public vs. private underwriting & administration of personal injury … · 2017. 11. 15. ·...
TRANSCRIPT
Public vs. Private Underwriting & Administration of personal Injury
Statutory Insurance Schemes
Dr Andrew Fronsko & Alan Woodroffe
After 100 years of debate; the anwser is....
Agenda
1. Evolution of the current state of underwriting models
2. Public vs. Competitive Private Underwriting • Arguments used in Public Policy Debate • Economic Theory • Research Evidence
3. Governance & Overall Economic Efficiency
Evolution
Workers’ Compensation
Motor Accidents
1920 1940 1960 1980 2000 2020
Qld
Vic 1974
TAS 1974
NT 1975
NSW
1987-89
SA
2016
WA
1987
SA 1978
1908
1900
Cth
1917
Vic 1985
SA 1986
NSW 1986
Privately Underwritten Public Monopoly WA
1949 MVI Trust
Motor Accidents 1970s: Crisis Events led to transition to Public Underwriting Victoria (1974) • Withdrawal of private insurers due to profitability concerns • Rapidly increasing claims costs impacting Premium Affordability • Lengthy delays in claims settlement Tasmania (1974) • Withdrawal of private insurers due to profitability concerns: … ‘cherry picking’ acceptable risks • High transactional costs • Inadequate payments and delays in payments for some victims Northern Territory (1978) - Unsustainable premium increases needed ensure viability South Australia (1975) - Withdrawal of private insurers due to profitability concerns - Unsustainable premium increases needed ensure viability
Transition saw introduction of No-Fault benefits
Workers’ Compensation 1980s: Crisis Events led to transition to Public Underwriting Victoria (1985) • Significant underwriting losses by private insurers • High administration costs & lack of focus in rehabilitation • Highest premiums in Australia South Australia (1986) • Increase in lost time claims > 8 weeks & settlement delays • Lack of focus on rehabilitation & coordination (55 insurers) NSW (1986) - Rapid increases in premiums (2.65% - 4.3% wages in ten years) - Increases compensation payments despite reducing injuries - Lack of focus on prevention and rehabilitation
Transition saw introduction of outsourced claims administration
Motor Accidents (1989-presesnt) Transitions from Public to Private Underwriting NSW (1989) • Removal of TransCover (introduced1987) • Unpopular benefit design
South Australia (2016) • Minimise residual risk to the government • Realise value
* Claims administration, ** Case Coordination insourced, Case Management outsourced
Competitive Monopoly
Private Private & Public
Private Public
Insourced Outsourced
Workers’ Compensation WA,TAS, ACT, NT, Seacare Motor Accidents NSW, QLD, ACT, SA (2016)
Specialized Insurers (NSW)
QLD, Comcare(a) WA, VIC, TAS NIIS (b)
NSW, VIC, SA NT
None currently in operation
until early 1990s, government owned insurers existed in every jurisdiction
except ACT
Claims Admin
(a) From September 2017, Commonwealth Agencies may elect to outsource Claims Administration to third parties (b) Jurisdictions with dedicated National Injury Insurance Schemes (NIIS) are all publicly underwritten.
Underwriting Structure
Current State
Common Themes in Transition • Schemes started with private underwriting often in competition with
government owned insurance offices
• Bulk Transition to public underwriting at time of crisis (mid 1970s -1980s)
• Outsourced claims administration a feature in Workers’ Compensation schemes that transitioned (unique to Australia) – current trend is fewer competing agents and centralized design of the customer experience
• Transitions tend to be durable - schemes focus on benefit design and administration change to contain costs before changing underwriting
• Little appetite for private underwriting NIIS (no-fault long-tail liabilities)
Synthesising Pros and Cons - Private Underwriting Advantages Disadvantages• Mitigates the risk of imprudent
government action/intervention
• Financial risk retained by private sector not Government
• Consumers have choice of provider
• Economies of scope
• Competitive tension ensures efficient pricing and focus on innovation.
• Profit/cost minimisation focus detracts from a focus on claimant outcomes
• Mitigating adverse selection and preferred-risk selection introduces frictional costs
• Lack of investment in collective activities (such as accident prevention) for broader public good
Advantages Disadvantages• Lower premiums: êcapital and more
aggressive investment objectives
• Lower administrative costs due to less frictional costs & economies of scale
• Greater flexibility in applying Community-rating
• Consistent service standards
• > Flexibility up-front investments to achieve LT outcomes
• Financial (and reputational) risk remains with the Government
• Risk of government or ministerial interference in premium setting and claims decisions
• Limits customer choice
Synthesising Pros and Cons - Public Underwriting
Economic Theory
Competitive Markets • Competitive tension leads
to better focus on efficiency & innovation
• Economies of scope?
… hence lower costs
State (Public) Monopoly • Lower transaction costs
(marketing & acquisition)
• Economy of scale
• Lower profit loadings? … hence lower costs
Assumes willingness and capacity of private insurers to participate
Research Evidence
• Paucity of research analysis … much research now aged and North American based
• Limitations of analysis … e.g. adjusting for differences in scheme design
• ‘Cause:Effect’ relationships unclear
• Most research focused on technical efficiency (cost/price)
• Ignores the impact of good management INCONCLUSIVE
Where to From Here?
• Ensure a robust governance framework to manage risks inherent within underwriting model
• Transparent monitoring of ‘overall economic efficiency’ to aid insight on accountability for performance outcomes
Governance: Managing Intrinsic Risks
Public Monopoly Competitive Private Underwriting• Lack of competitive tension dulling
incentives for efficiency & innovation
• Political influence; suboptimal
o Pricing
o Funding (Capital Management)
o Claims decisions
• Insurer insolvency
• Inconsistent service standards or frictional costs to preferentially target ‘good risks’
• Focus bias on [short term] profits compromising customer outcomes
• Excessive profits
• Collective inefficiencies
Components of ‘Overall Economic Efficiency’
Source: Productivity Commission (2013)
Governance: Monitoring Overall Economic Efficiency Efficiency Segment
Focus Vector Examination (Quantitative)
Technical (Productive)
Transaction Cost Low • Acquisition • Claims Handling • Claims Leakage
Frictional Cost Low • Profit Margins (excessive) • Legal and Investigation • Fraud & Unmeritorious claiming
Allocative Accident Prevention High • Incidence and Severity Service Delivery High • Satisfaction (survey) Rehabilitation Outcomes Improve • Return to work/usual activity Health Outcomes Improve • Return to health
Dynamic Wellbeing Outcomes Improve • Self-reported wellbeing Service Effectiveness & Coordination
Improve
Social Capital Build
Conclusion • Schemes privately underwritten when conceived (except Qld/Cth WC)
… often in competition with goverment owned insurers until mid 1990s • Bulk transition to public underwriting in 1970s-1980s
... crisis driven rather than ideologically driven
• Transition has tended to be durable – Focus of benefit & administrative change to address emerging issues – Outsourced Claims Administration: fewer agents and centralised design
• Arguments and Economic theory on which model is better is mixed … research evidence inconclusive
• Good [system] management a key determinate of quality outcomes
With a given underwriting model … manage intrinsic risks and monitor ‘overall economic efficiency’
Questions
Appendices
Current State (diagram)
Claims Administration Outsourced
Stand alone LifetimeCare & Support Schemes (Catastrophic Injury) – are all Publicly Underwritten
1
Privately Underwritten Public Monopoly
2
11
1
1
2
2
22
Common Scheme Objectives Workers’ Compensation & Motor Accidents Compensation