Public and patient engagement in the planning process

June 2009

PPE defined...

.. the active participation of citizens, users and carers and their representatives in the development of health services and as partnersin their own health care. This includes thecommissioning, planning, designing, delivering

and improvement of health services.

Frances Newell, Draft PPE strategy, Sutton and Merton PCT.

Role of NHS Milton Keynes

Take money from the taxpayer

Turn it into:

• Better health

• Fewer inequalities

• Ensure public access to the best possible services

Policy: rhetoric to reality?“It is self evident, but worth

repeating, that the NHS can meet people’s needs better if we listen to what people tell us, instead of relying on existing knowledge and assumptions.

We can develop better, more responsive services if we involve and truly listen to not only those who are already using services, but those who are not.”

Patient and Public Engagement Toolkit for World Class Commissioning, 2008http://www.institute.nhs.uk/

The Duty to involve and consult

NHS organisations must make arrangements to involve users,whether directly or through representatives (whether by being consulted or provided withinformation, or in other ways) in:• planning the provision of services• the development and

consideration of proposals for changes in the way services are provided, and decisions to be made affecting the operation of services.

Section 11 . Health and Social Care Act

Examples of engagement initiatives

building relations with LINK:MK, key stakeholders and partners.

drawing on patient influence when redesigning services (e.g. mental health, diabetes).

Using patient complaints to improve services (e.g. infection control, maternity, nutrition).

Learning to value use of marketing techniques to engage different elements of population.

Redesign of the care of adult patients with diabetes Regular contact throughout decision-making on the direction of

travel Inclusion in commissioning decisions Involvement in the preparation of a press release Patient participation in the Quality:MK "movie" - in which a patient

described the benefits of the care planning approach Workshop - needs for patient education and information LINk representative invited to comment on a large survey of the

public in Oxford and on those elements useful to repeat in MK Next steps – new planning group to consider the specific needs for

patient education, early diagnosis and to reach seldom heard