pure staffing solutions inc. · pure staffing solutions inc. training module –6 . introduction to...

Pure Staffing Solutions Inc.

Training Module – 6

INTRODUCTION TO

CANDIDATE CALLING SCRIPT

Candidate Call ScriptHello! Am i speaking to ____________

I am a recruiting consultant calling from pure staffing solutions.

I have a copy of your resume from ________ (database/ indeed/email you sent to me/ linkedin/referred by)

I would like to quickly go over it with you, is this a good time?

◦ Are you currently working at xxx? Why are you looking to make a move? (What have you been doing since getting laid off?)

◦ What does your current company do and what are your responsibilities? – (can discuss relevant companies)

◦ What is your current salary? what are your salary expectations?

◦ What shift are you currently working? what shifts are you willing to work?

◦ How far is your commute to your current workplace? how far are you willing to commute?

◦ (if applicable) what licenses do you have? what year did you obtain?

◦ What is your highest level of education?

◦ (if applicable) what type of machines and processes have you worked with?

◦ Did you supervise anybody? if so, how many and where?

◦ What kind of industries have you worked in?

◦ do you have union experience?

Clarify reasons for moving jobs and any gaps or unusual findings in the resume.

If Not Qualified

If they are not qualified, let them know why and ask them if they know anybody else that would be interested.

If QUALIFIED

If they are qualified, present job opportunities to see if they are interested in the opening we are trying to fill. (After he is ok with MONEY, SHIFT and LOCATION – Share the company name)

If our client would like to meet with you, when are you available for an interview?

How is the job search going? Are you interviewing? If so, where? Dig for information.

Thank-you. i will send you an email with all of my contact information. is _______ your correct email address?→ if you require an updated resume -how fast can you get me your resume???

Candidate Call Script Breakdown

INTRODUCTION

Hello! Am i speaking to ____________

I am a recruiting consultant calling from pure staffing solutions.

I have a copy of your resume from ________ (database/ indeed/email you sent to me/ LinkedIn/referred by)

I would like to quickly go over it with you, is this a good time?

You want to get his introduction out as soon as possible. Until you get them this introduction, they think that you are a telemarketer trying to sell them something

When the candidate learns you have a copy of their resume, they let their guard down. It’s important to let them know where you got their resume from so they are not spooked.

Always try to have a conversation with them when you get them on the phone.

If they are obviously distracted (crying baby, loud machines in background, etc.), you can offer to do the call at a later time.


Are you currently working at xxx? Why are you looking to make a move? (What have you been doing since getting laid off?)

• You want to find out what their current situation is. If they tell you that they were laid off, ask how many were laid off and if you can use that employer as a work reference. This will show the legitimacy of the lay off.

• Asking them about why they are looking to make a move is very important as that is their key motivation for their job hunt. It is the career wound we are trying to heal and will be useful when we get the job offer for them.

• Asking what they have been doing since lay off gives you a sense of how urgent the candidate is with their job search.


• WHAT IS YOUR CURRENT SALARY? WHAT ARE YOUR SALARY EXPECTATIONS?

Can determine if current salary is in line with expectation.

• WHAT SHIFT ARE YOU CURRENTLY WORKING? WHAT SHIFTS ARE YOU WILLING TO WORK?

You will also try to take what shift they are working this week and next week (if on rotations)

• HOW FAR IS YOUR COMMUTE TO YOUR CURRENT WORKPLACE? HOW FAR ARE YOU WILLING TO COMMUTE?

This is an important question

• (IF APPLICABLE) WHAT LICENSES DO YOU HAVE? WHAT YEAR DID YOU OBTAIN?

This is only applicable to trades people. Year obtained shows what kind of experience they have and also double checks legitimacy.

• WHAT IS YOUR HIGHEST LEVEL OF EDUCATION?

• WHAT DOES YOUR CURRENT COMPANY DO AND WHAT ARE YOUR RESPONSIBILITIES? –(You Can Discuss Relevant Companies)

• (IF APPLICABLE) WHAT TYPE OF MACHINES AND PROCESSES HAVE YOU WORKED WITH?

• DID YOU SUPERVISE ANYBODY? IF SO, HOW MANY?

• WHAT KIND OF INDUSTRIES HAVE YOU WORKED IN?

• DO YOU HAVE UNION EXPERIENCE?


◦ WHAT IS YOUR HIGHEST LEVEL OF EDUCATION?

Some openings require minimum high school graduation.

◦ WHAT DOES YOUR CURRENT COMPANY DO AND WHAT ARE YOUR RESPONSIBILITIES? – (CAN DISCUSS RELEVANT COMPANIES)

This will give you a better idea of what they are doing. Look at all relevant companies and determine responsibilities.

