qn jul aug09 - confederation of indian...

Dear All,Please find below the July-August, 2009 issue of Quality News, a monthly e-publication from CII Institute of Quality. It is our continuing effort to provide meaningful and relevant information on the various areas of our work through the Institute. We look forward to your views and suggestions.

Regards,

P Girish Principal Counsellor & Head, CII Institute of Quality Near Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091 Tel: +91-80-23289390 (D) / 23289391/6085/7690 Email: [email protected] Website: www.cii-iq.in

13th Kaizen Conference Rs 50 crores worth savings discussed in just 2 days

In the present challenging economic scenario, to support the industry in their cost reduction efforts, TPM Club India

organized the 13th Kaizen Conference in Pune on 10-11 August 2009 with the focus on “Cost reduction and

Manufacturing optimisation techniques”.

20 successfully implemented kaizens were presented on the topic of Cost reduction which had resulted in great

savings for the companies. The most significant achievement was “how even the operator’s could contribute” along

with the others in the company. The topics covered had great relevance to energy, material and tool cost

reduction.

On Manufacturing optimization, 18 companies competed on topics such as Easy to adjust, Elimination of minor

stoppages, defect reduction, easy to inspect which had the operators direct contribution and set up time reduction,

low cost automation and layout changes which had the contribution from the Managers.

13th Kaizen Conference

48 Kaizens presented in the Conference : Benefits achieved by the TPM Implementing Companies

Key

Indicators

ProductivityOEE Set-up time Defect MTBF MTTR

Energy Cost

Saved (Rs.)

Result3% - 200 % 10% -24% 90% 100% - 50%

3hrs to

8760 hrs

15 hrs to

15 min.

Rs. 1.21

Crore

Key

Indicators

Inventory

Saved(Rs.)Lead Time

M/c

Breakdown

Maint. Cost

Saving

Capital

Cost

Saving

Total Annual Saving

(Cummulative)

Result Rs. 10 Crore 50% 40% - 90%

Upto

Rs. 85000

Rs. 35

LacRs. 32.6 Crore

Major changes which could significantly contribute to cost reduction or manufacturing optimization techniques were

also discussed. There were 10 presentations covering Lead time reduction, Equipment related design changes

and new technology introduction / process modification.

View of audience attending the Conference

In all, 48 Kaizens were presented during these 2 days with the participation of around 180 delegates from 110

companies. The selection of the best kaizens was done by the participants, selected Jury members from the

industry and Counsellors of the TPM Club India. The competition was tough and a very narrow gap differentiated

the winners.

The winners in different categories were:

S no Category Company Topic

1 Operator’s Category Mahindra & Mahindra Ltd, Nashik Defect Reduction

2 Visaka Industries Ltd Easy to Adjust/ Adjustment Elimination

1 Manager’s Category Sundram Fasteners Ltd, Krishnapuram Energy Loss Reduction

2 TVS Motor Co Ltd, Mysore Low Cost Automation

1 Sr.Manager’s

Category

Brakes India Ltd (Brakes Division),

Sholingur

New Technology introduction / process

modification

Mr Ram Deshpande, Country Head, Vishay Components India Pvt Ltd and Mr

Anil Parasharami, DGM, BE Division , Tata Motors Ltd were the Chief Guest

at the Award Ceremony and distributed the Trophies to the winners.

The highlight of the conference was the winning of Brakes India Ltd, Brakes Division, Sholingur for a record 9th

consecutive time. They have won the trophy in all the Kaizen conferences they have competed so far.

The 5 winners in the 13th Kaizen Conference with their trophies

For more details please contact [email protected] or [email protected] at the CII Institute of Quality

<<Back

Brakes India and Max New York Life Win Six Sigma Award at 3 CII National Conference & Competition on Six Sigma

India’s top automotive components manufacturing firm Brakes India and private Insurance major Max New York

Life bagged the 2009’s coveted CII Institute of Quality’s Six Sigma award for initiating process improvements and

variation reduction through the application of quality tools in its pan India operations. By applying the improvement

tools both the firms were able to streamline various processes and bring about drastic changes both internally and

at the customer-end.

73 participants from 43 organisations attended the two-day

prestigious National Conference and Competition on Six Sigma,

organized by CII Institute of Quality, with India Inc. pitching for

Innovation through quality improvements across domains so as

to beat the recession.

