public providers forum murisi auditorium che 21 february 2012
TRANSCRIPT
Demonstrating quality in higher education
Public Providers QA Forum Council on Higher Education
Dr Mark HayExecutive Director: Quality Assurance
21 February 2012
Quality assurance and what is ‘higher’ about higher education
OutlineUpdate on CHE activitiesDemonstrating quality and academic standards
Update on CHE activities CHE’s QA and QP mandate Defining quality and its
achievement The national and institutional
contexts What’s to be done? Available tools in the QA
toolbox
Our higher education system Maturing HE system, public and
private Institutions at various levels of
quality maturity Some public institutions are
struggling Need for both accountability and
development tools Next period of quality assurance
CHE’s QA tools
QA and the public good: society, students and staff
AccreditationNational reviewsInstitutional audits/reviewsQuality promotion and development
Some thoughts on demonstrating quality – 1 Quality, integrity and accountability Transparency QA that ensures best service to society,
students and staff Moving beyond the status quo (asking
the right questions and doing the right things?)
Positioning HEIs -21st century global institutions
Some thoughts on demonstrating quality – 2
How institutional quality is managed and assured: Systems (quality management, support,
administration) Staff qualifications Academic programmes (approval and review) Teaching and learning, and assessment Research Community engagement EQA (HEQC, professional bodies, reviews …)
Some thoughts on demonstrating quality – 3
Academic standards that are transparent, e.g. Staff qualifications, prof development Student learning and student experience Programme Quality of teaching Assessment/ formative feedback Use of (external) reference points (NQF,
professional, research…)
Some thoughts on demonstrating quality What if… institutions had
agreed metrics and data on the website (that can be understandable!) [one place, location and site] Snapshot of the institution - data Programme information Accreditation history (who accredits you, when
and history) Contact information (with names and titles)
(including who to phone for complaints)
Some thoughts on demonstrating quality – 5
Staff qualifications/credentials What a programme will enable a student to
do What is in place to support student
learning Clear overview of (all) costs to students Pass rates … Staff to student ratios (disaggregated). Do we need a discussion on what
information HEIs should disclose?