punjab & sind bank rfp

RFP for Video Conferencing

of 135

Punjab and Sind Bank

HO – IT Department

21 Rajendra Place,

New Delhi – 110 125

Request for Proposal for Video Conferencing (VC)

RFP Reference No: HOIT/RFP/11/2011-2012

Release Date: 30th

January 2012


of 135

1. About the Bank ............................................................................................................................................6

1.1 Introduction.......................................................................................................................................6

2. Project Details ..............................................................................................................................................6

2.1 Project Scope Overview .....................................................................................................................6

2.2 Detailed Requirements ......................................................................................................................7

2.3 Delivery, Installation and Commissioning of Items ..............................................................................13

2.4 Service level Agreement ..................................................................................................................14

2.5 Payment Terms ...............................................................................................................................14

2.6 Further Orders ................................................................................................................................15

2.7 Order Cancellation ..........................................................................................................................15

2.8 Manuals/Guides ..............................................................................................................................15

2.9 Warranty ........................................................................................................................................15

2.10 Failure of equipments ......................................................................................................................16

2.11 Facilities Management .....................................................................................................................16

3. Responses to RFP (Submission of Bids) ....................................................................................................20

3.1 Contact Details for Responding to the Proposal ..................................................................................21

3.2 RFP Coordinator .............................................................................................................................22

3.3 General Instructions ........................................................................................................................22

3.4 Eligibility Bid ...................................................................................................................................23

3.5 Technical Bid ..................................................................................................................................24

3.6 Commercial Bid ...............................................................................................................................25

4. Evaluation Methodology .............................................................................................................................26

4.1 Introduction.....................................................................................................................................26

4.2 Phase 1: Eligibility Evaluation ...........................................................................................................26

4.3 Phase 2: Technical Evaluation ..........................................................................................................26

4.4 Short Listing ...................................................................................................................................29

4.5 Phase 3: Commercial Evaluation ......................................................................................................29

5. Terms & Conditions ...................................................................................................................................30

5.1 General ..........................................................................................................................................30

5.2 Price bids .......................................................................................................................................33

5.3 Bid Security & Performance Guarantee .............................................................................................35

5.4 Changes to the RFP ........................................................................................................................36

5.5 Confidentiality Agreement ................................................................................................................36

5.6 Terms of Reference („ToR‟) ..............................................................................................................37


of 135

List of Annexure:

Annexure A – Manufacturer Authorization Form

Annexure B – Helpdesk Details and Escalation Matrix

Annexure C – Cover Letter

Annexure D – Details of Address for VC installation

Annexure E – Details of Technical Specification

Annexure F – Details of Service Centres

Annexure G – Eligibility Criteria Compliance

Annexure H – Commercial Bill of Material

Annexure I – Work Plan Schedule

Annexure J – Query Format

Annexure K – VC Service Levels

Annexure L – Performance Bank Guarantee

Annexure M – Technical Bill of Material

Annexure N – Existing Bill of Material

Annexure P – Details of expert level trained and Certified Personnel of OEM

Annexure Q – List of OEM depots

Annexure R – OEM Technical Support Centre

Annexure S – OEM Office List

Annexure T – Conformity Letter

Annexure U – Undertaking of Authenticity for VC supplies

Annexure V – Undertaking for not blacklisted

Annexure W – Technical Compliance Statement


of 135

REQUEST FOR PROPOSAL (RFP) FOR VIDEO CONFERENCING (VC)

1. Punjab & Sind Bank, a body corporate constituted under The Banking Companies (Acquisition and Transfer of Undertaking) Act, 1980 and also an existing Company within the meaning and scope of The Companies Act, 1956 and having its Head Office at 21, Rajendra Place, New Delhi- 110125 hereinafter referred to as the “Bank”, which term or expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to include its successors and permitted assigns, intends to issue this bid document, hereinafter called Request for Proposal or RFP, to eligible Vendor‟s, to participate in the competitive bidding for appointment of Vendor for implementing VC.

2. The Bank, for this purpose, invites Proposals from Vendors who have experience in designing,

implementation and management of the VC solution for primarily undertaking inter-alia the following activities for the Bank:

i Design, supply, install, commission and manage the VC solution encompassing associated hardware, software & other IT infrastructure.

ii Provide Facilities Management Services for a period of 5 years for all the components provided to the Bank as part of this RFP

3. The Bank will follow a 3-stage evaluation and selection process. These stages are:

i Eligibility Evaluation ii Technical Bid Evaluation iii Commercial Bid Evaluation

4. The RFP document can be obtained from the Information Technology department located at Banks‟ HO

during office hours. Alternatively the RFP document can also be downloaded from the Bank‟s website. The purchase price for the RFP is Rs 15,000/- (Rs Fifteen Thousand only) payable by Demand Draft or Pay Order in favour of “Punjab & Sind Bank”. In case the RFP is downloaded from the Bank‟s website, then the DD/PO should be submitted with the eligibility bid. The purchase price of the RFP is non-refundable.

The bid security should be provided by the Vendor’s for Rs 5, 00, 000/- (Rs Five Lakhs only) in

form of a Bank Guarantee. Bank Guarantee form should as per Annexure L.

The schedule for the tendering process is:

Particulars Deadline (Date & Time)

Date of Issue of RFP 30th January 2012

Last date of Receipt of Query 10th February 2012, 4.00 pm

Date of Pre Bid Meeting 14th February 2012 , 10.30 am

Last date of submission of RFP 28th February 2012, 12.30 pm

Date of Opening of RFP 28th February 2012, 1.00 pm

5. There will be a Pre-Bid meeting with all the Intended Vendors, at the time specified above to address any queries in connection with the tender document. A maximum of two personnel per Vendor may attend the meeting. It is essential that all clarifications/queries needs to be submitted to Bank as specified above, on or before the last date of receiving any clarifications. Bank will not respond to any clarification/queries either in writing or telephonic after the Last date and time of receiving the clarification as mentioned above.

6. The Bank reserves the right to accept or reject in part or full any or all the offers without assigning any reasons whatsoever and entirely at its discretion.

7. Technical Specifications, Terms and Conditions and various formats and proforma for submitting the tender offer are described in the tender document and its Annexures.


of 135

Important Clarifications:

Following terms are used in the document interchangeably to mean:

1. Bank means „Punjab and Sind Bank „

2. Recipient, Respondent, Vendor, Service Provider means the respondent to the RFP document

3. Vendor / VC SI – the company submitting the bid who is solely responsible for the delivery of the

scope of work of this RFP.

4. RFP means the Request For Proposal document

5. Service provider, Bank shall be individually referred to as „Party‟ and collectively as „Parties‟

6. “PO” means Purchase Order

7. “VC” means Video Conferencing Solution inclusive of relevant software and hardware

8. “CBS SI” means System Integrator implementing CBS

9. “CMD” – Chairman & Managing Director

10. “ED” – Executive Director

11. “CGM” – Chief General Manager

12. “GM(IT)” – General Manager (Information Technology)

13. “HO” – Head Office

14. “LHO” – Local Head Office

15. “STC” – Staff Training College

16. “ZO” – Zonal Office

17. “MOF” – Ministry of Finance

18. “IBA” – Indian Banks Association


of 135

1. About the Bank

1.1 Introduction

Punjab & Sind Bank, a body corporate constituted under the Banking Companies (Acquisition and

Transfer of Undertaking) Act, 1980 and also an existing Company within the meaning and scope of the

Companies Act, 1956 and having its Head Office at 21, Rajendra Place, New Delhi- 110125 hereinafter

referred to as the “Bank”, which term or expression unless excluded by or repugnant to the context or the

meaning thereof, shall be deemed to include its successors and permitted assigns, intends to issue this

bid document, hereinafter called Request for Proposal or RFP for VC solution.

The Bank has at present 1000 plus branches, 23 Zonal Offices, one Local Head Office, Inspection

Offices, Staff Training College etc. across the country.

The Bank is one of the fast growing public sectors bank in India. As on 31st March 2011, the financial

detail of Punjab & Sind Bank is mentioned below:-

Financial Details Amount (Crores Rs)

Total Deposits 59,723

Total Advances 42,637

Income 5,369

Net Profit 526

The Bank is currently in the midst of major up-gradation process to enable its business strategy through

deployment of enhanced technology solutions to serve higher customer needs and to achieve better

productivity.

The detailed Project scope is mentioned below in Section 2 of this RFP document.

2. Project Details

2.1 Project Scope Overview

2.1.1 The vendor is required to take total responsibility for providing the complete turnkey Video Conferencing (VC) solution including Hardware, Network components, Software and its maintenance, warranty, management and provide support for tenure of 5 years. The commercials for the same will be on a 100% ownership model (Capex).

2.1.2 The vendor is required to deploy and provide the VC solution and necessary devices at the following premises of the Bank:

Locations Premises

Head Office (HO) Board Room , CMD Office , ED Office , CGM Office ,

GM (IT) Office (Annexure D)

Zonal offices (ZO) 23 Zonal Offices (Annexure D)

Local Head Office (LHO) Bank Square, Sec-17B, Chandigarh (Annexure D)

Staff Training College (STC) Bank Square, Sec-17B, Chandigarh (Annexure D)


of 135

2.1.3 In future Bank may extend the VC facility to branches/offices so the offered solution should be of High Quality, Reliable, Scalable, Easily usable and Manageable and Secure. Refer to Annexure E for minimum technical specifications of the VC components and Network & Security components

2.2 Detailed Requirements

2.2.1 The vendor shall be contracted for a period of 5 years and will enter into a Purchase contract with the Bank for supply of Video-Conferencing equipments as per models and specifications approved by the Bank.

2.2.2 Design and implementation Plan: Bank expects the vendor to submit a detailed plan Annexure I for designing and implementation of the project which should include the full scope of the project as mentioned above. On acceptance of such plan by the Bank, the vendor is required to carry out the implementation including supply, installation, commissioning and testing of equipment etc. The vendors are expected to offer solutions covering all the functionality as mentioned in this RFP document. Incomplete response will not be considered and no correspondence in this regard will be entertained.

2.2.3 Infrastructure Requirement:

2.2.3.1 The following are the VC solution device requirements:

Locations Number of VC

Setup

Screen Camera Microphone Speakers Amplifier

HO (Board

Room)

1 65” x 2 2 2 4 200 W x 1

unit

HO (CMD,

ED, CGM &

GM-IT)

5 46” 5 5 Inbuilt in

LCD

NA

Zonal Office 23 40” 23 23 Inbuilt in

LCD

NA

Local Head

Office,

Chandigarh

1 40” 1 1 Inbuilt in

LCD

NA

Staff

Training

College

1 65” x 2 2 2 4 200 W x 1

unit

Total

Locations

31

Optional

item 1

5 24” 5 5 5 NA

Optional

item 2

Note: The Vendor needs to factor additional licenses for setting up 6 VC endpoints.

Vendor is required to supply, install and maintain optional items for the period of contract, this will

be an optional item 1 and 2 in Commercial Bill of material (Annexure H), and however same will be

part of Total Cost of Ownership (TCO)

Note: Common Premises Address (same building different floors)

Locations Address

HO - Board Room, CMD , ED, CGM & GM(IT)

Punjab & Sind Bank, H.O.21 Rajendra Place,

New Delhi – 110 125 Zonal Office – Chandigarh I , Zonal Office - Chandigarh II , Zonal Office - Haryana

SCO 79-81, Bank Square, Sec-17B, Chandigarh


of 135

LHO STC

Approximate Dimension for CMD, ED, Board Room , CGM and GM(IT) are as follows

Height Length Breadth CMD 8 feet 28 feet 22 feet

ED 8.5 feet 26 feet 16 feet

Board Room 8 feet 40 feet 22 feet

CGM 8.5 feet 26 feet 16 feet

GM(IT) 8.5 feet 26 feet 16 feet

Based on the above room dimension data, VC SI needs to appropriately size and provide VC components. The Vendors can schedule an appointment with the Bank and site the locations for conducting their survey. Refer to “Annexure E” for Technical Specifications of the VC Equipments.

2.2.3.2 The vendor should design and propose the architecture for implementing the VC solution.

2.2.3.3 The vendor need to accordingly design the VC solution based on the above distribution along with the associated infrastructural requirements. Furthermore, the Vendor is expected to assess the existing network infrastructure of the Bank for the VC locations and accordingly identify the equipments for upgrade/replacement in order for the VC solution to perform as per the requirements of this RFP.

2.2.3.4 The core infrastructure for the Video Conferencing solution needs to be setup at the Head Office. Therefore, the HO will serve as the DC for the Video Conferencing solution.

2.2.3.5 The Vendor is required to provide the Recording, Streaming and Playback device at HO. Refer to Annexure E for the technical specifications for the same

2.2.3.6 42U rack of reputed brand to mount VC components, Firewall, Multipoint Control Unit (MCU) and other devices for VC solution to be hosted at HO should be supplied by the Vendor. Bank will provide the space, power and necessary environmental infrastructure to host 42U rack at HO. Vendor is required to supply install and maintain structured cabling at HO as required for the proposed VC solution. Vendor is required to specify the bank power requirements for locations wherein proposed VC solution is to be implemented.

2.2.3.7 The Vendor shall be responsible for Supply, Installation, Commissioning and maintenance of the Configuration of the Video-Conferencing equipments including End Points, Multi-Conferencing Unit, support for external streaming/recording, Firewall NAT Traversal Solution and related software etc. as per specifications mentioned in the Annexure E- Technical Specifications of the RFP. All the equipment related to the functioning of the VC solution needs to be setup at the Bank‟s premises. The detailed address of the proposed Zonal Office location and Staff Training College are given in “Annexure D”.

2.2.3.8 The accessories required, if any, during the installation / operationalization / testing / commissioning of the supplied equipments at the identified Bank locations will be arranged by the vendor.


of 135

2.2.4 Functional Requirements:

2.2.4.1 The solution should have conferencing and collaboration capabilities which include audio, video and desktop PC based conferencing.

2.2.4.2 The proposed VC solution should be end to end of HD1080p resolution, with capability to handle conferencing of minimum 37 participants simultaneously at any point of time from day one.

2.2.4.3 The solution should also have functionality for one-to-one video conferencing and multipoint conferencing through the MCU along with H.239 capability. The solution proposed should have a provision for IP based audio calls.

The solution should facilitate scheduling conferences for peer to peer and for different groups with timings. The scheduling of the VC should be either through the calendar scheduling from email or through browser. The scheduling should automatically forward the email to the participant/administrator of the conference along with the details of URLs and the meeting ID and password. Also, the system should be capable to dial out the participant in their IP phone to participate in the conference.

2.2.4.4 The solution should provide one window for each participant in a single screen during the conference. For example if there are 20 participants in a conference, 20 windows should be viewed on the screen and the windows should be manageable for convenience.

2.2.4.5 The solution should have the functionality to connect mobile / wireless users for audio conferences in a multipoint call over ISDN and IP network. The vendor should integrate this functionality as and when Bank will decide to go for this service without any additional cost to Bank.

2.2.5 Network and Security:

2.2.5.1 Vendor is required to size the bandwidth at each of the VC location including at HO, STC, ZO and other locations. Bandwidth will be provided by Bank on the recommendations of the VC Vendor. The Vendor will be responsible for ensuring compliance to the SLA with regards the sizing. The Vendor needs to do the sizing based on the requirements of this RFP and the relevant applications / modules being deployed. However the bandwidth requirement for each VC type has been estimated as follows:

VC Type Minimum Estimated Bandwidth (Indicative)

Head Office 10 Mbps (over MPLS)

Zonal Offices 1 Mbps (per location over MPLS)

Staff Training

College + LHO, +ZO

CH1 , CH2 and

Haryana

6 Mbps (over MPLS)

3rd

party including

IBA, Ministry of

Finance

2 Mbps (over internet)


of 135

2.2.5.2 The offered solution should allow external users securely over Bank‟s VCS through ISDN/Internet/IP based MPLS. Vendor is required to supply install and maintain necessary software and hardware at HO..

Security of the solution: Being a financial institution, Bank expects that the solutions proposed facilitate necessary security checks and validation processes for ensuring secure access to the systems.

2.2.5.3 Vendor is required to supply install, and maintain Router at HO to connect over the Internet. The device support at least one ISDN PRI interface, high speed serial interface (minimum 2 Mbps and scalable to support upto 10 Mbps) with built in firewall and Intrusion Prevention System (Internal/External). The vendor is required to maintain the same for the period of contract. Refer to Annexure E for Details of technical specifications.

2.2.5.4 Multiple levels of authority: It is mandatory that the proposed solution provide multiple levels of access for users, managers, administrators etc., depending on their roles.

2.2.5.5 Network Infrastructure at VC locations

2.2.5.5.1 Vendor needs to identify the network requirements at proposed VC

locations

2.2.5.5.2 The existing Cisco Router(s) wherever required to be upgraded to

support IOS Intrusion Prevention System will be done by the bank.

2.2.5.5.3 Based on the information provided by the Vendor, bank will get

upgraded the network devices where ever required. Refer to Annexure

N – Existing Bill of Material for existing router where VC needs to be

deployed.

2.2.5.6 It would be the responsibility of the vendor to ensure quality of design and performance. Vendor is required to design and propose a comprehensive VC solution based on the requirements of this RFP.

2.2.5.7 The vendor is required to supply, install and maintain for the period of contract one 24 port Ethernet Switch at HO and one at Chandigarh office.

2.2.5.8 The vendor is required to supply and install router at Chandigarh office and maintain the same for the period of contract. Refer to Annexure E for technical specifications of the router.

2.2.5.9 The vendor is required to do the cabling (structure cabling) for the VC devices to be networked and maintain the same for the period of contract.


of 135

2.2.6 Bandwidth:

2.2.6.1 Bandwidth sizing will be done by the Vendor for locations where VC needs to be deployed

2.2.6.2 Vendor needs to liaison with Banks network service provider for bandwidth requirement.

2.2.6.3 HO is the central location for Video conferencing, hence all the video traffic from VC locations should traverse to HO via MPLS cloud directly and other (CBS and other banking applications) traffic from branches, ZO and HO should traverse to DC and DRC via MPLS cloud. There should be two Point to Point links between MPLS cloud and HO; each of equal capacity. In case one of the link fails, the traffic should traverse through the other link

2.2.6.4 Vendor is required to size the internet bandwidth required at HO for VC between the HO users and any other 3rd Party locations (like IBA- Indian Banking Association, Ministry of Finance etc). Internet link and internet bandwidth will be provided by Bank

2.2.7 Responsibility Matrix

The responsibilities matrix for implementing the VC solution is briefed in the below table.

Activity Size Design Supply Install Maintain Facilities

Management

Bandwidth Vendor Vendor Bank

Network

Service

Provider

Bank

Network

Service

Provider

Bank

Network

Service

Provider

Bank

Network

Service

Provider

Internet Bandwidth Vendor Vendor Bank Bank Bank Bank

Network Components

at ZO

Vendor Vendor CBS

SI/Vendor

CBS

SI//Vendor

CBS

SI//Vendor

CBS

SI/Vendor

Network & Security

components at HO -

Vendor Vendor Vendor Vendor Vendor Vendor

2.2.8 End of Sales / End of Support

The Vendor should ensure that any equipment supplied as part of this RFP should not have either

reached end of sales / end of life for at least 3 years post date of acceptance of such equipment by

the Bank. Further any equipment supplied by the Vendor, should not have reached end of support

for at least 2 years from the date of contract expiry. . In the event if any equipment supplied by the

Vendor, reaches either end of sales / life or end of support as stipulated in this clause, within the

period of contract, the Vendor has to immediately replace the equipment at no additional cost to the

Bank.


of 135

2.2.9 Maintenance & Training

► Maintenance

2.2.9.1 The vendor should provide facility management to take care of the system, scheduling conferences, maintaining users, groups, trouble shooting etc. for a period of 5 years from its own premises.

2.2.9.2 The Vendor should proactively monitor the VC systems. In case of any problem observed or reported by the office, the Bank shall log a ticket with the Vendor and the vendor should resolve the problem immediately. If the problem is related to network configuration, the vendor should coordinate with the Network Vendor of the Bank to resolve the same. Further, the vendor should arrange the engineer at field to trouble shoot at branch / office level if necessary. The Vendor should ensure that the resolution is in compliance with the Service Levels detailed in the RFP.

2.2.9.3 During the contract period, the vendor should apply patches and upgrades from time to time without any additional cost to the Bank.

2.2.9.4 The vendor should repair / replace/ provide standby the equipment in case of any problem arising out of it and during the warranty/AMC period as per warranty conditions.

2.2.9.5 The vendor shall fine tune the video-conferencing equipments at identified Bank locations during warranty and AMC period for smooth operations.

2.2.9.6 The vendor should own the responsibility of maintaining the System Uptime and Performance as per the defined SLAs for the period of contract.

2.2.9.7 As per business need Bank may shift the Video-Conferencing equipments from one location to another or within premises. The vendor shall be responsible for shifting/packing/re-installation/commission, cabling etc. the equipments as per the agreed cost/expenses. The Vendor needs to provide the rate card for the same.

► Training

2.2.9.8 On completion of the installation of the VC solution, the vendor will provide necessary training to the Bank‟s technical staff. The training will cover installation, implementation, administration, usage, troubleshooting and interpretation of reports, logs etc. This training will be conducted at Bank‟s premises (Delhi and Chandigarh). The number of users to be trained is minimum 3 users per location within 3 to 4 batches.

2.2.9.9 The vendor should provide the complete documentation of the project encompassing the Solution design, sizing, the Bank‟s specific user Manuals, FAQs, Training material etc both in hard copy and soft copy.

2.2.9.10 The vendor shall conduct the Video-Conferencing session from the identified Bank location with Head Office through MPLS VPN Cloud, Delhi location after initial installation as a demonstration session.

2.2.10 Technical Requirements:


of 135

2.2.10.1 Bank wants to connect Head Office Delhi which has CMD, ED , CGM , GM (IT) offices & Board room on different floors in the same Building) with 23 Zonal offices spread across India, Staff Training College (STC) Chandigarh and Local Head Office (LHO) Chandigarh (both are at different floors in same building) through existing IP based MPLS VPN. This solution should be connectable from other 3rd Party locations (IBA, NIBM Pune , Ministry of Finance) through MPLS/ISDN/Internet securely. IBA, NIBM Pune, Ministry of Finance are separate entities and have already deployed VCS. The offered solution shall be compatible with the existing Video-Conferencing equipments solutions available in India. The solution should be deployed in one go or in different phases if suggested by the Bank. The offered solution should be standards-based that is interoperable with video equipment from any manufacturer. The complete solution should also comply with IPv6. The Bank should be able to conduct Video Conference in one to one, one to many and many to many through Bank‟s WAN network (IP) or ISDN or mix of both. Hence all the video conferencing solution should have capability to support ISDN, IP or mix of both.

2.2.10.2 The Vendor should have minimum 12 support centres located across the metros in order to support HO, 23 Zonal Office locations and offices where VCS will be deployed. Full address of the support centre along with the name and telephone number of contact persons has to be submitted by the Vendor. Refer to Annexure F – Details of Service centres.

2.2.10.3 The Vendor should have a centralized 24*7 operational help desk for complaint / call logging, assigning/allocation, automated tracking etc. Information regarding help-desk and escalation matrix should be submitted as per the Annexure B provided in RFP for the proposed Video-conferencing centres mentioning therein details like name of contact person, phone no, location, process of complaint booking and resolution etc.

2.2.10.4 The minimum technical specification is attached as “Annexure E”. The Vendors are required to offer their compliance to the requirements.

2.3 Delivery, Installation and Commissioning of Items

Project Phase Timelines

Delivery of all the offered equipments including network and security components at the intended site

6 weeks from date of Purchase Order

Verification of all the equipments in the presence of Bank‟s officials

Within 1 week from the date of delivery of equipments

Installation and commissioning of all equipments


Inspection and Acceptance of all equipments


Note : In States where Road Permits are compulsory, delivery, installation must be completed within 8 weeks from the date of Purchase Order

Appropriate insurance to cover the ordered item(s) for the transit period and till the time of its acceptance by the Bank at the respective site is to be taken by the Vendor. The cost of the insurance will be borne by the Vendor. At the discretion of the Bank, there will be an acceptance test conducted by the Vendor in presence of the Bank official(s) and/or its nominated consultant(s) after installation of complete item(s). In case of serious discrepancy in Video-Conferencing equipments supplied, the Bank may cancel the entire purchase order and return the item(s) back to the Vendor at Vendor‟s costs and risks. The Vendor shall give acceptance of the order within two week from the date of purchase order. Bank has right to cancel the order, if the same is not accepted within the stipulated period from the date of order.HO Delhi and Chandigarh electrical points and LAN cabling to be done by vendor.


of 135

The Bank will not arrange for any Road Permit/Sales Tax clearance for delivery of Equipments to different locations and the Vendor is required to make its own arrangements for delivery of Equipments to the locations as per the list of locations/sites provided from time to time by the Bank. However, the Bank will provide letters/certificate/authority to the Vendor, if required.

2.4 Service level Agreement

1. The selected vendor will sign service level agreement with the Bank to ensure the Service

Levels are adhered.

2. Annexure K contains the SLA which includes essential parameters.

Working days: Seven days a week (Monday to Sunday)

3. Response/Resolution for HO/STC /LHO VC infrastructure: The problem should be resolved

within 2 hours from the time call is logged. The reporting may be through any mode of

communication.

4. Response/Resolution for ZO VC infrastructure: The problem should be resolved within 4

hours of from the time call is logged. The reporting may be through any mode of

communication.

2.4.1 Facilities Management

The vendor will provide Facility Management Services from its own location for a period of 5 years.

The vendor should provide a FM engineer having experience in setting up and management of VC

systems with multi site audio/video/Web conferencing at the bank location as and when problems

encountered by the bank need to be resolved. However, one resident engineer has to be provided

by Vendor at HO – Delhi.

2.4.2 Video conference solution equipment specifications:

Vendors should supply all the equipment sourced from single OEM for individual solutions except

servers, LCD panels, microphone, amplifier, other network equipment (routers, switches).

2.5 Payment Terms

The Vendor must accept the payment terms proposed by the Bank. Bank will deduct TDS (Tax

Deduction at Source) and any other statutory taxes from payments made to vendor. The Bank will make payment as per following scheduled terms.

2.5.1 Hardware, Software and Implementation of VC solution – One time charges

60% on successful delivery , implementation ,completion, acceptance and signoff of the VC solution;

40% on successful error free functioning of VC solution after 2 months acceptance sign off and submission performance bank guarantee.

The vendor will be required to furnish the documentary proof of delivery, installation and acceptance duly signed by the Bank officials posted at Zonal Offices while claiming the payment.

2.5.2 Facilities Management:


of 135

The annual amount to be paid towards facilities management would be divided into 4 equal instalments, to be paid quarterly at the end of each quarter. The first quarter would begin from the date of completion of successful implementation and subsequent signoff by the Bank for the VC solution.

2.5.3 Training

100% of the Training cost will be paid at the once training is concluded for that particular batch.

The Bank shall pay each undisputed invoice raised in accordance with this RFP and subsequent agreement, within thirty (30) Days after its receipt.

Any objection / dispute to the amounts invoiced in the bill shall be raised by the Bank within reasonable time from the date of receipt of the invoice. Upon settlement of disputes with respect to any disputed invoice(s), the Bank will make payment within thirty (30) days of the settlement of such disputes.

2.6 Further Orders

The Bank may place further orders for supply, installation, commissioning, and maintenance of any/all Video-Conferencing equipments/components at the same rate and terms & conditions as per the purchase Contact entered into with finally selected Vendor within 18 months period from the date of first purchase order. However, if during the said period of contract, any downward price-revision for any of Video-Conferencing equipments occurs, and then Vendor must offer the same to the Bank without any delay and request from the Bank.

2.7 Order Cancellation

The Bank reserves the right to cancel the purchase order in the event of one or more of the following situations:

1. Delay in supply, installation, and commissioning of Video-Conferencing equipments, beyond agreed delivery timelines.

2. Deviations of the Video-Conferencing equipments proposed from those mentioned in the RFP including non-integration of these equipments with Bank's infrastructure as mentioned in Scope of Work above to the satisfaction of the Bank.

In the event of order cancellation the Vendor shall be responsible to take back the faulty equipments at their cost & expenses. In the event of cancellation of order, the Bank shall have the right to invoke the Performance Bank Guarantee (PBG) submitted by the vendor Annexure L.

2.8 Manuals/Guides

The equipments will have to be supplied with all the manuals/guides in electronic form and/or printed booklet(s) as provided by the respective Original equipments Manufacturers. All the manuals/guides should be in English only.

2.9 Warranty


of 135

All hardware/software /license /firmware supplied should be covered by comprehensive on-site warranty for 1 year and Maintenance/ ATS for 4 years by the vendor from the date of installation and acceptance of the system by the Bank. This includes updation of latest patches of software, configuration, including its components, providing latest version (software subscription), of the software/license etc. as and when released by the OEM of equipments will be supplied by the vendor. The Vendor shall be fully responsible for the warranty of all equipments, accessories, spare parts, software, etc. against any defects arising from design, material, manufacturing, workmanship or any act or omission of the manufacturer and/or Vendor and any defect that may develop under normal use of supplied equipments during warranty period. During the Warranty period of equipments, vendor shall not assign any kind of maintenance like hardware, software, upgradations etc. related to these equipments to any third party. Warranty should not become void if the Bank buys any other supplemental hardware from third party and installs it with/in these machines. However, the warranty will not apply to such hardware items installed. The warranty and maintenances costs of the VC infrastructure need to be factored in the AMC – ATS section of the bill of material.