Inaugurating the two-day conference at the picturesque CII-IQ

centre on the outskirts of Bangalore, Mr K V Rama Mohan,

Group Head, IMS and BPO, Infosys Technologies Ltd. observed

that “there is an immediate need to standardize Six Sigma

Quality Concept so as to apply the tools more effectively to

bring out changes in the process.” Since different companies

interpret the Six Sigma concept in different ways, he called upon

agencies and institutes like CII-IQ to bring in a standardized

format so that the element of confusion and vagueness in

applying this concept is completely eliminated. A word of

caution was also sounded by Mr Amitabh Saxena, CEO Anexas

over the use of Six Sigma concept as a concurrent tool to bring

in changes. He said that once Six Sigma is rolled out no other

quality tool like TMP, TQM or Lean should be engaged

concurrently as it tends to hamper the end result.

Pariticipating Companies

Amararaja Batteries

Behr India Ltd.

Brakes India Ltd.

Carborundum Universal Ltd.

Grasim

Harihar Polyfibres

Hospet Steels Ltd.

HSBC

ICICI Bank

ICICI Prudential

Infosys BPO

Kirloskar Oils Engines

Larsen & Toubro Ltd.

Max New York Life

Saint Gobian Crystals

Sundram Fasterners

Sutherland Global Services

TCS

TAFE

Wheels India

Wipro

Like TPM, TQM, Lean or Kaizen, Six Sigma is also a quality tool which primarily aims at reducing variations and

streamlining various processes to achieve a product or service that is high on quality and satisfies the end-

customer. Principal Counsellor and Head of CII-IQ Mr P Girish said that it is paramount for every company to

ingrain the element of quality in every process that they initiate. He said that “at this hour, only Business

Excellence will facilitate companies to quickly overcome the worst recession as this will help in pruning costs

thereby improving bottomline and the quality of products and services.”

This year, 22 top organisations like TCS, Infosys, ICICI, HSBC, Sundram Fasteners, Brakes India among others,

vied for the coveted trophy awarded annually by CII-IQ. In all there were 46 entries of which only 22 were selected

for the competition broadly categorized under three segments –Bulk Materials and Utilities, Transactional Process

and Discrete manufacturing. Each organisation made a presentation showcasing how the Six Sigma tools were

applied to bring about visible changes in the re-engineering processes ultimately resulting in not only reducing

variations, but also dolling out zero-defect products or services to the end-customers.

The three-member jury comprising Mr Hitesh Kakkar, Godrej & Boyce Co., Mr D Ravindran, Vestas and Mr

Malolan Sarangapani, Cognizant Technologies had a tough time zeroing on the firms as many were hot

contenders for the top honours. Five broad selection criteria were set –effective use of tools, culture of Six Sigma

across the company, benefits accrued; innovations and the way the presentation were made to the jury. While

Discrete (Brakes India) and Transaction (Max New York Life) segments received awards, the jury felt that no

company fitted the process for Bulk Materials. While handing over the awards Deputy Chairman of CII-IQ Mr M

Lakshminarayan hinted that over the next five years, India is all set to witness dramatic and radical change as

many companies have already put in quality tools into place. To make the quality movement even better, he

provided a tip to India Inc. by saying that “at the point of design apply the quality tools which automatically will

produce quality products or services.”

Participants at the Six Sigma Conference

Winner in Transaction category, Max New York Life Insurance.

From left: Ravindran Devarajan from Vestas, 2 participants from Max

New York, Mr Lakshmi Narayan, who was the Chief Guest from

Harman International , Mr Malolan Sarangapani from Cognizant

Technology Solutions and Mr Hitesh Kakkar from Godrej & Boyce

Winner in Discrete category, Brakes India.

From left: Ravindran Devarajan from Vestas, 2 participants from

Brakes India, Mr Lakshmi Narayan, who was the Chief Guest

from Harman International , Mr Malolan Sarangapani from

Cognizant Technology Solutions and Mr Hitesh Kakkar from

Godrej & Boyce

For further details please contact [email protected] at the CII Institute of Quality

<<Back

<<Back

National Summit on Quality in Education23-24 October, 2009 : Chennai Trade Centre, Chennai

Concept Paper

Just like leaders in business and industry, educators across the nation are trying to meet the fast-changing needs

and expectations of the student community. In order to develop capable, ‘thinking youth’ –the future force of the

nation, the role of educators is now gaining immense credence. Improving access and Quality at all levels of

education is now the priority area not only with the central and state Governments but also the onus now lies with

private institutions as well. Gandhiji once said ‘True education must correspond to the surrounding circumstances

or it is not a healthy growth’. While government has chalked out plans to scale up education programmes across

the nation with many initiatives like SSA, RMSA, National Knowledge Commission, the introduction of Right to

