q&a expert answering guidelines - nxt learning · chegg study honor code chegg expert q&a...
TRANSCRIPT
Q&AExpertAnsweringGuidelines
WelcometoChegg!WeareexcitedtowelcomeyouasacandidateforourExpertAnsweringnetwork!
BeinganExpertAnswererisagreatprivilege,andyouareresponsibleforworkingdirectlywithourstudentusers.StudentspostquestionseverysingledayonCheggQ&A.Youcanhelpthembyprovidingsolutionswithclearexplanationsandstep-by-stepprocesses.
Ourteamiscommittedtoprovidingthebestqualitysolutionstoourstudentswithyour helpasasubjectmatterexpert.OurInHouseteamkeepsaneyeonthequalityofyouranswers,ensuringthatstudentsreceivethebestanswerspossible.
ThisdeckwillgiveyouinstructionsonhowtoansweronourQ&Aboards.Pleasecontactyourterritorymanagementteamifyouhaveanyquestions.
-TheCheggTeam
CHEGGSTUDYHONORCODE
CheggStudyHonorCodeCheggExpertQ&Ahelpsstudentswiththeirtoughestquestionswhilemaintainingthehigheststandardsinacademicwork.Indoingso,Expertswillnotparticipateinacademicdishonesty.AsExperts,pleaseadheretoourHonorCodeandnotify yourmanagementteamifyouhaveanyfurtherquestions.
• StudentsmaybreakourHonorCodebypostingexamorquizmaterial.Whenthisoccurs,pleasedonotanswerthequestionandskipthequestionas“Abusive/Spam”- “Other”
DoNotAnswerQuestions withtermslike“FinalExam”,“ExaminationsInstitute”,“DivChed”, “ACS”etc. – SkipwithAbusive/Spam reason.Chegg reserves the right to not pay EAs for questions answered with terms like “Final Exam”,“Examinations Institute”, “Div Ched”, “ACS” (and other similar terms that denote a question is froma test or examination—those terms are not exhaustive). Chegg also reserves the right to revoke yourExpert Answering privileges should you answer any questions that break our Honor Code.
CheggStudyHonorCode–MoreExamplesDoNotAnswerQuestionswithterms“ACSExams”– Skipwith“Abusive/Spam”Reason
CheggStudyHonorCode–MoreExamplesDoNotAnswerSuchQuestions–Skipwith“Abusive/Spam”Reason
CheggStudyHonorCode–MoreExamplesDoNotAnswerQuestionswithterms“ExaminationsInstitute”,“DivChed”, “ACS”–Skipwith“Abusive/Spam”Reason
ANSWERINGINSTRUCTIONS
BasicRules• Readquestionscarefully tounderstandwhattheaskerwants• Whenskippingaquestion,followourprotocolsverycarefully• Bethorough- clearlyexplaineachstepofthesolutioninawell-organizedmanner• Highlightkeypoints,importantsteps,andcommonpointsofconfusionwhereverpossible• Usenewlinesandspacingwheneverpossibletoimprovestructureandreadabilityofananswer• TheEnterkeyandSpacebarareyourfriends!
• Usediagrams,tables,charts,andgraphstoillustratesolutions• COPYINGanswers(fullyorpartially)fromothersourcesisABSOLUTELYNOTALLOWED
• Note:youwillseeamessageaboutyourTrialPeriod.PleaseusethistogetaccustomedtotheCheggQ&Aecosystem.• Feelfreetoreachouttoyourcoordinatorsincaseofqueries.• YouranswerswillbereviewedveryfrequentlyduringtheTrialPeriod.UsethefeedbacktoadjustyourAnsweringQualityaccordingly.
• Thismessagewilldisappearonceourinternalreviewteamapprovesconsistentgoodqualityinyourwork.
Homepage:http://www.chegg.com/my/expertqaLogin:yourExpertAnswererlogincredentials
Usefulreminders!
Ourteamkeepsacloseeyeonskipped
questions- especiallytheAbusive/SpamandDifferentSubject
reasons.
Yourstatsarebrokendownbyday,week,andmonth.Theyresetatthe
beginningofeachmonth
Thereare2answeringmethods:1. Typedwithproperformatting• Youransweringpagefeaturesabuiltineditorandmathtypetool• Workdoneinwordprocessorsormathtoolscanbecopy/pastedintoyoureditor
• Screenshotsofworkinothertools,spreadsheets,andsoftwarearefineü Pleasemakesuretotakescreenshotsofanythingexternaltopreserveformatting
2. Handwritten*• *ThisoptionisONLY allowedforthosewithneat,legiblehandwriting• Answersmustbeprinted- nocursive- onblankwhitepaper• Imagesmustbeclear,focused,androtatedproperlyintheanswertoreadlefttoright
• Answersmustbeuploadedasanimageinyoureditor• Issueswithhandwrittenanswersmayputyourexpertprivilegesatrisk
3. Typedandhandwritten• Whenyoudrawdiagramsbyhand,youmaytypetheansweranduploadahand-drawndiagram
• Typedanswersarealwayspreferred
• WithourbuiltinEquationEditororexternalmathtypetools,it’seveneasiertotypeoutdifferenttypesofsymbols
• Studentsprovidegreatfeedbackonclearlytypedoutanswers!