Warranty should cover the following:-

a) Service support should be available on 24*7*365 basis.

b) Warranty should cover updates/maintenance patches/bug fixes (available from the original software Vendor) for system software & firmware patches/bug fixes, signatures, if any, for hardware.

c) The vendor should provide onsite preventive maintenance on quarterly basis.

d) The vendor shall obtain written acknowledgement from the Bank after completion of warranty period for successful sign off of warranty period.

2.10 Failure of equipments

If, during the AMC period, any equipments fails to function properly four or more times during a quarter due to any reason except force majeure event, the vendor shall arrange replacement of the same by new equipments of same or higher configuration, at no cost to the Bank within one week of time.

2.11 Facilities Management

2.11.1 Services to be covered

This section describes, but does not limit, the services required by the Bank for the next 5

years. The Bank intends that the contract which is contemplated herein with the Vendor shall

be for a period of 5 years, and shall cover all deliverables and services required to be

procured or provided by the Vendor during such period of contract. The Vendor needs to

consider and envisage all services that would be required in the maintenance of the

facilities. FM for all purposes means all AMC, warranties, annual technical support and all

other costs necessary and incidental for the maintenance and support of the infrastructure

and equipment.

The services would include:

Software Maintenance (ATS)

Support,

Hardware Management of LCD Panels, USB HD Camera, Video Phone etc and all devices/components provided by the Vendor. (AMC)


of 135

2.11.1.1 Software Maintenance:

2.11.1.1.1 The Software Maintenance and Support Services contemplated herein

shall be provided for all Licensed Software implemented by the Vendor

for the period of the contract. The solution vendor shall render both on-

site and off-site maintenance and support services to the Bank to all the

designated locations. The Vendor shall provide remote trouble shooting

/ customer support mechanism from its premises. The Maintenance

and Support Services shall be provided for all the locations where the

VC solution has been implemented

The Maintenance and Support Services will cover: All product

upgrades, modifications, enhancements that have to be provided to the

Bank free of charge. The Vendor will also be responsible for all solution

and version migrations and performance tuning during the period of the

contract and no additional charges would be paid by the Bank for the

same. Vendor to provide additional training in view of any changes in

the software versions, during the period of contract without any extra

cost

2.11.1.1.2 Upgrades would include product releases made by the Vendor to

incorporate technological changes, consolidating all bug fixes,

consolidating all enhancement requests made by the Bank.

2.11.1.1.3 Modifications would include minor changes, bug fixes, error resolutions

and minor enhancements that are incidental to proper and complete

working of the Application.

2.11.1.1.4 Enhancements would include changes to the licensed software, which

are of software fine tuning in nature. All requests for Enhancements

that may be required for any reason by the Bank shall be made in

accordance with the procedures to be established by the Bank in this

regard. The Vendor shall rectify any corruption in the application

software or media at no extra cost to the Bank.

2.11.1.2 Support:

The Vendor is required to provide sound after-sales service/support by arranging timely attending of calls received from the offices where the Video-Conferencing equipments have been supplied & installed and problem rectification through competent service engineers. The desired support time should be uniformly maintained at all the sites. The Vendor has to maintain sufficient inventory of spare parts/equipments at all the support centers to avoid unnecessary delay in obtaining the spare parts/equipments. The Vendor must supply the details of its service/support infrastructure meant for registering the complaints along with the contact numbers like mobile nos., phone nos., electronic mail addresses and names etc. of its service engineers Annexure F.

2.11.1.3 Hardware Management:

2.11.1.3.1 As a part of FM the Vendor shall provide services relating to

maintenance and support to VC hardware and other peripherals that

have been supplied by the Vendor.

2.11.1.3.2 The Vendor shall provide a single-point-of-contact to End Users for the

resolution of Hardware related problems or for requesting an equipment

upgrade or consultation.


of 135

2.11.1.3.3 During the breakdown of the “VC Hardware” the Vendor shall provide

standby equipment of the same make / model or of higher configuration

in place of the original equipment taken to their premises / service

centre, etc. for repair / replacement.

2.11.1.3.4 If the items of “VC Hardware” are to be replaced permanently the

Vendor shall replace the equipment of same Make/ Model/configuration

or of higher configuration. However, the Bank may accept different

make/model/ configuration at its discretion if the original make/model/

configurations are not available in the market due to obsolescence or

technological upgradation, stoppage of the production of the same

make/model/ configuration by the MANUFACTURER or cessation /

winding up of the Company. The price benefit if any gained in the

process by the Vendor, is agreed by the Vendor to be passed on to the

Bank.

2.11.1.3.5 Vendor shall provide Hardware maintenance services including

preventive maintenance (e.g., running standard VC diagnostics,

machine cleaning, checking cables and ports), corrective maintenance

to remedy a problem, and scheduled maintenance required to maintain

the Hardware in accordance with manufacturers' specifications and

warranties.

2.11.1.3.6 Vendor shall co-ordinate warranty repair or replacement service for the

Hardware and process warranty claims, as applicable.

2.11.1.3.7 The Vendor agrees if any of the equipments is required to be taken

outside the Bank premises - HO/LHO/STC/ZO the cost of transportation

and other related costs will be borne by the Vendor.

2.11.1.3.8 Vendor shall be responsible for maintenance activities with the End

User and appropriate support functions of the Bank (e.g. network

support, facilities support, etc.).

2.11.1.3.9 The Bank will not be liable to pay any additional amounts in respect of

any sort of maintenance required during the tenure of the contract.

2.11.1.3.10 Spare Parts: The Vendor shall ensure availability of spare parts for the

supplied Video-Conferencing equipments for a minimum period of five

years from the time of their acceptance. Thereafter, Vendor shall give

at least twelve months notice prior to discontinuation of support

services, so that the Bank may order its requirements of the spares, if

desired. If any of the peripherals, components like expansion cards,

memory etc., are not available or difficult to procure or the procurement

is likely to be delayed for replacement, the replacement must be carried

out with peripheral/component of equivalent capacity or higher capacity

at no additional charges to the Bank, within the stipulated time as

mentioned in the section 2.10 above. However, lower capacity of such

replacement shall be permitted by the Bank on case-to-case basis

subject to practical limitations of Video-Conferencing equipments for

which such replacement is required.


of 135

2.11.1.3.11 Annual Maintenance Contract (AMC): The vendor must provide annual

maintenance of Video-Conferencing equipments for a period of 4 years.

The vendor shall not outsource the maintenance work assigned by the

Bank, to any third party and shall arrange attending of all complaints

registered by the Bank officials through its own service/support

infrastructure only. The Bank reserves the right to terminate the

comprehensive AMC by issuing one month‟s notice to the vendor, if the

services rendered by the vendor are found dissatisfactory, in which

regard; the bank shall have absolute discretion. In that case, the vendor

will refund the proportionate amount of AMC for the rest of the period of

the AMC, if any. Not following all that is mentioned above, the Bank

reserves the right to outsource the hardware maintenance work to a

third party or the Bank may decide to perform the same through its

internal resources. Whatever the case may be (either third-party

maintenance or maintenance through internal resources), the Vendor(s)

shall provide requisite maintenance training, technical know-how, and

expert assistance to the persons and/or agencies, duly authorized by

the Bank for this purpose. The responsibilities of the vendor during the

AMC period are same as mentioned above in the section 2.10.


of 135

3. Responses to RFP (Submission of Bids)

The submissions need to be made at the address given below, on or before 12:30 pm (Indian Standard

Time) as per the schedule given in the RFP. All envelopes should be securely sealed and stamped. The

authorized signatories of the Vendor should initial on all pages of the technical and commercial proposals.

The competitive bids shall be submitted in four parts viz.

1. Eligibility Bid (accompanied by DD/PO for the purchase price of the RFP)

2. Technical Bid

3. Commercial Bid

4. Bid security

Eligibility, Technical and Commercial Bids shall be submitted in separate sealed sub-envelopes super

scribing “ELIGIBILITY BID FOR PUNJAB & SIND BANK VC PROJECT TENDER REFERENCE

NO.HOIT/RFP/11/2011-2012, Dated _________ SUBMITTED BY ….. ON….. AT NEW DELHI, DUE

DATE _________”, “TECHNICAL BID FOR PUNJAB & SIND BANK VC PROJECT TENDER

REFERENCE NO. HOIT/RFP/11/2011-2012, Dated ________, SUBMITTED BY ….. ON…..AT NEW

DELHI, DUE DATE __________ ” and “COMMERCIAL BID FOR PUNJAB & SIND BANK VC PROJECT

TENDER REFERENCE NO. HOIT/RFP/11/2011-2012, Dated _________ SUBMITTED BY …..

ON…..AT NEW DELHI, DUE DATE _________”.

The Bid security should be enclosed in the fourth sub-envelope super scribing “BID SECURITY FOR

PUNJAB & SIND BANK VC PROJECT TENDER REFERENCE NO. HOIT/RFP/11/2011-2012, Dated

_________, SUBMITTED BY ….. ON ….. AT NEW DELHI, DUE DATE __________”.

These four separate sealed sub-envelopes should be put together in another sealed master envelope

super scribing “BID for PUNJAB & SIND BANK VC PROJECT TENDER REFERENCE NO.

HOIT/RFP/11/2011-2012, Dated __________, SUBMITTED BY ….. ON…..AT NEW DELHI, DUE DATE

_________”.

The response should be organized and submitted in the following manner:

Eligibility Bid

Eligibility Criteria

The Vendor needs to comply with ALL the eligibility criteria mentioned below to be evaluated. Non-

compliance to any of these criteria would result in outright rejection of the Vendor‟s proposal without any

recourse, except with appropriate indulgence by the bank entirely at its discretion. The Vendor is

expected to provide proof for each of the points for eligibility evaluation. The proof provided has to be in

line with the details mentioned in “Annexure G - Eligibility criteria”. Any credential detail mentioned in

Annexure G and not accompanied by relevant proof documents will not be considered for evaluation. All

credential letters should be appropriately bound, labeled and segregated in the respective areas. There is

no restriction on the number of credentials a Vendor can provide.

Vendor – the company submitting the bid who is solely responsible for the delivery of the scope of work

of this RFP

OEM of the MCU and end-points whose equipment has been proposed by the Vendor as per scope of

this RFP

I Vendor Financial and other information Supporting Required

1 Should be a public / private company registered in India

and

Vendor‟s certificate of

Incorporation

2 Should have been in existence for a minimum period of

5 years in India and

Vendor‟s certificate of

Commencement of Business

3 Should have minimum turnover of Rs.100 crores per

annum during the last 3 financial years and

Duly Audited copies of last 3

years (2008-2009, 2009-2010,


of 135

2010-2011) Balance Sheets

4

Should be a profitable company for the past 3 financial

years.

Profit and Loss Accounts

statements of the last 3 years

(2008-2009, 2009-2010, 2010-

2011)

II Vendor Credentials and Experience Supporting Required

5

The Vendor should have had experience in

implementing Video Conferencing solution

encompassing at least 10 end points and one MCU in

at least one organization prior to Calendar year 2008

and

Relevant Purchase Order‟s or

client reference letters

confirming the successful

implementation of Video

Conferencing solution prior to

calendar year 2008

6

The Vendor should have implemented a Full High

Definition Video Conferencing solution encompassed a

minimum of 20 HD VC endpoints and at least one 40

port HD MCU. for at least THREE organizations, of

which ONE implementation should be for a Public

Sector Bank in India

Purchase orders or letters from

organizations where the project

was implemented

III OEM Credentials and Experience Supporting Required

7

Should be a profitable company for each of the previous

3 financial years and

Profit and Loss Accounts

statements of the last 3 years

(2008-2009, 2009-2010, 2010-

2011)

8

The OEM should have supplied a 40 port HD MCU with

40 end points to at least 2 organizations in India in the

past 2 years.

Purchase orders or letters from

organizations where the

equipment was installed.

Technical Bid

1. Table of Contents (list of documents enclosed) 2. 1 copy of the technical proposal with pages properly numbered. The technical proposal should be

bound in such a way that the sections of the proposal could be removed and separated easily; 3. 1 compact disk (CD) containing the soft copy of technical proposal should be provided A masked

copy of the entire price bid after masking the prices should accompany

4. Copy of the RFP document duly putting the seal and signature on all the pages of the document for

having noted the contents and testifying conformance to the terms and conditions set out therein

should also be enclosed in the Master Envelope.

Commercial Bid

1. Table of contents(list of documents enclosed) 2. 1 hard copy of the commercial proposal. 3. 1 compact disk (CD) containing the soft copy of the commercial proposal.

Please note that if any envelope is found to contain eligibility, technical and commercial offer in a single

envelope, then that offer will be rejected outright.

The Vendor should certify that the contents of the CD‟s are the same as that provided by way of hard copy.

In the event of a discrepancy, details provided in the hard copy will be true.

3.1 Contact Details for Responding to the Proposal


of 135

The interested eligible vendor may collect this RFP from the Head Office Information & Technology Department, located at following address after depositing a non-refundable Demand Draft / Pay Order for Rs. 5,000/-(Rupees Five Thousand Only) favouring the Punjab & Sind Bank. The RFP can be collected from 10:00 AM to 02:00 PM on Saturdays and 10:00 AM to 05:00 PM on working days from till last date for bid-submission. The RFP can also be downloaded from the Bank‟s website, i.e. http://www.psbindia.com. However; the vendor shall have to submit a Demand Draft / Pay order as above along with the bid. The Bank shall not consider any request for date-extension for bid-submission on account of late receiving/downloading of RFP by any prospective vendor. The bids, not accompanied by the Demand Draft / Pay Order of requisite amount shall be out rightly rejected. Bids duly sealed, addressed to the Deputy General Manager (IT) should be delivered on or before due date & time. Bids have to be dropped in the tender box.

Tender Box placed at the following address:

Punjab & Sind Bank

2nd Floor, HO Information Technology Department

21, Rajendra Place

New Delhi – 110125

The bids (arranged as mentioned above) are to be dropped into the Tender Box kept at Department of Information Technology before the due date & time. The bid submitted anywhere else is liable to be rejected.

3.2 RFP Coordinator

The Bank shall establish a RFP Coordinator (s) to provide a venue for managing Vendor relationships

and technical requirements through the Bank's decision-making body for contract clarifications. The

Vendor relationship manager will also enlist assistance as needed from members of various departments

within the Bank.

The Bank reserves the right to modify or eliminate the role of RFP coordinator or to establish any other

contract governance committee or organization that it may deem necessary.

3.2.1 RFP Contact Person (s) in Bank

1. For Functional-related queries and other tender related queries: Name – Mr Rajesh Dangi , Senior Manager IT, E-Mail Address – [email protected] & Contact Number – 011 - 25823354

3.2.2 Proposal Format

The Vendor‟s proposal must effectively communicate their solution and be formatted in the specified

formats in order for the Bank to assess the alternatives. Therefore, proposals must be submitted with

the following sections:

i Executive Summary

ii Video Conference Solution Provider Capability

iii Technical Bid

iv Commercial Offer

3.3 General Instructions

i The bank may at its discretion apply whatever criteria it deems appropriate for short-listing the Vendor‟s.

ii The respondent should be capable of undertaking similar contracts with respect to people, infrastructure, finance and other resources. It is preferable that the respondent has established processes and methodologies for VC implementation.

iii The bank reserves the right to accept or reject in part or full any of the offers without assigning any reason whatsoever.

iv The Vendor needs to comply with all the eligibility criteria mentioned above. Non-compliance to any of these criteria would result in outright rejection of the Vendor‟s proposal.

mailto:[email protected]


of 135

v The Vendor is expected to provide proof for each of the points for eligibility evaluation.

vi All credential letters should be appropriately hard bound, labelled and segregated in the respective areas.

vii There is no restriction on the number of credentials a Vendor can provide.

viii Vendor‟s who meet the Eligibility Evaluation criteria of the RFP will only be considered for further rounds of evaluation.

ix Any assumptions made by the Vendor‟s or their implementation partners in response of this RFP will be at their own risk and cost. The bank will not be liable for any such assumptions / representations made by the Vendor‟s or their vendors. The Bank‟s assumptions and decision will be final.

x In the event the Vendor is submitting any purchase order/contract, the same would have to be accompanied with a letter from the bank referring to the purchase order/contract clearly and indicating that the work for which the purchase order/contract was issued has been satisfactorily completed or under satisfactory implementation for a period of more than 6 months by the Vendor/vendor. The purchase order/contract without the bank‟s letter will not be taken as a proof for evaluation.

xi All the pages of the tender and Annexures should be properly page numbered.

xii The Vendor has to ensure completeness and accuracy of the commercial bids in terms of the computation and arithmetical accuracy of the bid and any totalling errors noticed would be added back for computing the TCO. However, it will be the discretion of the bank whether or not to pay the additional amount to the Vendor.

xiii The vendor should not have been blacklisted by any central/state government organization/public sector undertaking self declaration to that effect should be submitted – Annexure V

3.4 Eligibility Bid

3.4.1 Response Format for Eligibility

i The prime vendor has to submit the response in hard copy and soft copy (in CD). All CD‟s submitted should be neatly labelled and should also include the name of the vendor. All the hard copies should be stamped & signed by the vendor.

ii A hard copy of the credential letters from banks / financial institutions neatly bound,/ labelled and properly page numbered.

iii Scanned copy of the credential letters from banks / financial institutions, labelled.

iv The Vendor‟s have to submit the soft copy of all documents for the RFP organized in appropriate directory structures. E.g. the financial information should be under the Financial Information Directory etc. Information should not be submitted in an unorganized manner.

3.4.2 Executive Summary

i Introduction to the project

ii Background of the Vendor and information

iii Solution Vendor‟s and a brief write up on them

iv A brief summary of understanding of the banks requirements, Vendor‟s capabilities, solution / product description.

3.4.3 Video Conference Solution Provider Capability

1) Solution Provider details a. Provide the necessary documentation in support for the solution provider of the

following: Corporate structure, founder, and related history of the company Ownership structure Number of years in this business and relevant business lines Specific certifications (SEI CMM, SAS 70, ISO 27001, ISO 9001:2000, etc.)

(Copy of the certificate(s))


of 135

2) Product Information a. The product information and your responses to the requirements and criteria listed

should be precise and easy to follow, as it will significantly impact your evaluation as a solution provider.

b. The information on your company‟s product, should include the following: Product Name Description of the software

c. Please provide the following information for each product offered by you in the above categories: Features of Product: Versions & Release dates Functionality Security aspects Hardware requirements Software requirements Database (where applicable) Licensing information & costing

Implementation Details: Time-frame Skills required for usage Training provided (for usage)

Maintenance support Number of years since the product has been in operation Vendor‟s plan to introduce future releases and enhancements Any other information considered relevant by you for the purpose of evaluation

3) Experience

Key people who will be involved in the project across functions:

Role in Project Experience

Project Director Minimum of 5 years work experience in similar field Been on the Vendor‟s payroll since the past 5 years Should have been a Project Director for a similar

implementation

Project Manager Should have at least 8 years of work experience Should have been on Vendor‟s payroll since the past 3

years Should have experience in executing similar

implementations

Technical Team

Leaders

Should have at least 4 years of work experience Should have been on Vendor‟s payroll since the past 2

years Should have experience in executing similar

implementations

3.5 Technical Bid

The technical bid should be structured in the following sequence

3.5.1 Covering letter as per Annexure C

3.5.2 Executive Summary


of 135

The Executive Summary should be limited to a maximum of three pages and should summarize the

content of the response. The Executive Summary should initially provide an overview of Vendor's

organization and position with regards to software and professional services in Banking Sector. A

summary of the Vendor's products and services that will be provided as a part of this procurement

should follow. A brief description of the unique qualifications of the Vendor should then be provided

followed by a summary on capabilities such as resources and past experience of implementing such

products. Information provided in the Executive Summary is to be presented in a clear and concise

manner.

3.5.3 Technical Requirements

3.5.3.1 The System Features Section of the Vendor‟s proposal must consist of a response to the technical requirements. The Vendor should clearly communicate how the proposed system will address the technical requirements defined in Annexure E of this RFP.

3.5.3.2 Detailed Work Plan (Project Plan) and Personnel schedule for all the areas as mentioned in Section 2.1 “Project Scope”, of this document as per Annexure I – Work Plan Schedule. A PERT chart providing the split up of the project work and scheduled date of commencement of delivery and completion of the project should also be provided;

3.5.3.3 Copy of Price Bid without commercials as per Annexure M –Technical Bill of Materials and mention the technical details;

3.5.3.4 Established Service Centre location details as per Annexure F;

3.5.3.5 Manufacturer Authorization Form [MAF] for the Equipments / Hardware items offered for Video Conferencing Solution as per Annexure A;

3.5.3.6 Technical Compliance Statement – Annexure W

3.5.3.7 Queries in the format as given in Annexure J.

3.6 Commercial Bid

The Commercial Bid should give all relevant price information and should not contradict the

Technical Bid in any manner.

There should be no hidden costs for items quoted. The offer must be made in Indian Rupees only

and the offer should include all applicable taxes and other charges, if any. The format for submission

of Commercial Bid is as follows:

Annexure H – Commercial Bill of Materials

Annexure H – Commercial Bill of Material should match with Annexure M – Technical Bill of

Material.


of 135

4. Evaluation Methodology

4.1 Introduction

The evaluation methodology will be a three-stage process.

The Phases are:

Phase 1 - Eligibility Evaluation

Phase 2 - Technical Evaluation

Phase 3 – Commercial Evaluation

Vendor‟s who meet the eligibility criteria will be eligible for the Technical evaluation.

Vendor‟s who will qualify technical evaluation criteria will be qualified for the Commercial evaluation.

4.2 Phase 1: Eligibility Evaluation

The Eligibility Criteria for the Vendor‟s is mentioned in Annexure G of the RFP document. The

Vendor needs to comply with all the eligibility criteria mentioned to be evaluated in Phase 2. The

supportive documents for eligibility proof needs to be provided. There will be no scoring involved in

the Eligibility Evaluation.

4.3 Phase 2: Technical Evaluation

The evaluation will be done on a total score of 700.

Sr. No Technical Evaluation Phase Maximum

Marks

1 Compliance with Technical Specifications (Provide

compliance in Annexure E)

450

2 Vendor and OEM capabilities 200

3 Technical Presentation 50

Total 700

Refer to Section 4.4 Short listing for details on evaluation scoring.

The Vendor needs to achieve a cut – off score of 500 out of 700 for the Proposal

Evaluation independently to be qualified for Phase 3 - commercial bid evaluation.

4.3.1 Compliance with Technical Specification – Scoring Methodology

Sr. No Details of Technical Specification (Refer Annexure E) Maximum Marks

1 Compliance to MCU specification 200

2 Compliance to End Points specification 50

3 Compliance to Management & Scheduling and Call Control 50

4 Compliance to Firewall and Recording & Streaming Solution 50

5 Compliance to LCD panels specification 20

6 Compliance to Ethernet Switch and Router specification 30

7 Compliance to Functional requirement 50

Maximum Marks 450

Bank at its discretion may reject the bidders proposal if there are non compliance observed in

Annexure E – Details of Technical specification and Annexure W – Technical Compliance Statement


of 135

4.3.2 Vendor and OEM Capabilities

The Bank would evaluate the Vendor based on the Vendor and OEM capabilities for having

implemented the VC solutions in India.

Sr. No. Vendor Capabilities

Detailed Requirements Support Requirements Scoring Methodology Maximu

m Marks

Annexure

1

Vendor should possess valid

ISO certification

► ISO 9001

► ISO 14001

► ISO 27001

Vendor‟s Copy of

Certification for ISO

27001, ISO 9001 and

ISO 14001

Marks for each

certificate:

ISO 9001 – 5 marks



No Certificate – 0 marks

15

2

Vendor Support Centre for

providing 24x7 Telephonic

services

Support Centre

Provide 24x7

Telephonic Services

12 x 7 Vendor Support

Centre – 10 marks

24 x 7 Vendor Support

Centre – 20 marks

No / any other Vendor

Support Centre – 0

marks

20

3

Vendor must have minimum 5

expert level trained and

Certified Personnel of OEM

across India and should

provide the details of these

personnel with their training &

certification details, identified

for executing the scope of

work as detailed in the

bidding document.

Details of expert level

trained and Certified

Personnel of OEM

across India with

supporting documents

Less than 5 – 0 marks

5 trained and certified

personnel of OEM – 10

marks

> 5 and <= 10 trained

and certified personnel

of OEM – 20 marks

>= 11 trained and

certified personnel of

OEM – 30 marks

30

Annexure

P

4

The Vendor must have the

experience of successful

implementation of minimum 3

full high definition Video

Conferencing projects with

minimum 20 HD VC end

points in organization in India

each comprising supply,

installation, operationalization

and maintenance of Video

Conferencing facility from the

last 3 years.

Vendor should provide

Purchase order and

letter from the

organization in India

Less than 3 Video

Conferencing projects –

0 marks

3 Video Conferencing

projects in India – 10

marks

>3 and < = 5 Video

Conferencing projects in

India – 15 marks

> = 6 Video

Conferencing projects in

India – 20 marks

20


of 135

5

Vendor must have experience

of successful implementation

of Video Conferencing

solution in a single

organization with 30 or more

endpoints

Vendor should provide

Purchase order and

letter from the

organization

30 end points in single

organization – 10 marks

40 end points in single

organization – 20 marks

50 or more end points in

single organization – 30

marks

30

6

Vendor should adhere to

timelines and coverage of

Task as mentioned in the

RFP.

Vendor should give

detailed project plan

which complies with

the RFP timelines.

Submission of Project

Plan with complied

timelines – 10 marks

Non submission of

Project plan with non

complied timelines – 0

marks

10

Annexure

I

7 Vendor should adhere to the

SLA defined in the RFP.

Vendor should comply

to the RFP SLA.

Compliance to SLA – 10

marks

Non compliance to SLA

– 0 marks

10

Annexure

K

Sr. No. OEM Capabilities

Detailed Requirements Support

Requirements

Scoring Criteria Maximu

m

Marks

Annexure

8

The OEM custom duties paid

spares depot in the country

for faulty hardware

replacement

The vendor should

submit the list of the

OEM depots. The

OEM should have a

custom duty paid

depot at New Delhi or

NCR region and at

PSB zones.

1) One or more centres

in Delhi & NCR – 15

marks


in Punjab (including

Chandigarh) – 10 marks


in - Mumbai or Chennai

or Kolkata – 5 marks.

Centres as follows-

4) – (1) + (2) = 25 marks

5) – (1) + (3) = 20 marks

6) – (2) + (3) = 15 marks

7) - (1) + (2) + (3) = 30

marks

30

Annexure

Q

9

OEM to provide 24x7x365

technical support centre in

India.

Details with address,

toll free number, email

address of OEM

12x7x365 technical

support centre in India –

10 marks

24x7x365 technical

support centre in India –

20 marks

Any other service times

= 0 marks

20

Annexure

R


of 135

10

OEM should have at least 5

Number of OEM offices in

India

Details with address &

Phone Number of

OEM

Less than 5 OEM offices

– 0 marks

>= 5 and < 10 OEM

offices – 5 marks

>= 10 OEM offices – 10

marks

10

Annexure

S

11

ISO 9001 Certification for

OEM equipment

manufacturing facility

Copy of Certificate

should mention OEM

equipments or OEM

name

ISO 9001 Certification

for OEM – 5 marks

No Certification – 0

marks

5

Maximum Marks 200

4.3.3 Technical Presentation

The Bank would request the short listed Vendor‟s to present and demonstrate the proposed solution,

the project plan and facilities management.

A total of 50 marks have been assigned for the Technical Presentation.

Sr.

No. Technical Presentation Evaluation Maximum Marks

1 Technical Presentation of the proposed solution

to the Bank – Broad Assessment parameters (not

restricted to):-

► Key features of proposed VC solution

► Scope of Work

► Project Plan

► Team Structure

► Facilities Management

50

4.4 Short Listing

The Vendor needs to achieve a cut – off score of 500 out of 700 for the Proposal Evaluation

independently to be qualified for Phase 3 - commercial bid evaluation. In the event only one Vendor

qualifies the Bank will have the right to open the commercial bid of that single qualified Vendor. In

the event that none of the Vendors qualify, then the Bank at its sole discretion may choose to select

two Vendors who have achieved the top 2 scores to qualify for the next phase. In case only one bid

is received, then the Bank reserves the right to either evaluate the single bid or re-tender. The Bank

retains the right to decide upon the final approach to be taken by for Vendor short listing and the

same may be different from the ones stated above. The decision of the Bank shall be final and

binding in that regard.

Based on sum of the proposal evaluation scores obtained, the Vendors will be categorized as T1,

T2, T3 etc. on the basis of their individual scores obtained. (In the descending order, i.e. T1 being

the Vendor with the highest score, followed by T2 with the next highest score and so on.)

Also, the Bank may, at its sole discretion, decide to seek more information from the respondents in

order to normalize the proposals. However, respondents will be notified separately, if such

normalization exercise is resorted to.

