public transport info
DESCRIPTION
Public transport info. Traveline Scotland. 24/7 Scottish call centre Website & mobile internet Smartphone applications. 7 million customer contacts predicted for 2011. Public transport info. Multi-modal (bus, coach, rail, ferry, Subway) departure times, - PowerPoint PPT PresentationTRANSCRIPT
• 24/7 Scottish call centre•
• Website & mobile internet
• Smartphone applications
• Multi-modal (bus, coach, rail, ferry, Subway) departure times,• fares, travel disruption info, travel advice etc.
• Plan journeys between any two locations in Scotland
• Call centre received 100% approval in latest independent• Mystery Shopping survey
• Comprehensive public transport • and Traffic Scotland info
• On iPhone from November 2010,• On Android from June 2011,• On BlackBerry in autumn 2011.
• Departures for all 370,000• GB bus stops & 170 ferry terminals
• Includes all bus, coach and • ferry operator contact details
• Real time included where possible
Features include:
• Provides Traveline Scotland • mobile journey planner• • All modes offered, including rail• and ferry journeys
Door-to-door journeys:
• Instant updates on disruption or • service alterations• • • Users alerted to new• information quickly
Travel News and Alerts:
• Partnership means comprehensive• information given for both public• transport and roads/traffic
• Direct access to Traffic• Scotland trunk road updates
Integrated with Traffic Scotland:
• Public transport journey plans included with NHS outpatient• appointments in parts of Greater Glasgow & Clyde
• Project started as a trial between Health Board, Strathclyde• Partnership for Transport (SPT) and Traveline
• Simple journey planner devised to produce door-to-door• public transport information for patients
• Hard copy information supplied with appointment letter,• tailored to that individual
• Interface designed for use by appointment booking staff -• accessed via a normal web browser
• Postcode entered, facility selected, appointment time input
• Journey plans created. Press print!
• Tailored journey plan with• customised introductory• text is produced
• Trial now finished in NHS• GGC area
• System retained: Now• used daily for • appointments at• 12 outpatient sites
• Provides tailored public transport options patients may• not even know exist
• Bus-only travel option means it’s free for concession card• holders to travel to their appointment
• Could help reduce reliance on patient transport, car parks etc
• Output carefully worded to encourage modal shift: no-one is• ‘forced’ to travel by public transport. Low risk of complaints as• info is provided to assist decision making.
• Demo planners available for other health boards to try
• Booking system could ‘speak’ to Traveline Scotland journey• planning servers directly
• Journeys would be shown on the appointment letter itself• = even less effort required by booking staff
• System could even check availability of public transport• when scheduling an appointment
• InterSystems see no technical barrier to integrating with• Trak patient management system. Others also possible.
For more information:Stuart McNeill, Traveline ScotlandTel: 07825 327 226Email: [email protected]