q u a l i t y 1 austin energy electric service delivery quality management system
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q u a l i t yquality
Austin EnergyElectric Service Delivery
Quality Management System
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ISO Project Charter
Develop and implement a quality management system using ISO standards for Austin Energy’s Electric Service Delivery (ESD) business unit
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ISO 9001: 2000 - What is it?
ISO is the International Organization for Standardization
ISO 9000:2000 defines the standards and requirements for a quality management system
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Quality Management System Requirements Quality Manual including quality
policy and objectives ISO required procedures
– Documentation management– Records management – Internal audit system – Performance measurement– Preventive and corrective Actions– Non-conforming product management
ESD process documentation
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Why did ESD implement a quality management system?
Meet customer needs and expectations
Establish credibility with external customers
Facilitate improvements in system reliability
Establish consistency in processes & service delivery
Facilitate knowledge transfer of processes & procedures
Establish a forum for continuous improvement
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Implementation Schedule
Hired consultant to assist with implementation
Aug 2006
Conducted ISO 9001:2000 training for Project Team, ESD Management & Employees
Aug – Dec 2006
Developed & obtained approval of ESD Quality Management System (QMS) project plan
Sep - Oct 2006
Conducted gap analysis Oct 2006 Established Customer Advisory
Council (Samsung, Freescale & National Instruments)
Oct 2006
Purchased and implemented QMS software
Dec 2006 - Apr 2007
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Implementation Schedule (cont.)
Developed QMS including: Quality Manual (policy and objectives) ISO required procedures ESD process documentation
Oct 2006 – Jul 2007
Implemented QMS Conducted employee training on QMS Conducted internal management
reviews & audits on QMS
Jul – Dec 2007
Pre-assessment audit conducted by registrar
Nov 2007
Registration audit conducted by registrar Dec 2007 Obtained ISO registration Jan 3, 2008 Continuous improvement of QMS Ongoing
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Benefits to Date
Documented work processes Improved consistency in execution of
processes across organization Improved documentation of records Increased communication across
workgroups More focused efforts for implementing
corrective and preventive actions and improvements
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Multi Meter Calibration
All multi meters are tested and calibrated.
Two new meters failed initial testing and calibration.
Meters were returned to the manufacture with a Safety Warning!
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Metrology tests all new meters before they are used.
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Established ESD Quality Center
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Benefits to Date
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UG Locating Tickets 2008
0
500
1000
1500
2000
2500
3000
3500
4000
4500
January February March April May June July August September October November December
Total Tickets
Cleared in Office
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