4.5 Phase 3: Commercial Evaluation

The Commercial Bids of only technically qualified Vendors from the Phase 2 – Technical Evaluation

will be opened and evaluated by the bank. The commercial evaluation will take into account on the

following factors


of 135

4.5.1 The commercial bid would be evaluated based on a “Total Cost of Ownership” („TCO‟)

4.5.2 All evaluated bids will be compared among themselves to determine the lowest evaluated Bid.

4.5.3 The Vendors will be categorized as L1, L2, L3 etc on the basis of their TCO (In the ascending order, i.e. L1 being the Vendor with the lowest TCO, followed by L2 with the next lowest TCO. The Vendor whose TCO is evaluated to be the lowest- L1 will be eligible for the order.

5. Terms & Conditions

5.1 General

Vendor‟s to adhere to the terms of this Request for Proposal (RFP) and the Bank will not accept any

deviations to the same. If the Vendor‟s have absolutely genuine issues only then should they provide

their nature of non – compliance to the same in the format provided. The Bank reserves its right in its

sole discretion not to accept such deviations to the tender terms.

The Bank intends that the Vendor appointed under the RFP shall have the single point responsibility

for fulfilling all obligations and providing all deliverables and services required for successful

implementation of the project, notwithstanding the fact that the Vendor may appoint / procure

services of third party suppliers (including software Vendor‟s) to perform all or part of the obligations

contained under this RFP and that the Bank may for convenience enter into arrangements, including

tripartite agreements, with such third party Vendor‟s, if required.

Unless agreed to specifically by the Bank in writing for any changes to the RFP issued, the Vendor

responses would not be incorporated automatically in the RFP document.

Unless expressly overridden by the specific agreement to be entered into between the Bank and the

Vendor, the RFP shall be the governing document for arrangement between the Bank and the

Vendor‟s.

5.1.1 Rules for responding to this Request for Proposal (RFP) –

5.1.1.1 Last date for submission of bids is 28th February 2012 by12.30 PM.

5.1.1.2 All responses received after the due date / time would be considered late and would not be accepted or opened.

5.1.1.3 All responses should be in English language. All responses by the Vendor‟s to this RFP document shall be binding on such Vendor‟s for a period of 180 days after the opening of the technical bids.

5.1.1.4 All responses including commercial and technical bids would be deemed to be irrevocable offers/proposals from the Vendor‟s and may if accepted by the Bank form part of the final contract between the Bank and the selected Vendor. Vendor‟s are requested to attach a letter from an authorized signatory attesting the veracity of information provided in the responses. Unsigned responses would be treated as incomplete and are liable to be rejected.

5.1.1.5 Any technical or commercial bid, submitted cannot be withdrawn / modified after the last date for submission of the bids unless specifically permitted by the Bank. In case, due to unavoidable circumstances, the Bank does not award the contract within six months from the last date of the submission of the bids, and there is a possibility to award the same within a short duration, the Vendor would have the choice to maintain the bid security with the Bank or to withdraw the bid and obtain the security provided.

5.1.1.6 The Vendor‟s are required to quote for all the components mentioned in the Section 2.1 “Project Scope” and Section 2.2 “Detailed Requirements” of this document. In case any Vendor does not quote for any of the components, the response would be deemed to include the quote for such unquoted components. It is mandatory to submit the responses in the formats given along with this document.


of 135

5.1.1.7 Based on the bank‟s requirements as listed in this document, the Vendor should identify the best-suited solution that would meet the banks requirements and quote for the same. In case the Vendor quotes for more than one solution (for example one quote for software x and y and another quote for software x and z) then the response would be considered as improper and liable to be rejected. The Vendor should not give options to the Bank to select from. The Vendor is expected to select the best option and quote for the same.

5.1.1.8 Each offer should specify only a single solution, which is cost-effective and meeting the tender specifications. It is the responsibility of the Vendor to decide the best suitable solution.

5.1.1.9 In the event the Vendor has not quoted for any mandatory or optional items in the Commercial Bid as required by the Vendor and forming a part of the RFP document circulated to the Vendor‟s and responded to by the Vendor‟s, the same will be deemed to be provided by the Vendor at no extra cost to the Bank.

5.1.1.10 The Bank is not responsible for any assumptions or judgments made by the Vendor‟s for arriving at any type of sizing or costing. The Bank at all times will benchmark the performance of the Vendor to the RFP documents circulated to the Vendor‟s and the expected service levels as mentioned in these documents. In the event of any deviations from the requirements of these documents, the Vendor must make good the same at no extra costs to the Bank, in order to achieve the desired service levels as well as meeting the requirements of these documents. The Bank shall not be responsible for any assumptions made by the Vendor. The Bank‟s interpretation will be final.

5.1.1.11 The Bank ascertains and concludes that everything as mentioned in the RFP documents circulated to the Vendor‟s and responded by the Vendor‟s have been quoted for by the Vendor‟s, and there will be no extra cost associated with the same in case the Vendor has not quoted for the same.

5.1.1.12 In the event the Bank has not asked for any quotes for alternative prices, and the Vendor furnishes the alternative price in the Vendor‟s financial bid, the higher of the prices will be taken for calculating and arriving at the Total Cost of Ownership. However payment by the Bank will be made at the lower price.

5.1.1.13 In the event optional prices are not quoted by the Vendor, for items where such prices are a must and required to be quoted for, then it will be taken by the bank that the said item is provided to the bank without any cost, and the highest price quoted by any of the participating Vendor will be taken as the cost, for such alternatives for arriving at the Total Cost of Ownership for the purpose of evaluation of the defaulting / deviating Vendor.

5.1.1.14 All out of pocket expenses, travelling, boarding and lodging expenses for the entire life of the contract should be a part of the financial bid submitted by the Vendor to the Bank. No extra costs on account of any items or services or by way of any out of pocket expenses, including travel, boarding and lodging etc. will be payable by the Bank. The Vendor cannot take the plea of omitting any charges or costs and later lodge a claim on the Bank for the same.

5.1.1.15 The Vendor at no point in time can excuse themselves from any claims by the Bank whatsoever for their deviations in conforming to the terms and conditions, payments schedules, time frame for implementation etc. as mentioned in the RFP documents circulated by the Bank. Vendor shall be fully responsible for deviations to the terms & conditions, project schedule etc. as proposed in the RFP

5.1.1.16 Each tender shall be made in the legal name of the Bidder and shall be signed and stamped by the Bidder or a person duly authorised to sign on behalf of the Bidder. In case of a Limited Company, the person should be named as “Authorised Signatory” in Board Resolution of the Company. (Must submit copy of Board Resolution)


of 135

5.1.1.17 Preliminary Scrutiny – The Bank will scrutinize the offers to determine whether they are complete, whether any errors have been made in the offer, whether required technical documentation has been furnished, whether the documents have been properly signed, and whether items are quoted as per the schedule. The Bank may, at its sole discretion, waive any minor non-conformity or any minor deficiency in an offer. This shall be binding on all Vendors and the Bank reserves the right for such waivers and the Bank‟s decision in the matter will be final.

5.1.1.18 Clarification of Offers – To assist in the scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Vendor‟s for clarification of their offer. The Bank has the right to disqualify the Vendor whose clarification is found not suitable to the proposed project.

5.1.1.19 No Commitment to Accept Lowest or Any Tender – The Bank shall be under no obligation to accept the lowest or any other offer received in response to this tender notice and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever and entirely at its

discretion. The Bank reserves the right to make any changes in the terms and conditions of purchase. The Bank will not be obliged to meet and have discussions with any Vendor, and / or to listen to any representations.

5.1.1.20 Erasures or Alterations – The offers containing erasures or alterations will not be considered. There should be no hand-written material, corrections or alterations in the offer. Technical details must be completely filled up. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as “OK”, “accepted”, “noted”, “as given in brochure / manual” is not acceptable. The Bank may treat the offers not adhering to these guidelines as unacceptable.

5.1.1.21 Price Negotiation – It is absolutely essential for the Vendor‟s to quote the lowest price at the time of making the offer in their own interest. The bank will not negotiate with the vendor.

5.1.1.22 Vendor presentation – Vendor‟s are requested to be prepared to make presentations as part of the final evaluation in accordance with the responses given for the identified requirements, any time after the last date for submissions of bids. The Bank will communicate a date and time to all qualified Vendor‟s any time after the last date for submission of bids.

5.1.1.23 Right to Alter Quantities – The Bank reserves the right to alter the requirements specified in the tender. The Bank also reserves the right to delete one or more items from the list of items specified in the tender. There are no limitations on the number of additions or deletions that the bank can make in the quantity quoted by the Vendor for the period of the contract. The bank will take the prices and unit rate quoted by the vendor for the additions/deletions in the quantities. This would be valid for the period of the contract.

5.1.1.24 Details of Sub-contracts, as applicable – If required by the Bank, Vendor‟s should provide complete details of any subcontractor/s used for the purpose of this engagement. It is clarified that notwithstanding the use of sub contractors by the Vendor, the Vendor shall be solely responsible for performance of all obligations under the RFP irrespective of the failure or inability of the subcontractor chosen by the Vendor to perform its obligations. The Vendor shall also have the responsibility for payment of all dues and contributions, as applicable, towards statutory benefits for its employees and of sub-contractors.


of 135

5.1.1.25 If the Bank is not satisfied with the technical specifications in any tender and observes major deviations, the technical bids of such Vendor‟s may not be short-listed and the price bids of such Vendor‟s may not be opened. No further discussions shall be entertained with such Vendor‟s in respect of the subject technical bid. The bank may also ask the Vendor to change one or more solutions if the bank is not comfortable with the solution provided by the Vendor. The Vendor will promptly have to make such changes. If the Vendor is not willing to consider the changes suggested by the Bank, then the bank may chose to technically disqualify the Vendor.

5.1.1.26 Vendor‟s shall indicate their existing service centre details and proposed arrangements for maintenance in all centres indicated in Annexure F- Details of Service Centres including places where they do not have a service centre.

5.1.1.27 The Vendor is responsible for managing the activities of its personnel or the personnel of its subcontractors/franchisees and will be accountable for omission and commission of both.

5.1.1.28 Vendor should ensure that the software procured by the bank is licensed and legally obtained with valid documentation made available to the Bank.

5.1.1.29 Vendor shall provide licenses for applications and database as required by the Bank to successfully utilize the solution. The Vendor shall provide the licenses for all software being a part of its proposed solution to the Bank.

5.2 Price bids

5.2.1 The Vendor is requested to quote in Indian Rupees („Rs‟). Bids in currencies other than Rs would not be considered.

5.2.2 The prices and other terms offered by Vendor‟s must be firm for an acceptance period of 180 days from the last date for submitting this bid.

5.2.3 The prices quoted by the Vendor shall include all costs such as, taxes, levies, cess, excise and custom duties, entry tax, octroi, cess, VAT , CST , insurance, transportation to sites of installation etc inclusive of all taxes. Bank will be responsible for payment of service tax and any such tax for such services like AMC/ATS which are payable after warranty period. The price payable to the Vendor shall be inclusive of carrying out any modifications changes / upgrades to the VC - Other software that is required to be made in order to comply with any statutory or regulatory requirements or any industry-wide changes arising during the subsistence of this agreement, and the Bank shall not pay any additional cost for the same.

5.2.4 If any tax authorities of any state, including, local authorities like corporation, municipality, mandal panchayat, etc. or any central government authority or statutory or autonomous or such other authority imposes any tax, penalty or levy or any cess / charge and if the Bank has to pay the same for any items or supplies made by the Vendor, the Bank has to be reimbursed such amounts paid by the Bank, on being intimated to the Vendor along with the supporting and relevant documents.

5.2.5 In case of any variation (upward or down ward) in Government levies / taxes / cess / excise / custom duty etc. up-to the date of invoice, the benefit or burden of the same shall be passed on or adjusted to the Bank. Local entry taxes / octroi or VAT / CST or Service Tax, whichever is applicable, if any, will be paid by the Bank on production of relative payment receipts / documents. If the Vendor makes any conditional or vague offers, without conforming to these guidelines, the Bank will treat the prices quoted as in conformity with these guidelines and proceed accordingly.


of 135

5.2.6 Terms of payment as indicated in the RFP document that will be issued by the Bank will be final and binding on the Vendor and no interest will be payable by the Bank on outstanding amounts under any circumstances. If there are any clauses in the Invoice contrary to the terms of the Purchase Contract, the Vendor should give a declaration on the face of the Invoice or by a separate letter explicitly stating as follows “Clauses, if any contained in the Invoice which are contrary to the terms contained in the Purchase Contract will not hold good against the Bank and that the Invoice would be governed by the terms contained in the Contract concluded between the Bank and the Vendor”. Vendor should ensure that the project should not suffer for any reason.

5.2.7 Price Comparisons:

5.2.7.1 The Bank will consider the Total Cost of Ownership („TCO‟) over a 5-year period of the contract. The TCO will comprise of all basic costs including all taxes (VAT/CST and any other as applicable), levies, cess, excise and custom duties, insurance and transportation to sites of installation.

5.2.7.2 Vendor‟s are expected to maintain the solution supplied and to commence FM from the date of acceptance of such solution by the Bank.

5.2.7.3 Prices for facilities management resources must be quoted, on yearly basis‟, after taking due consideration for the warranty period and providing the adequate benefit to the Bank;

5.2.7.4 Normalization of bids: The Bank will go through a process of technical evaluation and normalization of the bids if required to the extent possible and feasible to ensure that Vendors are more or less on the same technical ground. After the normalization process, if the Bank feels that any of the bids needs to be normalized and that such normalization has a bearing on the price bids; the Bank may at its discretion ask all the technically short-listed Vendors to resubmit the technical and commercial bids once again for scrutiny. The Bank can repeat this normalization process at every stage of technical submission or till the Bank is satisfied. The Vendors agree that they have no reservation or objection to the normalization process and all the technically short listed Vendors will, by responding to this RFP, agree to participate in the normalization process and extend their co-operation to the Bank during this process. The Vendors, by submitting the response to this RFP, agree to the process and conditions of the normalization process.

5.2.7.5 The Price offer shall be on a fixed price basis. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be liable to be rejected. The price quoted by the Vendor should necessarily include the following:

5.2.7.5.1 Cost of the equipment;

5.2.7.5.2 Minimum of 1 year comprehensive Product warranty and 4 years of

Maintenance / Facilities Management covering all parts, service visits to

the concerned VC locations . The FM should include all costs that the

original manufacturer would charge the Vendor;

5.2.7.5.3 Quarterly preventive maintenance of all the equipments to be supplied,

which should interalia, include cleaning of inside and outside of all

equipments during warranty / AMC period and ensuring that system

does not have any Virus;

5.2.7.5.4 Transportation, forwarding and freight charges of all equipment to the

site;


of 135

5.2.7.5.5 Comprehensive Insurance to cover equipment till the point of time of

final acceptance by the Bank; The equipment shall be fully insured in

Indian Rupees (Rs). In case any loss or damage of any nature

whatsoever occurs, the Vendor shall be responsible for initiating and

pursuing claims and settlement and also make arrangements for repair

and/or replacements of any damaged item/s;

5.2.7.5.6 All taxes, duties and levies of whatsoever nature including local tax ,

entry tax , octroi , CST , VAT, Cess etc ;

5.2.7.5.7 Services which are required to be extended by the Vendor in

accordance with the terms and conditions of the contract

5.2.7.5.8 The Vendor must provide and quote for all products and services as

desired by the Bank as mentioned in this RFP. Any products / services

not proposed to be provided by the Vendor will result in the proposal

being incomplete, which may lead to disqualification of the Vendor.

5.2.7.5.9 End of Sales / End of support: The Vendor has to ensure that any

equipment supplied as part of this RFP should not have either reached

or announced end of sales on the date of such supply or end of support

for at least 5 years from the date of issue of purchase order. In the

event if any equipment supplied by the Vendor reaches end of support,

within the period of contract, the Vendor has to replace the equipment

at no additional cost to the Bank.

5.3 Bid Security & Performance Guarantee

5.3.1 Bid Security – Vendor‟s are required to give a Bid Security by way of bank guarantee. Bid security validity period should be for 6 months from the date of submission of bid.

5.3.2 Offers made without the Bid Security will be rejected.

5.3.3 The amount of bid security would be forfeited in case:

i The Vendor withdraws the bid prior to validity period of the bid; ii The Vendor refuses to accept and sign the contract as specified in this document; or iii The Vendor fails to provide the performance guarantee within 2 weeks from the date of

purchase order by the Bank

5.3.4 If the contract is awarded, the Vendor should furnish a Performance Guarantee to the extent of 15% of the value of the contract within 2 weeks of the date of purchase order . If the Performance guarantee is not submitted, the Bank reserves the right to cancel the contract and appropriate/forfeit the Bid Security. Until the Performance Guarantee is given, the validity of Bid Security will continue. The Performance Guarantee should be valid for the period of the contract and 3 months thereof. It would be returned to the Vendor after the expiry or termination of the contract and 3 months thereof or by breach thereof.

5.3.5 The project will be deemed complete only when all the solutions contracted by the Bank are delivered in good condition, installed, implemented, tested and accepted along with the associated documentation and training provided to Bank‟s employees; as per the requirements of the contract executed between the Bank and the Vendor.

5.3.6 Responses to this RFP should not be construed as an obligation on the part of the Bank to award a purchase contract for any services or combination of services. Failure of the Bank to select a Vendor shall not result in any claim whatsoever against the Bank and the Bank reserves the right to reject any or all bids in part or in full, without assigning any reason whatsoever.


of 135

5.3.7 By submitting a proposal, the Vendor agrees to promptly contract with the Bank for any work awarded to the Vendor. Failure on the part of the awarded Vendor to execute a valid contract with the Bank will relieve the Bank of any obligation to the Vendor, and a different Vendor may be selected.

5.3.8 Any additional or different terms and conditions proposed by the Vendor would stand rejected unless expressly assented to in writing by the Bank.

5.3.9 The Vendor must strictly adhere to the delivery dates or lead times identified in their proposal. Failure to meet these delivery dates, unless it is due to reasons entirely attributable to the Bank, may constitute a material breach of the Vendor‟s performance. In the event that the Bank is forced to cancel an awarded contract (relative to this RFP) due to the Vendor‟s inability to meet the established delivery dates, that Vendor will be responsible for any re-procurement costs suffered by the Bank. The liability in such an event would be limited to the amount actually spent by the Bank for procuring similar deliverables and services. The cost of such procurement will be borne by the Vendor. Both parties agree and understand that time is of the essence of contract.

5.3.10 All terms and conditions, payments schedules, time frame for implementation, expected service levels as per this tender will remain unchanged unless explicitly communicated by the Bank in writing to the Vendor. The Bank shall not be responsible for any judgmental errors/misconceptions/misunderstandings made by the Vendor with respect to any aspect of the Assignment. The Vendor shall at no point be entitled to excuse themselves from any claims by the Bank whatsoever for their deviations in conforming to the terms and conditions, payments schedules, expected service levels, time frame for implementation etc. as mentioned in this RFP.

5.3.11 The Vendor undertakes to provide appropriate personnel as well as other resources required, to execute the various tasks assigned as part of the project, from time to time.

5.3.12 The Bank would not be liable to pay any expenses incurred by the Vendor in preparation of the response to this RFP and also would not return the bid documents to the Vendor.

5.3.13 Bank shall not be held liable for costs incurred during any negotiations on proposals or proposed contracts or for any work performed in connection therewith.

5.3.14 Bank will return the Bid security to the unsuccessful vendors within 60 days after the finalisation of the contract with the selected vendor without any interest or charges thereon.

5.4 Changes to the RFP

5.4.1 This RFP may undergo change by either additions or deletions or modifications before the actual award of the contract by the Bank. The Bank also reserves the right to change any terms and conditions of the RFP and its subsequent addendums as it deems necessary at its sole discretion. The bank will post the addendums if any on banks website for information of vendors ,.

5.4.2 The Bank reserves the right to extend the dates for submission of responses to this document.

5.5 Confidentiality Agreement

5.5.1 This RFP contains information proprietary to the Bank. Each recipient is entrusted to maintain its confidentiality. It should be disclosed only to those employees involved in preparing the requested responses. The information contained in the RFP may not be reproduced in whole or in part without the express permission of the Bank. Disclosure of any such sensitive information to parties not involved in the supply of contracted services will be treated as breach of trust and could invite legal action. This will also mean termination of the contract and disqualification of the said vendor.

5.5.2 Responses received become the property of the Bank and cannot be returned. Information provided by each Vendor will be held in confidence, and will be used for the sole purpose of evaluating a potential business relationship with the Vendor.


of 135

5.6 Terms of Reference („ToR‟)

5.6.1 Contract Commitment

The Bank intends that the contract, which is contemplated herein with the Vendor, shall be for a

period of 5 years from the contract date.

5.6.2 Installation and Implementation:

The Vendor needs to ensure that the scope of work for implementation as a part of VC solution as

per Section 2.2.2 of this tender document.

5.6.3 Compliance with Laws

Compliance with all applicable laws: The Vendor shall undertake to observe, adhere to, abide by, comply with and notify the Bank about all laws in force or as are or as made applicable in future, pertaining to or applicable to them, their business, their employees or their obligations towards them and all purposes of this tender and shall indemnify, keep indemnified, hold harmless, defend and protect the Bank and its employees/officers/staff/ personnel/representatives/agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform to or comply with the above and all other statutory obligations arising there from Compliance in obtaining approvals/permissions/licenses. The Vendor shall promptly and timely obtain all such consents, permissions, approvals, licenses, etc., as may be necessary or required for any of the purposes of this project or for the conduct of their own business under any applicable Law, Government Regulation/Guidelines and shall keep the same valid and in force during the term of the project, and in the event of any failure or omission to do so, shall indemnify, keep indemnified, hold harmless, defend, protect and fully compensate the Bank and its employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from and the Bank will give notice of any such claim or demand of liability within reasonable time to the vendor.

This indemnification is only one of the remedies for the bank. The Vendor is not absolved from its responsibility of complying with the statutory obligations as specified above.

5.6.4 Assignment

Bank may assign the VC Project and the solution and services provided therein by the Vendor in whole or as part of a corporate reorganization, consolidation, merger, or sale of substantially all of its assets. The Bank shall have the right to assign such portion of the facilities management services to any of the sub-contractors, at its sole option and discretion, upon the occurrence of the following: (i) Vendor refuses to perform; (ii) Vendor is unable to perform; (iii) termination of the contract with the Vendor for any reason whatsoever; (iv) expiry of the contract. Such right shall be in addition to and without prejudice to the rights and remedies, which the Bank may have against the Vendor. The Vendor shall ensure that the said subcontractors shall agree to provide such services to the Bank at no less favourable terms than that provided by the Vendor and shall include appropriate wordings to this effect in the agreement entered into by the Vendor with such sub contractors. The assignment envisaged in this scenario is only in certain extreme events such as refusal or inability of the Vendor to perform or termination/expiry of the contract.

5.6.5 Insurance

In addition to the insurance policies taken by the Vendor with respect to the transportation of the

equipment as set out above, the Vendor shall maintain adequate professional liability and an all risk

Insurance for the aggregate of all deliverables and services to be rendered by virtue of VC Project

and shall provide to the Bank on request copies of such policy of insurance and evidence that the

premiums have been paid. The Vendor shall procure appropriate insurance policies of the limits

acceptable to the Bank for damage to Banks premises, Banks property, data or loss of life, which

may occur as a result of or in the course of performing the Vendors obligations under the RFP.


of 135

The Vendor shall furnish to the Bank prior to the commencement of the Pilot phase, copies of the

certificates of insurance as stipulated as set out herein certifying that the policies of insurance,

endorsed as required, are in full force and effect (together with any required waivers of subrogation).

The Vendor shall ensure that the policies contain provision that the Bank will be given thirty (30)

days‟ prior written notice by the insurers in the event of either cancellation or material change in

coverage; and that the Bank shall be given thirty (30) days‟ notice prior to termination of the

insurance for failure to renew or pay premium. The Insurance procured by the Vendor shall be

primary to any other insurance available to the Bank, its assigns, officers, directors, agents and

employees.

The Vendors‟ obligation to maintain insurance coverage hereunder shall be in addition to, and not in

lieu of, the Vendors‟ other obligations and the Vendor‟s liability to the Bank shall not be limited to the

amount of coverage.

Any delay in installation of the VC equipments for whatsoever reason should not entail in expiry of

insurance and the same should be continued to be extended up to the date of installation and

acceptance of the VC equipments by the Bank.

The insurance shall be on an amount equal to 100% of the total value of the equipments on “all

risks” basis, including theft & robbery, valid for a period up to delivery, installation, supervision of

commissioning and acceptance of the equipments by the Bank.

5.6.6 Order Cancellation

The Bank reserves its right to cancel the order in the event of one or more of the following situations,

that are not occasioned due to reasons solely and directly attributable to the Bank alone:

5.6.6.1 If vendor has complied with specification as per Annexure E, but however during the acceptance sign off, technical specification as per Annexure E are not complied then the order will be cancelled.

5.6.6.2 Delay in customisation / implementation / installation beyond the specified period that is agreed in the contract that will be signed with the successful Vendor.

5.6.6.3 Serious discrepancy in the quality of service / hardware / software expected during the implementation, rollout and subsequent maintenance process.

In case of order cancellation, any advance payments made by the Bank to the Vendor would necessarily have to be returned to the Bank with interest @ 15% per annum. The Vendor would also be required to compensate the Bank for any direct loss incurred by the Bank due to the cancellation of the contract and any additional expenditure to be incurred by the Bank to appoint any other Vendor.


of 135

5.6.7 Indemnity

Vendor shall indemnify, protect and save the Bank and hold the Bank harmless from and against all

claims, losses, costs, damages, expenses, action suits and other proceedings, (including reasonable

attorney fees), relating to or resulting directly or indirectly from (i) an act or omission of the Vendor,

its employees, its agents, or employees of the consortium in the performance of the services

provided by this contract, (ii) breach of any of the terms of this RFP or breach of any representation

or warranty by the Vendor, (iii) use of the deliverables and or services provided by the Vendor, (iv)

infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in

respect of all components provided to fulfil the scope of this project. Vendor shall further indemnify

the Bank against any loss or damage to the Bank‟s premises or property, Bank‟s data, loss of life,

etc., due to the acts of the Vendor‟s employees or representatives. The Vendor shall further

indemnify the Bank against any loss or damage arising out of loss of data, claims of infringement of

third-party copyright, patents, or other intellectual property, and third-party claims on the Bank for

malfunctioning of the equipment or software or deliverables at all points of time, provided however,

(i) the Bank notifies the Vendor in writing immediately on becoming aware of such claim, (ii) the

Vendor has sole control of defence and all related settlement negotiations, (iii) the Bank provides the

Vendor with the assistance, information and authority reasonably necessary to perform the above,

and (iv) the Bank does not make any statement or comments or representations about the claim

without prior written consent of the Vendor, except under due process of law or order of the court.

The written demand by the Bank as to the loss/ damages shall be final, conclusive and binding on

the Vendor and Vendor shall be liable to pay on demand without any contestation/demur the amount

of such loss/damages caused to the Bank. It is clarified that the Vendor shall in no event enter into a

settlement, compromise or make any statement (including failure to take appropriate steps) that may

be detrimental to the Bank‟s (and/or its customers, users and service providers) rights, interest and

reputation.


of 135

Vendor shall be responsible for any loss of data, loss of life, etc, due to acts of Vendor‟s

representatives, and not just arising out of gross negligence or misconduct, etc, as such liabilities

pose significant risk.

Vendor should take full responsibility for its and its employee‟s actions. Further, since the Bank‟s

data could be integrated/used under Vendor provided software and since the Vendor would be

managing the VC data centre at HO, the Vendor should be responsible for loss/compromise or

damage to Bank‟s data.

The Vendor should indemnify the Bank (including its employees, directors or representatives) from

and against claims, losses, and liabilities arising from:

i Non-compliance of the Vendor with Laws / Governmental Requirements

ii Intellectual Property infringement

iii Negligence and misconduct of the Vendor, its employees, and agents

iv Breach of any terms of RFP, Representation or Warranty

v Act or omission in performance of service.

vi Loss of data

Indemnity would be limited to court awarded damages and shall exclude indirect, consequential and

incidental damages. However indemnity would cover damages, loss or liabilities suffered by the

bank arising out of claims made by its customers and/or regulatory authorities.

The Vendor shall not indemnify the Bank for

(i) any loss of profits, revenue, contracts, or anticipated savings or

(ii) any consequential or indirect loss or damage whatsoever caused, provided that the claims

against customers, users and service providers of the Bank would be considered as a “direct”

claim.(Direct claims shall be indemnified by the Vendor)

5.6.8 Inspection of Records

All Vendor records with respect to any matters covered by this tender shall be made available to the

Bank or its designees at any time during normal business hours, as often as the Bank deems

necessary, to audit, examine, and make excerpts or transcripts of all relevant data. Said records are

subject to examination by Bank/Bank‟s auditors. The scope of such audit would be limited to Service

Levels being covered under the contract, and financial information would be excluded from such

inspection, which will be subject to the requirements of statutory and regulatory authorities.

5.6.9 Publicity

Any publicity by the Vendor in which the name of the Bank is to be used should be done only with

the explicit written permission of the Bank.

