Session 1Presented by Mark McCrindle

& Claire Madden

Effective CommunicationFrom “talking in public” to “public speaking”:

Conversation

Anytime, spontaneous

Natural & unplanned

“Talk”

Relate & socialise

Just do it

Communication

Planned, timed

Skills & practise

“Presentation”

Persuade & inspire

Strategic

The Essential MethodUnderstanding the process of a presentation:

Instruction

Illustration

Interaction

The core of communicationWhat, How, Why, Who:

ContentCommunication

CredibilityCharacter

Effective EngagementThe 4 elements of great communication:

Interest

Instruct

Involve

Inspire

Interest: The Critical Minute The 3 elements of effective delivery:

Posture PausePace

Instruct: Body LanguageEstablishing credibility & rapport:

Alignment to audience

Eye contact

Inclusive gestures

Open stance

Unconscious distractions

aeiou

Active ListeningSOLER:

Squarely

Open stance

Lean forward

Eye contact

Responsive gestures

Involve: Public Speaking Defined The 3 learning modalities:

Auditory

Visual

Kinesthetic

Inspire: Engaging with audiencesThe 3 questions to ask:

What do I want them to KNOW? (Logos)

What do I want them to DO?(Ethos)

What do I want them to FEEL? (Pathos)

Group Talk Activity5 People:

1. Intro

2. Fact (KNOW)

3. Application (DO)

4. Story (FEEL)

5. Conclude

Presentation MistakesWhat to avoid and what to embrace:

Meander

Mountain

Menial

Misread

Masterful

Handling QuestionsThe 3-step approach:

1. Acknowledge

2. Ask

3. Answer

McCrindle Research Pty Ltd(02) 8824 3422mccrindle.com.aumark@mccrindle.com.au