• Publishing courses for customers, associations and organizations

• Web 2.0 guidance for customers

• Editing, recording and multimedia programs

Publishing aid @ Meeting Point

Laptop services @ Meeting Point

• Laptop Doctor• Laptop Club• Local library media days

Laptop doctor reception

The laptop doctor service is about helping customers with various computer upgrades, updates and computer software installation problems

The laptop club - learning together

•Once a week - every week

•Every week a new subject to learn

•Topic chosen by club members

•Learning together- helping each other

•Laptop club has its own group in Facebook

•Laptop club has a mascot

•Laptop club has a logo

The moving laptop classroom

Media days in local libraries

Laptop classroom

The Laptop classroom can be packed in a small space, for example two sport bags

The Laptop classroom moveseasily by public transportation(or taxi) anywhere in the Helsinki area

•No need for a computer classroom

•Staff can hold informational happenings on various topics in any library

•Topics come from the needs andwishes of customers

Laptop classroom topics

What is Vista? How to use Skype?

What is Facebook?

How to use a digital camera?

How do I book a trip from the internet?

Local libraryMedia days

Fun Fun Fun!

Professionalknowledge

MusicEvery day digital media

Information Gas Station iGS

On air

On the road

On the web

• Answers, guidance and entertainment

• Treshold to participation as low as possible

• Customers participate in creating the content

• Promoting library materials and personnels expertise

iGS on the road: The Information barrel

• Fast and flexible touring

• Designed to function in various conditions

• The Barrel has visited shopping malls, festivals, fairs, schools etc.

• Co-operation with Finnish Broadcasting Company

• Question of the week - answer given in live radio programme

• Over 70 000 listeners• Entertaining • Co-operation, not

marketing• Teaching and

”librarish” elements are hidden

iGS on air – “Ask anything”

• Library goes where the people are

• Reaching the non-users• Library 2.0 extending

beyond web services and use of new applications

• Using all three iGS ”products” to market library services

• Enhancing information seeking skills of the whole staff

- Conclusion

From living room to working room

• Space and equipment for creating, displaying and publishing media

• Wlan-connections to various databases

• Moveable tables and plugs for laptops

Do it yourself

Numerous different peripheraldevices are available for

customersto borrow, which can aid the

use oftheir laptops:

• DVD, CD-RW, USB, ZIP drives• Memory card readers • USB and Bluetooth sticks • Headphones • Portable CD and DVD-players• Portable technology for

recording

Work how you want

Furnish as you need

Library functions with a library card

• Workstations• Studios• Instruments,

microphones, etc.• Listening to music• WLAN for laptops• Do it yourself –devices

Expanding the library card as a brand

• Web 2.0 –trainer• Media assistant• Studio engineer• Promoter• Sound editor, camera-

man, lighting technician

• Radio journalist• Roadie

New tasks of staff

Library 10 motto:

When other libraries start toplan, we have already made the mistakes!

Library 10 is

• the library service point in the city center• a place for creating, displaying and

publishing culture• a public city space