5.6.10 Solicitation of Employees


of 135

Both the parties agree not to hire, solicit, or accept solicitation (either directly, indirectly, or through a

third party) for their employees directly involved in this contract during the period of the contract and

one year thereafter, except as the parties may agree on a case-by-case basis. The parties agree

that for the period of the contract and one year thereafter, neither party will cause or permit any of its

directors or employees who have knowledge of the agreement to directly or indirectly solicit for

employment the key personnel working on the project contemplated in this proposal except with the

written consent of the other party. The above restriction would not apply to either party for hiring

such key personnel who (i) initiate discussions regarding such employment without any direct or

indirect solicitation by the other party (ii) respond to any public advertisement placed by either party

or its affiliates in a publication of general circulation or (iii) has been terminated by a party prior to the

commencement of employment discussions with the other party.

5.6.11 Penalty

5.6.11.1 Delay in delivery and installation

The Bank expects delivery of related hardware and software within 6 weeks from date of Purchase Order. However, if the Vendor commits delay in delivery or installation, integration of the Video-Conferencing equipments as mentioned in the purchase order within the period, the vendor will be liable to pay a sum of 1% (one percent) of the undelivered/uninstalled portion of the order value per site for each week of delay beyond the scheduled delivery date by way of liquidated damages. Cap on liquidated damages shall be 20% of the undelivered/uninstalled value of the order.

5.6.11.2 Delay in repair

Any equipment, including the software components / hardware parts, that is reported to be down on a given date by way of communication through telephone call, email, etc. by the Bank or its Network Management and Monitoring Agency of the Bank, during the Warranty or AMC period should be rectified by way of replacement of spare/providing a standby equipment within 8 hours in Semi-Urban and Rural Centres and within 4 hours in Urban and Metropolitan Centres. In case any part is found defective and the unit needs to be taken to the repair centre vendor needs to provide stand by equipment will be provided by the vendor. The Bank has rights to retain such standby equipment until the original equipment is replaced and working satisfactorily. In case the vendor fails to meet the above standard of maintenance, there will be a penalty of Rs 1000./- (Rupees One Thousand only) per day per equipment reported to be down. The penalty will be recovered from payments due to the vendor or by invoking Bank Guarantees provided.

The Supplier will accomplish preventive and breakdown maintenance activities to ensure

that all components function without defect or interruption as per the above condition.

5.6.11.3 Service Level


of 135

The Vendor shall provide the solution as per the Service Levels defined in Annexure K. In

case these service levels cannot be achieved or the inability of the proposed solution to

meet the scope of work as defined in the tender document, delay in implementation or

deliver the required functionality at service levels defined in Annexure K shall result in a

breach of contract and invoke the penalty clause. Penalty will be levied as mentioned in

Annexure K - Service Levels. The penalty will be subject to an overall cap of 20% of the

contract value. Thereafter, the contract may be cancelled and advance amount paid if any,

will be recovered with 1.25% interest per month. The bank also has the right to invoke the

performance guarantee.

Notwithstanding what is mentioned hereinabove or anywhere else in the tender, the maximum amount that may be levied by way of penalty pursuant to clause 5.6.11 shall on no account exceed 20 % of the Total Contract value and the contract value will be determined at the time of contract finalization. The contract value would exclude optional items until such optional are not used.

5.6.12 Information Ownership

All information processed, stored, or transmitted by Vendor equipment belongs to the Bank. By

having the responsibility to maintain the equipment, the Vendor does not acquire implicit access

rights to the information or rights to redistribute the information. The Vendor understands that civil,

criminal, or administrative penalties may apply for failure to protect information appropriately.

5.6.13 Sensitive Information

Any business information considered sensitive must be protected by the Vendor from unauthorized

disclosure, modification or access.

Types of sensitive business information that will be found on Bank‟s systems, the Vendor may

support or have access to include, but are not limited to: Information subject to special statutory

protection, legal actions, disciplinary actions, complaints, IT security, pending cases, civil and

criminal investigations, etc.

5.6.14 Privacy & Security Safeguards

The Vendor shall not publish or disclose in any manner, without the Bank's prior written consent, the

details of any security safeguards designed, developed, or implemented by the Vendor under this

contract or existing at any Bank location. The Vendor shall develop procedures and implementation

plans to ensure that IT resources leaving the control of the assigned user (such as being reassigned,

removed for repair, replaced, or upgraded) are cleared of all Bank data and sensitive application

software. The Vendor shall also ensure that all subcontractors who are involved in providing such

security safeguards or part of it shall not publish or disclose in any manner, without the Bank's prior

written consent, the details of any security safeguards designed, developed, or implemented by the

Vendor under this contract or existing at any Bank location.

5.6.15 Confidentiality

“Confidential Information” means any and all information that is or has been received by the Vendor

(“Receiving Party”) from the Bank (“Disclosing Party”) and that:

(a) relates to the Disclosing Party; and

(b) is designated by the Disclosing Party as being confidential or is disclosed in circumstances where the Receiving Party would reasonably understand that the disclosed information would be confidential or


of 135

(c) Is prepared or performed by or on behalf of the Disclosing Party by its employees, officers, directors, agents, representatives or consultants.

Without limiting the generality of the foregoing, Confidential Information shall mean and include any

information, data, analysis, compilations, notes, extracts, materials, reports, drawings, designs,

specifications, graphs, layouts, plans, charts, studies, memoranda or other documents, or materials

relating to the licensed software, the modules, the program documentation, and all enhancements

and updates, services, systems processes, ideas, concepts, formulas, methods, know how, trade

secrets, designs, research, inventions , techniques, processes, algorithms, schematics, testing

procedures, software design and architecture, computer code, internal documentation, design and

function specifications, product requirements, problem reports, analysis and performance

information, business affairs, projects, technology, finances (including revenue projections, cost

summaries, pricing formula), clientele, markets, marketing and sales programs, client and customer

data, appraisal mechanisms, planning processes etc. or any existing or future plans, forecasts or

strategies in respect thereof.

(d) “Confidential Materials” shall mean all tangible materials containing Confidential Information, including, without limitation, written or printed documents and computer disks or tapes, whether machine or user readable.

(e) Information disclosed pursuant to this clause will be subject to confidentiality for the term of contract plus two years.

(f) Nothing contained in this clause shall limit vendor from providing similar services to any third parties or reusing the skills, know-how and experience gained by the employees in providing the services contemplated under this clause, provided further that the vendor shall at no point use the Bank‟s confidential information or Intellectual property.

(g) The Receiving Party shall, at all times regard, preserve, maintain and keep as secret and confidential all Confidential Information and Confidential Materials of the Disclosing Party howsoever obtained and agrees that it shall not, without obtaining the written consent of the Disclosing Party:

5.6.15.1 Disclose, transmit, reproduce or make available any such Confidential Information and materials to any person, firm, Company or any other entity other than its directors, partners, advisers, agents or employees, sub contractors and contractors who need to know the same for the purposes of maintaining and supporting the Software provided as a part of this project. The Receiving Party shall be responsible for ensuring that the usage and confidentiality by its directors, partners, advisers, agents or employees, sub contractors and contractors is in accordance with the terms and conditions and requirements of this tender; or

5.6.15.2 Unless otherwise agreed herein, use any such Confidential Information and materials for its own benefit or the benefit of others or do anything prejudicial to the interests of the Disclosing Party or its customers or their projects.

5.6.15.3 In maintaining confidentiality hereunder the Receiving Party on receiving the confidential information and materials agrees and warrants that it shall:

5.6.15.3.1 Take at least the same degree of care in safeguarding such Confidential

Information and materials as it takes for its own confidential information

of like importance and such degree of care shall be at least, that which is

reasonably calculated to prevent such inadvertent disclosure;

5.6.15.3.2 Keep the Confidential Information and Confidential Materials and any

copies thereof secure and in such a way so as to prevent unauthorised

access by any third party;


of 135

5.6.15.3.3 Limit access to such Confidential Information and materials to those of its

directors, partners, advisers, agents or employees, sub contractors and

contractors who are directly involved in the consideration/evaluation of

the Confidential Information and bind each of its directors, partners,

advisers, agents or employees, sub contractors and contractors so

involved to protect the Confidential Information and materials in the

manner prescribed in this document; and

5.6.15.3.4 Upon discovery of any unauthorised disclosure or suspected

unauthorised disclosure of Confidential Information, promptly inform the

Disclosing Party of such disclosure in writing and immediately return to

the Disclosing Party all such Information and materials, in whatsoever

form, including any and all copies thereof.

5.6.15.4 The Receiving Party who receives the confidential information and materials agrees that on receipt of a written demand from the Disclosing Party:

5.6.15.4.1 Immediately return all written Confidential Information, Confidential

materials and all copies thereof provided to, or produced by it or its

advisers, as the case may be, which is in Receiving Party‟s possession

or under its custody and control;

5.6.15.4.2 To the extent practicable, immediately destroy all analyses, compilations,

notes, studies, memoranda or other documents prepared by it or its

advisers to the extent that the same contain, reflect or derive from

Confidential Information relating to the Disclosing Party;

5.6.15.4.3 So far as it is practicable to do so immediately expunge any Confidential

Information relating to the Disclosing Party or its projects from any

computer, word processor or other device in its possession or under its

custody and control; and

5.6.15.4.4 To the extent practicable, immediately furnish a certificate signed by its

director or other responsible representative confirming that to the best of

his/her knowledge, information and belief, having made all proper

enquiries the requirements of this paragraph have been fully complied

with.

5.6.15.5 The restrictions in the preceding clause shall not apply to:

5.6.15.5.1 Any information that is publicly available at the time of its disclosure or

becomes publicly available following disclosure (other than as a result of

disclosure by the Disclosing Party contrary to the terms of this

document); or any information which is independently developed by the

Receiving Party or acquired from a third party to the extent it is acquired

with the valid right to disclose the same.

5.6.15.5.2 Any disclosure required by law or by any court of competent jurisdiction,

the rules and regulations of any recognised stock exchange or any

enquiry or investigation by any governmental, statutory or regulatory

body which is lawfully entitled to require any such disclosure provided

that, so far as it is lawful and practical to do so prior to such disclosure,

the Receiving Party shall promptly notify the Disclosing Party of such

requirement with a view to providing the Disclosing Party an opportunity

to obtain a protective order or to contest the disclosure or otherwise

agree to the timing and content of such disclosure.


of 135

5.6.15.5.3 The Confidential Information and materials and all copies thereof, in

whatsoever form shall at all times remain the property of the Disclosing

Party and its disclosure hereunder shall not confer on the Receiving

Party any rights whatsoever beyond those contained in this document.

5.6.15.5.4 The confidentiality obligations shall survive the expiry or termination of

the agreement between the Vendor and the Bank and for a period of two

years thereafter. However sensitive information will survive for life.

5.6.16 Technological Advancements

During the tenure of the contract Vendor shall take reasonable and suitable action, , to provide the

Services to the Bank at a technological level that will enable the Bank to take advantage of

technological advancement in the industry from time to time without any additional cost to the bank.

5.6.17 Intellectual Property Rights

The Bank shall own all Intellectual Property Rights („IPR‟) in all software and other materials

(excluding any Vendor or third party products including any modifications, enhancements or

customisation made thereto) produced exclusively for the Bank by the Vendor pursuant to the

project including any adaptations , translations, derivative works and improvements that are

developed by the Vendor, specifically and exclusively for the Bank, whether protectable as a

copyright, trademark, patent, trade secret and design or otherwise. The ownership of all Intellectual

Property Rights in any information or materials provided to the Vendor by the Bank shall remain

vested in the Bank. The ownership of all Intellectual Property Rights for any Bank customer

information or materials provided to the Vendor by the Bank shall remain vested in the Bank.

Nothing shall restrict either Party from the use of any ideas, concepts, know-how, or techniques

relating to data processing or network management, which either Party, individually or jointly,

develops or discloses under this tender, unless it is developed exclusively for the Bank‟s use by the

Vendor. The Vendor shall also at all point of time be under the obligations imposed under the terms

of confidentiality as under clause 5.6.15 while making use of such ideas, concepts, know-how or

techniques. Also, such use shall not infringe either Party‟s patent rights or copyrights or a breach of

confidentiality obligations. However, except for the licenses expressly granted by an Agreement

between the Bank and the Vendor, both parties shall not infringe on any patents or copyrights of the

other Party. If a third party's claim endangers or disrupts Banks use of the software provided or

procured by the Vendor, the Vendor shall, at the Banks‟ option and at no charge to the Bank, (i)

obtain a license so that the Bank may continue use of the software; (ii) modify the software without

affecting the functionality of the software in any manner so as to avoid the infringement; (iii) replace

the software with a compatible, functionally equivalent and non-infringing product; or if these options

are in the opinion of the Bank commercially unreasonable (iv) bear the costs of procuring a

functionally equivalent software from a third party. The Vendor recognizes that the remedies

contained herein are in addition to any other remedies and / or claims which may be available to the

Bank under this Agreement or under the law.

All IPR in “software and other materials” made exclusively for the Bank shall vest with the Bank

alone. Material specifically developed by the Vendor for the Bank is defined as “Bank Materials”.

Any right to use, copy, adapt, modify, sub-license and market such Bank Materials for commercial

purposes by Vendor is restricted, and shall be permitted only with the express consent of the Bank.

However the Vendor shall not be permitted to use the business logic and business intelligence and

confidential information of the Bank contained in the Bank Material in any manner whatsoever.

5.6.18 Vendor‟s Liability


of 135

The Vendor‟s aggregate liability in connection with obligations undertaken as a part of the VC

Project regardless of the form or nature of the action giving rise to such liability (whether in contract,

tort or otherwise), shall be at actual and limited to the value of the contract. The Vendor‟s liability in

case of claims against the Bank resulting from misconduct or gross negligence of the Vendor, its

employees and subcontractors or from infringement of patents, trademarks, copyrights or such other

Intellectual Property Rights or breach of confidentiality obligations shall be unlimited.

The Bank shall not be held liable for and is absolved of any responsibility or claim/litigation arising

out of the use of any third party software or modules supplied by the Vendor as part of this RFP.

5.6.19 Monitoring & Audit

Compliance with security best practices may be monitored by periodic computer security audits /

Information Security Audits performed by or on behalf of the Bank. The periodicity of these audits will

be decided at the discretion of the Bank. These audits may include, but are not limited to, a review

of: access and authorization procedures, backup and recovery procedures, network security controls

and program change controls. To the extent that the Bank deems it necessary to carry out a

program of inspection and audit to safeguard against threats and hazards to the confidentiality,

integrity, and availability of data, the Vendor shall afford the Bank's representatives access to the

Vendor‟s facilities, installations, technical resources, operations, documentation, records, databases

and personnel. The Vendor must provide the Bank access to various monitoring and performance

measurement systems (both manual and automated). The Bank has the right to get the monitoring

and performance measurement systems (both manual and automated) audited without prior

approval / notice to the Vendor. The Vendor has to remedy all discrepancies observed by the

auditors at no additional cost to the bank.

5.6.20 Guarantees

Vendor should guarantee that the software and allied components used to service the Bank are

licensed and legal. All hardware and software must be supplied with their original and complete

printed documentation.

5.6.21 Force Majeure

5.6.21.1 The Vendor shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if any to the extent that its delay in performance or other failure to perform its obligations under the contract is the result of an event of Force Majeure.

5.6.21.2 For purposes of this Clause, "Force Majeure" means an event explicitly beyond the reasonable control of the Vendor and not involving the Vendor's fault or negligence and not foreseeable. Such events may include, Acts of God or of public enemy, acts of Government of India in their sovereign capacity and acts of war.

5.6.21.3 If a Force Majeure situation arises, the Vendor shall promptly notify the Bank in writing of such conditions and the cause thereof within fifteen calendar days. Unless otherwise directed by the Bank in writing, the Vendor shall continue to perform Vendor‟s obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

5.6.21.4 In such a case the time for performance shall be extended by a period (s) not less than duration of such delay. If the duration of delay continues beyond a period of three months, the Bank and the Vendor shall hold consultations in an endeavour to find a solution to the problem.

5.6.22 Resolution of Disputes

5.6.22.1 The Bank and the supplier Vendor shall make every effort to resolve amicably, by direct informal negotiation between the respective project directors of the Bank and the Vendor, any disagreement or dispute arising between them under or in connection with the contract.


of 135

5.6.22.2 If the Bank project director and Vendor project director are unable to resolve the dispute after thirty days from the commencement of such informal negotiations, they shall immediately escalate the dispute to the senior authorised personnel designated by the Vendor and Bank respectively.

5.6.22.3 If after thirty days from the commencement of such negotiations between the senior authorised personnel designated by the Vendor and Bank, the Bank and the Vendor have been unable to resolve amicably a contract dispute; either party may require that the dispute be referred for resolution through formal arbitration.

5.6.22.4 All questions, disputes or differences arising under and out of, or in connection with the contract or interpretation of any of its covenants or carrying out of the work whether during the progress of the work or after the completion and whether before or after the determination, abandonment or breach of the contract shall be referred to arbitration by a sole Arbitrator: acceptable to both parties OR the number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third presiding arbitrator. The arbitration proceedings shall be conducted in English language. The arbitral reference shall be decided and adjudicated upon by the arbitral tribunal on merits. The arbitral tribunal shall be empowered to pass final and preliminary awards as also grant interim relief, as the interest of justice may warrant. The award may, inter alia, be in the nature of a decree of specific performance of contract, money decree, decree for damages, decree for perpetual and mandatory injunction etc. The award of the Arbitral Tribunal shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 or any statutory modification thereof shall apply to the arbitration proceedings and the venue of the arbitration shall be New Delhi. The cost of arbitration proceedings shall be equally borne by the parties.

5.6.22.5 If a notice has to be sent to either of the parties following the signing of the contract, it has to be in writing and shall be first transmitted by facsimile transmission by postage prepaid registered post with acknowledgement due or by a reputed courier service or speed post, in the manner as elected by the Party giving such notice. All notices shall be deemed to have been validly given on (I) the business date immediately after the date of transmission with confirmed answer back, if transmitted by facsimile transmission, or (ii) the expiry of five days after posting if sent by registered post with A.D., or (iii) the business date of receipt, if sent by courier/speed post.

5.6.22.6 This RFP document shall be governed and construed in accordance with the laws of India. The courts of New Delhi alone and no other courts shall be entitled to entertain and try any dispute or matter relating to or arising out of this RFP document. Notwithstanding the above, the Bank shall have the right to initiate appropriate proceedings before any court of appropriate jurisdiction, should it find it expedient to do so.

5.6.22.7 The arbitration clause shall survive the termination of the contract.


of 135

5.6.23 Exit Option and Contract Re-Negotiation

5.6.23.1 The Bank reserves the right to cancel the order before the acceptance sign off in the event of happening one or more of the following situations, that are not occasioned due to reasons solely and directly attributable to the Bank alone:

5.6.23.1.1 Failure of the successful vendor to accept the contract and furnish the

Performance Guarantee within 2 weeks from date of purchase order;

5.6.23.1.2 Delay in customisation / implementation / installation beyond the

specified period that is agreed in the contract that will be signed with the

successful Vendor; and;

5.6.23.1.3 Serious discrepancy in the quality of service / hardware / software

expected during the implementation, rollout and subsequent

maintenance process.

5.6.23.2 In case of cancellation of order, any advance payments made by the Bank to the Vendor would necessarily have to be returned to the Bank with interest @ 1.25% per month from the date payment is made by the Bank to the Vendor, further the Vendor would also be required to compensate the Bank for any direct loss suffered by the Bank due to the cancellation of the contract. This is after repaying the original amount paid.

5.6.23.3 In addition to the cancellation of purchase contract, Bank reserves the right to appropriate the damages through encashment of Bid Security / Performance Guarantee given by the Vendor.

5.6.23.4 Notwithstanding the existence of a dispute, and/or the commencement of arbitration proceedings, the Vendor will be expected to continue the facilities management services. The Bank shall have the sole and absolute discretion to decide whether proper reverse transition mechanism over a period of 3 to 6 months, has been complied with. In the event of the conflict not being resolved, the conflict will be resolved through Arbitration.

5.6.23.5 The Bank and the Vendor shall together prepare the Reverse Transition Plan. However, the Bank shall have the sole decision to ascertain whether such Plan has been complied with.

5.6.23.6 Reverse Transition mechanism would typically include service and tasks that are required to be performed / rendered by the Vendor to the Bank or its designee to ensure smooth handover and transitioning of Bank‟s deliverables, maintenance and facility management.

5.6.24 Corrupt and Fraudulent Practices

As per Central Vigilance Commission (CVC) directives, it is required that Vendors / Suppliers /

Contractors observe the highest standard of ethics during the procurement and execution of such

contracts in pursuance of this policy:

5.6.24.1 “Corrupt Practice” means the offering, giving, receiving or soliciting of anything of values to influence the action of an official in the procurement process or in contract execution

5.6.24.2 “Fraudulent Practice” means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Bank and includes collusive practice among vendors (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free and open competition


of 135

The Bank reserves the right to reject a proposal for award if it determines that the vendor recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question. The Bank reserves the right to declare a vendor ineligible, either indefinitely or for a stated period of time, to be awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent practices in competing for or in executing the contract.

5.6.25 Waiver

No failure or delay on the part of either party relating to the exercise of any right power privilege or

remedy provided under this RFP or subsequent agreement with the other party shall operate as a

waiver of such right power privilege or remedy or as a waiver of any preceding or succeeding breach

by the other party nor shall any single or partial exercise of any right power privilege or remedy

preclude any other or further exercise of such or any other right power privilege or remedy provided

in this RFP all of which are several and cumulative and are not exclusive of each other or of any

other rights or remedies otherwise available to either party at law or in equity.

5.6.26 Violation of terms

The Bank clarifies that the Bank shall be entitled to an injunction, restraining order, right for recovery,

suit for specific performance or such other equitable relief as a court of competent jurisdiction may

deem necessary or appropriate to restrain the Vendor from committing any violation or enforce the

performance of the covenants, obligations and representations contained in this RFP. These

injunctive remedies are cumulative and are in addition to any other rights and remedies the Bank

may have at law or in equity, including without limitation a right for recovery of any amounts and

related costs and a right for damages.

5.6.26.1 Victoria Rights

The Bank reserves the right to visit any of the Vendor‟s premises without prior notice to

ensure that data provided by the Bank is not misused.

5.6.27 Addition/Deletion of Qualified Offerings

Both parties agree that the intent of this tender is to establish an initial set of service offerings. The

Bank recognizes that, as the use of these services expands, it is possible that additional services

and / or service categories will be needed. In addition, the Bank recognizes that from time to time

software products that are provided as part of Vendor services will be upgraded or replaced as

technology evolves. Replacement and / or supplemental software products that meet or exceed the

minimum proposal requirements may be added with the prior approval of the Bank. All

enhancements/replacements/supplements which are required/mandated due to

regulatory/statutory/government requirements have to be done by the Vendor free of cost. Also all

minor modifications/changes to the solution being offered have to be done free of cost. Bank may

request a change order in the event of actual or anticipated change(s) to the agreed scope of work,

services, deliverables and schedules. The Vendor shall prepare a change order reflecting the actual

or anticipated change(s) including the impact on deliverables schedule. The Vendor shall carry out

such services as required by the Bank at mutually agreed terms and conditions.

The Vendor shall agree that the price for incremental offering cannot exceed the original proposed

cost at the unit rates provided for TCO calculations the Bank has the right to order as much as it

wants at those rates.

All quantities mentioned in this RFP are indicative. The quantities of components to be procured as

part of this tender can be varied by the Bank and there is no limit to the addition or deletion in the

quantities until the period of the contract.

5.6.28 Termination


of 135

The Bank shall be entitled to terminate the agreement with the Vendor at any time by giving thirty (30) days prior written notice to the Vendor.

5.6.28.1 The Bank shall be entitled to terminate the agreement at any time by giving notice if:

(a) The Vendor breaches its obligations under the RFP or the subsequent agreement and if the breach is not cured within 15 days from the date of issuance of notification in this regard by the bank to the vendor.

(b) If such breach is not of the type that could be cured within 15 Working Days, failure by Vendor to provide the Bank, within 15 Working Days, with a reasonable plan to cure such breach, which is acceptable to the Bank.

(c) The Vendor (i) has a winding up order made against it; or (ii) has a receiver appointed over all or substantial assets; or (iii) is or becomes unable to pay its debts as they become due; or (iv) enters into any arrangement or composition with or for the benefit of its creditors; or (v) passes a resolution for its voluntary winding up or dissolution or if it is dissolved.

5.6.28.2 The Vendor shall have right to terminate only in the event of winding up of the Bank.

Upon termination/expiration of this tender & subsequent Agreement for any reason whatsoever and upon making the payment as applicable, the Vendor undertakes to provide reverse transition services.

5.6.29 Effect of termination

5.6.29.1 The Vendor agrees that it shall not be relieved of its obligations under the reverse transition mechanism notwithstanding the termination of the assignment.

5.6.29.2 Reverse Transition mechanism would typically include service and tasks that are required to be performed / rendered by the Vendor to the Bank or its designee to ensure smooth handover and transitioning of Bank‟s deliverables, maintenance and facility management.

5.6.29.3 Same terms (including payment terms) which were applicable during the term of the contract should be applicable for reverse transition services.

5.6.29.4 The scope of the RFP is not merely to implement and transfer but also to provide facility management.

5.6.29.5 The Vendor agrees that after completion of the Term or upon earlier termination of the assignment the Vendor shall, if required by the Bank, continue to provide maintenance services to the Bank at no less favourable terms than those contained in this RFP. In case the bank wants to continue with the Vendor's services after the completion of this contract then the Vendor shall offer the same or better terms to the bank. Unless mutually agreed, the rates shall remain firm.

5.6.29.6 The Bank shall make such prorated payment for services rendered by the Vendor and accepted by the Bank at the sole discretion of the Bank in the event of termination, provided that the Vendor is in compliance with its obligations till such date. However, no payment for “costs incurred, or irrevocably committed to, up to the effective date of such termination” will be admissible. There shall be no termination compensation payable to the Vendor.

5.6.29.7 The termination of the contract shall not be prejudicial to survival of arbitration clause, indemnity clauses, confidentiality clauses and other clauses of this RFP which have been specifically covenanted to continue to bind the parties notwithstanding the termination of this RFP


of 135

5.6.30 Merger & Acquisition

The Vendor shall agree that in the event of a merger, acquisition or consolidation the licenses and

rights that are currently used by the bank will be transferred to the other entity with all rights to its

usage.

5.6.31 Severability

Should any covenant or recital of this RFP or contract is held to be void, such declaration shall not prejudice the legality of other covenants and recitals contained herein. The parties, in such circumstances, shall suitably modify the contract in order to ensure its implementation in its letter and spirit.

5.6.32 This contract cannot be modified or altered except by way of a written memorandum duly signed and executed by the bank and the vendor.

5.6.33 Cost of Agreement

The Vendor will have to bear the cost of stamp duty of agreement as per the laws of the land. The

Bank‟s decision on the stamp duty is final in case of any dispute.


of 135

ANNEXURES

ANNEXURE A - Manufacturer Authorization Form

Date:

To,

Dy. General Manager - IT

Punjab & Sind Bank, H.O.

21 Rajendra Place,


Phone – (011)

Fax -

Dear Sir,

We ……………………………………………………………… (Name of the Manufacturer) who are established and

reputable manufacturers of …………………………………… having factories at ………, …………, ………, ……………

and …………… do hereby authorize M/s ……………………… (who is the vendor submitting its bid pursuant to the

Request for Proposal issued by the Bank) to submit a Bid and negotiate and conclude a contract with you for supply of

equipments manufactured by us against the Request for Proposal received from your Bank by the Vendor and we have

duly authorised the Vendor for this purpose.

We hereby extend our guarantee and warranty as per terms and conditions of the RFP and the contract for the

equipment and services offered for supply against this RFP by the above-mentioned Vendor, and hereby undertake to

perform the obligations as set out in the RFP in respect of such equipments and services.

Yours Faithfully

Authorised Signatory

(Name:

Phone No. Fax E_mail )

(This letter should be on the letterhead of the Manufacturer duly signed by an authorized signatory)


of 135

Annexure B - Helpdesk and Escalation Matrix

Detailed Features of Helpdesk Remarks

Process for incident login SLA Maintenance Workflow for Service Tickets Report Facility

Escalation time frame as per Severity Matrix

Severity Level Type Time Line for Resolution

Escalation Matrix as per Severity Level

Severity Level Resolution on Time Resolution Team

Escalation Level


of 135

ANNEXURE C – Cover Letter

Date:

To,



21 Rajendra Place,


Phone – (011)

Fax -

Dear Sir,

1. Having examined the Tender Documents including all Annexures, the receipt of which is hereby duly acknowledged, we, the undersigned offer to supply, deliver, implement and commission ALL the items mentioned in the „Request for Proposal‟ and the other schedules of requirements and services for your bank in conformity with the said Tender Documents in accordance with the schedule of prices indicated in the Price Bid and made part of this Tender.

2. If our Bid is accepted, we undertake to comply with the delivery schedule as mentioned in the Tender

Document.

3. We agree to abide by this Tender Offer for 180 days from date of Tender opening and our Offer shall remain

binding on us and may be accepted by the Bank any time before expiry of the offer.

4. This Bid, together with your written acceptance thereof and your notification of award, shall constitute a

binding Contract between us.

5. We undertake that in competing for and if the award is made to us, in executing the subject Contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

6. We agree that the Bank is not bound to accept the lowest or any Bid the Bank may receive.

7. We certify that we have provided all the information requested by the bank in the format requested for. We also

understand that the bank has the exclusive right to reject this offer in case the bank is of the opinion that the

required information is not provided or is provided in a different format.

