pwc sap alliance conf sapphire presenter schedule 2012

www.pwc.com/us/sap

PwC’s SAP Consulting Practice Speaker Schedule

SAPPHIRE® NOW and the ASUG Annual Conference May 14-16, 2012

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Process Flows: A great start to a better end (to end)

Mike Dunn, PwC and Chuck Scarlett, Cooper Tire Monday, May 14, 2012, 10:30 AM - 11:30 AM, S330D

Learn the importance of defining your company's "as-is" state to fully realize the transformative potential of your business on ERP. Defining and documenting sound end-to-end process flows can have a significant impact on your implementation's success. Hear and see examples of the do's and don'ts of properly capturing your organization's current business processes to achieve the organizational transformation that SAP can provide. Process flows provide the foundation of each of the major phases of the ASAP methodology-Design, Realization, Go-Live and Hypercare-and can become the cornerstone of your project's success. Gather tips on how to leverage process flows to be a benchmark in measuring success within each of the ASAP phases. Hear how companies use process flows to identify and address risk and compliance issues each business faces and provide a common baseline for communication and integration between business processes. Gather tips on how process flows can be used as an accelerator throughout the phases of the implementation and the benefits of a capturing "as-is" and future state flows from Blueprint to Post Go-Live.

How to build a team to deploy SAP BusinessObjects software and SAP HANA

Frank Rinaldi, PwC Monday, May 14, 2012, 10:30 AM - 11:30 AM Partner Center Microforum, PC605

Get an overview and benefits of adopting the SAP HANA platform for your business intelligence (BI) strategy. Discover how to reduce the development time required for BI deployments. Learn about changes for a better user experience and help desk support. Find out how to align the SAP HANA platform with your mobile strategy.

Security Influence Council: Customers making a difference

Gretchen Lindquist, PwC and Greg Capps, Coca-Cola Monday, May 14, 2012, 10:30 AM - 12:00 PM, S319

Have you ever wanted to enhance functionality in SAP? Are there features that are missing or not working as desired? Would your ideas provide better controls and usability than the current application? With the ASUG Security Influence Council you could say yes to all of these questions. As a customer influence initiative, ASUG members are partnering with SAP to identify requirements, prioritize enhancements, and deliver results. The goals of the Security Influence Council were to improve security functionality in all SAP applications. With customer input we will report on delivered results, ongoing activities, and new topics where you can share your voice. This is your opportunity to make a difference!

Providing real-time assurance during SAP implementation, upgrade, or consolidation projects

Jim Willis and Steve Ockrim, PwC Monday, May 14, 2012, 1:45 PM - 2:45 PM, S330D

In today's environment, the internal audit and/or compliance function can't afford to sit idle while SAP is being implemented or changed via an upgrade or convergence project. Learn how to work with the SAP project team and senior management teams to create a real-time audit approach that looks at the key risks of an SAP project. Gain insight into when internal audit and compliance teams should be involved in each phase of an SAP project (based on ASAP methodology). Understand the typical pitfalls of an SAP transformation project so you can be armed with the knowledge and tools to prevent (or at least detect) the most common SAP project issues. Learn how to work with the SAP project team in such a way that you are viewed as providing real-time, valuable feedback that will contribute to the success of the project. Finally, learn how to report your observations, risks, and recommendations using a format that keeps senior management and the SAP project management office (PMO) focused on the key issues without getting lost in the details.

SAPPHIRE® NOW and the ASUG Annual Conference 2012

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McKesson uses SAP Multiresource Scheduling (MRS) to push the resource deployment envelope

Kevin Stregles, PwC and Jo Ellen Fiorvante, McKesson Monday, May 14, 2012, 1:45 PM – 2:45 PM, S320B

Come join us to learn how McKesson built a customized resource deployment solution that leverages key features from MRS. McKesson expands on the traditional methods of scheduling within MRS using templates to dictate how and when demands are scheduled. The presentation will also show how through customization, a project manager can directly affect demands in MRS and information within project systems without directly being in either transaction.

Align your workforce for faster and better business results

Michael Brown, PwC and Eric Bergman, SAP Monday, May 14, 2012, 2:00 PM - 2:45 PM, Cloud Campus - Cloud Microforum CL504

This discussion explains how the SuccessFactors BizX suite helps companies align the workforce around company objectives, optimize the workforce to get desired performance and results, and accelerate business with tools that enable employees to work smarter.

