pulse february2017 pule e-newsletter...jeena is a local charity that seeks to support vulnerable...

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MEMBERS’ E-NEWSLETTER – February 2017Pulse

OPERATIONAL UPDATES SERVICE UPDATES ESTATES ON THE MOVE POLICIES & PROCEDURES IT UPDATES LEARNING & DEVELOPMENT NEED TO KNOW NEWS & EVENTSSHARINGOUR SUCCESS

INSIDEOur modern Pathology service 2

Hyper-Acute Stroke Unit – simply the best 2

Wayne cooks up a treat 3

Security is everyone’s business 3

It was jingle all the way on the children’s wards 4-5

Swing., Jazz, walks and more from the Trust’s charity 5

The human touch in our mortuary service 6

Going Dutch 6

Norman still magic after all these years 7

Members’ Day 7

New service offers hope to cancer patients 8

Hospital backs greater researchfor improved health outcomes 8

Hospital appeals for more organ donors 9

Letters to the Trust 9

Governor Elections 10

Register of Governors 10

PEOPLE CORPORATEGOVERNANCE

FEATURE INNOVATION PATIENTS USEFULWHAT’S NEW STAFF FUNDRAISING

The Pain ManagementUnit at the RBFT haslaunched a unique Appthat provides guidanceand information on themanagement of longterm pain, for bothhealthcare professionalsand patients, wheneverthey need it, whereverthey are.

Chronic pain is one of the mainsymptoms for patients sufferingwith neurological conditionssuch as fibromyalgia, multiplesclerosis and diabeticneuropathy.

Every year approximately 900,000hospital bed days are taken upnationally with the management ofpatients suffering with long term pain.It is known that early and timelyprescribing of analgesia contributes tobetter patient outcomes and couldinfluence early discharge for those whorequire a hospital stay.

The new Pain App was createdfollowing feedback from patients andjunior doctors, who said that althoughthere was a plethora of useful books

and websites offering information,they wanted accurate, locally relevant,high quality information readilyavailable when they needed it.

Dr Deepak Ravindran, Consultant inAnaesthesia, Pain and MusculoskeletalMedicine at RBFT, led the developmentand is delighted the App is nowavailable: “Our aim was to create aone point source of information thatwould be available on mobile devicessuch as smartphones or tablets. ThePain App provides quick and easyaccess to information about allpainkillers currently available at the

Royal Berks, along with suggestedregimes for many different drugs.

“It is hoped the new technology willsupport junior doctors and GPs, andprovide confidence in startingappropriate analgesic medication forpatients early. Users can be confidentthat the guidelines and information inthe application are an accuratereflection of the advice given by theRBFT Pain Management Unit.”

Reading West MP, Mr Alok Sharma, was very interested to hear about thelatest development: “Living with

chronic pain can be incrediblydebilitating, so good painmanagement is crucial. The PainManagement Unit at RBFT iswell known for its excellent careand forward thinking approach.

“Ultimately, of course, the bestsource of advice for painmanagement, or indeed otherailments, is a qualifiedhealthcare professional. The Appis an excellent additionalresource, not only for healthcareprofessionals, but also forpatients as an educational tool

for self-management.”

Dr Ravindran added that special thanksshould go to The Reading and DistrictFibromyalgia Support Group and theWest Berkshire Neurological Alliance(WBNA), for their support anddonation of £1500 towards the project.

Healthcare professionals and patients can access the MicroGuideApp through the App store for iOSdevices or Play store for androiddevices, and then follow instructionsto choose the correct guide for theRoyal Berkshire Hospital.

INSIDEMessage from the CEO/Update from the Chairman 2

RBFT staff health and fitnesschallenge/Seeing things from adifferent perspective/NewNursing Associate roles 3

Fundraising update 4

Freedom to Speak Up Guardian/Patient Leaders needed 5

Excellence as standard 6-7

Partnership working helps tosupport older patients/New ED extension 8

More than Jam and Jerusalem for the WI/Hospital appealsfor more organ donors 9

Consider all health care options to help relieve the pressure on A&E 10

First Young Adult Diabetesevent/Hydrotherapy update/Staff nominated for awards 11

Congratulations Dr Waldemann/Gold rating for Work Experience QualityStandards/Council ofGovernors/Welcome newGovernors/Members event 12

Membership engagement/Governors Election/Registerof Governors 13

Round of app-lause for new technologythat helps manage long term pain

http://www.royalberkshire.nhs.uk/

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OPERATIONAL UPDATES SERVICE UPDATES ESTATES ON THE MOVE POLICIES & PROCEDURES IT UPDATES LEARNING & DEVELOPMENT NEED TO KNOW NEWS & EVENTSPEOPLE CORPORATEGOVERNANCE

FEATURE INNOVATION PATIENTS USEFULWHAT’S NEW STAFF FUNDRAISING SHARINGOUR SUCCESS

I am delighted to havestarted at the Trust, andover the past few weekshave been out and aboutacross the organisationmeeting many, manypeople. It is clear to mealready the passion andpride that is felt by stafffor the services theyprovide to our patients. I have been reallyimpressed with thecommitment shown byeveryone I have met.

I have also met some wonderfulpeople from the community. Inearly January, I spent time at theSikh Gurdwara in Earley, at thelaunch of their new communityinitiative called ‘Chai and Chat’. I was invited to talk about thehospital and afterwards I had aqueue of people wanting to tell meabout the positive experiences theyhave had regarding the care they, ortheir relatives, have received fromour staff. I was also there to receivetwo Jeena Suitcases and BabyBags,full of useful items for vulnerable orhomeless women within ourmaternity service who may benefitfrom such support. Jeena is a local

charity that seeks to supportvulnerable individuals in a range ofdifferent ways. Jeena’s founder,Rani, told us that we were the firsthospital to receive these.