Education Bill etc, a few of the private institutions are actively pitching in also to reach out to those who are away

from the mainstream. This has coerced CII Institute of Quality (CII-IQ) to look at bringing about a new perspective

to enhance the Quality of education across the nation since last decade. It is time that Education sector moves into

the expansion mode and is equally scaled up to be more inclusive so as to reach out to a larger chunk of the Indian

population and achieve atleast functional literacy in the next few years.

Challenges

Few questions which always has been haunting the stakeholders of education mainly relates to :

Providing Education for all

While providing access retaining Quality

Can assessments, certifications and accreditations assure delivery of Quality education in Institutions

What are some of the models/innovations already tried across the nation and are being tried

Can technology help scale up Quality education across nation

What are scalable models tried in other sectors and the learning’s that can be emulated.

Some of reasons cited are the fact that immediately after New Economic Policy (NEP) reforms were introduced, the

government allowed massive capacity creation with bare minimum Quality standards put in place. The capacity

creation in the last 15 years has been phenomenal and quite unprecedented growth giving rise to a number of

thorny issues. This important aspect should form the focus as to how excellence in primary/higher education

sectors should become a mission in order to salvage the education sector and to also re-invent it holistically so that

top-end human resource capital keeps pace with the high growth that India is currently positioned at. Another

reason is India’s education sector suffers from a yawning gap in funds as also due to archaic regulatory

mechanisms, poor Quality and low efficiency.

Education Policy also has been the biggest stumbling block to excellence in higher education. It is based on the

Constitutional provision that education should be a charitable activity. While the government and philanthropic

individuals take up the cause of education with deep pockets as a non-profit activity, the question whether

education sector be opened to entrepreneurs as an ‘economic activity’ be liberalised, should also be pondered up

to bring about a paradigm shift in this mission critical sector. Liberation of the sector to attract private domestic and

overseas investments on a large scale is the key to access, affordability and equity. Worldwide experience

indicates that capacity creation and Quality, happening in tandem, will serve the interest of the nation much better

and moving in unilateral direction. Says C K Prahalad: “If India@75 fails to become a global leader the only reason

for that failure will be Indians themselves. Nobody from outside is stopping us from succeeding. So this

transformation is not about resources. It is about our confidence in building a new India. If we cannot imagine this

India we cannot create it. Imagination and belief in India’s true destiny is what we need. We need the passion, the

courage and certainly an enormous dose of humanity and humility.”

Precisely to address these very issues HRD Ministry has proposed several Legislative, Policy and Administrative

initiatives in it ‘First 100 Days Document’ to bring about some semblance of parity and uniformity in the way

education sector is imparted and governed in India. Prominent among them being the establishment of an

autonomous authority for Higher Education and research based on the recommendation of Yashpal Committee

and NKC and also propose a law for mandatory assessment and accreditation in higher education through an

independent regulatory authority. On the Policy front the government is looking at setting up of a brain-gain

initiative to attract talent from across the world to the existing and new institutions and also launch a new distance

learning initiative. As far as Administrative initiatives are concerned the government is aiming at implementing

academic reforms by reviewing semester system and regular revision of syllabi and also looking at opening 100

new polytechnics in districts without any polytechnics across India. Changes in the educational sector have to be

effected quickly and seamlessly in the next 15 years if India has to compete and position itself as a “global player”.

It has a yeoman task of preparing over 700 million globally employable workforce, comprising 200 million university

graduates and 500 vocationally skilled people.

As a key beneficiary of the education services CII has embarked on many initiatives to bring about ‘Quality in

Education in India’. The Confederation of Indian Industry (CII) works to create and sustain an environment

conducive to the growth of Indian industry; partnering industry, academia and Government alike through advisory

and consultative process. It aims to enhance the competitiveness of all the key sectors of the economy, which

impacts the growth of the country.

One such concerted effort is from CII’s Institute of Quality, Bangalore which has been advocating the delivery of

Quality of education in the nation for over a decade. In pursuance of this goal CII IQ, hosting its twelfth edition of

the National Summit on Quality in Education at Chennai with the theme ’Quality Education: Scalable with

Inclusiveness’.