Exampleofagoodtypedanswer
Exampleofagoodhandwrittenanswer• Handwrittenanswersareusefulforsituationswhere:• Youneedtodrawandlabeldiagrams
• Creategraphs• Usemanyequations• Combineequationsanddiagrams
• Makenotations
• However- pleasekeepinmindthatneat,legiblehandwritingandgoodimagequalityiskey
• *Studentswillreportissueswithpoorhandwritingorimagequality
Possibleactions:decidingandansweringpages
• Reviewthequestioncarefully- decidetoskiporanswerthequestiononyourscreen
• Youhave10minutestodecideto:1. Answer– youwillbedirectedtothe
answeringpageandgiven120minutestosubmitasolution. Ifyouexceedthistimelimit,yourquestionwillautomaticallygotoadifferentexpert.
2. Skip&Getnextquestion– selectthemostapplicablereason.
3. Exit– clickingonthisbuttonexitsCheggQ&A.Youcancomebackagainbyusingwww.chegg.com/my/expertqa
• Youhave120minutestosubmityouranswer
• Thecountdownatthetopofthepageshowsyouhowmuchtimeremains
• Onceyouranswerissubmitted,youwillbeshownthenextavailablequestioninyourareaofexpertise
• Ifyourealizethatyouareunabletoanswer,youmayelecttoskiponthispage
Ifyoudecidetoskipanyquestion,youmustselectareason:• Questionisinadifferentsubject- PLEASEbecarefulmovingquestions• Importantnote:CommunicationsisnotanElectricalEngineeringsubject
• Moreinformationneeded- youmustspecifywhatismissingwithdetail• Abusive/Spam- ifthereisspam,solicitation, orotherabuse• Donothavethesubjectknowledgetoanswer
Importantnote:ourteammonitorsskipreasonsandwillpenalizeyouifwefindmisuse.Becauseskippingquestionsdelaysansweringandcanchangequestionrouting,wetaketheseactionsseriously.
Skippingquestions
Ourtexteditor• Forsymbols,equations,andformulas,theEquationEditor isbuiltintotheAnswerwindow
• Toaccessthistool,clickonthefx buttonontheleftoftheBold buttoninthetoolbar
• Youmayalsouseothermathtypetoolstogenerateimagesthatyoucanuploadasascreenshotintoyoursolution
• Step1- Clicktheimageicon.Itwillopenapop-upwindow.
• Step2- Clickthe‘Upload’tabinthepop-up• Step3- Chooseyourfile
• ONLYjpeg,jpg,png,bmp,giffilesareaccepted• Filesizeshould notexceed2MBperfile
• Step4- SendittotheServer• --touploadmultiple images,repeatsteps2-4
• Step5- Afteryouhavefinisheduploadingyourimage(s),clickOKtocompletetheimageupload
Uploadingimages
Importanttipsforanswerswithimages
• Focusedimage– stabilizeandthenclick• ONLYtheanswer– nonotepadpages,margins,backgrounditems• Zoominorcropifnecessary
• VERTICALorientation– rotateandsavebeforeuploading• Clearprintedhandwriting• Properbrightness– ensuresufficientlightingbeforeyouclick• Avoidflashspots• Topviewonly• Singlesidedonly– donotwriteonbothsidesofthepaper• Oneimageperpage– uploadmultipleimagesformultiplepages
Examplesofmajorimageuploadingerrors• Unnecessaryblankspace
• Unprofessionalbackgrounds/surroundings
• Badhandwriting
• Unfocused/blurryphotos
Important:issueswithimageswillresultinmandatedtypedanswers orimmediateremovalofyouransweringprivileges
MISTAKESTOAVOIDThingsToAvoid/Check
Plagiarism• Plagiarismistheactofcopyingsomeoneelse’sworkandrepresentingitasyourowninanyway• Cheggfollowsazerotolerancepolicyagainstplagiarism
DO:• Writeyourcontent/answerinyourownlanguage• Explainyouranswersstepbystep• Supportyouranswerswithexplanationsandexamples
ABSOLUTELYDON’T:• Don’tcopy/paste,screenshot,ortakephotosofanyworkthatisn’tyours• Don’tuseanysearchengine• Don’tpostlinkstoexternalsources• Don’tuseanyimages,graphs,charts,diagramsthatarenotyours• Don’tmakeanyattemptstopassoffworkasyourownbyalteringslightly
CommentingPostAnswerSubmissionSometimesstudentscommentonyouranswersforfurtherclarification.Youcanprovideshortclarificationsinformofcommentstobringmoreclaritytothestudent.
DO’s:• Keepcommentsshortandtothepoint,addressingtheconcern.• Maintaindecorumandberespectfultothestudent,evenifyoudon’tagreewiththecomment.
STRICTDON’Ts:• DONOTsharepersonaldetails. Ifastudentasksforyourpersonaldetails;youmustsharesuchinstanceswithyourcoordinator.