Dated this…………………………………..by ……………………….20

Authorised Signatory

(Name: Contact Person, Phone No., Fax, E-mail)

(This letter should be on the letterhead of the Vendor duly signed by an authorized signatory)


of 135

ANNEXURE D - Details of Addresses

Zone Address

Amritsar-urban Hall Bazar Opp. Town Hall, Amritsar

Amritsar-Rural Chowk Phawara, Hall Bazar, Amritsar

Hoshiarpur Gurmukh's Tower, Thanda By Pass Road, (Near Bajwa Petrol Pump), Hoshiarpur

Bareilly Gagandeep Complex, 148 Civil Lines, Bareilly

Bhatinda 7, Bhagoo Road, Bhatinda

Bhopal 186, Zone 2, MP Nagar, Bhopal 462011

Chandigarh I SCO 79-81, Bank Square, Sec-17B, Chandigarh

Chandigarh II SCO: 79 & 80, 2nd Floor, Sector - 17B, Chandigarh - 160 017

Chennai Ist Floor, 770A, Anna Salai, Chennai

Faridkot Red Cross Bhanwan, Faridkot

Gurdaspur 435/7,Civil Lines, Gurdaspur

Guwahati 42, MG Road, Uzan Bazar, Guwahati

Haryana 2nd Floor, Sec-17B, Chandigarh

Jalandhar Model Town, Jalandhar

Kolkata 14/15, Old Court House Street, Kolkata

Lucknow 8,Jwaladevi Building, Lal Bagh, Lucknow

Ludhiana Bhai Bala Chowk, 5th floor, Noble Enclave, Ludhiana

Dehradun Opposite Tehsil, A.K. Road, Dehradun - 248 001 (Uttaranchal)

Mumbai Mumbai Fitwell House, L.B.S. Marg, Vikhroli (West), Mumbai – 400083

Delhi – I Sidhartha Enclave, Ashram Ckowk, New Delhi - 110014

Delhi – II Second floor, 38 / 39 Industrial Area, Naraina- Phase - I New Delhi 110028

Delhi – III Bhandari House, Nehru Place, New Delhi

Patiala Passey Road, Patiala

Head Office Punjab & Sind Bank, H.O.21 Rajendra Place, New Delhi – 110 125

(CMD , ED , GM ,CGM and Board Room)

LHO & STC Chandigarh I SCO 79-81, Bank Square, Sec-17B, Chandigarh


of 135

ANNEXURE E – Details of Technical Specifications

MCU

Sl.No. Specifications Compliance (Yes/ No)

Vendor Remark

s

1 Capacity

1.1 Should have the ability to connect at least 37 video sites and 20 audio sites from day one in a single MCU without cascading

1.2 Audio participants will be SIP or H323 or participants from mobile phone calling into the MCU using external ISDN gateway or ISDN module on the MCU

2 ISDN Capacity

2.1 The MCU should be equipped with 2 PRI ISDN Gateway (Internal/External) day one

2,2 The MCU should be able to scale the capacity without loosing any of the features and functionalities.

3 Video quality performance

3,1 All video ports must support 30 fps of 1080p resolution from day one

3,2 Should support H.264 even in Continous presence

4 Bandwidth per port

4.1 4Mbps

5 Video Standards

5.1 Should support H.261, H.263, H.263+, H.263++, H.264 video algorithms

6 Video Resolution

6.1 Should support video resolution from QCIF to 1080p without losing ports

7 Audio Standards

7.1 Alongwith the Support for basic algorithms like G.711 and G.722.1 the MCU should also support wideband Audio protocols like MPEG 4 AAC - LC and/or MPEG 4 AAC – LD

8 IP protocols

8.1 The MCU should support H.323 and SIP protocols

8.2 Must have support for IPV6.

9 Transcoding & RateMatching

9.1 The MCU should support transcoding of different Audio/video Protocols.

9.2 MCU should be able to combine HD and SD in the same conference

9.3 The MCU should have an video encode resource per participant

10 Dual Video

10.1 The MCU should support H.239 for sending and receiving dual video streams (Presenter + Presentation)

11 Conference Features

11.1 The MCU should have built-in provision for conference scheduling and reservation

11.2 The MCU should allow active speaker selection using an endpoint's remote control

11.3 The MCU should allow Far End Camera Control Tunnelling using Endpoint remote control or from the Web.

11.4 The layout from MCU must utilize the screen space efficiently and every video pane in a multiparty layout should have thin borders.

12 Conference Capacity


of 135

12.1 It should be possible to create at least 10 different conferences of which 4 should be of permanent nature i.e with no end time defined.

12.2 The MCU must be capable of hosting at least 6 simulataneous conferences each of 4 to 6 sites such that the total capacityof the MCU does not exceed 40 sites.

13 Network Resilience

13.1 Should support intelligent downspeeding, packet pacing and packet loss concealment

13.2 Should support H.323 Alternate Gatekeper functionality

14 Security

14.1 The MCU must be a secure Non-PC Harware with a strong operating system.

14.2 The MCU should support 128 Bit strong AES encryption for calls and H.235 for authentication

14.3 The MCU must support encryption for calls on SIP.

15 Network Interface

15.1 Must support 10/100/1000 Mbps ethernet port

16 Network Interface

16.1 MCU, Endpoints, Scheduling & Management, Call Control and NAT Firewall traversal should be from same OEM

Note: MCU must be standards based and should support third party VC infrastructure. The MCU must support both H323 as well as SIP protocol and should have the ability to support Video as well as audio participants in the same call.

Zonal Offices-CMD-ED-CGM-GM(IT) - End Points

S.No Specifications Compliance (Yes/ No)

Vendor Remarks

1 Video : Video Standards

1.1 H.263, H.264

1.1.1 H.264 in an Encrypted call should be possible

1.1.2 H.264 should be possible when sending or receiving two live video sources e.g. Presenter and Presentation.

2 Video Frame Rate

2.1 Should support 30 fps with 1080p resolution from day one

3 Video Features

3.1 Ability to send and receive two live simultaneous video sources in a single call, so that the image from the main camera and PC or document camera can be seen simultaneously.

3.2 Should support H.239 and BFCP protocols with WXGA/HD720p resolution

4 Video Output

4.1 Should have at least 2no.'s of HDMI / DVI ( High Definition Multimedia Interface) output to connect Full High Definition display devices such as plasma and projectors for both Video and Content.(Dual Monitor Support)


of 135

4.2 It should be posible to display the main video on one HD screen and the presentation/dual video on the otherHD screen.

5 Video Input

5.1 Should have at least one HD video Input to connect HD camera with full functionalities as mentioned in the camera sepcifications

5.2 Should have DVI ( Digital Video Interface) input to connect PC/ Laptop directly to the Video conferencing system and display resolutions from WXGA (1280 x 768) to 1080p (1920 x 1080)

6 Audio : Audio standards supported

6.1 G.711, G.722,G.722.1, 64 kbps MPEG-4 AAC-LD or equivalent standard must be supported..

7 Other Desirable features

7.1 Noise Reduction, Automatic Gain control, Acoustic Echo Canceller, Active Lip syncronization

8 Audio Inputs

8.1 Should support 2 Microphone inputs from day one

8.2 The microphones must be standard based microphones.

8.3 The pick up of the microphones should be at least 10 feet from the microphone.

8.4 Echo Cancellation for every input must be available.

9 External devices

9.1 Should have USB port to connect external devices.

10 Network Interfaces

10.1 1 LAN /Ethernet--10/100Mbps full duplex

10.2 Should have support for IPV4 and IPV6

11 Bandwidth

11.1 IP--at least 4 Mbps (point to point)

12 Network Capabilities

12.1 Packet Loss Based Downspeeding

13 Multiparty Conferencing

13.1 The endpoint must have the ability to escalate a point to point call to a multiparty call on an ad-hoc basis.

14 H.323/ IP Features

14.1 Differenciated Services( QOS):

14.2 IP Precedence.

14.3 DiffServ

15.1 IP adaptive bandwidth management (including flow control)

15.2 Auto Gatekeeper discovery

15.3 Auto Network Address Translation( NAT) support

15.4 Standards based- Packet Loss Recovery feature on H.323 call

15.5 Should support URL Dialling

15.6 Support for H.245 DTMF tones in H.323

16 SIP Features


of 135

The endpoints must support SIP in addition to H323 protocol. Calls can be made on SIP or H323 without having to restart or reconfigure the endpoint.

16.1 The endpoint must register with any standard SIP server. Please list the supported SIP servers.

16.2 Must support data sharing capability in SIP calls for dual stream transmit and receive.

17 Security : Menu Control

17.1 Password protected system menu

18 Encryption of video call

18.1 ITU-T standards based Encryption of the video call

18.2 Call should be encrypted end-to-end on IP

18.3 Should support Standards-based: H.235 v2 & v3 and AES Encryption via Automatic key generation and exchange. The same should be available in a call with Video with presentation (dualvideo)

18.4 Ability to manually turn encryption On or OFF should be there.

18.5 Automatic key generation and exchange

19 Camera

19.1 1/3" CMOS

19.2 Minimum of 10X zoom

19.3 1920 x 1080 pixels progressive @ 30fps

19.4 The Camera and codec should be from the same manufacturer.

19.5 Should have at least 70 degrees filed of view (horizontal)

20 Directory services

20.1 Should support Local and Global directories

20.2 Should support LDAP and H.350 protocols for directory transfer.

Note Specifications for IP based HD video conferencing Endpoints for Conference Rooms. The VC system should be standard based with separate camera and HD audio video Interfaces

STC and Board Room - End Points

S.NO Specifications Compliance (Yes/ No) Vendor

Remarks

1 Video : Video Standards

1.1 H.263, H.264

1.1.1 H.264 in an Encrypted call should be possible

1.1.2 H.264 should be possible when sending or receiving two live video sources e.g. Presenter and Presentation.

2 Video Frame Rate

upto 30 fps with 1080p resolution from day one


of 135

2.1 The second video source (either PC input or second HD camera input) should have a frame rate of 30Fps even when the main HD video source has a resolution of 1080p 30 fps in a H239 mode.

3 Video Features

Ability to send and receive two live simultaneous video sources in a single call, so that the image from the main camera and PC or document camera can be seen simultaneously

3.1 Should support H.239 and BFCP protocols with WXGA resolution or HD720p resolution

3.2 Should support High Definition HDMI interface for HD display connectivity.

4 Video Output

Should have 2no.'s of High Definition outputs to connect High Definition display devices such as plasma and projectors.

5 Video Input

Should have 4 video inputs as given below:

5.1 Should have at least 2 HDMI/ DVI inputs to connect the main HD1080p PTZ camera and secondary auxiliary 1080p camera

5.2 Should have DVI / HDMI( Digital Video Interface) input to connect PC/ Laptop directly to the Video conferencing system and display resolutions from WXGA (1280 x 768) to 1080p (1920 x 1080)

5.3 Should support 1 Composite input/ Component/ BNC/S-Video

6 Audio : Audio standards supported

7 G.711, G.722,G.722.1, 64 kbps MPEG-4 AAC-LD or equivalent standard must be supported..

8 Other Desirable features

Noise Reduction, Automatic Gain control, Acoustic Echo Canceller, Active Lip syncronization

9 Audio Inputs

should support 2 Microphone inputs from day one

9.1 Should support additional 2 line level audio inputs

10 External devices

Should have USB port to connect external devices.

10.1 Should have RS232 port for management.


1 LAN /Ethernet--10/100

11.1 Must have support for IPV6

11.2 The system should support H.323 and SIP simulatenously

12 Bandwidth

12.1 Bandwidth : 6Mbps

13 Multisite Features

13.1 4-way SIP /H.323 Multiconference with resolution of at least 576p30 or better

13.2 Individual layouts in MultiSite CP


of 135

13.3 H.323/SIP/VoIP in the same conference

13.4 Support for Presentation (H.239/BFCP) from any participant at resolutions up to WXGAp30

13.5 H.264, Encryption, Dual Stream from any site

14 Network Capabilities

Packet Loss Based Downspeeding

14.1 Packet loss resilience: Should have the ability to handle packetloss upto 5% without degradation of network quality


Differenciated Services( QOS)

15.1 IP adaptive bandwidth management (including flow control)


15.3 Auto Network Address Translation( NAT) support

15.4 Standards based- Packet Loss Recovery feature on H.323 call


15.6 Support for H.245 DTMF tones in H.323

16 Security : Menu Control

17 Password protected system menu

18 Encryption of video call

ITU-T standards based Encryption of the video call

18.1 Call should be encrypted end-to-end on IP

18.2 Should support Standards-based: H.235 v2 & v3 and AES Encryption via Automatic key generation and exchange. The same should be available in a call with Video with presentation (dualvideo)



19 Camera

1/3" CMOS

19.1 10X zoom

19.2 1920 x 1080 pixels progressive @ 30fps

20 Directory services

Should support Local and Global directories


Note The VC system should be standards based with separate camera and HD audio video Interfaces. Should have an additional 1080p Camera along with the main camera to focus on the whiteboard or on the audience as need be. The specification for the additional camera are as same as the main camera specified below.


of 135

Executive - End Points (Optional)

S.No Specifications Compliance (Yes/ No) Vendor

Remarks

1 Video Standards:

1.1 H.263, H.264

1.2 The system should support H.323 and SIP simultaneously

1.3 The system should support H.239/BFCP in both H.323 and SIP calls

1.4 H.264 should be possible when sending or receiving two live video sources e.g. Presenter and Presentation.

2 Video Frame Rate

2.1 30 fps in 1080p call with 1080p resolution day one

3 Video Features:

3.1 Ability to send and receive two live simultaneous video sources in a single call.

3.2 Should support H.239 protocol

3.3 Should support BFCP protocol

3.4 It should be possible to use the screen as PC monitor

4 Video Input:

4.1 Should have DVI ( Digital Video Interface) input to connect PC/ Laptop directly to the Video conferencing system and display a resolution of XGA/SXGA.

5 Video Resolution:

5.1

4CIF (704 x 576 pixels),

Interlaced CIF (iCIF 352 x 576 pixels), Natural Video

CIF (352 x 288 pixels)

720p (1280 x 720 pixels)

1080p (1920x1080 pixels) transmit & receive

6 Audio:

6.1

Audio System : The system should have two stereo front speakers with inbuilt microphones, wideband handset.

● One 3.5-mm line-in jack for PC or other audio source

Provision for headset (Mic and speakers) for private audio conversation

6.2 G.722,G.722.1, G.711, MPEG 4 AAC LD or better - which supports 20 KHz audio must be supported

7 Audio Standard :

8 Other Desirable Features

Noise Reduction, Automatic Gain control, Automatic Audio mixer


1 x LAN /Ethernet--10/100

9.1 1 x LAN /Ethernet--10/100 to connect a PC (i.e. built in switch)


of 135

10 Bandwidth

H.323 and SIP bandwidth upto 4 Mbps in point to point calls


11.1 Must support Standard based Packet loss recovery algorithm to handle packet loss.

11.2 DiffServe.


11.4 Packet Loss Recovery feature on H.323 call


11.6 Should suport secure Firewall portocols--H.460.18 and H.460.19

12 SIP Features

The endpoints must support SIP in addition to H323 protocol. Calls can be made on SIP or H323 without having to restart or reconfigure the endpoint.

12.1 The endpoint must register with any standard SIP server. Please list the supported SIP servers.

12.2 Must support BFCP for dual stream transmit and receive.

13 Data Collaboration

13.1 H.239 Presentation through presence of DVI Input port

14 Security

14.1 Password protected system menu

14.2 Meetings both point and point , should be password protected and the same should be possible for H.323 and SIP networks

14.3 Encryption of video call: ITU-T standards based Encryption of the video call

14.4 Call should be encrypted end-to-end on IP calls

14.5 H.233,H.234,H.235. 'AES' encryption of IP calls. Call should be encrypted end to end even in a multiconference.



15 Camera

15.1 Should be HD 1080p camera, with privacy shutter

15.2 Must support 1080P resolution. Should support Wide formats. Must support 1920 X 1080resolution

15.3 Must have Manual Focus.

15.4 The camera should function as a document camera also. In case the built in camera does not have this funtionality an additionaldocument camera may be supplied

16 Web Browser Support

16.1 Internal web server

16.2 Should support HTTPS, Telnet and XML

16.3 Remote software upload

17 Directory Services

17.1 Should support Local and Global directories



of 135

Note Should be an integrated system with at least 24 inch LCD/TFT screen or above and fixed integrated camera with 1080P resolution in 16:9 format and with speakers for audio output. The Codec should be a part of the unit. No separate Codec's are preferred. The product should be operated for dialing calls and data sharing through an intuitive man-machine interface such as touch panel and should not rely on an external computer or obsolete interfaces such as keyboard and mouse.

Management & Scheduling

Sl. No Specifications Compliance (Yes/ No)

Vendor Remarks

1 Management of Video Conferencing devices and Infrastructure

The Management application should provide system management capabilities of all the video conferencing endpoints, MCU, Gatekeepers. It should be possible to get detailed configuration of these devices.

1.1 The application should be able to manage third party VC systems i.e VC units and MCU from other vendors also.

1.2 It should allow conference and participant connection control

1.3 The system must be able to manage 50 devices including MCU and call control. It should have the ability to scale to manage upto 500 devices in the future without change in hardware.

1.4 Must provide a strong GUI so that the devices can be arranged in a customizable folder view format.

1.5 The management view must also be able to superimpose the device deployment in a customizable map view so that a map can serve as a background and the devices can be positioned on such a map.

1.6

It should automatically be able to detect the latest software version of the VC endpoints and upgrade the endpoints.

It must also be possible to have a scheduled upgrade configured so that the management device can upgrade the endpoints at a suitable time.

2 Scheduling

The Application should Schedule point-to-point conferences

MCU meetings that will have Dial in and dial out participants from the MCU.

Lock conference, Preventing new participants from joining. Add external participants such as endpoints that are not part of the PSB network and are present on Internet or ISDN.

2.1 Should be able to book recurring meetings and video resources

2.2 Should show overview of scheduled meetings, resources and participants.


of 135

2.3 Should show realtime overview of Meeting status

2.4 Should have the ability to book conference rooms also. These would be conference rooms without any video conferencing units.

2.5 The Scheduling tool must provide the ability to check the availablity of the resources in a calendar format before booking any resources.

3 Intelligent Ticket Handling

The Management application should have provision for Automatic ticket handling and ticket priority customisation

3.1 It should support proactive system check-up prior to engaging scheduled meetings.

4 Phonebook services

The application should support creation and management of a central directory.

4.1 Supports hierarchical phonebook structure.

4.2 Should support creation of phonebooks from Active Directory & H.350

4.3 Should support automatic insertion of national and international dialing rules

4.4 Should support automatic insertion of ISDN Gateway prefixes, area codes and Country codes when scheduling a video call.

5 Templates/Provisioning

The application should have provision for custom template creation for management and provisioning.

5.1 The application should have the ability to create persistent setting templates that can be proactively enforced on systems.

5.2 Backup

6 The application should be able to backup the VC system settings.

6.1 It should have capability to perform daily configuration restores or as per the needs (Scheduled restore)

7 Monitoring

The software should support Live graphical web monitoring of the VC systems.

7.1 The software should support Live graphical web monitoring of ongoing conferences.

7.2 It must be possible to monitor live ongoing conferences. Both Scheduled as well as ad-hoc conferences must be mangeable.

7.3 Functionalities such a mute/unmute of individual sites, connect/disconnect of individual sites, view bandwidth of each sites, audio and video protocol of each site, snapshot if needed must also be possible.

8 Event Notification

The Management application should support event logging and notifications including boot, link down/up, connect error, call connected/disconnected, lost response/got response, Downspeeding, upgrade start/finish scheduling, gatekeeper registration, low battery, wrong password alert

9 Call Routing

The application should have the ability to do Automatic and Least Cost Routing on IP and ISDN

9.1 Should support automatic MCU, Gateway and Network Selection.

10 Hardware Supply

The Management application should have both server and software suite


of 135

Call Control

Sl. No. Specification Compliance (Yes/ No)

Vendor Remarks

1 H323 registration:

1.1 The video conferencing endpoints and MCU must be able to register with the H323 Gatekeeper.

2 SIP registration:

2.1 The video conferencing endpoints and MCU must be able to register with the SIP Server.

3 Interworking

3.1 The Call control device should be able to connect calls between H323 only and SIP only devices.

4 Capacity

4.1 Should allow at least 30 simultaneous calls in call routed mode to ensure comlate control over the call features such a call hold, transfer e.t.c and provide presence features

4.2 The capacity should be increased to support 400 calls simulteanously in the future on the same hardware.

4.3 The H323 registration over TCP/UDP should support H323 ID.

4.4 The SIP registration over TCP/UDP should support SIP URI.

4.5 Must have support for IPV6 and IPV4

5 SIP trunk

5.1 The Call Control Server must enable creation of a SIP based trunk/neigbour with the IP-PBX

5.2 Thus calls from IP phone should be able to reach the HD VC endpoints using the SIP URI number.

5.3 Call from the HD VC endpoint must be able to reach the IP phones.

5.4 Call from the IP phone should be able to reach the correct conference number on the MCU.

5.5 Call from the MCU should be able to reach the desired IP Phone.

5.6 The SIP Registrar must support SIP URI's in the following formats:

5.7 number@domain name (e.g. [email protected])

5.8 alphanumeric@domain name (e.g. [email protected])

5.9 Integration with Microsoft OCS / Lync environment should be possible

6 Call Control

6.1 Should provide flexibility such as creation of dialling pattern or modifying the dial plan.

7 Security

7.1 Security and authentication for registration of HD VC Endpoints.

8 Presence

8.1 TheCall control server must be capable of "Presence".

8.2 The status of the VC devices such as 'online', 'offline', 'busy' e.t.c such that calling party can know the status of the Video devices before making a call.

8.3 TheCall Control Server must have a presence engine so that when integration with other SIP devices such as MS OCS, Cisco CUCM, Avaya e.t.c. is done, the presence of the VC devcies can be published to the other devcies.

9 Bandwidth management


of 135

9.1 Should allow creation of Zones/Virtual groups for a cluster of endpoints.

9.2 Should allow restricting the bandwidth at the server level so that calls cannot exceed the defined bandwidth.

9.3 Should be able to create an upper limit for the total bandwidth between two zones e.g. no. of call X bandwidth per call should not exceed the set limit.

9.4 Ability to set restriction on who can call who,

10 Authentication and Registration

10.1 Registration to the server should be restricted by creation of either an allow list or deny list.

10.2 Ability to allow registration to the server only upon authentication of the device.

10.3 Creation of local authentication database and pulling of authentication credentials from an LDAP or AD server.

11 Redundancy and Scalability

11.1 The solution should be scalable to increase the capacity to at least 400 calls, 700 registrations

12 Form factor

12.1

The Call control solution should be appliance based 1U/2U rack mountable, with the software for Call control preloaded from the OEM's warehouse

Firewall Traversal

Sl. No. Specification Compliance (Yes/ No)

Vendor Remarks

1 Standards

1.1 Should support firewall traversal solution using the H.460.18 and H.460.19 protocol.

2 Interoperability with Firewalls

2.1 The solution should work with the existing firewall to traverse the firewall.

2.2 The solution should be open ended and work with all firewalls.

2.3 The solution should be open ended and work with all firewalls.

2.4 The existing Firewall should not be bypassed since the existing data security has been maintained by the Firewalls in place.

2.5 Video conferencing endpoints deployed at various PSU and Private banks must be able to take part in video conferencing /dial into the MCU and dial out from the MCU. The endpoints can be of various makes such as Polycom, TANDBERG, Cisco, Aethra, LifeSize using open standards.

2.6 Interoperability with all banks must be possible using standards based dialling methodology using the Internet.

3 Dial plan and call connectivity

3.1 The solution should support ability to call to public IP addresses.

3.2 Should support the ability for devices on the internet to be reached using a H323 ID or E.164 alias.


of 135

3.3 Should support the ability for devices on the internet to be reached on H323 using a H323 ID.

E.g. h323 id ([email protected]) or SIP URI ([email protected])

4 Integration with DNS

4.1 The Firewall Traversal Solution must have integration with DNS using SRV records or AAA records so as to have domain name based calling.

5 Capacity

5.1 Should support at least 25 calls @ 2 Mbps from day one and must have the scalability to upgrade to 80 calls @ 2 Mbps in the future using licence or software upgrade so as to ensure that new device need not be configured and commissioned.

6 Protocols

6.1 Should support all the H323 and SIP functionalities such as: H.239, BFCP, AES encryption, FECC, H.235

7 Security

7.1 Must support H.460 protocols. Should also have H.460 multiplexed media for H323 calls so as to reduce ports used by the calls to traverse the firewall

8 Authentication and Registration

8.1

The solution must support the ability to create authentication credentials for a VC device to be registered and make calls.

Recording & Streaming Solution

Sl. No.

Specification Compliance (Yes/

No) Vendor

Remarks

1 Video standards

1.1 H.261, H.263, H.264 should be supported.

2 Resolutions

2.1 Should support following resolution standard CIF, 4CIF, SD, 720p HD and 1080p HD.

3 Frame Rate

3.1 Should support Up to 30 frames or 60 fields per second.

4 Audio Standards

4.1 G.711, G.722, G.722.1 or better

5 Bandwidth

5.1 The device should support bandwidth from 128 kbps to 4 Mbps or more

6 Capacity

6.1 Should support recording of atleast 500 hours or 500 GB of HDD

7 Features

7.1 Universal Transcoding and Transrating,The device should support H.264 in H.239 enabled conferences.

7.2 Video and audio should be able to be played back via H.323/SIP or streamed using a bandwidth and codec that can be different to the source . The system should transcode and translate as required

7.3 All recordings should be stored in native format with no loss of quality

7.4 It should be possible to record up to 5 or more simultaneous conferences, with full video, stereo surround audio and H.239 content for each recording session


of 135

7.5 Multiple bit rate support of MPEG-4 format per recording while an ongoing 1080p call.

7.6 Possible to create multiple virtual recording rooms with different settings like recording, format, resolutions etc.

7.7 Should support audio only conferences in conjunction with the MCUs at backend.

7.8 The recording From an endpoint, MCU or ISDN gateway should be suported

7.9 H.323/SIP dial in, or dial out from built-in web server

7.10 Data from H.239 (dual video) capable endpoints

8 Streaming

8.1 Should support streaming both unicast and multicast. The streaming should include audio, video and data (H.239) of the conference

8.2 Following features should be supported during Streaming of Video:

8.3 Stream live or recorded content

8.4 Slides presented alongside video

8.5 Pause, rewind and fast forward for recorded playback

8.6 Embedded via web interface or standalone via URL

8.7 Viewed using Windows Media Player or RealPlayer or QuickTime

8.8 Support for recorded media transfer to any ftp server automatically.

9 Playback

9.1 Following Playback features should be supported:

9.2 To endpoint, MCU or gateway

9.3 Select using E.164 address,using auto attendant or dial out from web server

9.4 Replay of data / slides using H.239 (dual video)

9.5 Pause, rewind and fast forward using remote control

9.6 Bandwidth / codec adjusted to match endpoint and network

10 System Management

10.1 Management via embedded web server

10.2 It should support USB/RS-232 for upgrade or local control/diagnostics

11 Security Features

11.1 Following Security Features should be supported

11.2 Administrator, User and Guest passwords

11.3 Password protected streaming and content playback

11.4 It should accept and support DTMF passwords for H.323 endpoints

11.5 Should be a secure non-PC hardware and operating system

11.6 The device should support recordings "play back on an endpoint"to be secured via pin

code for security so that only the authorised person is able to view the recorded content.

11.7 The access control of the recorder should be extended from a local user database to

authentication through a corporate Active Directory.

11.8 NAT option should be available

12 Interfaces

12.1 1 x RJ45 Ethernet, 10/100/1000 Mbps full/half duplex, manual or auto sensing

13 Form Factor


of 135

13.1 The recording solution should be appliance based 1U/2U rack mountable, with the desired software preloaded from the OEM's warehouse

65" Inch LCD Panel (Panasonic, Samsung, Sony, LG)

S. No Min Specifications Compliance

(Yes/ No) Vendor

Remarks

1 The Display should have aspect ratio of 16:9 and a Viewable area of 65".

2 The Display should support true resolution of 1920X1080 pixels.

3 The Display should have minimum (Native) contrast ratio of 3000:1.

4 The Display should have minimum life span of 50,000 Hrs.

5 The display should have a brightness of 600 Cd/m2

6 The display should support the following video standards: NTSC, Modified NTSC, PAL, PAL 60 and SECAM

7 The display should have following input terminals.

7.1 RGB Input –Mini D-Sub 15 PIN x 1

7.2 DVI-D In – 24+1 PIN

7.3 RS-232C - D-Sub 9 PIN X 1 (For programming)

7.4 HDMI In – 2

8 The LCD should have in-built speakers (minimum 10W rms x 2)

9 The Display should have following functions:

9.1 Screen Saver function – Wobbling (For preventing any ghost image to appear on display).The display should have inbuilt Fan for longer duration of operation.