How a pharmaceutical company successfully integrated an acquisition in their SAP platform

Gerald Metzger, PwC and Jim Hayden, AstraZeneca Monday, May 14, 2012, 3:00 PM - 4:00 PM, S330D

This presentation talks about a real-life project that successfully integrated an acquisition into an existing SAP platform of a global pharmaceutical company. Key items covered: 1. Project background and objectives: Examples include standardizing business processes across the acquired company, and reducing the number of separate technology systems. 2. Project schedule (22 months), scope (SAP ERP) and program governance (reporting structure and participation of both companies in decision making). 3. Project challenges and how they were overcome: Examples include lack of business support, resource availability, and how SAP system presentations helped create buy-in. 4. Project outcomes: Examples include efficiency gains through process improvements and the reduction of paper-based systems, improved decision-making ability through stronger integration of data, and better reporting capabilities. 5. Ten key success factors when integrating a company into an existing SAP system: Examples are expect and address technical integration challenges, utilizing SAP tools, creating a shared leadership approach among the companies.

Coca-Cola: Standardization and optimization of SAP Security through the use of SAP GRC Access Controls

Matt Gantner, PwC and Greg Capps, Coca-Cola Tuesday, May 15, 2012, 1:00 AM - 12:00 PM, S220E

After more than a decade of using SAP, Coca-Cola identified the need to replace the existing security design as part of the SAP BusinessObjects governance, risk, and compliance (GRC) access control implementation. The focus of this session is to provide the audience with insight into how the security redesign was executed at a high level and illustrate how the PricewaterhouseCoopers (PwC) and Coca Cola team used those guiding principles to build out a solution to enhance and sustain the security design and the control environment.

Customer Relationship Management (CRM) Service: Priority repair process

Koteswara Rao Ratnala, PwC and Melissa Feldstein, Crestron Electronics Tuesday, May 15, 2012, 1:45 PM - 2:45 PM, S310H

The old business process allowed customers to request expedited service at no charge. The expedited service level required a considerable amount of administrative and technical burden on the organization. Now, customers can choose the standard repair or priority repair process for an additional fee. Priority repair imposes specific deadlines in the service organization to complete the repair by giving customer equipment preferential treatment. It also generates additional revenue. The process includes tasks and reminders to aid on-time completion of repair process. In case deadlines are not met, additional fees will be waived. Management can generate reports on percentage of repairs that are selected priority process, the number of times priority fee is waived, the number of times service department failed to meet the deadlines and by the additional revenue generated. Customers can get free priority repair process when they achieve elite status.


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SAP ERP Central Component (SAP ECC) Security: A guide for auditors

Ray Mastre, PwC Tuesday, May 15, 2012, 4:15 PM - 5:15 PM, S330E

SAP ECC security has become a subject that many audit organizations are required to investigate because of compliance requirements and concerns over the disclosure of sensitive information. Security in SAP is quite complex and sometimes a confusing subject for auditors. This presentation will provide an overview of the basics of SAP ECC security, with a focus on the items that should be reviewed when performing security assessments. Key security monitoring applications, especially the SAP BusinessObjects governance, risk and compliance (GRC) Access Control suite will be reviewed showing the link between security and monitoring tools. During the course, participants will walk through a sample audit plan that identifies important authorization objects to be checked, and learn techniques for assessing the users that can perform sensitive functionality in the system. Participants will take home a sample version of an SAP Segregation of Duties (SoD) Rule set for future reference.

Engage, retain, and develop your talent with SuccessFactors Learning

Michael Brown, PwC and Andy Shean, SAP Wednesday, May 16, 2012, 11:00 AM -11:45 AM Cloud Campus - Cloud Microforum CL504

This discussion explains how SuccessFactors Learning helps transform how employees learn in the office or on the go with mobile devices. Hear how the solution combines formal, social, and extended learning with unprecedented content management, reporting, and analytics.

BNSF Railway uses SAP software to strengthen Sarbanes-Oxley compliance

Sandeep K. Malik, PwC and Cynthia McConathy, BNSF Wednesday, May 16, 2012, 11:30 AM - 12:30 AM Partner Theater

This session will focus on the design decisions and configuration during the implementation of SAP BusinessObjects PC 10. Discussion will include methodologies and accelerators for a successful rollout. Approach for internalizing the PC solution with key stakeholders and benefits

Expanding the Business Intellegence Portfolio: Understanding HANA in your BI landscape

Ken Campbell, PwC Wednesday, May 16, 2012, 12:30 PM -12:50 PM, Database and Technology Theater

This session provides an overview and benefits of adopting SAP HANA for your BI strategy. Discover opportunities to reduce the development time required for business intelligence deployments, data management, changes for better user experience, alignment to your mobile strategy, and help desk support changes using the new architecture.


