Public TrustSSL VPN User Guide

Owner Technology Services

Author DFO

Creation Date 29/07/2015

Approved by

Version HistoryVersion Date Description

1.0 02/11/2012 Original guide created by DFO

2.0 14/10/2015 Updated for Windows 7 and Windows 10.

2.1 23/02/2016 Updated to reflect application support lifecycle

ContentsVersion History..............................................................................................................................................................1

1 Introduction............................................................................................................................................ 3

2 Security Overview.................................................................................................................................... 3

2.1 Home Viruses...................................................................................................................................................32.2 Spyware Removal.............................................................................................................................................32.3 Learning and Understanding Computer Security.............................................................................................3

3 Remote Access System Requirements...................................................................................................... 4

3.1 Windows Requirements...................................................................................................................................43.2 Mac OSX Requirements....................................................................................................................................4

4 Using Remote Access – Internet Explorer.................................................................................................5

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1 IntroductionThis document contains comprehensive instructions on using the Public Trust SSL VPN Service which is located here: https://vpn.pthome.co.nz. The Public Trust SSL VPN Service provides remote user access to internal Public Trust Desktops via the Internet. This enables users to access their desktops when they are at home or away from the office.

This Public Trust SSL VPN service replaces the old Remote Access service which was originally available on http://www.pthome.co.nz.

2 Security Overview“Remote access to the Public Trust IT environment is a privilege and not a right.”

This statement is contained within the Public Trust Information Security Policy document. It is expected that all users who have been granted the privilege to work remotely have read and understood the Public Trust Information Security Policy and in particular, the section on Remote Access.

2.1 Home VirusesAs part of the Remote Access Policy your home computer must be regularly scanned for viruses (recent and existing). If you currently don't have anti-virus/security software installed on your home computer, or don’t perform regular scans for viruses, you MAY NOT use the Public Trust SSL VPN.

2.2 Spyware RemovalNot all anti-virus suites can detect and remove spyware and malware. The following software suggestion is a specialist spyware/malware application (Note: There is a free version of this product):

SpyBot Search and Destroy

2.3 Learning and Understanding Computer SecurityUnderstanding computer security means making sense of technical terms and jargon which at the best of times can be confusing. We have compiled a small list of pages from an external web site (howstuffworks.com) to help explain common security terms:

How Computer Viruses Work

How Spyware Works

How Firewalls Work

If you are interested in learning more about online security visit the section homepage below.

How Stuff Works Security Portal

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3 Remote Access System RequirementsListed below are the recommended prerequisites required for Remote Access on your home PC. These components can be used as a starting point for enabling Remote Access. It is recommended that all systems have the latest updates and patches applied.

• Internet Explorer 11 - Windows Vista / Windows 7 / Windows 8 / Windows 10(previous version are no longer supported or secure)

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4 Using Remote Access – Internet Explorer1.

a. On a Windows Vista, Windows 7 or Windows 8 desktop open the Internet Explorer web browser.

Then browse to https://vpn.pthome.co.nz

b. On a Windows 10 desktop, first open the Microsoft Edge web browser.

Browse to the following website https://vpn.pthome.co.nz

Then “switch” to Internet Explorer 11 (Edge is not supported).

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2. Select the Compatibility View Settings from the Tools drop down menu OR the icon.

3. Click Add to put ‘pthome.co.nz’ into the Compatibility View list then click on the Close button.

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4. Ensure PTSSLVPN is the selected GROUP, enter your Public Trust USERNAME and PASSWORD then click the Login button.

5. Upon successfully logging in, the Remote Access Homepage will be displayed. From here you can connect remotely (RDP) to your work PC, view the Intranet or access your email via Outlook Web Access (a cut down, web version of Outlook).

To connect remotely to your work PC you will need your PC name which should be displayed on a label on the front of your PC e.g. PC123456. Enter this into the field next to rdp:// and click Connect.

6. The first time you connect, you may receive the following prompts at the bottom of the screen.Allow and Install the Remote Desktop Services ActiveX Client and Cisco SSL VPN Portwarder.

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7. Click Connect when the Remote Desktop Connection window appears on the screen.

8. The login screen will appear if you have connected to your work PC successfully, click Other User.

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9. In the username field, you will need to add ‘planforlife\’ in front of your username e.g. ‘planforlife\cso’, enter your password, then hit Enter.

Note: Remember to use a backslash ‘\’

10. If you have logged in successfully you will see your desktop and Internet Explorer will open automatically. From here you can login to view the intranet and also change to a Full screen view.

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