QC Committee Meeting

Vincent 3-14-2012

The Phases of Problem Solving

• Step 1: Containment• Step 2: Root-Cause Corrective Action• Step 3: Preventive Action

The Phases of Problem Solving

• Step 1: Containment– Implementing a temporary control point

(inspection, test etc) to prevent the further movement of affected products.

– Identifying all products suspected of being affected by the problem

– Reworking or correcting any affected products

The Phases of Problem Solving

• Step 2: Root-Cause Corrective Action– Short term corrective action is action that can be

taken immediately to prevent reoccurrence of the problem.

– Long term corrective action is corrective action that is most efficient and effective for the long run, but is potentially more expensive or difficult to implement immediately.

The Phases of Problem Solving

• Step 3: Preventive Action– Other products and processes that have not yet

had the same problem should be evaluated to determine if the same or a similar problem could possibly affect them, and process changes implemented to prevent this from happening.

Problem-Solving Process

• Identify the problem and scale• Take immediate action to stop the problem• List possible root causes• Search out the most likely root cause• Identify potential solutions• Select and implement a solution• Follow up to evaluate the effect• Standardize the process

Current QC issues

• NOL Labels errors• Sample errors• Michaels label errors• Packaging