With these deliberations the path for Indian education Quality journey can be tread with small steps but with a

purpose of urgency.

“All education in a country has got to be demonstrably in promotion of the progress of the country in which it is

given”

-/ Gandhiji on Purpose of education

<<Back

National Summit on Quality in Education 23 - 24 October 2009: Chennai Trade Centre, Chennai

Just like leaders in business and industry, educators across

the nation are trying to meet the fast-changing needs and

expectations of the student community. In order to develop

capable, ‘thinking youth’ –the future force of the nation, the

role of educators is now gaining immense credence.

Improving access and Quality at all levels of education is

now the priority area not only with the central and state

Governments but also the onus now lies with private

institutions as well. Gandhiji once said ‘True education must

correspond to the surrounding circumstances or it is not a healthy

growth’. While government has chalked out plans to scale up

education programmes across the nation with many initiatives like

SSA, RMSA, National Knowledge Commission, the introduction of

Right to Education Bill etc, a few of the private institutions are

actively pitching in also to reach out to those who are away from

the mainstream. This has coerced CII Institute of Quality (CII-IQ)

to look at bringing about a new perspective to enhance the Quality

of education across the nation since last decade. It is time that

Education sector moves into the expansion mode and is equally

scaled up to be more inclusive so as to reach out to a larger chunk

of the Indian population and achieve atleast functional literacy in

the next few years. The institute recognizes the fact that

educational institutions must foster the type of learning, which can

initiate change, encourage diversity and build a foundation for

continuous improvement. This aspect will not only help the nation

sustain the GDP growth closer to double digit but also realize the

dream of becoming the next super power.

As a key beneficiary of the education services CII has embarked on

many initiatives to bring about ‘Quality in Education in India’. The

Confederation of Indian Industry (CII) works to create and sustain

an environment conducive to the growth of Indian industry;

partnering industry, academia and Government alike through

advisory and consultative process. It aims to enhance the

competitiveness of all the key sectors of the economy, which

impacts the growth of the country.

One such concerted effort is from CII’s Institute of Quality,

Bangalore which has been advocating the delivery of Quality

Education in the nation for over a decade. In pursuance of this

goal CII IQ, hosting its twelfth edition of the National Summit on

Quality in Education at Chennai with the theme ’Quality

Education : Scalable with Inclusiveness’.

’Quality Education : Scalable with Inclusiveness’

For further details & Registration please contact:

E-mail: [email protected]; [email protected]; [email protected]; [email protected]

SMS: NSQE9R to 9731499115/9845390263

For Online registration visit www.cii-iq.in

Summit programme includes sessions on:

Perspectives on Quality Education: Scalable

with Inclusiveness

Inclusiveness with Quality

Assuring Quality through assessments &

accreditations

Learning’s from other sectors

Innovations for Excellence

Enabling scalability through technology

Schedule

Date: 23 – 24 October, 09

Venue: Chennai Trade Centre

CTC Complex, Nandambakkam, Chennai 600 089

Day: Friday & Saturday

Time: 09.30 hrs – 17.45 hrs

Participation

Principals / Senior Faculty Members / Policy Makers / Administrators / Management

committee members from schools / colleges /

technical educational institutions, who are embarking on excellence journey through the quality approach. Officials from CSR department

of corporate and NGO’s working / supporting for

the cause of education.

Registration Details

Please register by sending:

Filled and signed Registration form

Delegate fee: Rs. 1600/- Per delegate,which includes delegate kit, lunch and tea for

both the days.

30% discount on delegate fee for The

Hindu NIE initiative Member school panIndia

A discount of 10% can be availed for 3 or

more nominations from one institution. ( not applicable for The Hindu NIE Member schools)

Prior registration with payment is a must.

The cheque/demand draft should be drawn in the favour of CII - Institute of Quality payable at Bangalore.

Structure of the Summit

Concurrent sessions for School Education

and Higher Education

Sharing of best practices

Create an environment to harness

partnerships

Platform for interaction

Provides opportunity to exchange ideas,

views, thoughts, etc.