This community spirit andengagement is one we need toharness and build on. I am findingthat there is so much goodwill outthere for ‘the Royal Berks’ and weneed to nurture and protect this.We have also experienced anotheraspect of the community’s view ofour services in relation to theHydrotherapy service. We havereceived concerns from a range ofcommunity and patient groupsregarding our proposed closure ofthe service, as well asrepresentation from our localMembers of Parliament, on thisissue. This is, in part, what led tothe Board’s decision to postponethe closure of the Hydrotherapypool whilst we also look at thelonger term clinical requirementsfor the hospital site in Reading.Over the coming weeks we will beworking hard to ensure that wehave engaged with our patients andthe support groups that have asked

us to review the decision. I alsowant to hear the views of ourMembers regarding the Hydrotherapyservice, so please do let me knowwhat you think via email [email protected]

These examples of communityinput has really underlined to mejust how much the Royal Berkshireis part of the local community, andthat we have a responsibility toengage with the public about howwe currently deliver our services,and our plans for the future.

I understand just how challenging itis at the current time for the NHS,and for the Trust and am lookingforward to working hard with all ourstaff to deliver what is expected ofus for our patients, and to widen ourengagement with our community.

Hello everyone, it iswith great pleasurethat I write someopening comments tothis edition of Pulse.

You will remember the plansthe Board and I put in placeto secure an excellent newCEO for the Trust. Well, atthe beginning of January, Iwas delighted to welcomeSteve McManus to the RoyalBerkshire. His appointmentsignals the next phase of theevolution of our Trust and the scaling upof the wider improvements in ouroperational performance and strategicplans to ensure we meet the considerablechallenges the NHS faces.

Steve and I have already started todevelop our focus on solving some of ourissues within the context of a widerhealth system in West Berkshire and theNHS nationally. A fundamental part ofthis is working more closely with ourpartners to completely change the waywe deliver health and social care services;to ensure the health needs of people inour community can be met within theresources available.

So that everyone is more knowledgeable

of the facts and real actions and rationale fordecisions we make, I amintroducing a much clearermethod of engagement and inclusion for ourGovernors and throughthem, to you, our widermembership. This will include looking at how we communicate andhow Pulse feeds into thatplan. I will be briefing allGovernors either directly, or

by way of a fortnightly Chairman’supdate to ensure they are betterinformed on what is happening toimprove your Trust.

Finally, I must acknowledge the pressureon the Trust, it has been intense. We arefacing the same challenges as the rest ofthe NHS nationally. Thankfully the RoyalBerkshire is performing better thanmost….nevertheless, we still have muchto do. I feel sure that with the wonderful,professional and dedicated teams wehave here we can get through this.

Thank you for your support as alwaysand, I hope a new re-energised Pulse willenable even greater sharing of successgoing forward.

Message from CEO, Steve McManus

Update from the Chairman,Graham Sims


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In January, the OccupationalHealth team hosted a weekof events and incentives topromote health andwellbeing for staff.

The week kicked off with anemphasis on health and fitness,with a number of local council-ledand private gyms includingNorthcroft Leisure Centre, DavidLloyd, Simply Gym, Buzz Gym andAnytime Fitness, offering a rangeof membership deals to help andencourage staff to improve theirfitness.

Other themes during the weekincluded weight loss withrepresentatives from SlimmingWorld and Eat4Health – a localhealthy eating initiative, smokingcessation, and alternativetherapies including Tai Chi andShiatsu. The week culminated inencouraging staff to look aftertheir mental wellbeing withvarious incentives such as amindlfulness course, yoga

classes, and resilience training.

Staff were also able to challengetheir colleagues to a game of table tennis at lunch time, to helprelax and take a break from theirduties. The Occupational Healthteam was also on hand to takeblood pressure for any staffwishing to make a personalcommitment to improve theiroverall health and fitness.

Mary Sherry, Chief OperatingOfficer and Deputy ChiefExecutive, said: “We had a greatresponse from staff, the week was a real success – it’s super tosee so many staff taking aninterest in the opportunitieshighlighted to improve theirhealth and fitness. We know we all need do more in this area, andthis initiative has created quite abuzz on the subject, with staffprompting each other to take partin various activities.”

RBFT staff challengecolleagues to get fitand healthy

NewNursingAssociaterolesCaroline Ainslie, Director ofNursing, was delighted toannounce that the Trust hasbeen chosen, along withother trusts across theThames Valley, to beincluded in the secondwave of pilot areas to trainNursing Associates.

Nationally 2,000 NursingAssociates will commence theirtraining this year, and the Trust isvery excited that through ourinvolvement in the pilotprogramme, we will be able to helpinfluence and shape this new role.

The Nursing Associate role will sitalongside existing nursing caresupport workers, offering higherlevel support to registered nurses.Its introduction is pivotal toproviding the workforce we needto continue to provide high qualitycare for our patients in the future.The Trust will be offering fivetraining places as part of this pilot.

Patients brought friends and family to aspecial event hosted by the Trust’s eyeteam, so they could find out more aboutwhat it is like to live with low vision.

“Losing your vision is much easier whenthose around you are aware and have theconfidence to tackle issues with you,”explained Sarah Short, Senior Eye ClinicLiaison Officer.