10 Auto Power off (For saving the power consumption when not in use)

10.1 Power Saver Mode (For saving power if not in use for short duration during VC)

11 The Display should support various types of mounting accessories like:

11.1 Wall Mount Bracket

Specification for 46 LCD Display (Make : Pansonic,Samsung,LG,Sony)


(Yes/ No) Vendor

Remarks

1 The Display should have aspect ratio of 16:9, viewable area of 46"




5 The display should have a brightness of 450 Cd/m2



7.1 a) RGB Input -Mini D-Sub 15 PIN x 1 (For connecting PC/LAPTOP)

7.2 b) DVI-D In - 24+1 PIN (For connecting VC)

7.3 c) RS-232C - D-Sub 9 PIN X 1 (For programming)

7.4 d) HDMI In - 2(For connecting DVD Players in future)




of 135

9.1 Screen Saver function - Wobbling (For preventing any ghost image to appear on display).The display should have inbuilt Fan for longer duration of operation.

10 a) Auto Power off (For saving the power consumption when not in use)

10.1 b) Power Saver Mode (For saving power if not in use for short duration during VC)


11.1 a) Wall Mount Bracket

40" Inch LCD Panel (Panasonic, Samsung, Sony, LG)


(Yes/ No) Vendor

Remarks

1 The Display should have aspect ratio of 16:9 and Viewable area of 40".




5 The display should brightness of 450 cd/m2



7.1 RGB Input –Mini D-Sub 15 PIN x 1

7.2 DVI-D In – 24+1 PIN

7.3 RS-232C - D-Sub 9 PIN X 1 (For programming)

7.4 HDMI In – 2



9.1 Screen Saver function – Wobbling (For preventing any ghost image to appear on display).The display should have inbuilt Fan for longer duration of operation.

10 Auto Power off (For saving the power consumption when not in use)

10.1 Power Saver Mode (For saving power if not in use for short duration during VC)


11.1 Wall Mount Bracket

Router at HO

Sl. No Specification Compliance (Yes / No) Vendor

Remarks

1 Performance

1.1 The Router should have a minimum throughput of 350 kpps

1.2 The Router should support multi-core Intel / RISC Processor

1.3 The Router should support a single box configuration

1.4 The Router should support modular architecture

1.5 The Router should support a fabric which will allow high-bandwidth module-to-module communication without compromising routing performance

1.6 The Router should support out of band management access via USB port


of 135

1.7 The Router should support out of band management access via Aux port

1.8 The Router should support out of band management access via console port

1.9 The Router should support a single software image containing all of the feature sets which can be activated with a software license

1.10 The Router should have a maximum Form Factor of 2 RU

1.11 The Proposed should be EAL 4 Certified from Day 1 by Worldwide Common Criteria and should be listed on CC official website.

2 Interfaces & Ports

2.1 The Router should have 3 onboard WAN 10/100/1000 ports

2.2 The Router should have 2 External USB 2.0 slots (Type A).

2.3 The Router should have 1 Channelized T1/E1 and ISDN PRI Interface from Day 1

2.4 The Router should have 1 V.35 Serial Interface supporting upto 2 Mbps of Bandwidth from Day 1.

2.5 The Router should support 1 USB console port (Type B) (up to 115.2 kbps)

2.6 The Router should support 1 Serial console port (up to 115.2 kbps)

2.7 The Router should support 1 Serial auxiliary port (up to 115.2 kbps)

3 USB Storage

3.1 The onboard USB ports should support enabling important security capabilities

3.2 The onboard USB ports should support storage capabilities

3.3 The onboard USB ports should support USB E-Tokens to provide secure configuration distribution

3.4 The onboard USB ports should support USB E-Tokens to store VPN credentials for deployment

3.5 The onboard USB ports should support secure user authentication

3.6 The onboard USB ports should support store removable credentials for establishing secure VPN connections

4 Switch Ports

4.1 The Router should support 24 Modular LAN switchports

4.2 The Router should support 24 switchports with Power over Ethernet

5 RAM & Flash

5.1 The Router should have minimum of 256 MB Default flash memory

5.2 The Router should support 8 GB Maximum flash memory

5.3 The Router should have minimum of 512 MB Default DDR2 ECC RAM

5.4 The Router should support 2.5 GB Maximum DDR2 ECC RAM

6 Hardware

6.1 The Router should support AC, PoE, and DC Power-supply options

6.2 The Router should support External Redundant power supply

6.3 The Router should support a 100 to 240 VAC auto ranging AC input voltage

6.4 The Router should include Rack-mount 19in. (48.3 cm) EIA

6.5 The Router should support optional Rack-mount 23in. (58.4 cm) EIA


of 135

6.6 The Router should support Operating Temperature range of 32 to 104ºF (0 to 40ºC)

6.7 The Router should support Operating Relative humidity range of 5 to 85%

6.8 The Router should support NonOperating Temperature range of -40 to 176ºF (-40 to 80ºC)

6.9 The Router should support NonOperating Relative humidity range of 5 to 95%

7 Standards

7.1 The Router should have UL 60950-1 Safety Standard

7.2 The Router should have CAN/CSA C22.2 No. 60950-1 Safety Standard

7.3 The Router should have EN 60950-1 Safety Standard

7.4 The Router should have AS/NZS 60950-1 Safety Standard

7.5 The Router should have IEC 60950-1 Safety Standard

7.6 The Router should have Safety Standard

7.7 The Router should have 47 CFR, Part 15 Electromagnetic Compatibility (EMC) Standard

7.8 The Router should have ICES-003 Class A Electromagnetic Compatibility (EMC) Standard

7.9 The Router should have EN55022 Class A Electromagnetic Compatibility (EMC) Standard

7.10 The Router should have CISPR22 Class A Electromagnetic Compatibility (EMC) Standard

7.11 The Router should have AS/NZS 3548 Class A Electromagnetic Compatibility (EMC) Standard

7.12 The Router should have RTTE Directive Telecom Standard

8 Security General

8.1 The Router should support access control lists (ACLs)

8.2 The Router should support Time-Based Access Lists Using Time Ranges(ACL)

8.3 The Router should support granular Layer 2-7 pattern matching, deep within the packet header or payload

8.4 The Router should support 802.1x

8.5 The Router should support advanced application inspection and control

8.6 The Router should support functionality to protect the route processor from unnecessary or malicious levels of traffic, including DoS attacks

9 Firewall

9.1 The Router should support secure provisioning

9.2 The Router should have Advanced Firewall features

9.3 The Router should have Stateful Firewall

9.4 The Router should have Firewal Zone-based policies

9.5 The Router should have VRF-aware firewall

9.6 The Firewall should have high availability

9.7 The Firewall should have transparent firewall

9.8 The Firewall should support advanced application inspection and control for HTTP


of 135

9.9 The Firewall should support advanced application inspection and control for email messages

9.11 The Firewall should have IPv6

9.12 The Firewall should have Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for firewall

9.13 The Firewall should have ACL Bypass

9.14 The Firewall should have Authentication Proxy

9.15 The Firewall should have Authentication Proxy for FTP and Telnet Sessions

9.16 The Firewall should have Intrusion Detection (IDS) Signature Enhancements

9.17 The Firewall should have Intrusion Detection System

9.18 The Firewall should have Stateful Inspection of ICMP

9.19 The Firewall should support SIP

9.20 The Firewall should support Skinny Client Control Protocol (SCCP)

9.21 The Firewall should have SSL Encrypted HTTP Authentication Proxy Sign-on

9.22 The Firewall should support Websense URL Filtering

10 SSL VPN

10.1 The Router should support SSL VPN

11 VPN

11.1 The Router should support Advanced VPN features

11.2 The Router should support Standard IP Security (IPSec)

11.3 The Router should support IPSec high availability

11.4 The Router should support Stateful Failover for IPSec

11.5 The Router should support Digital Encryption Standard (DES) for encryption

11.6 The Router should support Triple DES (3DES) for encryption

11.7 The Router should support Advanced Encryption Standard (AES; 128, 192, and 256) for encryption

11.8 The Router should support Rivest, Shamir, Aldeman (RSA) algorithm signatures for authentication

11.9 The Router should support and Diffie-Hellman for authentication

11.20 The Router should support and Secure Hash Algorithm 1 (SHA-1) hashing algorithms for data integrity

11.21 The Router should support Message Digest Algorithm 5 (MD5) hashing algorithms for data integrity.

11.22 The Router should support digital certificates

11.23 The Router should support Certificate Client

11.24 The Router should support Onboard hardware VPN acceleration

11.25 The Router should support DES on the Onboard hardware VPN accelerator

11.26 The Router should support 3DES on the Onboard hardware VPN accelerator

11.27 The Router should support AES on the Onboard hardware VPN accelerator


of 135

11.28 The Router should support Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for IPSec

11.29

The Router should support secure large Layer 2 or MPLS networks requiring partial or full-mesh connectivity by providing tunnel-less VPN connectivity using group shared keys

11.30 The Router should support Group Domain of Interpretation (GDOI)

11.31 The Router should support site-to-site VPNs

11.32 The Router should support GRE-based IPsec VPN

11.33 The Router should support dynamically established spoke-to-spoke VPN capabilities over public networks

11.34 The Router should support scalable and flexible way to establish virtual full-meshed IPSec connectivity

11.35 The Router should support scalable and flexible way to establish virtual full-meshed IPSec connectivity for Ipv6

11.36

The Router should support ease of administration and management of point-to-point VPNs by actively pushing new security policies from the central headend router to remote sites

11.37 The Router should support advanced per-user and tunnel-specific capabilities.

11.38 The Router should support Reverse Route Injection (RRI)

12 Content Filtering

12.1 The Router should support Content Filtering

12.2 The Router should support protect against malware

12.3 The Router should support protect against malicious code

12.4 The Router should support protect against phishing attacks

12.5 The Router should support protect against spyware

12.6 The Router should support URL blocking

12.7 The Router should support keyword blocking

13 IPS

13.1 The Router should have Intrusion Prevention System (IPS) functionality in Software

13.2 The Router should have inline IPS functionality

13.3 The Router should have deep-packet-inspection-based solution to mitigate network attacks

13.4 The Router should have dropping of traffic for IPS

13.5 The Router should have sending an alarm for IPS

13.6 The Router should have locally resetting the connection for IPS

13.7 The Router should have signature file packages for IPS

13.8 The Router should have customizable signatures for IPS

13.9 The Router should have VRF-aware IPS

13.10 The Router should have IPS functionality in Software

13.11 The Router should have Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for IPS

13.12 The Router should have identification, classification & stoppage of malicious traffic

13.13 The Router should have identification, classification & stoppage of worms


of 135

13.14 The Router should have identification, classification & stoppage of spyware

13.15 The Router should have identification, classification & stoppage of malware

13.16 The Router should have identification, classification & stoppage of adware

13.17 The Router should have identification, classification & stoppage of network viruses

13.18 The Router should have identification, classification & stoppage of application abuse

14 Management

14.1 The Router should support SNMPv2C

14.2 The Router should support SNMPv3 (SNMP Version 3)

14.3 The Router should support mechanism for monitoring through the console e.g. -Syslog

14.4 The Router should support mechansims for monitoring applications e.g. - Syslog

14.5 The Router should support Secure Shell SSH Terminal-line access

14.6 The Router should support Secure Shell SSH Version 1 Integrated Client

14.7 The Router should support Secure Shell SSH Version 1 Server Support

14.8 The Router should support Secure Shell SSH Version 2 Client Support


14.10 The Router should support Command Scheduler (Kron)

14.11 The Router should support Command Scheduler (Kron) Policy for System Startup

14.12 The Router should support SNMP over IPv6

14.13 The Router should support TACACS Authorization with Logs

14.14 The Router should support RADIUS

15 GUI Management

15.1 The Router should be supported by a PC based GUI device-management tool

15.2 The PC based GUI should provide tools for simplifying routing configuration

15.3 The PC based GUI should provide tools for simplifying firewall configuration

15.4 The PC based GUI should provide tools for simplifying IPS configuration

15.5 The PC based GUI should provide tools for simplifying VPN configuration

15.6 The PC based GUI should provide tools for simplifying communications configuration

15.7 The PC based GUI should provide tools for simplifying WAN configuration

15.8 The PC based GUI should provide tools for simplifying LAN configuration

15.9 The PC based GUI should provide smart wizards

16 IPSLA

16.1 The Router should support mechanisms for measuring service-level indicators, including delay, jitter, and availability


of 135

16.2 The Router should support mechanism to monitor network performance between the router to a remote IP device.

16.3 The Router should support mechanism to monitor network performance for Voice-over-IP (VoIP), video, and VPN network monitoring

16.4 The Router should support mechanism to monitor network performance for SLA monitoring

16.5 The Router should support for Network performance monitoring and network performance visibility

16.6 The Router should support mechanism to monitor network performance for IP service network health readiness or assessment

16.7 The Router should support mechanism to monitor network performance for Edge-to-edge network availability monitoring

16.8 The Router should support mechanism to monitor network performance for Troubleshooting of network operation

16.9 The Router should support mechanism to monitor network performance for Multiprotocol Label Switching (MPLS) network monitoring

17 NETFlow

17.1 The Router should support collection of IP traffic information

17.2 The Router should support anomaly-based detection of DDoS attacks

17.3 The Router should support mechanism for application performance and usage pattern, as well as security

17.4 The Router should support mechanism to collects packet header information

17.5 The Router should support identification of flows by looking at the Source IP address

17.6 The Router should support identification of flows by looking at theDestination IP address

17.7 The Router should support identification of flows by looking at theSource port number

17.8 The Router should support identification of flows by looking at theDestination port number

17.9 The Router should support identification of flows by looking at theProtocol type

17.10 The Router should support identification of flows by looking at theType of service (ToS)

17.11 The Router should support identification of flows by looking at theInput interface

18 EEM

18.1 The Router should support onboard automation for fault detection, troubleshooting, and recovering

18.2 The Router should support event management capability

19 Protocols

19.1 The Router should support IPv4 (Internet Protocol Version 4)


19.3 The Router should support IPv4/IPv6 Dual Stack

19.4 The Router should support Static routes


of 135

19.5 The Router should support Open Shortest Path First (OSPF)

19.6 The Router should support Enhanced IGRP (EIGRP)

19.7 The Router should support Border Gateway Protocol (BGP)

19.8 The Router should support BGP Router Reflector

19.9 The Router should support Intermediate System-to-Intermediate System (IS-IS)

19.10 The Router should support Policy-Based Routing (PBR) for Traffic Management

19.11 The Router should support Classless InterDomain Routing (CIDR) IP Default Gateway

19.12 The Router should support Multicast Internet Group Management Protocol (IGMPv2)


19.14 The Router should support Protocol Independent Multicast sparse mode (PIM SM),

19.15 The Router should support Protocol Independent Multicast Source Specific Multicast (SSM)

19.16 The Router should support Distance Vector Multicast Routing Protocol (DVMRP)

19.17 The Router should support IP Multicast Load Splitting - Equal Cost Multipath (ECMP) using S, G and Next-hop

19.18 The Router should support IP Multicast Load Splitting across Equal-Cost Paths

19.19 The Router should support IPv4-to-IPv6 Multicast

19.20 The Router should support Multicast BGP (MBGP)

19.21 The Router should support Multicast Performance Improvement

19.22 The Router should support Multicast NAT

19.23 The Router should support Multicast Routing Monitor (MRM)

19.24 The Router should support Multicast Service Reflection

19.25 The Router should support Multicast Source Discovery Protocol (MSDP)

19.26 The Router should support Multicast Subsecond Convergence

19.27 The Router should support Multicast User Authentication & Profile support

19.28 The Router should support Multicast VPN Extranet Support

19.29 The Router should support Multicast VPN Extranet VRF Select

19.30 The Router should support Multicast VPN Inter-AS Support

19.31 The Router should support Multicast VPN MIB

19.32 The Router should support Multicast-VPN: Multicast Support for MPLS VPN

19.33 The Router should support Multichassis MultiLink PPP (MMP)

19.34 The Router should support Multiclass Multilink PPP

19.35 The Router should support PfR - Protocol Independent Route Optimization (PIRO)

19.36 The Router should support Unicast Reverse Path Forwarding (uRPF)

20 MPLS


of 135

20.1 The Router should support MPLS

20.2 The Router should support MPLS Layer 2 VPN


20.4 The Router should support Layer 2 Tunneling Protocol Version 3 (L2TPv3)

20.5 The Router should support Bidirectional Forwarding Detection (BFD)

20.6 The Router should support Operations, Administration, and Maintenance (IEEE802.1ag)

20.7 The Router should support Ethernet in the First Mile (IEEE802.3ah)

21 Encapsulation

21.1 The Router should support Generic routing encapsulation (GRE)

21.2 The Router should support Generic Routing Encapsulation (GRE) Tunnel Keepalive

21.3 The Router should support 802.1q VLAN

21.4 The Router should support Point-to-Point Protocol (PPP)

21.5 The Router should support Multilink Point-to-Point Protocol (MLPPP)

21.6 The Router should support Frame Relay

21.7 The Router should support Multilink Frame Relay (MLFR) (FR.15 and FR.16)

21.8 The Router should support High-Level Data Link Control (HDLC)

21.9 The Router should support PPP over Ethernet (PPPoE)

21.10 The Router should support ATM

22 Traffic Management

22.1 The Router should support QoS for Traffic Management

22.2 The Router should support Class-Based Weighted Fair Queuing (CBWFQ) for Traffic Management

22.3 The Router should support Weighted Random Early Detection (WRED) for Traffic Management

22.4 The Router should support Hierarchical QoS for Traffic Management

22.5 The Router should support Class Based Ethernet CoS Matching & Marking (802.1p & ISL CoS)

22.6 The Router should support Class Based Traffic Policing with CLP Tagging

22.7 The Router should support Class Based Weighted Fair Queuing (CBWFQ)

22.8 The Router should support Class-Based Frame-Relay DE-Bit Matching and Marking

22.9 The Router should support Class-Based Marking

22.10 The Router should support Class-Based Packet Marking Enhancements

22.11 The Router should support Class-Based Policing

22.12 The Router should support Class-Based Shaping

22.13 The Router should support Percentage-Based Policing and Shaping

22.14 The Router should support Packet Classification Based on Layer3 Packet-Length

23 AAA

23.1 The Router should support Authentication, authorization, and accounting (AAA)

23.2 The Router should support AAA Support for MSCHAPv2 Password Aging


of 135

23.3 The Router should support AAA-PPP-VPDN Non-Blocking

24 HSRP

24.1 The Router should support Hot Standby Router Protocol or equivalent

24.2 The Router should support Hot Standby Router Protocol and IPSec

24.3 The Router should support HSRP for IPv6

24.4 The Router should support HSRP MD5 Authentication

24.5 The Router should support HSRP over ISL

24.6 The Router should support HSRP support for ICMP Redirects

24.7 The Router should support HSRP support for MPLS VPNs

25 Miscellaneous

25.1 The Router should support Line Printer Daemon (LPD)

25.2 The Router should support WCCP Version 1 or equivalent feature


25.4 The Router should support WCCP L2 Return or equivalent feature

25.5 The Router should support WCCP Layer 2 Redirection / Forwarding or equivalent feature

25.6 The Router should support WCCP Mask Assignment or equivalent feature

25.7 The Router should support WCCP Redirection on Inbound Interfaces or equivalent feature

25.8 The Router should support VRF Support for WCCP or equivalent feature

Ethernet Switch at HO and Chandigarh Office

Sl. No Specification Compliance (Yes /

No) Vendor Remarks

1 Physical Specification:

1.1 Should be rack mountable with 24 Ethernet 10/100/1000 ports and 4 Gigabit Ethernet SFP ports.

1.2 General Specification:

1.3 Switch with a switching bandwidth of 170 Gbps

1.4 41 million packets per second forwarding rate on 64-byte packets

1.5 8000 MAC address supported

1.6 255 IGMP groups supported

1.7 Should support external Redundant Power Supply

1.8 Minimum DRAM 128 MB

1.9 Minimum Flash 64 MB

2 Layer-2 Features

2.1 IEEE 802.1Q VLAN encapsulation. Up to 255 VLANs per switch and upto 4000 VLAN IDs

2.2 Support for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors


of 135

2.3

Centralized VLAN Management. VLANs created on the Core Switches should be propagated to all the other switches automatically, thus reducing the overhead of creating / modifying / deleting VLANs in all the switches in turn eliminating the configuration errors & troubleshooting.

2.4

Support for stacking with a minimum stacking bandwidth of 20 Gbps. All switches in the stack should have a unified data plane, unified configuration, and single IP address management for a group of switches.

2.5 Spanning-tree PortFast for fast convergence

2.6 802.1d, 802.1p, 802.1Q, 802.1s, 802.1w, 802.1x, 802.1ab, 802.3ad,

2.7 Spanning-tree root guard to prevent other edge switches becoming the root bridge.

2.8 IGMP snooping v1, v2 and v3

2.9 Link Aggregation Protocol (LACP)

2.10 Link redundancy with convergence time of less than 100 milliseconds.

2.11 Support for Detection of Unidirectional Links and to disable them to avoid problems such as spanning-tree loops

2.12

Should be able to discover the neighboring device of the same vendor giving the details about the platform, IP Address, Link connected through etc, thus helping in troubleshooting connectivity problems.

2.13 Support for Switch port auto recovery (err disable) to automatically re-enable a link that is disabled because of a network error.

2.14 Should support Multicast VLAN registration

2.15

Should support DHCP Server enabling a convenient deployment option for the assignment of IP addresses in networks that do not have without a dedicated DHCP server

2.16

Should support Local Proxy Address Resolution Protocol (ARP) works in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth

2.17 Should support LLDP and LLDP-MED including client location information. Should exchange link and device information in multivendor networks.

2.18 Should support configuration rollback to replace current configuration with any saved configuration file.

2.19 Should support link state tracking which provides layer2 redundancy in the network when used in conjunction with server teaming.

2.20

Support Configurable maximum transmission unit (MTU) of up to 9000 bytes, with a maximum Ethernet frame size of 9018 bytes (Jumbo frames) for bridging on Gigabit Ethernet ports

2.21 Support Autosensing speed on 10/100 ports, Autonegotiating half/full-duplex on all ports and Auto-MDIX

3 QoS Features


of 135

3.1 Per-port broadcast, multicast, and unicast storm control

3.2

Standard 802.1p CoS and DSCP classification using marking and reclassification on a per-packet basis by source and destination IP address, source and destination MAC address, or Layer 4 TCP or UDP port number.

3.3 Control- and Data-plane QoS ACLs

3.4 No performance penalty for highly granular QoS functions

3.5 Four egress queues per port to enable differentiated management of up to four traffic types

3.6 Weighted tail drop (WTD) to provide congestion avoidance

3.7 Strict priority queuing mechanisms

3.8 Granular Rate Limiting function to guarantee bandwidth in increments as low as 1 Mbps

3.9

Rate limiting support based on source and destination IP address, source and destination MAC address, Layer 4 TCP and UDP information, or any combination of these fields, using QoS ACLs (IP ACLs or MAC ACLs), class maps, and policy maps.

3.10 Support for Asynchronous data flows upstream and downstream from the end station or on the uplink using ingress policing and egress shaping.

3.11 Up to 64 aggregate or individual policers for per Fast Ethernet or Gigabit Ethernet port.

3.12 Support for Automatic Quality of Service for easy configuration of QoS features for critical applications

4 Network security features

4.1 IEEE 802.1x to allow dynamic, port-based security, providing user authentication

4.2

Support for Admission Control features to improve the network’s ability to automatically identify, prevent, and respond to security threats and also to enable the switches to collaborate with third-party solutions for security-policy compliance and enforcement before a host is permitted to access the network.

4.3 Port-based ACLs (PACLs) for Layer 2 interfaces to allow application of security policies on individual switch ports.

4.4 Unicast MAC filtering to prevent the forwarding of any type of packet with a matching MAC address

4.5 Unknown unicast and multicast port blocking to allow tight control by filtering packets that the switch has not already learned how to forward

4.6

IGMP filtering provides multicast authentication by filtering out no subscribers and limits the number of concurrent multicast streams available per port.

4.7 Support for SSHv2, SNMPv3 to provide network security by encrypting administrator traffic during Telnet and SNMP sessions


of 135

4.8

The switch should support 2 session of Port Mirroring based on port basis / vlan basis to support intrusion prevention system deployment in different VLANs. Should support bidirectional data on mirror port which allows IDS to take action when an intruder is detected.

4.9 Should be able to allow administrators to remotely monitor ports in a Layer 2 switch network from any other switch in the same network

4.10 RADIUS authentication to enable centralized control of the switch and restrict unauthorized users from altering the configuration.

4.11 MAC address notification to allow administrators to be notified of users added to or removed from the network

4.12

DHCP snooping to allow administrators to ensure consistent mapping of IP to MAC addresses. This can be used to prevent attacks that attempt to poison the DHCP binding database, and to rate limit the amount of DHCP traffic that enters a switch port.

4.13 DHCP Interface Tracker (Option 82) to augment a host IP address request with the switch port ID

4.14

Port security to secure the access to an access or trunk port based on MAC address. After a specific timeframe, the aging feature should remove the MAC address from the switch to allow another device to connect to the same port.

4.15 Multilevel security on console access to prevent unauthorized users from altering the switch configuration

4.16

BPDU Guard feature, to shut down Spanning Tree Protocol PortFast-enabled interfaces when BPDUs are received to avoid accidental topology loops.

4.17

Spanning-Tree Root Guard (STRG) to prevent edge devices not in the network administrator's control from becoming Spanning Tree Protocol root nodes.

5 Management

5.1 CLI support to provide a common user interface and command set with all routers and switches of the same vendor

5.2

Remote Monitoring (RMON) software agent to support four RMON groups (history, statistics, alarms, and events) for enhanced traffic management, monitoring, and analysis.

5.3

Support for RMON groups through the use of a mirrored port, which permits traffic monitoring of a single port, a group of ports, or the entire switch from a single network analyzer or RMON probe

5.4 Time-domain reflectometer (TDR) to diagnose and resolve cabling problems on copper ports

5.5

Efficient power management and power consumption capabilities, providing the capability of enabling reduced power modes so that ports not in use can move into a lower power utilization state.

5.6 Layer 2 traceroute to ease troubleshooting by identifying the physical path that a packet takes from source to destination

5.7 Domain Name System (DNS) to provide IP address resolution with user-defined device names


of 135

5.8 Trivial File Transfer Protocol (TFTP) to reduce the cost of administering software upgrades by downloading from a centralized location

5.9 Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches

5.10 USB storage for file backup, distribution, and simplified operations.

5.11 Support RMON I and II standards

5.12

Support SNMPv1, SNMPv2c, and SNMPv3 and Telnet interface support delivers comprehensive in-band management, and a CLI-based management console provides detailed out-of-band management

5.13 Support IPV6 management

6 Regulatory Compliance

6.1 Switch shall conform to UL 60950 or IEC 60950 or CSA 60950 or EN 60950 Standards

6.2 Switch shall conform to EN 55022 ClassA/B or CISPR22 ClassA/B or CE Class A/B or FCC ClassA/B Standards

Router at Chandigarh

Sl. No Specification Compliance (Yes /

No) Vendor Remarks

1 Performance

1.1 The Router should have a minimum throughput of 350 kpps

1.2 The Router should support multi-core Intel / RISC Processor

1.3 The Router should support a single box configuration

1.4 The Router should support modular architecture

1.5 The Router should support a fabric which will allow high-bandwidth module-to-module communication without compromising routing performance

1.6 The Router should support out of band management access via USB port

1.7 The Router should support out of band management access via Aux port

1.8 The Router should support out of band management access via console port

1.9 The Router should support a single software image containing all of the feature sets which can be activated with a software license

1.10 The Router should have a maximum Form Factor of 2 RU

1.11 The Proposed should be EAL 4 Certified from Day 1 by Worldwide Common Criteria and should be listed on CC official website.