◦ (IF APPLICABLE) WHAT TYPE OF MACHINES AND PROCESSES HAVE YOU WORKED WITH?

Goes into greater detail in skill-set. If they have relevant machine experience that we can detail, it will help to better showcase the candidate.

◦ DID YOU SUPERVISE ANYBODY? IF SO, HOW MANY?

This is more relevant for supervisory openings. Only need to get the maximum number that they have had and where it was.

◦ WHAT KIND OF INDUSTRIES HAVE YOU WORKED IN?

Clients often want to see candidates from specific industries that are similar to theirs.

◦ DO YOU HAVE UNION EXPERIENCE?

Relevant for supervisory/management openings or when clients want to avoid getting union workers in.


CLARIFY REASONS FOR MOVING JOBS OR ANY GAPS OR UNUSUAL FINDINGS IN THE RESUME.

• Finding out why candidates moved jobs will help show you their true motivation.

• Fill in the blanks if there are gaps in employment timelines.

• If there are unusual moves, clarify why they made them. An example would be a supervisor stepping back and out of a supervisory role. Another example would be geographic location change of employment.

IF THEY ARE NOT QUALIFIED, LET THEM KNOW WHY AND ASK THEM IF THEY KNOW ANYBODY ELSE

THAT WOULD BE INTERESTED.

Be honest with them. The candidates appreciate honesty. This is also your opportunity to network.

You can even ask them for people they know for other jobs that you are working. Candidates that

you have developed good rapport with will be more likely to offer this information.

IF THEY ARE QUALIFIED, PRESENT JOB OPPORTUNITIES TO SEE IF THEY ARE INTERESTED IN THE

OPENING WE ARE TRYING TO FILL.

This is your chance to present to them the details of the job(s) you are screening them for.

Find out whether or not they are interested or if they have ever applied there before.


IF THEY ARE NOT QUALIFIED, LET THEM KNOW WHY AND ASK THEM IF THEY KNOW

ANYBODY ELSE THAT WOULD BE INTERESTED.

Be honest with them. The candidates appreciate honesty. This is also your opportunity to

network. You can even ask them for people they know for other jobs that you are working.

Candidates that you have developed good rapport with will be more likely to offer this

information.

IF THEY ARE QUALIFIED, PRESENT JOB OPPORTUNITIES TO SEE IF THEY ARE INTERESTED IN

THE OPENING WE ARE TRYING TO FILL.

This is your chance to present to them the details of the job(s) you are screening them for.

Find out whether or not they are interested or if they have ever applied there before.


(IF QUALIFIED) IF OUR CLIENT WOULD LIKE TO MEET WITH YOU, WHEN ARE YOU AVAILABLE FOR

AN INTERVIEW?

Clients appreciate a breakdown of availability.

HOW IS THE JOB SEARCH GOING? ARE YOU INTERVIEWING? IF SO, WHERE? DIG FOR

INFORMATION.

We want to get more information on the seriousness of their job search. Will allow us to communicate

to our clients if there is a high sense of urgency to interview the candidate. i.e. do they have any

current offers on the table?


THANK-YOU. I WILL SEND YOU AN EMAIL WITH ALL OF MY CONTACT INFORMATION. IS _______

YOUR CORRECT EMAIL ADDRESS? → IF YOU REQUIRE AN UPDATED RESUME - HOW FAST CAN

YOU GET ME YOUR RESUME???

• We want to confirm their email address as the one on their resume may not always be current.

• Asking how fast they can get you their updated resume will allow us to know when we can

follow-up and give them a sense of urgency.

• You want to get them an email so they have your contact information on file. They can forward

to their colleagues or use it in the future even if there is nothing that we have for them right

now.

RESUME FORMATING

RESUME FORMAT AS PER PSS

STANDARDS

STEP 1

FONT Times New Roman

FONT SIZE 12

ALLIGNMENT Left Aligned

SPACE 1.0

JOBTITTLE (for all jobs) Bold capital

JOB RESPONSIBILITIES Bullets

RESUME FORMAT BREAKDOWN

STEP 2

• Insert the logo on the top in header column

• Alignment

✓ Candidate’s name in Capitals

✓ Location CENTER ALLIGNED

✓ Email

✓ Phone number

FINAL RESUMECHECK LIST

✓Proper Phone Number Relevant Skills listed

✓List of employers with no gaps Job Description for recent job

✓Proper E-mail address

THANKS ☺

pure staffing solutions inc. · pure staffing solutions inc. training module –6 . introduction to...

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