“In clinic, patients often say that theirfamilies and friends don't understand whatthey are going through with their lowvision; saying things like ‘over there’ andpointing. Many patients say they wish theycould show loved ones what it is like to livepractically and emotionally with theircondition. Our event last week gave themthe opportunity to do just that.”

24 people attended the successful and fun evening, where they discussed common eye conditions and barriers toindependence, along with the emotionalconsequences of sight loss. Attendeesthen split into groups to practice sightedguiding techniques, with guests with fullvision invited to carry out practicalactivities whilst wearing special glassesthat simulate low vision.

The Ophthalmology team at the RoyalBerks knows it is important to treat notonly the clinical aspect of a person’s eye

condition, but also understand the hugeemotional and social challenges thatpatients face when diagnosed with a sightthreatening condition.

"We need to reassure our patients that weare there to guide them and help them tocontinue to thrive. Support events like this are so important and we are veryexcited to be arranging another event atthe Prince Charles Eye Unit in Windsor inthe summer,” said Sonya Nikchevska, EyeClinic Liaison Officer.

“Feedback we have collected has been verypositive: “so helpful and informative, welearned a great deal”, and “this eveninghelped us understand issues that are reallya problem, for example, support groups,where to look for information and advice,and how to deal with stairs, chairs and gaps– thank you”, she added.”

Summing up the evening Arinder Channa,Senior Orthoptist concluded: "It wasliterally eye opening to see the strugglesand challenges that patients face at home, as clinicians we are not oftenprivileged to this.

“We were delighted that the evening was so well received, and would like to say a huge thank you to the ReadingMobilty Team at Guidedogs for helping usrun the event.”

Seeing things from adifferent perspective


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A big thank you to all oursupporters, donors andvolunteers, who haveworked tirelessly to helpraise funds for our Trust. Itis impossible to name

everyone, so on behalf ofthe Royal Berks Charity, avery big thank you foreverything you do insupport of our work.

If you would like to find out

more about how you can getinvolved with helping toraise funds for the RoyalBerks Charity, please visitour website or contact theteam on 0118 322 6969.

The RBC Soapbox ChallengeThe RoyalBerkshire Charityis delighted tointroduce a newand excitingevent to its 2017fundraisingcalendar – TheRBC SoapboxChallenge.

The non-motorisedracing event, whichwill be held atEnglefield Park onSaturday 19 August,will challengeentrants to design andbuild imaginativesoapbox dreammachines and then,individually, speeddown the hill in atimed run. Each machine will behand-made and fuelled by nothingbut courage, adrenaline, and the forceof gravity.

So gather your colleagues and friendstogether, challenge your skills andbravery, and join in the thrills, spillsand laughter at this fun event. More

information can be found on theCharity pages of the Trust website orcontact the Charity office on ext8860.

Thank you

There are a number ofcompanies who arrangechallenges which individuals,groups of friends, or teams cansign up for and raise money

So if you fancy taking part in anadrenalin fuelled activity and raisemoney for the Royal Berks Charity at thesame time, here are a few ideas that youmight like to consider…

Abseiling down Avon Gorge, TrekFest in

the Brecon Beacons, Wing Walking, Isle ofWight Challenge, Sky Diving, Trekkingacross the Lava Fields in Iceland, GlacierTrek – Iceland, Horse riding in Mongolia,English 3000s Trek (Lake District), Londonto Paris Bike Ride and Tough Mudders.

For further information about any ofthese events please [email protected] orcontact the team on 0118 322 6969.

Open challenges

Golf DayThe 2017 Charity Golf Day will take place on 15 September. For further information, please visit: http://www.royalberks.being built.uk/event/golf-day/

Last year’s event raised a staggering

£12,000 for the Breast Screening Clinic,to enable the purchase of a Faxitronmachine – a specialised piece ofequipment that cost £47,00. Manythanks to everyone who has supportedthis appeal, together we made it!


http://www.royalberkshire.nhs.uk/get-involved/royal-berks-charity.htm

http://www.royalberkshire.nhs.uk/get-involved/royal-berks-charity.htm

http://www.royalberks.beingbuilt.uk/event/golf-day/

mailto:[email protected]

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Joan Potterton is theTrust’s new Freedom toSpeak Up Guardian. Joanhas taken onthis role, inaddition to herjob as AssistantDirector ofNursing andHead of ClinicalEducation andPractice Development. Sheis very excited abouttaking the Freedom toSpeak Up agenda forwardin the Trust.

About the roleThe appointment of Freedom toSpeak Up (FTSU) Guardians in NHStrusts was recommended by SirRobert Francis, following his reviewand subsequent report into thefailings in Mid-Staffordshire. In July2015, the then Secretary of Stateconfirmed the steps needed to betaken to develop a culture of safety,and supported Sir Robert'srecommendations.

What is an FTSU Guardian?FTSU Guardians have a key role inhelping to raise the profile ofraising concerns in their

organisation and provideindependent, confidential adviceand support to staff in relation toconcerns they have about patientsafety and/or the way their concernhas been handled.

Guardians don’t get involved inundertaking investigations, buthelp to facilitate the process ofraising concerns where needed,ensuring organisational policies arefollowed correctly.

An exciting volunteeringopportunity has arisen which willreally make a difference topatient care. The PatientLeadership Programme willgive you the opportunity toeffectively influence ourhealth care agenda.Interested? Apply now tobecome a Patient Leader.

