYSTEMS, LAND AND ARMAMENTS DIVISION

GAMBRO

BAE Systems Land and Armaments Division designs, develops, and supports U.S. Armed Forces vehicles around the world, including aircraft, warships, submarines and armored combat vehicles. BAE Systems uses the PTC Global Quality Solution to centrally manage and analyze the reliability, avail-ability, maintainability and risk of its mission-critical systems, leveraging data from across the enterprise and throughout the product lifecycle. These capabili-ties enable BAE to identify failures sooner—resulting in less costly, more effective corrective actions—and to generate the “progressive assurance” metrics required by the Department of Defense to demon-strate that its products meet high standards for safety, performance, and affordable sustainability.

Gambro is a global medical technology company and leader in developing products and therapies for kid-ney and liver patients. As part of its commitment to complying with stringent global regulatory require-ments in the medical device industry and protecting patient safety by providing the highest-quality prod-ucts, Gambro uses the PTC Global Quality Solution to perform Failure Mode and Effects Analysis as well as Fault Tree Analysis. This technology allows Gambro to identify the sources and effects of product risks and implement control measures to mitigate or eliminate them: improving product quality, reducing product failures, lowering Cost of Poor Quality, and ensuring customer safety.

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Comprehensive Capabilities

Recognizing that product quality and reliability are not determined by a single analysis type or process — but are impacted throughout the product lifecycle by decisions from a wide range of organizational stakeholders — the PTC Global Quality Solution provides a best-practice approach to product quality, reliability, safety and risk management. It unites the activities that impact both product quality and product engineering across the enterprise, allowing quality data and processes to communicate seamlessly with other development, test, manufacture and service activities.

Centrally manage quality data that spans the product lifecycle, enabling enterprise-wide accessibility and change management, as well as strategic integrations to engineering, manufacturing, and service:

• Calculate anticipated quality, reliability, safety, and risk metrics early, during product planning

• Design in high quality parts by allocating system performance goals based on environment and use

• Align testing with design, reliability and risk, validating risk controls and performance targets

• Control potential risks from manufacturing by specifying control characteristics and control plans

• Support ISO quality management and manage corrective actions and preventive actions connected to non-confor-mances, waivers, customer complaints, audits and other quality inputs

• Optimize fielded system reliability and cost of main-tenance through reliability-centered maintenance and other design-for-serviceability initiatives

• Leverage feedback from each lifecycle stage to improve both product quality and next-generation analysis

Leverage available PLM & CAD integrations for product- aware quality analyses, eliminating functional barriers by connecting engineering with test, manufacturing and in-service product quality data:

• Associate quality processes to enterprise parts and documents in PLM, enabling visibility for engineering into key quality issues and progress

• Enable quality, reliability, safety and risk analyses to drive product changes earlier in the lifecycle by connecting them to a change-managed engineering and manufacturing BOM

• Identify the need for critical-to-quality characteristics during an FMEA, define them in PTC Creo® CAD models, and associate them with downstream control plans and design verification plans

• Drive engineering change from quality, reliability, safety and risk to provide engineering teams visibility into these drivers

• Inform all stages of the product’s quality lifecycle with rich engineering data, improving both early analyses and downstream fixes

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Unify quality, reliability, safety, and risk analyses, improving the predictability of next-generation product quality by leveraging the real-world performance analysis of current products:

• Predict future reliability, maintainability, risk and safety capturing nuances of anticipated use

• Cascade changes from one related methodology to other, linked analyses as data is updated

• Analyze results from test, field and service using robust statistical methodologies

• Drive real-world metrics automatically into next-gener-ation design analyses to improve accuracy

• Capture real-world failure modes and effects to enhance next-generation qualitative analyses

• Communicate problems and fixes across multiple sites and business units to prevent repeat issues

Facilitate an enterprise approach to quality, enhancing compliance with the communication of quality planning, metrics, and feedback across all enterprise roles with a stake in product quality:

• Establish standardized, repeatable processes for developing quality plans connected to engineering structures and data

• Validate predicted quality, reliability, safety and risk with experiences throughout the lifecycle

• Share quality plans with test, manufacture, and service phases

• Provide enterprise visibility and engagement in ISO quality management processes

• Improve decisions and product with connections between quality and change

• Enhance organizational compliance with built-in best practices, highly traceable data and processes

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Implementing Global Quality with PTC Global Services

PTC Global Services: A Proven Approach

PTC Global Services is a trusted advisor to hundreds of manufacturers worldwide, providing a full portfolio of consulting, adoption, and cloud services to deliver on the promise of PTC’s Global Quality Solution. We have developed a proven approach, emphasizing five critical success factors manufacturers must address to gain full value from the PTC Global Quality Solution:

• Business Alignment: We have the expertise to develop detailed plans that map technology to business goals with the nec-essary governance structure to ensure implementation gets our customers to the end goal of a defined business value.

• Process Transformation: We guide customers through a process-led plan that will efficiently match their business operations to industry best practices and proven technology, all while harmonizing across departments and functions.

• Accelerated Deployment: We are experts in the application of proven industry best practices in the most efficient way possible. We have developed a configurable solution for PTC Global Quality —our Value Ready Deployments— and cloud services to drive efficiency and higher value.

• Enterprise Adoption: We are experts in delivering learning and adoption programs, with more than 100,000 end users trained on PTC solutions annually. We have the depth and breadth of adoption services to help customers use the technology to its utmost potential across the enterprise.

• Continuous Optimization: We are uniquely positioned, with our deep knowledge of the PTC Global Quality Solution, to guide our customers through an optimization program to continuously monitor and fine-tune to safe guard the value of their investment.

PTC Cloud Services

PTC Cloud Services provides an integrated program to host and manage the PTC Global Quality Solution in a secure, cloud-based environment. Unlike other third-party service providers, PTC Cloud Services accelerates time to value and assures peak solution performance with experienced, dedicated PTC application specialists. We guarantee service level agreements (SLA’s), and provide 24/7 application management for peak performance to deliver maximum business flexibility and value.

TO LEARN MORE about PTC’s approach to Global Quality, please visit: PTC.com/solutions/all/global-quality

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© 2015, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not be taken as a guarantee, commitment, condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo, Elements/Direct, Windchill, Mathcad, Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other PTC product names and logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or company names are property of their respective owners.

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