PV Survey process

Property lists

provided by Client

Design Team

undertake Desktop

feasibility

Roadside Observation

Survey carried out

Shortlist of most

suitable properties

drawn up

Programme of

surveys drawn up

Letters sent to

Customers

Appointments made

with CustomersSurvey undertaken

CLO briefs Customer

and offers Energy

Saving advice

Legal Agreement left

with Customer

CLO collects Legal

Agreement.

System designed.

Application made to

DNO

PV Survey process

Survey – key considerations

• Property orientation

• Roof pitch

• Roof condition (covering & structure)

• Roof size

• Hard shading and future shading issues

• Access to roofspace

• Condition of electrical installation

• Design each system using purpose-written software

PV Survey process

Customer Liaison

• All visits made by appointment

• All CLO staff branded and provided with approved ID

• Staff trained and resourced to engage with people from

BME communities

• Identification of Customers with special needs

• Introduce the scheme to the Customer

• Identify the benefits of the scheme

PV Survey process

Customer Liaison (continued)

• Explain how to maximise the use of free electricity

• Provide additional energy saving and efficiency advice

• Provide a 24 hour Emergency Helpline Contact number

• Provide Legal Agreement in plain English, and explain what

it means

• Outline length of time taken to carry out installation and

likely disruption/health & safety considerations

• Undertake Customer Care calls during the process and

Aftercare calls 6 months and 12 months after completion