The Patient Leadership Programmeaims to provide a safe, friendly andrelaxed environment which encouragesopen discussion and mutual regard foreach other’s views and opinions. It is ourintention that you enjoy taking part in theprogramme and also feel challengedand stimulated by what takes place.A series of five training workshopsand a staff shadowing exercise willprepare and support you beforeyou become a Patient Leader; thisincludes an overview of the conceptof Patient Leadership. By the end ofthe training workshops you will havedeveloped skills in:

• effectively influencing the qualityagenda

• working collaboratively with others• having the confidence to suggest

improvements to enhance patient careand patient experience.

You will have the opportunity to beinvolved in:

• consultant and nurse Interviews

Freedom to SpeakUp Guardian

Patient Leaders needed

I became a Patient Leader to try to help improve the quality of care for patients. In theprocess I have met kind, caring andcompassionate people. I have alsobecome aware of the pressures on theNHS. I still believe that by listening toeach other we will make a difference.

From a Patient Leader's perspective, the

RBH scheme offers volunteers an

interesting and different route to

involvement in a complex organisation.

As it develops perhaps matching the

Patient Leaders' skills, knowledge,

experience and availability to projects and

events could maximise their patient

focussed contribution.

I have been very impressed by the professional way the hospital

has approached all aspects of the patientleadership programme – recruitment, training and administration.

Patient Leaders can get

involved at all levels for as long

or short a time period as you have to

offer. The learning that patient leadership

offers is an ongoing and exciting activity

with curiosity and dogged determination

being the only real qualifications

needed. I would recommend it

without reservation.

What some of our current Patient Leaders say…

• ward inspections

• patient surveys

• patient led assessments of thecare and environment (PLACE)

• clinical governance meetings andstaff training.

You will also have the chance tosuggest new projects and be a real

part of decision making and ourstrategic direction.

More information is available from:[email protected]– Patient Experience Facilitator 0118 322 7446;[email protected]– Patient Experience Facilitator 0118322 6893.




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The Trust’s annual StaffExcellence Awards are a wayof recognising individualsand teams who go above and beyond the highstandards displayed everyday at the RBFT.

The second annual Staff ExcellenceAwards event, held in November 2016,gave staff an opportunity toacknowledge and celebrate theachievements and commitment ofcolleagues across the organisation forthe important work they do.

Nominations were received from staffand members of the public, and ourjudging panels certainly had their workcut out in choosing last year’s awardwinners from the many entries.

On opening the ceremony, GrahamSims, Chairman, said: “Although thingsare currently very tough in the NHS, theBoard understands and recognises thatpeople are working harder andincreasingly having to do more with less.

“However, the spirit of the Trust, theendeavour, the commitment, themotivation of the staff who work herecontinues. It’s absolutely essential thatwe take time out of the day to dayschedules to celebrate, recognise andreward your successes andachievements.”

The eleven award categories and thewinners were:

The Clinical AchievementAward: recognises the outstandingcontribution towards theimplementation of a new service, orinstigation and delivery of a serviceredesign in a clinical area, resulting inefficiency improvement, patient careor patient satisfaction.

Winner: Alifiya Sachak, Speech andLanguage Therapist, for her innovativeapproach to teaching domestic staffwith English as a second language,how to administer drinks and foodsafely to stroke patients. Alifiyadesigned a handbook written inEnglish, Punjabi and Polish and usedpictures to teach each member of thedomestic teams.

The Non-ClinicalAchievement Award:recognises outstanding contribution

towards the implementation of a new service or instigation, or thedelivery of a service redesign in a non-clinical area.

Winner: Medical Records Supportteam for embracing the changes totheir system and tackling significantissues in the medical records library,which had become overcrowded withboxes of records to be sorted, filed andchecked out.

The Executive Director ofNursing Award: recognises thenurse, midwife or allied healthprofessional who has demonstratedoutstanding inspirational leadership toa team or clinical project. It recognisesthose who promote on-going serviceimprovement, delivering an effectiveand efficient service through a highlyengaged and productive workforce.

Winner: Trisha Burnett, EmergencyDepartment Staff Nurse, who goesabove and beyond in her role everyday. During her 23 years in thedepartment she has trained countlessnumbers of staff in the art of ED skillsand how to provide a truly holisticapproach to nursing.

The Award for Achievementin Learning and Development:recognises an individual or team whohave made significant and lastingcontributions to developing others inthe organisation through training,mentoring, education or development.

Winner: The Orthopaedic SeniorNurse team who developed a new andunique rotational Orthopaedic graduatescheme which will increase theknowledge and skills of our orthopaedicnurses, but also retain and potentiallyattract new nurses to the department.

The Working in PartnershipAward: recognises the work staffundertake in partnership with colleagueswithin the NHS or other local, regional,national organisations and serviceproviders to the hospital, to improvehealthcare outcomes, patient experienceand organisational performance.

Winner: Jill Gillespie-Shahabi,recognised for demonstratingexceptional leadership, partnershipworking and enthusiasm not only acrossthe organisation, but alsos the work shecarries out with partners in localauthorities and with local NHS partners.

Excellence as standard


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The Volunteer of the YearAward: recognises volunteers who have made an outstandingcontribution to patients’ experience.This includes areas such as fundraising, patient care,administration support or customercare amongst others.

Winner: Kirsty Hill, who is apassionate and active member of theParents Panel, a group ofparents/carers and staff workingtogether in partnership with the aim of facilitating the recognition of RBFT as a Centre of Excellence. Kirsty went above and beyond in her work for paediatrics during 2016.As part of the Picker Action Plan, Kirsty took time to independently talk to children and their parents onthe care they received. Her work led to immediate changes to increasethe quality of care and experience,such as changes to signage in the

parent’s kitchen, clocks in all the baysand the promotion of a bay forteenage children.