• DONOTpostirrelevantcomments.Thiscanleadtorevocationofyouransweringrights.
• Arguing/conversationsviaseriesofcommentsisaSTRICTNO.Reachouttoyourcoordinatorwithdetailstoaddressanyconcerns.
• DONOTblameorbadmouthastudent. Ifyouhaveanyconcernregardingratings/comments/etc.;reachouttoyourcoordinatorwithdetails.
• Donotsubmitanincompleteanswer• Noguessing- ifyouareunsure,SKIPthequestion• Don’tforgettoexplain!Don’tpostjustasinglevalueorletter• Donotuseslang,abbreviations,orshortenedwords• Absolutelyneverpostcomments,suggestions,orquestionsinplaceofananswer• Don’tforgetanydiagrams/imagesneededforyouranswer• Personalandcompanydetailsareprohibited• DonotrespondtostudentrequestsforpersonalinformationorhelpoutsideofChegg• Donotpostanyansweronaninvalidquestion
***Ifyouarefoundtobeabusingyourexpertansweringprivilegesforanyreason,wereservetherighttodeactivate/closeyouraccountimmediatelyandcloselyreviewallofyourworkforpaymentvalidation.
Actionstostrictlyavoid
Reasonsforimmediateaccountdeactivation• Plagiarism• Savingquestionsusingaplaceholder• Youmaynotsaveyourplaceandcomebacklater• Placeholdersarenotallowed,evenifyoureturntofinishorfixyouranswer• Why?Studentsthinkthepostisspam!Wewillreceiveabusereportsandwewilldeactivateyouraccount
• PostingathirdpartyURLinplaceofananswer- thisisYOURwork
• Postingacommentinsteadofananswer- SKIPthequestion
Importantreminders• Youwillbepaidforeverylegitimate answer• Ourreviewteamwillbemonitoringtheanswerstoensurethattheyareaccurate,correct,andwell-explained• Weareheretohelpstudentslearnandnotjustknowtheanswers!
• Questionscanbeskippedfor:• Questionsinthewrongsubject• Moreinformationneeded• Abusive/spam• DonothavesubjectknowledgetoanswerUnnecessaryskippingisanabuseofyourprivileges!Ourteamiskeepingacloseeyeonthis,sopleasebecarefulanddonotgetrevoked!
• Keepthethingstoavoidalwaysinmind• Ensureimagesareuploadedproperly
QUESTIONTYPES
Multiplechoice• Studentsoftenpostmultiplechoicequestions
• Multiplechoicequestionsdeservefullexplanations
• Ourpurpose istohelpstudentslearn howtosolveproblems–pleaseshowallworkandthesteps/explanationtogettoyourfinalanswer!
Question
Answer
Questionswithmultiplesub-partsMinimumprotocol:• Atleastthefirst4partsmustbeanswered
• Examplequestion:• Mandatory:a,b,c,d• Suggested:e,f• *UNLESSthestudentasksforaspecificsub-parttobeanswered
***Notethatthisisonlytheminimumrequirement.Westronglyencourageyoutosolveallthepartsaskedforwithinreason,whichresultsinthemosthelpfulanswerpossible- andgoodstudentfeedback!
MANDATORY
SUGGESTED
• Sometimes,multiplequestionsarepostedatonce• Mandatory:firstfullquestion• UNLESSastudentasksforaspecificquestiontobeanswered• E.g.“answerquestion#3”or“answerthesecondquestion”
• Pleasepayattentiontotherequestsandanswerappropriately
• Suggested:allquestionswithinreason
Multiplequestionspostedatonce
MANDATORY
SUGGESTED
• Casestudies• Ifthefullcaseisprovided,freetoanswer!• Ifitismissing,providedbyname,orlinkedtoanexternalsource,SKIPIT• YoushouldSKIP suchquestions for‘More information needed’• Comment:‘Casestudymustbeprovided foranswering.’
• Externallinks• Ifastudentpostsaquestionfromanexternalsite,SKIPIT• YoushouldSKIPsuchquestions for‘Abusive/Spam- Other’• Comment:‘Question islinked toexternalsite.’
Othertypesofquestions
EXAMPLESOFEXCELLENCEGreatworkbyourExperts!
Step-by-Stepsolutionsareamust• StudentsrelyonustoreceiveaccuratesolutionsAND tounderstandhowtoarriveatthesolutions.• AsanExpert,itisabsolutelycrucialthatyouexplaintostudents howyouhavearrivedatyourconclusions
Nothelpful.
Helpful!
Exampleofagreatstep-by-stepsolutionPointstonote:
• Introducedproperly• Allvariablesstated,whenapplicable• Allequationsclearlyshown• Everysinglestepclearlyseparated• Calculationsdone&shownthoroughly• Finalanswerwellhighlighted
Accounting
Economics
Finance
ComputerScience
CivilEngineering
MechanicalEngineering
MechanicalEngineering
ElectricalEngineering
StatisticsandProbability
Foranyqueries– pleasewritetoyourManagementTeam