2 Interfaces & Ports

2.1 The Router should have 3 onboard WAN 10/100/1000 ports


of 135

2.2 The Router should have 2 External USB 2.0 slots (Type A).

2.3 The Router should have 1 Channelized T1/E1 and ISDN PRI Interface from Day 1

2.4 The Router should have 1 V.35 Serial Interface supporting upto 2 Mbps of Bandwidth from Day 1.

2.5 The Router should support 1 USB console port (Type B) (up to 115.2 kbps)

2.6 The Router should support 1 Serial console port (up to 115.2 kbps)

2.7 The Router should support 1 Serial auxiliary port (up to 115.2 kbps)

3 USB Storage

3.1 The onboard USB ports should support enabling important security capabilities

3.2 The onboard USB ports should support storage capabilities

3.3 The onboard USB ports should support USB E-Tokens to provide secure configuration distribution

3.4 The onboard USB ports should support USB E-Tokens to store VPN credentials for deployment

3.5 The onboard USB ports should support secure user authentication

3.6 The onboard USB ports should support store removable credentials for establishing secure VPN connections

4 Switch Ports

4.1 The Router should support 24 Modular LAN switchports

4.2 The Router should support 24 switchports with Power over Ethernet

5 RAM & Flash

5.1 The Router should have minimum of 256 MB Default flash memory

5.2 The Router should support 8 GB Maximum flash memory

5.3 The Router should have minimum of 512 MB Default DDR2 ECC RAM

5.4 The Router should support 2.5 GB Maximum DDR2 ECC RAM

6 Hardware

6.1 The Router should support AC, PoE, and DC Power-supply options

6.2 The Router should support External Redundant power supply

6.3 The Router should support a 100 to 240 VAC auto ranging AC input voltage

6.4 The Router should include Rack-mount 19in. (48.3 cm) EIA

6.5 The Router should support optional Rack-mount 23in. (58.4 cm) EIA

6.6 The Router should support Operating Temperature range of 32 to 104ºF (0 to 40ºC)


of 135

6.7 The Router should support Operating Relative humidity range of 5 to 85%

6.8 The Router should support NonOperating Temperature range of -40 to 176ºF (-40 to 80ºC)

6.9 The Router should support NonOperating Relative humidity range of 5 to 95%

7 Standards

7.1 The Router should have UL 60950-1 Safety Standard

7.2 The Router should have CAN/CSA C22.2 No. 60950-1 Safety Standard

7.3 The Router should have EN 60950-1 Safety Standard

7.4 The Router should have AS/NZS 60950-1 Safety Standard

7.5 The Router should have IEC 60950-1 Safety Standard

7.6 The Router should have Safety Standard

7.7 The Router should have 47 CFR, Part 15 Electromagnetic Compatibility (EMC) Standard

7.8 The Router should have ICES-003 Class A Electromagnetic Compatibility (EMC) Standard

7.9 The Router should have EN55022 Class A Electromagnetic Compatibility (EMC) Standard

7.10 The Router should have CISPR22 Class A Electromagnetic Compatibility (EMC) Standard

7.11 The Router should have AS/NZS 3548 Class A Electromagnetic Compatibility (EMC) Standard

7.12 The Router should have RTTE Directive Telecom Standard

8 Security General

8.1 The Router should support access control lists (ACLs)

8.2 The Router should support Time-Based Access Lists Using Time Ranges(ACL)

8.3 The Router should support granular Layer 2-7 pattern matching, deep within the packet header or payload

8.4 The Router should support 802.1x

8.5 The Router should support advanced application inspection and control

8.6 The Router should support functionality to protect the route processor from unnecessary or malicious levels of traffic, including DoS attacks

9 Firewall

9.1 The Router should support secure provisioning

9.2 The Router should have Advanced Firewall features

9.3 The Router should have Stateful Firewall

9.4 The Router should have Firewal Zone-based policies

9.5 The Router should have VRF-aware firewall

9.6 The Firewall should have high availability

9.7 The Firewall should have transparent firewall


of 135

9.8 The Firewall should support advanced application inspection and control for HTTP

9.9 The Firewall should support advanced application inspection and control for email messages

9.11 The Firewall should have IPv6

9.12 The Firewall should have Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for firewall

9.13 The Firewall should have ACL Bypass

9.14 The Firewall should have Authentication Proxy

9.15 The Firewall should have Authentication Proxy for FTP and Telnet Sessions

9.16 The Firewall should have Intrusion Detection (IDS) Signature Enhancements

9.17 The Firewall should have Intrusion Detection System

9.18 The Firewall should have Stateful Inspection of ICMP

9.19 The Firewall should support SIP

9.20 The Firewall should support Skinny Client Control Protocol (SCCP)

9.21 The Firewall should have SSL Encrypted HTTP Authentication Proxy Sign-on

9.22 The Firewall should support Websense URL Filtering

10 SSL VPN

10.1 The Router should support SSL VPN

11 VPN

11.1 The Router should support Advanced VPN features

11.2 The Router should support Standard IP Security (IPSec)

11.3 The Router should support IPSec high availability

11.4 The Router should support Stateful Failover for IPSec

11.5 The Router should support Digital Encryption Standard (DES) for encryption

11.6 The Router should support Triple DES (3DES) for encryption

11.7 The Router should support Advanced Encryption Standard (AES; 128, 192, and 256) for encryption

11.8 The Router should support Rivest, Shamir, Aldeman (RSA) algorithm signatures for authentication

11.9 The Router should support and Diffie-Hellman for authentication

11.20 The Router should support and Secure Hash Algorithm 1 (SHA-1) hashing algorithms for data integrity

11.21 The Router should support Message Digest Algorithm 5 (MD5) hashing algorithms for data integrity.

11.22 The Router should support digital certificates

11.23 The Router should support Certificate Client

11.24 The Router should support Onboard hardware VPN acceleration

11.25 The Router should support DES on the Onboard hardware VPN accelerator


of 135

11.26 The Router should support 3DES on the Onboard hardware VPN accelerator

11.27 The Router should support AES on the Onboard hardware VPN accelerator

11.28 The Router should support Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for IPSec

11.29

The Router should support secure large Layer 2 or MPLS networks requiring partial or full-mesh connectivity by providing tunnel-less VPN connectivity using group shared keys

11.30 The Router should support Group Domain of Interpretation (GDOI)

11.31 The Router should support site-to-site VPNs

11.32 The Router should support GRE-based IPsec VPN

11.33 The Router should support dynamically established spoke-to-spoke VPN capabilities over public networks

11.34 The Router should support scalable and flexible way to establish virtual full-meshed IPSec connectivity

11.35 The Router should support scalable and flexible way to establish virtual full-meshed IPSec connectivity for Ipv6

11.36

The Router should support ease of administration and management of point-to-point VPNs by actively pushing new security policies from the central headend router to remote sites

11.37 The Router should support advanced per-user and tunnel-specific capabilities.

11.38 The Router should support Reverse Route Injection (RRI)

12 Content Filtering

12.1 The Router should support Content Filtering

12.2 The Router should support protect against malware

12.3 The Router should support protect against malicious code

12.4 The Router should support protect against phishing attacks

12.5 The Router should support protect against spyware

12.6 The Router should support URL blocking

12.7 The Router should support keyword blocking

13 IPS

13.1 The Router should have Intrusion Prevention System (IPS) functionality in Software

13.2 The Router should have inline IPS functionality

13.3 The Router should have deep-packet-inspection-based solution to mitigate network attacks

13.4 The Router should have dropping of traffic for IPS

13.5 The Router should have sending an alarm for IPS

13.6 The Router should have locally resetting the connection for IPS

13.7 The Router should have signature file packages for IPS

13.8 The Router should have customizable signatures for IPS

13.9 The Router should have VRF-aware IPS

13.10 The Router should have IPS functionality in Software


of 135

13.11 The Router should have Multi-Virtual Route Forwarding (VRF) Customer Edge (CE) for IPS

13.12 The Router should have identification, classification & stoppage of malicious traffic

13.13 The Router should have identification, classification & stoppage of worms

13.14 The Router should have identification, classification & stoppage of spyware

13.15 The Router should have identification, classification & stoppage of malware

13.16 The Router should have identification, classification & stoppage of adware

13.17 The Router should have identification, classification & stoppage of network viruses

13.18 The Router should have identification, classification & stoppage of application abuse

14 Management

14.1 The Router should support SNMPv2C

14.2 The Router should support SNMPv3 (SNMP Version 3)

14.3 The Router should support mechanism for monitoring through the console e.g. -Syslog

14.4 The Router should support mechansims for monitoring applications e.g. - Syslog

14.5 The Router should support Secure Shell SSH Terminal-line access

14.6 The Router should support Secure Shell SSH Version 1 Integrated Client


14.8 The Router should support Secure Shell SSH Version 2 Client Support


14.10 The Router should support Command Scheduler (Kron)

14.11 The Router should support Command Scheduler (Kron) Policy for System Startup

14.12 The Router should support SNMP over IPv6

14.13 The Router should support TACACS Authorization with Logs

14.14 The Router should support RADIUS

15 GUI Management

15.1 The Router should be supported by a PC based GUI device-management tool

15.2 The PC based GUI should provide tools for simplifying routing configuration

15.3 The PC based GUI should provide tools for simplifying firewall configuration


of 135

15.4 The PC based GUI should provide tools for simplifying IPS configuration

15.5 The PC based GUI should provide tools for simplifying VPN configuration

15.6 The PC based GUI should provide tools for simplifying unified communications configuration

15.7 The PC based GUI should provide tools for simplifying WAN configuration

15.8 The PC based GUI should provide tools for simplifying LAN configuration

15.9 The PC based GUI should provide smart wizards

16 IPSLA

16.1 The Router should support mechanisms for measuring service-level indicators, including delay, jitter, and availability

16.2 The Router should support mechanism to monitor network performance between the router to a remote IP device.

16.3 The Router should support mechanism to monitor network performance for Voice-over-IP (VoIP), video, and VPN network monitoring

16.4 The Router should support mechanism to monitor network performance for SLA monitoring

16.5 The Router should support for Network performance monitoring and network performance visibility

16.6 The Router should support mechanism to monitor network performance for IP service network health readiness or assessment

16.7 The Router should support mechanism to monitor network performance for Edge-to-edge network availability monitoring

16.8 The Router should support mechanism to monitor network performance for Troubleshooting of network operation

16.9 The Router should support mechanism to monitor network performance for Multiprotocol Label Switching (MPLS) network monitoring

17 NETFlow

17.1 The Router should support collection of IP traffic information

17.2 The Router should support anomaly-based detection of DDoS attacks

17.3 The Router should support mechanism for application performance and usage pattern, as well as security

17.4 The Router should support mechanism to collects packet header information

17.5 The Router should support identification of flows by looking at the Source IP address

17.6 The Router should support identification of flows by looking at theDestination IP address


of 135

17.7 The Router should support identification of flows by looking at theSource port number

17.8 The Router should support identification of flows by looking at theDestination port number

17.9 The Router should support identification of flows by looking at theProtocol type

17.10 The Router should support identification of flows by looking at theType of service (ToS)

17.11 The Router should support identification of flows by looking at theInput interface

18 EEM

18.1 The Router should support onboard automation for fault detection, troubleshooting, and recovering

18.2 The Router should support event management capability

19 Protocols



19.3 The Router should support IPv4/IPv6 Dual Stack

19.4 The Router should support Static routes

19.5 The Router should support Open Shortest Path First (OSPF)

19.6 The Router should support Border Gateway Protocol (BGP)

19.7 The Router should support BGP Router Reflector

19.8 The Router should support Intermediate System-to-Intermediate System (IS-IS)

19.9 The Router should support Policy-Based Routing (PBR) for Traffic Management

19.10 The Router should support Classless InterDomain Routing (CIDR) IP Default Gateway



19.13 The Router should support Protocol Independent Multicast sparse mode (PIM SM),

19.14 The Router should support Protocol Independent Multicast Source Specific Multicast (SSM)

19.15 The Router should support Distance Vector Multicast Routing Protocol (DVMRP) or equivalent

19.16 The Router should support IP Multicast Load Splitting - Equal Cost Multipath (ECMP) using S, G and Next-hop

19.17 The Router should support IP Multicast Load Splitting across Equal-Cost Paths

19.18 The Router should support IPv4-to-IPv6 Multicast

19.19 The Router should support Multicast BGP (MBGP)

19.20 The Router should support Multicast Performance Improvement

19.21 The Router should support Multicast NAT


of 135

19.22 The Router should support Multicast Routing Monitor (MRM)

19.23 The Router should support Multicast Service Reflection

19.24 The Router should support Multicast Source Discovery Protocol (MSDP)

19.25 The Router should support Multicast Subsecond Convergence

19.26 The Router should support Multicast User Authentication & Profile support

19.27 The Router should support Multicast VPN Extranet Support

19.28 The Router should support Multicast VPN Extranet VRF Select

19.29 The Router should support Multicast VPN Inter-AS Support

19.30 The Router should support Multicast VPN MIB

19.31 The Router should support Multicast-VPN: Multicast Support for MPLS VPN

19.32 The Router should support Multichassis MultiLink PPP (MMP)

19.33 The Router should support Multiclass Multilink PPP

19.34 The Router should support PfR - Protocol Independent Route Optimization (PIRO)

19.35 The Router should support Unicast Reverse Path Forwarding (uRPF)

20 MPLS

20.1 The Router should support MPLS



20.4 The Router should support Layer 2 Tunneling Protocol Version 3 (L2TPv3)

20.5 The Router should support Bidirectional Forwarding Detection (BFD)

20.6 The Router should support Operations, Administration, and Maintenance (IEEE802.1ag)

20.7 The Router should support Ethernet in the First Mile (IEEE802.3ah)

21 Encapsulation

21.1 The Router should support Generic routing encapsulation (GRE)

21.2 The Router should support Generic Routing Encapsulation (GRE) Tunnel Keepalive

21.3 The Router should support 802.1q VLAN

21.4 The Router should support Point-to-Point Protocol (PPP)

21.5 The Router should support Multilink Point-to-Point Protocol (MLPPP)

21.6 The Router should support Frame Relay

21.7 The Router should support Multilink Frame Relay (MLFR) (FR.15 and FR.16)

21.8 The Router should support High-Level Data Link Control (HDLC)

21.9 The Router should support PPP over Ethernet (PPPoE)

21.10 The Router should support ATM

22 Traffic Management


of 135

22.1 The Router should support QoS for Traffic Management

22.2 The Router should support Class-Based Weighted Fair Queuing (CBWFQ) for Traffic Management

22.3 The Router should support Weighted Random Early Detection (WRED) for Traffic Management

22.4 The Router should support Hierarchical QoS for Traffic Management

22.5 The Router should support Class Based Ethernet CoS Matching & Marking (802.1p & ISL CoS)

22.6 The Router should support Class Based Traffic Policing with CLP Tagging

22.7 The Router should support Class Based Weighted Fair Queuing (CBWFQ)

22.8 The Router should support Class-Based Frame-Relay DE-Bit Matching and Marking

22.9 The Router should support Class-Based Marking

22.10 The Router should support Class-Based Packet Marking Enhancements

22.11 The Router should support Class-Based Policing

22.12 The Router should support Class-Based Shaping

22.13 The Router should support Percentage-Based Policing and Shaping

22.14 The Router should support Packet Classification Based on Layer3 Packet-Length

23 AAA

23.1 The Router should support Authentication, authorization, and accounting (AAA)

23.2 The Router should support AAA Support for MSCHAPv2 Password Aging

23.3 The Router should support AAA-PPP-VPDN Non-Blocking

24 HSRP

24.1 The Router should support Hot Standby Router Protocol or equivalent

24.2 The Router should support Hot Standby Router Protocol and IPSec

24.3 The Router should support HSRP for IPv6

24.4 The Router should support HSRP MD5 Authentication

24.5 The Router should support HSRP over ISL

24.6 The Router should support HSRP support for ICMP Redirects

24.7 The Router should support HSRP support for MPLS VPNs

25 Miscellaneous

25.1 The Router should support Line Printer Daemon (LPD)




of 135

25.4 The Router should support WCCP L2 Return or equivalent feature

25.5 The Router should support WCCP Layer 2 Redirection / Forwarding or equivalent feature

25.6 The Router should support WCCP Mask Assignment or equivalent feature

25.7 The Router should support WCCP Redirection on Inbound Interfaces or equivalent feature

25.8 The Router should support VRF Support for WCCP or equivalent feature

Functional Requirement

Sl. No Specification Compliance (Yes / No)

Vendor Remarks

1 The solution should have conferencing and collaboration capabilities which include audio, video and desktop PC based conferencing.

2

The proposed VC solution should be end to end of HD1080p resolution, with capability to handle conferencing of minimum 37 participants simultaneously at any point of time from day one.

3

The solution should also have functionality for one-to-one video conferencing and multipoint conferencing through the MCU along with H.239 capability. The solution proposed should have a provision for IP based audio calls. The solution should facilitate scheduling conferences for peer to peer and for different groups with timings. The scheduling of the VC should be either through the calendar scheduling from email or through browser. The scheduling should automatically forward the email to the participant/administrator of the conference along with the details of URLs and the meeting ID and password. Also, the system should be capable to dial out the participant in their IP phone to participate in the conference

4

The solution should provide one window for each participant in a single screen during the conference. For example if there are 20 participants in a conference, 20 windows should be viewed on the screen and the windows should be manageable for convenience

5

The solution should have the functionality to connect mobile / wireless users for audio conferences in a multipoint call over ISDN and IP network. The vendor should integrate this functionality as and when Bank will decide to go for this service without any additional cost to Bank

6

The offered solution should allow external users securely over Bank’s VCS through ISDN/Internet/IP based MPLS. Vendor is required to supply install and maintain necessary software and hardware at HO.. Security of the solution: Being a financial institution, Bank expects that the solutions proposed facilitate necessary security checks and validation processes for ensuring secure access to the systems

7 Multiple levels of authority: It is mandatory that the proposed solution provide multiple levels of access for users, managers, administrators etc., depending on their roles

8

The complete solution should also comply with IPv6. The Bank should be able to conduct Video Conference in one to one, one to many and many to many through Bank’s WAN network (IP) or ISDN or mix of both. Hence all the video conferencing solution should have capability to support ISDN, IP or mix of both.


of 135

Annexure F - Details of Service Centers

The vendor shall furnish their service centers matching 50% of below mentioned service centers in the format prescribed. Please note that, the vendor shall not repeat the same contact details/address for various centers.

However, the vendor has to specify the service center from where they will support the location where the vendor does not have own/franchisee [details to be furnished in Column No. 9]. Please mention in Column No. 3- 1. O- For Own Service Center 2. F- For Franchisee Center 3. No- For center where vendor does not have Own/Franchisee Center

1 2 3 4 5 6 7 8 9

Sl. No Place Own or Franchisee

O/F/No

Postal Address Contact Nos

Service Facilities available

Number of service engineers

Time required to report to the location

Service center name from where service being extended for the location where vendor do not have own/franchisee

1

2

3

4

5

6

7

8

9

10

11


of 135

ANNEXURE G – Eligibility Criteria

Vendor – the company submitting the bid who is solely responsible for the delivery of the scope of work

of this RFP

OEM of the MCU and end-points whose equipment has been proposed by the Vendor as per scope of

this RFP

I Vendor Financial and

other information

Supporting

Required

Complied

(Yes/No)

Supporting

Document

Submitted

Page Number

of Supporting

Documents

1

Should be a public /

private company

registered in India and

Vendor‟s certificate

of Incorporation

2

Should have been in

existence for a

minimum period of 5

years in India and

Vendor‟s certificate

of Commencement

of Business

3

Should have minimum

turnover of Rs.100

crores per annum

during the last 3

financial years and

Duly Audited

copies of last 3

years (2008-2009,

2009-2010, 2010-

2011) Balance

Sheets

4

Should be a profitable

company for the past 3

financial years.

Profit and Loss

Accounts

statements of the

last 2 years (2008-

2009,2009-2010,

2010-2011)

II Vendor Credentials

and Experience

Supporting

Required

5

The Vendor should

have had experience in

implementing Video

Conferencing solution

encompassing at least

10 end points and one

MCU in at least one

organization prior to

Calendar year 2008 and

Relevant Purchase

Order‟s or client

reference letters

confirming the

successful

implementation of

Video Conferencing

solution prior to

calendar year 2008

6

The Vendor should

have implemented a

Full High Definition

Video Conferencing

solution encompassed a

minimum of 20 HD VC

endpoints and at least

one 40 port HD MCU.

for at least THREE

organizations, of which

ONE implementation

Purchase orders or

letters from

organizations

where the project

was implemented


of 135

should be for a Public

Sector Bank in India

III OEM Credentials and

Experience

Supporting

Required

7

Should be a profitable

company for each of

the previous 3 financial

years and

Profit and Loss

Accounts

statements of the

last 3 years (2008-

2009,2009-2010,

2010-2011)

8

The OEM should have

supplied a 40 port HD

MCU with 40 end points

to at least 2

organizations in India in

the past 2 years.

Purchase orders or

letters from

organizations

where the

equipment was

installed.

The Vendor should submit documentary evidence in respect of all above mentioned criteria while submitting

the proposal. Proposal of Vendor who do not fulfill the above criteria or who fail to submit documentary

evidence thereon would be rejected.

ANNEXURE H – Commercial Bill of Material

The vendor is expected to quote the costs for all items required for fully complying with the

requirements of the RFP in the respective sections of the price bid. The prices for the respective

sections would be deemed to include all components required to successfully utilize the VC solution.

Summary of Costs

Total Cost of the Tender (A) + (B) + (C.) +(D) 0

Year 1 Total (including Taxes)

Hardware and Software

Head Office XXX - - - - XXX

Zonal Office XXX - - - - XXX

Chairman office , General Manager (IT) , Chief General Manager XXX - - - - XXX

Executive Director Office XXX - - - - XXX

Local Head Office at Chandigarh XXX - - - - XXX

Board Room XXX - - - - XXX

Staff Training College XXX - - - - XXX

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) XXX - - - - XXX

Optional Item - 2 Additional licenses for setting up VC end points XXX - - - -

SUB-TOTAL - HW & SW - (A) 0 0 0 0 0 0


of 135

Product Specific Charges (AMC and ATS) Year 1 Year 2 Year 3 Year 4

Year 5

Head Office - XXX XXX XXX XXX XXX

Zonal Office - XXX XXX XXX XXX XXX

Chairman office , General Manager (IT) , Chief General Manager - XXX XXX XXX XXX XXX

Executive Director Office - XXX XXX XXX XXX XXX

Local Head Office at Chandigarh - XXX XXX XXX XXX XXX

Board Room - XXX XXX XXX XXX XXX

Staff Training College - XXX XXX XXX XXX XXX

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) - XXX XXX XXX XXX XXX

Optional Item - 2 Additional licenses for setting up VC end points - XXX XXX XXX XXX XXX

SUB-TOTAL - AMC and ATC charges - (B) 0 0 0 0 0 0

One time Implementation Year 1

Head Office XXX - - - -

Zonal Office XXX - - - -

Chairman office , General Manager (IT) , Chief General Manager XXX - - - -

Executive Director Office XXX - - - -

Local Head Office at Chandigarh XXX - - - -

Board Room XXX - - - -

Staff Training College XXX - - - -

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) XXX - - - -


SUB-TOTAL - One Time Implementation - (C.) 0 - - - - 0

Facilities Management support Charges Year 1 Year 2 Year 3 Year 4

Year 5

Head Office XXX XXX XXX XXX XXX XXX

Zonal Office XXX XXX XXX XXX XXX XXX

Executive Director Office XXX XXX XXX XXX XXX XXX

Board Room XXX XXX XXX XXX XXX XXX

Staff Training College XXX XXX XXX XXX XXX XXX


of 135

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) XXX XXX XXX XXX XXX XXX

Optional Item - 2 Additional licenses for setting up VC end points XXX XXX XXX XXX XXX XXX

SUB-TOTAL - Facilities Management 0 0 0 0 0 0

Training Year 1

Technical Training XXX - - - -

SUB-TOTAL - One Time Training - (D) 0 - - - - 0

Note: xxx needs to be replaced with the commercial value in the Commercial unmasked Bid

Hardware and Software Sheet

Video Conferencing Hardware & Software Cost

Product Part

Number

Product Descrip

tion Quanti

ty

Costs (in Rs)

Tax Type

Tax Percent

age Tax

Value

Total Costs (in Rs)

(including tax)

Year 1 Year 1

Core VC Equipments at HO 1

Multipoint Control Unit (MCU) XXX XXX XXX

Call Manager / Gatekeeper XXX XXX XXX

Management & Scheduler XXX XXX XXX

Video Firewall Traversal XXX XXX XXX

ISDN Gateway XXX XXX XXX

42U Rack with Power Strips Cooling Fans and perforated doors

XXX

XXX XXX

Structured Cabling at HO XXX XXX XXX

24 Port 10/100/1000 Mbps Ethernet Switch XXX XXX XXX

Router XXX XXX XXX

Any other, pls specify

Sub-Total - HO

Zonal Office HD Video Conferencing End Point Devices and other supporting accessories for 40" LCD Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

23

Video Codec XXX XXX XXX

LCD with Relevant Stand XXX XXX XXX

Necessary Cables (HDMI, Power, AV) XXX XXX XXX


Local Head Office at Chandigarh HD Video Conferencing End Point Devices and other supporting accessories for 40" LCD Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

1


of 135





Router XXX XXX XXX


Chairman office, General Manager (IT) & Chief General Manager HD Video Conferencing End Point Devices and other supporting accessories for 46" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

3





Executive Director Office HD Video Conferencing End Point Devices and other supporting accessories for 46" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

2





Board Room HD Video Conferencing End Point Devices and other supporting accessories for 2*65" LCD Screens (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

1



Additional Microphone with 1 Unit of Mixers XXX XXX XXX

External Speakers with 1 unit of 2 Channel Amp XXX XXX XXX



Staff Training College HD Video Conferencing End Point Devices and other supporting accessories for 2*65" LCD Screens (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

1



Additional Microphone with 1 unit of Mixers XXX XXX XXX

External Speakers with 1 Unit of 2 Channel Amp XXX XXX XXX




of 135

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

5




Any other, pls specify XXX XXX XXX

Optional Item - 2 Additional licenses for setting up VC end points

6 XXX

XXX XXX

TOTAL - Cost - HW & SW xxx

NOTE

1. The description should contain the following items in the same order: 1a. Model / Make of the Hardware 1b. Technical specifications of the product

2. The description should contain the details of the components such as Part numbers and also the details of the required licenses of the equipment.

3. The part wise details of the components needs to be submitted in a separate sheet by the vendor

4. Operating Systems should be quoted with the server hardware

5. The vendor should clearly mention cabling charges if any

6. The Vendor are expected to provide the Tax type, Tax percentage and the Tax amount. Tax type can be local entry tax, octroi, VAT and any other tax as applicable in India.

7. There is no limitation on the number of addition or deletion that the bank can make in the quantity quoted by the vendor for the period of contract.

All the equipment would need to be setup at the requisite Bank locations


of 135

Product Specific (AMC-ATS)

Video Conferencing AMC and ATS Charges

Product Part

Number

Product Descript

ion Quantity

Product Cost with 1 year warranty

AMC and ATS Costs (in INR) Cost: 5 year

Tax Type

Tax Percenta

ge

Tax Value

Total: 5 year cost (including

tax)

Year 1 Year 2 Year 3 Year 4 Year 5

Core VC Equipments at HO (AMC/ATS) 1

Multipoint Control Unit (MCU) - XXX XXX XXX XXX XXX XXX XXX

Call Manager / Gatekeeper - XXX XXX XXX XXX XXX XXX XXX

Management & Scheduler - XXX XXX XXX XXX XXX XXX XXX

Video Firewall Traversal - XXX XXX XXX XXX XXX XXX XXX

ISDN Gateway - XXX XXX XXX XXX XXX XXX XXX

42U Rack with Power Stripsm Cooling Fans and perforated doors

- XXX XXX XXX XXX XXX

XXX XXX

24 Port 10/100/1000 Mbps Ethernet Switch - XXX XXX XXX XXX XXX XXX XXX

Router - XXX XXX XXX XXX XXX XXX XXX

Structured Cabling at HO - XXX XXX XXX XXX XXX XXX XXX


Sub-Total - HO

Zonal Office (AMC/ATS)

23

Video Codec - XXX XXX XXX XXX XXX XXX XXX

LCD with Relevant Stand - XXX XXX XXX XXX XXX XXX XXX

Necessary Cables (HDMI, Power, AV) - XXX XXX XXX XXX XXX XXX XXX



of 135

Local Head Office at Chandigarh (AMC/ATS)

1







Chairman office, Genaral Manager (IT) and Chief General Manager (AMC/ATS)

3





Executive Director Office(s) (AMC/ATS)

2





Board Room (AMC/ATS)

1



Additional Microphone with 1 Unit of Mixers - XXX XXX XXX XXX XXX XXX XXX

External Speakers with 1 unit of 2 Channel Amp - XXX XXX XXX XXX XXX XXX XXX


of 135




1



Additional Microphone with 1 unit of Mixers - XXX XXX XXX XXX XXX XXX XXX

External Speakers with 1 Unit of 2 Channel Amp - XXX XXX XXX XXX XXX XXX XXX




5

24" LCD Screens (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)


XXX XXX


6 XXX XXX XXX XXX XXX XXX XXX

TOTAL - AMC and ATS cost xxx

NOTE


of 135

The vendor is required to specify the quotes for all the Implementations that are required as per the scope of this tender

The Vendor are expected to provide the Tax type, Tax percentage and the Tax amount. Tax type can be local entry tax, octroi, VAT and Service Tax only as applicable in India.

Implementation and FM

One time Implementation Charges by Location Quantity Unit Rate (INR) Total Tax Type Tax Percentage

Tax Value Total Cost (including

tax)

1

Core VC Equipments at Head Office 1 XXX XXX XXX XXX

2

Zonal Office 23 XXX XXX XXX XXX

3

Local Head office at Chandigarh 1 XXX XXX XXX XXX

4

Chairman office; GM(IT), CGM 3 XXX XXX XXX XXX

5

Executive Director Office(s) 2 XXX XXX XXX XXX

6

Board Room 1 XXX XXX XXX XXX

7

Staff Training College 1 XXX XXX XXX XXX

8

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) 5 XXX XXX

XXX XXX


of 135

9


6 XXX XXX

XXX XXX

10

Any other, please specify XXX XXX

TOTAL - One Time implementation XXX XXX XXX XXX

Facilities Management support Charges Locations Facilities Management Charges

Year 1 Year 2 Year 3 Year 4 Year 5 Total Tax Type

Tax Percentage

Tax Value

Total Cost (including tax)

Head Office 1 XXX XXX XXX XXX XXX XXX XXX XXX

Zonal Office 23 XXX XXX XXX XXX XXX XXX XXX XXX

Local Head office at Chandigarh 1 XXX XXX XXX XXX XXX XXX XXX XXX

Chairman office; GM(IT), CGM 3 XXX XXX XXX XXX XXX XXX XXX XXX

Executive Director Office(s) 2 XXX XXX XXX XXX XXX XXX XXX XXX

Board Room 1 XXX XXX XXX XXX XXX XXX XXX XXX

Staff Training College 1 XXX XXX XXX XXX XXX XXX XXX XXX

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) 5 XXX XXX XXX XXX XXX XXX

XXX XXX


6 XXX XXX XXX XXX XXX XXX

XXX XXX

Any other, please specify

TOTAL - Facilities Management XXX XXX XXX XXX XXX XXX

XXX XXX


of 135

NOTE



The vendor should clearly mention all the Charges, if any, for designing & carrying out all the implementation activities specified in the Scope of Work as per RFP. (Including Installation and Commissioning of MCU at mentioned locations

Annexure I: Detailed Work Plan (Project Plan)

Weeks

SL

No

Task 1 2 3 4 5 6 7 8 9 10 11 12

The above plan should be provided for all the 2 areas in the scope that is:

1. Video Conferencing (VC) Solution

2. Facilities Management

The vendor is expected to provide the details mentioned in the table above apart from the details in the project plan.