The RBFT Charities Award:recognises staff who have made anoutstanding contribution to the work and achievements of the charity or acted as an advocateand contributed ideas andimprovements to the way in which the charity operates.

Winner: The ‘Pass the Pinard’ teamwho cycled from Truro to Newcastle,to raise funds for training equipmentfor the Maternity practicedevelopment service.

The Unsung Hero Award:recognises staff members whoconsistently make the extra effort andgo above and beyond their normal dutieswith their colleagues, patients or visitors.

Winner: Natasha McCann whoworks on Truetta and Heygrove wards,was described as being an asset to thisTrust. She received severalcommendations for this award,including wonderful feedback from thePalliative Care team who describedhow calming and helpful she was incaring for patients at the end of theirlives, and making the families feel asthough they were her only priority.

The Chairman’s Award:recognises an outstanding contributionin raising the external profile of theTrust over the last year.

Winner: Dr Apurba Chatterjee whowith his team set up and developed theHip Fragility Unit leading to improvedoutcomes. In addition to this Apurbaworked with patients on a trial of a lasercane which has featured in the news.

The Chief Executive’s Award:recognises the outstanding contributiontowards the Trust’s vision to provide safe,caring, efficient and locally engagedservices.

Winner: The RheumatologySpecialist Nurse Team led by ClinicalNurse Specialist (CNS) Sara Burton,the six nurses provide innovativesolutions to the management andburden of chronic long-termconditions. The members of the CNSteam are Linda, Donna, Bonita, Kim,Zeljka, Helen and Esther. Withincreased demand of managing achronic long-term illness such asarthritis, the nurses have provided asolution through the integratedDAWN monitoring service.

Making A Difference Award:

Before the ceremony drew to a close,Jean O’Callaghan wanted to recognise the work of Kevin Staniforth,popularly known as Stan the Man!, an individual who has made asignificant difference in the Trust. Jeandescribed Stan as being “a real walkingmorale boost”. A regular fixture around our hospital and our other sites and often seen wearing a bigyellow onesie! In addition Stan hasraised thousands of pounds for localcharities including RBH Charity andChildren in Need and as a result wasawarded the British Empire Medal forhis charitable services.

Stan said: “I’m so thrilled. I loveworking at the Royal Berks and myrole within the Trust provides me withthe opportunity to do charity work andthe amazing people I meet as a result.Thank you once again.”

Excellence as standard – continuedSTOP PRESS: The third annual StaffExcellence Awards have been launched.


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In November, the Trustinvested in a newextension for the ED, tohelp meet the risingdemand over the winterand improve patient care.The new extension formedpart of the plans tosupport the new ways ofworking, ahead of thewinter and help easepressure on the existingemergency department.

The extension, funded by theTrust, provides eight additionalcubicles where patients broughtinto the ED by ambulance, will beseen and assessed before being

transferred to the mostappropriate area for thecontinuation of their care.

Installation started in mid-October with the ground worksfor the installation finishing toplan. The last stages of installingmedical and IT equipment wascompleted and tested in the weekprior to the unit being opened.Patients arriving by other meanswill continue to use the mainemergency department entrance.

You can view our video onYouTube https://www.youtube.com/watch?v=Q304fN4oA8I

The Trust works with manypartners to ensure the bestpossible outcomes forpatients. Staff from theTherapies Department aredelighted with theircollaboration with ReadingVoluntary Action (RVA) SocialPrescribing service.

The Social Prescribing service helpspatients link with community activitiesto improve health and wellbeing, andtheir regular visits to the hospital areproving to be a great success.

Sarah Martin from the Social Prescribingteam said: “People are often unaware ofthe support and activities available tothem in the community, or where theycan go to find out. Visiting patientsbefore they are discharged gives us anopportunity to encourage people to lookat things they would like to change usinga simple tool called the Wellbeing Star.This can help them identify areas in theirlife where local activities and supportcould help them feel better and moreconfident.”

Sarah Morland from RVA added "Wework closely with a range of voluntaryorganisations, including Age UKBerkshire's Living Well project, to ensure

that we can link patients to the mostappropriate support."

The Occupational Therapists andPhysiotherapists have been instrumentalin building the new relationships and aresupporting attendance at the Falls clinicand Hurley ward.

Moyra Pugh, Lead OT said: “Working inclose partnership with other local

organisations helps to create a morejoined up system of care and support forour patients. Social Prescribing verymuch supports a patient’s return to theirown homes, giving them a contact in thecommunity to talk through ideas orconcerns.

“We are delighted to have them onboard and look forward to a long andrewarding partnership.”

Partnership working helps tosupport older patients

New ED Extension


https://www.youtube.com/watch?v=Q304fN4oA8I

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Hospital appeals for more organ donorsRory Collier is one of thespecialist nurses responsible formatching those waiting for atransplant with potential donorsadmitted to the EmergencyDepartment and Intensive CareUnit at the Royal BerkshireHospital and other hospitals inthe Thames Valley area.

“One donor can save or transform up tonine lives and many more can be helpedthrough the donation of tissues. If youwant to help people after you havepassed away there is no greater gesturethan becoming an organ donor,” saidRory.

“People often think you have to be aperfect physical specimen which isn’ttrue. You can donate up to the age of 85and just because you have some longterm medical problems or drink inmoderation it doesn’t exclude you frombeing able to donate.”

Donor figures have increasedconsiderably since a national taskforcewas introduced eight years ago but sadlythree people still die every day waitingfor a transplant and demand alwaysoutstrips supply.