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Optimization of cash flow and profitability through effective utilization of SAP-FSCM processes

Prasad Boddupalli, PwC Wednesday, May 16, 2012, 1:45 PM - 2:45 PM, S330F

In this session, learn how the SAP-Financial Supply Chain Management functionalities can be used to monitor the credit worthiness of the customers, fasten the customer billing and payment cycle, improve various collection and dispute management processes and thereby reduce tied up working capital. Understand how the SAP customers have increased cash flows by avoiding the bad debt business exposures, reducing Days Sales Outstanding (DSO), improving billing and payment duration metrics and achieving the higher customer satisfaction by implementing various functionalities of SAP-FSCM. Explore the full strength of Collection Management module by understanding the master data setup, promise-to-pay functionality, collector workforce management, set up of various collection segments, profiles, groups, segments and strategies that can help determine the priority of collections for various customers assigned to different collectors. Understand how SAP-Biller Direct can be used to provide the business partners with various portal functionalities such as receiving the electronic bills, selecting & scheduling / cancelling the electronic payments, viewing the open items and history of payments, self-service for various master data maintenance activities, establishing seamless communication between the business partners and creation & communication of disputed items. Also learn various other functionalities of SAP-FSCM including SAP credit management processes, automated credit scoring, automated credit controls, credit overview and payment behaviour reporting, effective dispute management processes and procedures for automatic creation / write off of the disputed case. Learn various integration aspects of FSCM with SAP-Accounts Receivables and other related modules. This session also offers various practical tips and tricks for the implementation of SAP-FSCM.

Business transformation sustained: A Maintenance, Repair, and Overhaul (MRO) example

Joseph Ford, PwC Wednesday, May 16, 2012, 3:00 PM - 4:00 PM, S220G

An enterprise must leverage their SAP investment to create lasting business benefits. Driving and sustaining business transformation aligns technology, strategy and tactics to deliver results. This presentation will focus on top-down and bottom-up approaches to render SAP Maintenance, Repair and Overhaul (MRO) practices into meaningful roles and information for each group. With everyone’s involvement, the context and catalyst for immediate success and lasting change become part of your firm's culture. It's not one size fits all. It's about understanding your company and organization for a best fit approach. It's about meaningful benefits at the heart of the program. It's about understanding your key stakeholders and their potential resistance and support points. It's about demonstrating to your stakeholders that it is worth the effort through a series of quick wins. It is taking your SAP marvel and putting it to work through your people.

Predict, plan, execute, and analyze workforce success with SuccessFactors

Michael Brown, PwC and Jessica Kane, SAP Wednesday, May 16, 2012, 4:00 PM -4:45 PM, Cloud Campus - Cloud Microforum CL504

This discussion covers how to ensure your talent strategy supports your company’s business objectives. Learn how SuccessFactors Workforce Planning and Workforce Analytics bring your talent needs into focus and empowers you to make fact-based decisions about your workforce.


© 2012 PricewaterhouseCoopers LLP. All rights reserved. "PwC" refers to PricewaterhouseCoopers LLP (a Delaware limited liability partnership) which is a member firm of

PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity. PM-12-0314

PwC’s SAP Consulting Practice: Key Contacts

Rodney Seligmanan Partner – SAP NA Practice Leader (312) 298-5510 [email protected]

Tripp Davis Partner – SAP Services (312) 298-3673 [email protected]

Robert Clark Partner – Global GRC SAP Services (267) 330-2497 [email protected]

Scott Osterman Partner – GRC Security Services (312) 298-5614 [email protected]

Sriram Nagarajan Partner – SAP Services (973) 236-5392 [email protected]

Andrew Williams Partner – SAP Services (213) 356-6982 [email protected]

Doug Hurley Managing Director – SAP Services (646) 471-2116 [email protected]

Chris Beiswenger Partner – SAP Services (216) 875-3188 [email protected]

Chris Fynn Partner – SAP Services (646) 471-1266 [email protected]

Chuck Marx Partner – SAP Services (602) 364-8161 [email protected]

Scott Wilkie Alliance Development – Central (312) 298-3270 [email protected]

Tom Schultz Alliance Development – East (973) 216-2810 [email protected]

pwc sap alliance conf sapphire presenter schedule 2012

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