The details provided in this table should clearly match with the detailed project plan.

* The calendar months specified should indicate the actual calendar months taken to complete the task from issue of Purchase Order to the selected vendor


of 135

ANNEXURE J - Query Format:

Please provide your comments in this section. You are requested to categorize your comments under appropriate headings such as those pertaining to the Scope of work,

Approach, Work plan, Terms & Conditions etc. You are also requested to provide a reference of the page number, state the clarification point and the comment/ suggestion/

deviation that you propose as shown below.

Sr.

No.

Page

#

Point /

Section #

Clarification point as stated

in the tender document

Comment/ Suggestion/ Deviation

1

2

3

4

5

6

7

8

9


of 135

ANNEXURE K - Service Levels

This Schedule describes the service levels that have been established for the Services offered by the VC Bidder to the BANK. The VC Bidder shall monitor and maintain the stated service levels to provide quality customer service to BANKS customers.

1. System availability is defined as:

{(Scheduled operation time – system downtime)/(scheduled operation time)} * 100%

Where:

1. “Scheduled operation time” means the scheduled operating hours of the System for the year. All planned downtime on the system would be deducted from the total operation time for the year to give the scheduled operation time.

2. “System downtime” subject to the SLA Annexure, means accumulated time during which the System is totally inoperable due to in-scope system or infrastructure failure, and measured from the time Bank and/or its customers log a call with the VC/Network help desk of the failure or the failure is known to the Vendor from the availability measurement tools to the time when the System is returned to proper operation.

3. The business hours are 8 AM to 8 PM on any calendar day the Bank‟s branch is operational. The Vendor however recognizes the fact that the VC will require to work beyond the business hours.

4. Critical and Key VC including VC infrastructure of HO will be supported on 24x7 basis.

5. If the VC infrastructure fails at HO and Vendor is unable to bring it up within the stipulated timeframe, it will be treated as downtime.

6. Response may be telephonic or onsite.

7. The availability metrics for VC infrastructure mentioned in this document applies to all Vendor supported components.


of 135

8. If any one or more of the VC including VC Infrastructure components defined in “Critical” at the HO are down resulting in non-availability of VC solution, then the services listed in the availability measurements table shall be considered for calculating the downtime.

9. Typical Resolution time will be applicable only if VC equipment or Infrastructure is down.

LEVEL Type of

Infrastructure

Function / Technology TYPICAL RESPONSE

& RESOLUTION

I. Critical Video

Conference

Infrastructure

Video Conference at Head

office , Staff Training College,

Board Room , CMD/ED office

Delhi , Chandigarh and

Mumbai

During business hours - Within 2.5 hours

Non - business hours - Within 6 hours or earlier as per business hours if business hours begin

II. Key Video

Conference

Infrastructure

Video Conference

Infrastructure at ZO and

Branches

During business hours - Within 4 hours

Non business hours - Within 7 hours or earlier as per business hours if business hours begin


of 135

2. Service Levels

Service Levels will include Availability measurements and Performance parameters

Availability Report will be provided on monthly basis and a review shall be conducted based on this report. A monthly report shall be provided to the bank at the

end of every month containing the summary of all incidents reported and associated Vendor performance measurement for that period. All Availability

Measurements will be on a monthly basis for the purpose of Service Level reporting.

Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies.

I. Availability Measurements

Level Type of Infrastructure Measurement1

Expected Service Level

Critical Video Conference Infrastructure Availability of Critical Infrastructure Elements at Head Office, Staff

Training College, Board Room and CMD/ED office

99%

Key Video Conference Infrastructure Availability of VC Infrastructure Elements at ZO and Branches 98%

1 All individual elements under respective level and type will be aggregated to arrive at the service level.


of 135

II. Performance Measurements

Performance measurements will normally be done on monthly basis or as required by Bank and will be performed by Bank or Bank appointed third party agencies. Vendor representative will assist Bank in performing Performance Measurements.

Type of Infrastructure Measurement Expected Service

Level

VC Infrastructure at HO, Staff Training

College, Board Room and CMD/ED

office

VC Infrastructure availability HO, Staff Training College, Board Room and CMD/ED

office

The hardware resource utilization of MCU, Call Control and UC should not be more

than 80%

99%

VC Infrastructure at ZO & at branches VC Infrastructure at ZOs and Branches 98%

Down time for servicing Each planned down - time for VC Infrastructure maintenance will not be more than 1

hours. This activity will not be carried out during business hours.

However, such activities which require more than 1 hours or required to be carried out

during business hours will be scheduled in consultation with the bank

97%

VC service Planned down - time for VC infrastructure servicing (up gradation, bug fixing, patch

uploads, regular maintenance etc.) will not be more than 1 hour. This activity will not be

carried out during business hours.

However, such activities which require more than 1 hour or required to be carried out

during business hours will be scheduled in consultation with the bank

97%

Incident Management Percentage of incidents escalated according to the Incident Management matrix (as

shown in Table II below)

97.5%


of 135

3. PENALTIES

The Vendor will provide the VC solution as per the service levels specified in this Schedule. In case these service levels cannot be achieved or the inability of

the proposed solution (entire VC Infrastructure provided by the VC Service Provider for example VC components like IP based HD VC End Points, MCU,

Management & Scheduling, Call Control, ISDN Gateways, LCD Panels etc to meet the scope of work as defined in this RFP, delay in VC roll out shall result in

a breach of contract and invoke the penalty clause.

There should not be a downtime for more than one hour for the solution in any calendar day. If the downtime exceeds more than one hour, Bank will levy

penalty of Rs 5000/- per day. The days will be reckoned as calendar day.

The Vendor acknowledges that the rate of penalty would be proportionate to 1 % of the ”Total VC cost” for the affected VC component for services below each

percentage of the specified expected service level, per week or part thereof of delay in commissioning of VC or non-compliance by the Vendor, for that

particular VC service or product. In case of a VC infrastructure including components IP based HD VC End Points, MCU, Management & Scheduling, Call

Control, ISDN Gateways, LCD Panels etc such penalty will not exceed the contract value for the hardware/software product. For any other product, or services,

the penalty will not exceed the value of the VC products, or service. However, total of such penalties shall not exceed 20% of the overall contract value.

Thereafter the contract may be cancelled, and the amount paid if any, will be recovered with 1.25% interest per month.


of 135

ON APPROPRIATE STAMP DUTY ANNEXURE L – Performance Guarantee Format

Format of Performance Bank Guarantee

In consideration of Punjab & Sind Bank (hereinafter called “the said Purchaser”) having its office at the aforesaid address, having agreed to purchase/engage from____________________________________ (hereinafter called “the said Vendor / Supplier)” under the terms and conditions of an Agreement dated (hereinafter called “the said Agreement”) having its office at ----------. Towards the security for the due fulfillment of the terms and conditions contained in the said Agreement, it has been agreed by the said Vendor / Supplier shall provide a bank Guarantee for Rs. _____________(Rupees ___________________________________only). We (indicate the name of the bank) (hereinafter referred to as “the Bank”) at the request of (Vendor / Supplier) do hereby undertake and Guarantee to pay to the Purchaser an amount not exceeding Rs. (either in lump sum or in parts) against any loss or damage caused to or suffered or would be caused to or suffered by the Purchaser by reason of any breach by the said Vendor / Supplier(s) of any of the terms or conditions contained in the said Agreement. Unless repugnant to the context or meaning there of, expressions, Purchaser, Vendor / Supplier, Bank shall mean and include their heirs, representatives, successors, executors, administrators, assigns, etc., as may be applicable. 1. The Bank does hereby undertakes to pay the amount/s due and payable under the guarantee without any demur, merely on a demand from the Purchaser stating that the amount/s claimed is/are due by way of loss or damage caused to or would be caused to or suffered by the Purchaser by reason of breach by the said Vendor / Supplier of any of the terms or conditions contained in the said Agreement or by reason of the Vendor /Supplier failure to perform its obligations under the said Agreement. Any such demand made by the Purchaser on the Bank shall be conclusive as regards the amount/s due and payable by the Bank under this guarantee, whether made in one go or in parts. However, Bank‟s liability under this guarantee shall in totality be restricted to an amount not exceeding Rs.__________ whether or not invoked or if invoked, in part or otherwise. 2. The Bank undertakes to pay the Purchaser any money so demanded notwithstanding any dispute or disputes raised by the Vendor / Supplier or any suit or proceedings pending before any Court or Tribunal relating thereto. Thereby meaning that Bank‟s liability under the present guarantee shall be absolute and unequivocal in any circumstances what so ever, if called upon to pay by the Purchaser. 3. The Bank further agrees that the guarantee herein contained shall remain in full force and effect during the period that would be taken for the performance of the said Agreement and that it shall continue to be enforceable till all the dues and or advances made by the Purchaser under or by virtue of the said Agreement have been fully paid and its claims satisfied or discharged or till, the Purchaser certifies in writing that the terms and conditions of the said Agreement have been fully and properly carried out by the said Vendor / Supplier and accordingly the Purchaser discharges this guarantee, either in writing or by returning the Original Guarantee Bond to the Bank. 4. The bank before the release of Bank Guarantee Bond in Original by the Purchaser and before the expiry of this guarantee, as per Clause 3 of this Guarantee Bond, may at its option renew this guarantee for the same period as was initially requested upon for this guarantee or for any shorter period, at the option of the purchaser, under intimation to the vendor. The bank may at its option obtain the original Bank guarantee bond in lieu of issue of the fresh extended Guarantee Bond. 5. The Bank further agrees with the Purchaser that the Purchaser shall have the fullest liberty without Bank‟s or Vendor / Supplier consent and without affecting in any manner Bank‟s obligations hereunder to vary any of the terms and conditions of the said Agreement or to extend time of performance by the said Vendor / Supplier from time to time or to postpone for any time or from time to time any of the powers exercisable by the Purchaser against the said Vendor / Supplier and to forbear or enforce any of the terms and conditions relating to the said agreement and the Bank shall not be relieved from it‟s liability by reason of any such var iation, or extension being granted to the said Vendor / Supplier or for any forbearance, act or omission on the part of the Purchaser or any indulgence by the Purchaser to the said Vendor / Supplier or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision, have effect of so relieving the Bank, in any manner what so ever. 6. This guarantee will not be discharged due to the change in the constitution of either the Bank or the Purchaser or the Vendor / Supplier, in any manner what so ever.


of 135

7. The Bank lastly undertakes not to revoke this guarantee during its currency or extensions there of, except with the previous consent of the Purchaser, in writing or otherwise than as is provided in this Guarantee. 8. The Bank also agrees that the Purchaser at its option shall be entitled to enforce this Guarantee against the Bank as its principal debtor in first instance without proceeding against the said Vendor / Supplier, and notwithstanding any security or other guarantees that the Purchaser may have in relation to or in relation to the Vendor / Supplier liabilities from time to time, as this guarantee constitutes a separate, distinct and independent contract between the Bank and the Purchaser. 9. Any officer of the Purchaser of the rank of Senior Manager or above, duly authorized in this regard, shall be competent to issue demand/notice or to issue any appropriate instructions, as the circumstances may warrant, to the Bank under this Guarantee, which the Bank shall have to comply immediately and forthwith, without raising any dispute or question/s in regard there to, in any manner what so ever. Notwithstanding any thing contained here in above:

(a) The liability of the Bank under the guarantee shall not exceed Rs. (in words).

(b) This Bank Guarantee shall be valid till either the 1700 hrs till _______ or till the issue of a fresh Bank Guarantee to the Purchaser with a extended period in lieu thereof or till the Purchaser certifies in writing that the terms and conditions of the said Agreement have been fully and properly carried out by the said Vendor / Supplier and accordingly the Purchaser discharges this guarantee, in writing and by returning the Original Guarantee Bond to the Bank.

(c) The bank before the release of the Guarantee Bond in Original by the purchaser and before the expiry of this guarantee may at its option renew this guarantee for the same period as was initially agreed upon for this guarantee or any shorter period, at the option of the purchaser, under intimation to the vendor.

(d) The Bank is liable to consider any notice for invocation of Bank Guarantee as a default by the Vendor / Supplier and shall be under an obligation to pay to the Purchaser the entire amount of Guarantee or any part there of under this Bank Guarantee only and only if the Purchaser serves upon the Bank a written claim or demand before the expiry of either the Bank Guarantee or any extended period/s under this Bank Guarantee, as the case may be.

Dated the day of Signature Name Designation with Bank stamps.


of 135

Annexure M - Technical Bill of Material

The vendor is expected to quote the costs for all items required for fully complying with the requirements of the RFP in the respective sections of the price bid. The prices for the respective sections would be deemed to include all components required to successfully utilize the VC solution.

Summary of Costs

Total Cost of the Tender (A) + (B) + (C.) +(D) 0

Year 1 Total

(including Taxes)

Hardware and Software

Head Office XXX - - - - XXX

Zonal Office XXX - - - - XXX

Chairman office , General Manager (IT) , Chief General Manager XXX - - - - XXX

Executive Director Office XXX - - - - XXX

Local Head Office at Chandigarh XXX - - - - XXX

Board Room XXX - - - - XXX

Staff Training College XXX - - - - XXX


XXX - - - - XXX


of 135


SUB-TOTAL - HW & SW - (A) 0 0 0 0 0 0

Product Specific Charges (AMC and ATS)

Year 1 Year 2 Year

3 Year

4 Year

5

Head Office - XXX XXX XXX XXX XXX

Zonal Office - XXX XXX XXX XXX XXX

Chairman office , General Manager (IT) , Chief General Manager - XXX XXX XXX XXX XXX

Executive Director Office - XXX XXX XXX XXX XXX

Local Head Office at Chandigarh - XXX XXX XXX XXX XXX

Board Room - XXX XXX XXX XXX XXX

Staff Training College - XXX XXX XXX XXX XXX



Optional Item - 2 Additional licenses for setting up VC end points - XXX XXX XXX XXX XXX

SUB-TOTAL - AMC and ATC charges - (B) 0 0 0 0 0 0

One time Implementation Year 1

Head Office XXX - - - -

Zonal Office XXX - - - -

Chairman office , General Manager (IT) , Chief General Manager XXX - - - -

Executive Director Office XXX - - - -


of 135

Local Head Office at Chandigarh XXX - - - -

Board Room XXX - - - -

Staff Training College XXX - - - -


XXX - - - -


SUB-TOTAL - One Time Implementation - (C.) 0 - - - - 0

Facilities Management support Charges

Year 1 Year 2 Year

3 Year

4 Year

5

Head Office XXX XXX XXX XXX XXX XXX

Zonal Office XXX XXX XXX XXX XXX XXX

Executive Director Office XXX XXX XXX XXX XXX XXX

Board Room XXX XXX XXX XXX XXX XXX

Staff Training College XXX XXX XXX XXX XXX XXX


XXX XXX XXX XXX XXX XXX

Optional Item - 2 Additional licenses for setting up VC end points XXX XXX XXX XXX XXX XXX

SUB-TOTAL - Facilities Management 0 0 0 0 0 0

Training Year 1


of 135

Technical Training XXX - - - -

SUB-TOTAL - One Time Training - (D) 0 - - - - 0

Video Conferencing Hardware & Software Cost

Product Part

Number

Product

Description Quantity

Costs (in Rs) Tax

Type Tax

Percentage Tax

Value

Total Costs (in Rs)

(including tax)

Year 1 Year 1

Core VC Equipments at HO 1

Multipoint Control Unit (MCU) XXX XXX XXX

Call Manager / Gatekeeper XXX XXX XXX

Management & Scheduler XXX XXX XXX

Video Firewall Traversal XXX XXX XXX

ISDN Gateway XXX XXX XXX

42U Rack with Power Strips Cooling Fans and perforated doors

XXX

XXX XXX

Structured Cabling at HO XXX XXX XXX


Router XXX XXX XXX


Sub-Total - HO

Zonal Office HD Video Conferencing End Point Devices and other supporting accessories for 40" LCD Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

23






of 135

Local Head Office at Chandigarh HD Video Conferencing End Point Devices and other supporting accessories for 40" LCD Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

1





Router XXX XXX XXX


Chairman office, General Manager (IT) & Chief General Manager HD Video Conferencing End Point Devices and other supporting accessories for 46" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

3





Executive Director Office HD Video Conferencing End Point Devices and other supporting accessories for 46" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

2






of 135

Board Room HD Video Conferencing End Point Devices and other supporting accessories for 2*65" LCD Screens (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)

1



Additional Microphone with 1 Unit of Mixers XXX XXX XXX

External Speakers with 1 unit of 2 Channel Amp XXX XXX XXX




1



Additional Microphone with 1 unit of Mixers XXX XXX XXX

External Speakers with 1 Unit of 2 Channel Amp XXX XXX XXX




5





of 135

Any other, pls specify XXX XXX XXX


6 XXX

XXX XXX

TOTAL - Cost - HW & SW xxx

NOTE

1. The description should contain the following items in the same order: 1a. Model / Make of the Hardware 1b. Technical specifications of the product

2. The description should contain the details of the components such as Part numbers and also the details of the required licenses of the equipment.

3. The part wise details of the components needs to be submitted in a separate sheet by the vendor

4. Operating Systems should be quoted with the server hardware

5. The vendor should clearly mention cabling charges if any

6. The Vendor are expected to provide the Tax type, Tax percentage and the Tax amount. Tax type can be local entry tax, octroi, VAT and any other tax as applicable in India.

7. There is no limitation on the number of addition or deletion that the bank can make in the quantity quoted by the vendor for the period of contract.

All the equipment would need to be setup at the requisite Bank locations


of 135

Video Conferencing AMC and ATS Charges

Product Part Number

Product Description Quantity

Product Cost with 1 year warranty

AMC and ATS Costs (in INR) Cost: 5

year

Tax Type

Tax Percentage

Tax Value

Total: 5 year cost

(including tax)

Year 1 Year 2 Year 3 Year 4 Year 5

Core VC Equipments at HO (AMC/ATS) 1

Multipoint Control Unit (MCU) - XXX XXX XXX XXX XXX XXX XXX

Call Manager / Gatekeeper - XXX XXX XXX XXX XXX XXX XXX

Management & Scheduler - XXX XXX XXX XXX XXX XXX XXX

Video Firewall Traversal - XXX XXX XXX XXX XXX XXX XXX

ISDN Gateway - XXX XXX XXX XXX XXX XXX XXX

42U Rack with Power Stripsm Cooling Fans and perforated doors


XXX XXX



Structured Cabling at HO - XXX XXX XXX XXX XXX XXX XXX


Sub-Total - HO

Zonal Office (AMC/ATS)

23





Local Head Office at Chandigarh (AMC/ATS)

1





of 135




Chairman office, Genaral Manager (IT) and Chief General Manager (AMC/ATS)

3





Executive Director Office(s) (AMC/ATS)

2





Board Room (AMC/ATS)

1



Additional Microphone with 1 Unit of Mixers - XXX XXX XXX XXX XXX XXX XXX

External Speakers with 1 unit of 2 Channel Amp - XXX XXX XXX XXX XXX XXX XXX




of 135


1



Additional Microphone with 1 unit of Mixers - XXX XXX XXX XXX XXX XXX XXX

External Speakers with 1 Unit of 2 Channel Amp - XXX XXX XXX XXX XXX XXX XXX




5

24" LCD Screens (HD Camera, Microphones, speakers, wall mounted shelves, cables etc)


XXX XXX


6 XXX XXX XXX XXX XXX XXX XXX

TOTAL - AMC and ATS cost xxx

NOTE



of 135


Implementation & Facilities Management

One time Implementation Charges by Location

Quantity Unit Rate (INR) Total Tax Type Tax Percentage

Tax Value

Total Cost (including

tax)

1

Core VC Equipments at Head Office 1 XXX XXX XXX XXX

2

Zonal Office 23 XXX XXX XXX XXX

3

Local Head office at Chandigarh 1 XXX XXX XXX XXX

4

Chairman office; GM(IT), CGM 3 XXX XXX XXX XXX

5

Executive Director Office(s) 2 XXX XXX XXX XXX

6

Board Room 1 XXX XXX XXX XXX

7

Staff Training College 1 XXX XXX XXX XXX

8

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) 5 XXX XXX

XXX XXX


of 135

9

Optional Item - 2 Additional licenses for setting up VC end points 6 XXX XXX

XXX XXX

10

Any other, please specify XXX XXX

TOTAL - One Time implementation XXX XXX XXX XXX

Facilities Management support Charges Locations Facilities Management Charges

Year 1 Year 2 Year 3 Year 4 Year 5 Total Tax Type

Tax Percentage

Tax Value

Total Cost (including tax)

Head Office 1 XXX XXX XXX XXX XXX XXX XXX XXX

Zonal Office 23 XXX XXX XXX XXX XXX XXX XXX XXX

Local Head office at Chandigarh 1 XXX XXX XXX XXX XXX XXX XXX XXX

Chairman office; GM(IT), CGM 3 XXX XXX XXX XXX XXX XXX XXX XXX

Executive Director Office(s) 2 XXX XXX XXX XXX XXX XXX XXX XXX

Board Room 1 XXX XXX XXX XXX XXX XXX XXX XXX

Staff Training College 1 XXX XXX XXX XXX XXX XXX XXX XXX

Optional Item - 1 HD Video Conferencing End Point Devices and other supporting accessories for 24" LCD/TFT Screen (HD Camera, Microphones, speakers, wall mounted shelves, cables etc) 5 XXX XXX XXX XXX XXX XXX

XXX XXX

Optional Item - 2 Additional licenses for setting up VC end points 6 XXX XXX XXX XXX XXX XXX

XXX XXX

Any other, please specify

TOTAL - Facilities Management XXX XXX XXX XXX XXX XXX

XXX XXX


of 135

NOTE



The vendor should clearly mention all the Charges, if any, for designing & carrying out all the implementation activities specified in the Scope of Work as per RFP. (Including Installation and Commissioning of MCU at mentioned locations


of 135

Annexure N - Existing Bill of Material

Router at ZO, HO and Branches (locations where VC to be deployed) S.No Location Branch Code Make and Model IOS Version Interface Cards 1 JALANDHAR Z8002 1812 12.4(11)T1 FastEthernet;BRI 2 GURDASPUR Z8004 1841 12.4(11)T1 FastEthernet;BRI;Serial 3 CHANDIGARH Z8006 1812 12.4(11)T1 FastEthernet;BRI 4 HARYANA Z8008 1812 12.4(11)T1 FastEthernet;BRI 5 LUDHIANA Z8009 1812 12.4(11)T1 FastEthernet;BRI 6 PATIALA Z8011 1841 12.4(11)T1 FastEthernet;BRI;Serial 7 FARIDKOT Z8005 1841 12.4(11)T1 FastEthernet;BRI;Serial 8 DELHI- I Z8012 1812 12.4(11)T1 FastEthernet;BRI 9 DEHRADUN Z8014 1812 12.4(11)T1 FastEthernet;BRI 10 LUCKNOW Z8016 1812 12.4(11)T1 FastEthernet;BRI 11 BHOPAL Z8021 1812 12.4(11)T1 FastEthernet;BRI 12 MUMBAI Z8020 1841 12.4(3g) FastEthernet,BRI,Serial 13 KOLKATTA Z8018 1841 12.4(3g) FastEthernet,BRI,Serial 14 CHENNAI Z8022 1841 12.4(3g) FastEthernet,BRI,Serial 15 GUWAHATI Z8019 1812 12.4(11)T1 FastEthernet;BRI 16 BHATINDA Z8010 1841 12.4(3g) FastEthernet;serial;BRI 17 AMRITSAR - I Z8001 1812 12.4(11)T1 FastEthernet;BRI 18 BAREILLY Z8017 1812 12.4(11)T1 FastEthernet;BRI 19 DELHI- II Z8013 1812 12.4(11)T1 FastEthernet;BRI 20 HOSIARPUR Z8003 1812 12.4(11)T1 FastEthernet;BRI 21 CHANDIGARH - II Z8007 1812 12.4(11)T1 FastEthernet;BRI 22 DELHI - III Z8023 1812 12.4(11)T1 FastEthernet;BRI


of 135

ANNEXURE P - Details of Expert level trained and Certified Personnel of OEM

S.No. Name Certification from OEM Training and

Certification Details

Role and Responsibility in

VC solution

implementation

1

2

3

4

5

ANNEXURE Q – List of OEM Spare Depots

S.No. Address of Custom Duties paid OEM Spares Depot

1

2

3

4

5

6

7


of 135

ANNEXURE R - OEM Technical Support Center Details

Name of OEM

Address

Email Address

Toll free number

Support Center

Working hours

Number of Support

Center working days

in a year

ANNEXURE S - OEM Office List

S.No. OEM Office

Location

Address Phone Number

1

2

3

4

5

6

7

8

9

10


of 135

ANNEXURE T – Conformity Letter

Proforma of letter to be given by all the vendors participating in the Video Conferencing Implementation Project

on their official letter-head

To,



21 Rajendra Place,


Phone – (011)

Fax -

Sir,

Sub:- VC Implementation project

Further to our proposal dated XXXXXXX, in response to the Request for Proposal (Bank’s tender No. hereinafter referred to as “RFP”) issued by Punjab &

Sind bank (“Bank”) we hereby covenant, warrant and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as contained in the RFP and the related addendums and other documents

including the changes made to the original tender documents issued by the Bank, provided however that only the list of deviations furnished by us in

Annexure J of the main RFP document which are expressly accepted by the Bank and communicated to us in writing, shall form a valid and binding part of

the aforesaid RFP document. The Bank is not bound by any other extraneous matters or deviations, even if mentioned by us elsewhere either in our

proposal or any subsequent deviations sought by us, whether orally or in writing, and the Bank’s decision not to accept any such extraneous conditions

and deviations will be final and binding on us.

Yours faithfully,

Authorized Signatory

Designation

Vendor’s corporate name


of 135

ANNEXURE U - Undertaking of Authencity for VC supplies

Undertaking of Authenticity for hardware/software supplies to be given by all the vendors participating in the Video Conferencing

Implementation Project on their official letter-head

To,



21 Rajendra Place,


Sir,

Sub:- Supply of Hardware/Software for VC Implementation project

With reference to the Video Conferencing hardware/software being supplied /quoted to you vide our bid dated------.

We hereby undertake that all the components/parts/ assembly /software used for Video Conferencing implementation shall be original new components /

parts/ assembly/ software only, from respective OEMs of the products and that no refurbished /duplicate/ second hand components/parts / assembly/

software are being used or shall be used.

We also undertake that in respect of licensed operating system if asked for by you in the purchase order, the same shall be supplied along with the

authorized license certificate (e.g. Product Keys on Certification of Authenticity in case of Operating System) and also that it shall be sourced from the

authorized source (e.g. Authorized Channel in case of Operating System).

Should you require, we hereby undertake to produce the certificate from our OEM supplier in support of above undertaking at the time of

delivery/installation. It will be our responsibility to produce such letters from our OEM Supplier’s at the time of delivery or within a reasonable time.

In case of default and we are unable to comply with above at the time of delivery or during installation, for the VC Hardware/Software already billed, we

agree to take back the Video Conferencing equipments without demur, if already supplied and return the money if any paid to us by you in this regard.

We (system OEM name) also take full responsibility of both Parts & Service SLA as per the content even if there is any defect by our authorized Service

Centre/ Reseller/ SI etc.

Yours faithfully,


Designation



of 135

ANNEXURE V - Undertaking for not blacklisted on their official letter-head

To,



21 Rajendra Place,


Phone – (011)

Fax -

Sir,

Sub:- Undertaking for not blacklisted

We do hereby undertake that we have not been blacklisted or deregistered by any central/state government or by any public sector undertaking.

Yours faithfully,


Designation



of 135

ANNEXURE W - TECHNICAL COMPLIANCE STATEMENT DECLARATION

To,



21 Rajendra Place,


Phone – (011)

Fax

We hereby undertake and agree to abide by all the terms & conditions stipulated by the Bank.

We certify that the VC systems/services offered by us for tender conforms to the specifications stipulated by you with the following deviations.

List of deviations

1)

2)

3)

4)

(If left blank it will be construed that there is no deviation from the specifications given above).


Company Seal

~~~~END OF DOCUMENT~~~~

punjab & sind bank rfp

Education

active lip

wall mounted

multiprotocol

acoustic echo

simplifying

virtual route

tree root

worldwide