Rory’s job includes choosing theappropriate time to raise the possibility

of donation with loved ones if thepatient is unlikely to recover. He said: “Itcalls for tact and diplomacy becauserelatives are overwhelmed with whathas happened and the last thing I want isto be seen as an opportunist.

“We encourage everyone to join theNHS Organ Donor Register and to telltheir loved ones, so that they are awareof their wishes. Often families are notaware which can make it difficult forthem”.

Gaining consent from the family is justthe start. Once consent is granted, a fullphysical assessment of the donor needsto take place, followed by organmatching via the national database,organising a specialist surgical team toperform the organ retrieval and makingarrangements to transport the organs tothe recipients anywhere in the country.

The time frame from retrieval totransplant can be as little as four hoursfor a heart and lungs with surgical teamson standby at both ends. A livertransplant can take place up to eighthours later while kidneys have a littlelonger with up to a 20 hour window.

For more information, visitwww.organdonation.nhs.uk

More than‘Jam andJerusalem’for the WISharon Herring, Director ofNursing for NetworkedCare, and Maria Walker,Patient ExperienceFacilitator, warmlywelcomed members of theBerkshire Women’sInstitute to an afternoonof learning and discussionon the care of patients inhospital with dementia.

Sharon explained: “The Women’sInstitute nationally selected‘Appropriate Care in Hospital forPeople with Dementia’ as their2016/17 resolution. With this inmind we felt this would be a perfect opportunity for us toshowcase our dementia friendlywards and invite the group to learn more about our dementiastrategy and encouragecollaborative working.

“It was a great privilege to meet

Marlene Voke, County Chairman ofthe Berkshire Federation of the WIsand other members of the group,and to have the opportunity todiscuss the work we do to supportour patients with dementia andtheir carers.

“We are currently trialling the use of purple bands to help staffidentity patients with dementiawho may need additional help orsupervision. Worn by the patients,the bands are easily visible enablingstaff to provide the mostappropriate care.

“We like to encourage our patients to get up and dressed toavoid loss of functionality, and arecurrently launching a project called‘dressed for dignity’. However, inthe past we found that manypatients’ slippers and socks

provided a hazard as they wereslippery on the ward flooring. Toaddress the problem dementiafriendly flooring has now been laidthroughout all of the elderly carewards, and along with special non-slip slipper socks, this has helped toreduce the number of falls.”

Following the session, the groupenjoyed a tour of the elderly wards,including the cinema room andreminiscence rooms, speciallydesigned for patients with dementia.

Berkshire WI member, Sue Godwinsaid: “Visiting the hospital todayhas given me a much betterunderstanding of how patients withdementia are cared for and whathappens in a hospital – things Iwould never have known. It hasbeen a very informative andworthwhile visit.”


https://www.organdonation.nhs.uk/

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With the winter bringingmore ill-health amongst allage groups, demand on thehealth system is increased,with attendance at theaccident and emergencydepartment at the RoyalBerkshire Hospitalparticularly affected.

In hospitals’ EmergencyDepartments (A&E), priority is given to patients with very seriousand life-threatening conditions suchas loss of consciousness, suspectedheart attack or stroke, severebreathing difficulties or severebleeding that cannot be stopped. ifyou fall into these categories, please come to A&E immediately sowe can care for you.

If you, or someone you care for, isfeeling unwell, there are a number of

ways to get the right care.

Self-care is often the best choice totreat very minor illnesses andinjuries. A range of common winterillness and injuries can be treated athome simply by combining a well-stocked medicine cabinet withplenty of rest.

You don’t need an appointment tosee a pharmacist and somepharmacies now have privateconsultation areas, so they are agood first port of call. Yourpharmacist will say if you needfurther medical attention.

Your doctor’s surgery can advise onmost health conditions. Out ofhours, the NHS 111 service is anexcellent first point of call formedical advice.

For minor injuries or illness you can also attend a Walk In Centre or Minor Injuries Unit: these services are run by a team of highlyqualified clinical practitioners with a lot of expertise in the treatment of minor injuries including deep cuts, sprains and strains, brokenbones (fractures), bites and stings(including problems): minor eyeinfections, scratches or somethinglodged in your eye.

If you are not sure please call NHS111 for advice or to be directed tothe best local service to treat yourinjury or illness.

We are lucky in West Berkshire, asmany services are available:

Reading Walk In Centre, Broad Street Mall, 1st Floor, 103-105

Broad Street Mall, Reading RG1 7QA:open from 8am to 8pm, seven days a week including weekends and bank holidays (managed by VirginCare)

Bracknell Healthspace Urgent Care Centre, EasternGate, Brants Bridge , Bracknell,Berkshire, RG12 9TR (managed by Berkshire Healthcare NHSFoundation Trust) open from 8am to 8pm, seven days a week including weekends and bankholidays

West Berkshire CommunityHospital Minor Injuries Unit,London Road, Benham Hill,Thatcham, Berkshire RG18 3AS:open from 8am to 10pm

St Marks Hospital UrgentCare Centre, St Marks Road,

Maidenhead SL6 6DU (managed by London North West HealthcareNHS Trust) open 8.30am to 5pm (9-1 weekend)

Townlands MemorialHospital Minor Injuries Unit(managed by Oxford Health NHSFoundation Trust), York Road,Henley-on-Thames, Oxfordshire,RG9 2EB open from 9am to 8pm

Wallingford CommunityHospital Walk In Centre,Reading Road Wallingford 0X10 9DU(managed by Oxford UniversityHospitals NHS Foundation Trust)Open Monday to Friday 0830 – 6.30pm. Closed at weekends

Upton Hospital Walk InCentre, Slough – open 8am – 8pm365 days per year.

Consider allhealthcare optionsand help relieve thepressure on A&E


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Dr James Sheehan, a traineeanaesthetist at the Trust, hasbeen recognised by the RCoA forhis outstanding contribution toclinical research, particularly inrelation to the National Institutefor Health Research ClinicalResearch Network Portfolioresearch studies.

Applicants to the awards were required tooutline their contribution to the leadershipof several NIHR CRN Portfolio studies.

James will be presented with his award at the RCoA Anniversary Meeting in March 2017.”

Carol Thatcher a practice developmentnurse at the Trust, has beenshortlisted and is a finalist in thisyear’s NHS Thames Valley and WessexLeadership Recognition Awards.

The Awards celebrate NHS leaders at all levels and professions who have ultimatelyimproved people’s health and the public’sexperience of the NHS, and who we are trulyproud to work alongside.

Carol will learn whether she has won theAward at the TVWLA Leadership Summit and Awards Ceremony on Thursday 2 Marchwhere the winner of each award category will be announced.

Local hospital nurse nominated for leadershipaward

Traineeanaesthetist winsRoyal College ofAnaesthetics(RCoA) award

Dr Caroline Higgins, ConsultantDermatologist has been shortlisted inthe Royal College of PhysiciansExcellence in Patient Care Awards forher outstanding contribution to the

medical profession. Caroline will learnwhether she has won the awardduring the conference dinner on thefirst day of Medicine 2017: RCP annualconference, on Thursday16 March.

First Young Adult Diabetes event for TrustThe Young Adult

Diabetes team heldtheir first event foryoung people withType 1 Diabaetes inDecember and wasdelighted with thefeedback ofattendees.

The event included varioustopic stations ranging fromdriving, benefits, living awayfrom home, sexual health,drugs and alcohol, alongwith a question and answersession with a facility tosubmit questionsanonymously.

Sponsored by a number oflocal companies the evening

Following the announcement thatthe hydrotherapy pool at the RBHwould be closing on 31 March2017, and subsequent meetingsheld with those who have raisedtheir concerns, the Trust Boardhas agreed to defer the closure ofthe pool until 30 June 2017.

During this period the pool will continue tobe fully operational; the Trust will clarify itsClinical and Estates strategies in relation to

the hydrotherapy service and work withlocal partners, and the stakeholderengagement group, to address questionsraised by MPs and local patientrepresentative groups.

Chief Executive, Steve McManus, alsocommitted to set up a series of engagementevents with interested parties to enablefurther discussion regarding the future of ahydrotherapy service in Reading.

Hydrotherapy update

also offered top tips, goodiebags, food andrefreshments, and a raffle.Some of the great prizesincluded a Libre handset andsensor, Skull Candyheadphones, and iTunes

vouchers.

Young People DiabeticNurse Specialist, BoikieOsupeng said: “Type 1Diabetes is a lifelongcondition and, if untreated,it can cause very serioushealth problems. The Trusthas a range of outpatientservices for children andyoung people with diabetesand we actively want to seeour patients manage theircondition well and lead fulllives, despite the medicationand on-going managementof their diabetes.”

Royal College of Physicians Excellence in Patient Care Award

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FEATURE INNOVATION PATIENTS USEFULWHAT’S NEW STAFF FUNDRAISING

The Council of Governors at itsmeeting on 5 Decemberundertook one of their statutoryduties and re-appointed AlisonHill as Non-Executive Director fora further one year term of office.Alison has wide experience inthe health service, and has beena Non-Executive at the Trustsince 2013.

The Council of Governors also recentlyreviewed the composition of partnergovernors and agreed that the compositionshould be amended to include arepresentative from either the University ofReading or the University of West London.

This does mean that the YouthRepresentative role has been removed.However, we anticipate that theintroduction of a partner governor from alocal university will help strengthen linkswith younger members and help us indeveloping a more representativemembership.

If you are interested in becoming a governoror would like any further information pleasevisit our website:http://www.royalberkshire.nhs.uk/council-of-governors.htm or [email protected]

Council of Governors

Welcome to ournew GovernorsWe are pleased to welcome:

Ruth Evans: Partner Governor,University of Reading

Shirley Anstis: Partner Governor,Alliance for Cohesion and RacialEquality

John Bagshaw: Public Governor, WestBerkshire & Borders

If you would like to contact thegovernor for your area, please email Emma Sampson, our DeputyTrust Secretary [email protected]

Members’ Event – StrokeServices – Dr Andre Van WykOver 25 members attended ourmembership event on 16 November 2016at Townlands Memorial Hospital, Henleyon Thames. The event was hosted by TonyLloyd, Public Governor, Wokingham andwas attended by Public Governors JonAndrews, David Cooper and Angelina Lewis.

Dr Andre Van Wyk, Elderly Care Consultantand Medical Lead, gave a presentation onstroke services at the Trust. Thepresentation provided an overview of thetypes of stroke, symptoms, impact and themanagement of stroke at the Trust.

Members said that the event highlighted‘the great improvement in stroke care’ and‘why the Trust is a centre of excellence’.

The Learning and Development teamwas thrilled to receive Gold rating intheir recent Work Experience QualityStandard accreditation. The Standardis a national accreditation whichprovides external quality assurance toensure organisations are providinghigh quality work experience andemployability programmes.

The Standard covers a variety of areassuch as work shadowing, workexperience, apprenticeships,volunteering and Project SEARCH.Each of these is assessed through avariety of categories including:• Organisation• Planning the placement• Starting the placement• The placement• Conducting reviews

• End of placement

Recent work experience placement,Luke Barlow, said: “I hoped to gain anawareness of what working in theNHS was really like. I wanted arealistic outlook on the pressures andresponsibilities that I would have tohandle every day if I were luckyenough to become a doctor.

“During my two days I observed avariety of clinics, scans and treatmenttechniques. I think the over-ridingimpression from my time was thefriendliness and support the staff havetowards one another and to thepatients.”

Claire Dhaffir, Widening ParticipationOfficer/Work Experience Coordinatortold us: “Getting Gold standardsignals to prospective candidates thatwe are offering good quality workexperience. The nationally accreditedframeworks ensure that we aredelivering comprehensiveprogrammes that help us to develop astructured talent pipeline for theorganisation. This helps us to standout as an organisation dedicated tooffering fair, supportive and highquality training.”

Gold rating for Work Experience Quality Standard

Congratulations Dr WaldmannThe Trust is delighted toannounce that Dr CarlWaldmann, Intensive CareConsultant, has beenappointed the new Dean ofthe Faculty of Intensive CareMedicine (FICM).

Dr Waldmann has worked atRBFT for 30 years and is wellknown and respected by

colleagues. He led theestablishment of theRehabilitation after CriticalIllness service; an outpatientclinic which supports patients after their stay inintensive care.

On receiving his newappointment Dr Waldmannsaid: “It’s a great honour but

comes at a very challengingtime. I hope I can do justiceto the job.”

The FICM is the professionalbody responsible for thetraining, assessment, practiceand continuing professionaldevelopment of IntensiveCare Medicine doctors andpractitioners in the UK.

SHARINGOUR SUCCESS


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READINGMs Deborah Sander^^[email protected]

Dr Sunila Lobo^^^[email protected]

Vacant^Mr Jon Andrews^[email protected]

Mr David Cooper^[email protected]

WOKINGHAMMrs Angelina Lewis^^^[email protected]

Mr Tony Lloyd^[email protected]

Mr Paul Gupta^^[email protected]

EAST BERKSHIRE& BORDERSMr Jeremy Butler^[email protected]

Vacant*

Mr Spike Humphrey^^^[email protected]

WEST BERKSHIRE& BORDERSMs Gwen Mason^^[email protected]

Mr John Bagshaw^^^[email protected]

Vacant ̂

SOUTHERNOXFORDSHIREVacant^^

VOLUNTEERSMr Ian Clay^^^

[email protected]

STAFFVacant**Health Care Assistant/Ancillary

Mr Steve Sellwood^^Administrative, clerical and

management

[email protected]

Dr Charlie McKenna^Medical and dental

[email protected]

Mr Filipe Morgado^Allied Heath Professionals/Scientific

[email protected]

Vacant^^Nursing and midwifery

PARTNERMs Wendy BowerBerkshire West Federation of

Clinical Commissioning Groups

[email protected]

Ms Jennie FordBerkshire East Federation of Clinical Commissioning [email protected]

Mrs Shirley AnstisAppointed by Alliance for Cohesion and Racial [email protected]

Mr Peter DooleyAppointed by Berkshire [email protected]

Councillor Bet TicknerAppointed by Reading [email protected]

Councillor Richard DolinskiAppointed by WokinghamBorough [email protected]

Councillor Gordon LundieAppointed by West [email protected]

Dr Ruth EvansYouth representative appointedby The University of [email protected]

** Governor constituencies whichwere due for election in 2016

^ Governor constituencies which aredue for election in 2017

^^ Governor constituencies whichare due for election in 2018

^^^ Governor constituencies whichare due for election in 2019

Register of GovernorsThe following is the register of Governors of the Royal Berkshire NHS Foundation Trust. It is maintainedby the Trust Secretary who can be contacted on 0118 322 5335

WEBSITE: www.royalberkshire.nhs.ukEMAIL:[email protected]: 0118 322 7405POST: Foundation Trust MembershipOffice, Royal Berkshire NHS FoundationTrust, London Road, Reading RG1 5AN

Social media:

@RBNHSFT

www.facebook.com/RBNHSFT

@royalberkshospital

The Trust is committed tomeaningful engagement with itsMembers. We carried out a datacleanse in August 2016 andremoved Members for whom wedid not have email addresses.This was because our membershipdatabase, originally created in2006, held over 17,000 publicMembers but a significant numberof data entries were incomplete.

Members are still welcome to register even

without an email address and they will beable to participate in governor electionswhich are circulated by post. However, wewill be able to stay in touch with ourMembers more regularly through email.

If you wish to become a Member or believe that you may be one of our Members who have now been removed,please contact the Membership Office on 0118 322 7405 or [email protected].

Governor ElectionsElections are due to be held inthe next few months to fill thevacant posts on the Council ofGovernors of the Royal BerkshireNHS Foundation Trust.

The Council of Governors holds the Board ofthe Trust to account and represents thecommunity, our stakeholders andapproximately 9,000 members of the Trust.The Council is responsible for some key

actions such as appointing the Chairmanand non-executive directors, and theauditors. It also provides a uniqueperspective on what patients and publicwant of the Trust.

Further information on the role and electionprocess can be found on our websitehttp://www.royalberkshire.nhs.uk/council-of-governors.htm or call on 0118 322 5364

For further information, please use the following details:

Membership Engagement



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