BangaloreMr. K. Kashinath - Education Excellence,

Confederation of Indian Industry CII - Institute of Quality

(Sponsored by ABB Ltd) Near Bharat Nagara II Stage, Magadi Main Road,

Vishwaneedam Post, Bangalore - 560 091

Phone: 080-23580315/23289391 / 7690 Fax: 080-23289388

Dr. Senthil +91 9845390263

Mr Kashinath +91 9731499115

ChennaiMrs. S. Sayeelakshmi

Counsellor-Education Excellence CII-Institute of Quality

Confederation of Indian Industry 98/1, Velacherry Main Road

Guindy. Chennai 600032

Tel: 044 42444555 Ext:559 Fax; 044 42444510

Ms. Sayeelakshmi +91 9940466322

Mr. Subramanian +91 9952963233

Forthcoming Events

Supply Chain Management Performance Measurement

8-9 October, Bangalore

Managing Projects Effectively


World Food Day Celebration

15-16 October, New Delhi

Internal Auditor Course for ISO 9000 : 2008

20-21 October, Chennai

Workshop on New Product Development


War on Waste

29-30 October, New Delhi

Producing Zero Defect through Statistical Techniques


Programme on Foreign Trade Policy


For more details please contact [email protected]

World Food Day Celebration Food Safety & Quality for All

-India prepares for Commonwealth Games, 2010

15 & 16 October 2009: Le Meridien, New Delhi

Food Safety is a major global concern among consumers. Governments and others stakeholders are intensifying

efforts to improve Food Safety & Quality. 16 October is celebrated as World Food Day every year by Food and

Agriculture Organization (FAO) to heighten public awareness on the world food problems. The Ministry of Food

Processing Industries, Government of India, had declared 2008 as the Food Safety & Quality Year and celebrated

16 October as the National Food Safety & Quality Day partnering CII Institute of Quality and other stakeholders.

This year, CII Institute of Quality, in association with Ministry of Health and Family Welfare, Ministry of Food

Processing Industries, Govt. of India and Delhi State Government is celebrating World Food Day with the theme

"Food Safety & Quality for All-India prepares for Commonwealth Games, 2010" on 15 & 16 October 2009 in New

Delhi and across the country. The various events to mark the celebration are expected to create widespread

national awareness on Food Safety & Quality and also help prepare for the Commonwealth Games, 2010.

Aim of World Food Day – ‘Food Safety & Quality for All’ Celebration

Ensure a step towards India as a Safe Food destination & help prepare itself for the CWG, 2010.

Promote widespread national Awareness on Food Safety & Quality to enhance Consumer demand for Safe

& Quality Food

Disseminate knowledge on the importance of Food Safety & Quality among schools & colleges

Deliberate on a roadmap for Up-gradation of Food eateries in Delhi in view of the Commonwealth Games,

2010

Programme Highlights

Food Safety & Quality awareness through Marathon Walks in New Delhi and in various parts of the country

Interactive sessions with Ministers & Dignitaries

Release of Logo, Posters, Flag & Mascot

Food Safety & Quality Hoardings in Delhi

Food Safety & Quality celebration in Schools & Colleges

CII Guideline document for celebrating Food Safety & Quality in Schools, Colleges and Industry through

web portal

Advertisement in National Newspapers

Expected Benefits from the programme

As part of the celebration, interactive sessions on Food Safety & Quality would be organised in New Delhi which

will :

Ensure preparedness on Food Safety & Quality for the Commonwealth Games, 2010 and enhance image

of Delhi State Government

Sensitise importance of Food Safety in Mid-day meal in schools, Street Food as well as in eateries in and

around Delhi which need the support and directions of the Delhi State Govt. for effective implementation of

Food Safety & Quality standards and help ensure projection of Delhi as a Safe food destination to visitors

and residents

Disseminating the envisioned initiatives, efforts and support of Ministry of Food Processing Industries for

the Food Processing Industries to take cognizance of the thrust on Food Safety & Quality competitiveness

towards the transformation of India into a “Global Food Factory”

Promote agenda of Ministry of Health & Family Welfare to prevent food borne illness and support the

development and implementation of national food safety systems through FSSAI’s regulatory mechanism

For more details, please contact Ms Anju Bist, Institute of Quality, Plot No, 249-F, Sector 18, Udyog Vihar,

Phase IV, Gurgaon-122015, Haryana

Tel: +91-124-4309447(D), +91-124-4014060-67, Fax: +91-124-4014051 / 80

Email : [email protected] or log on to www.cii-iq.in

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First APPL – CII Tea Cluster upgraded to International Food Safety Standards and certified to ISO 22000

The Amalgamated Plantations Private Ltd (APPL)-CII Tea cluster was the first proud recipient of the coveted ISO

22000 Accredited Food Safety certification in the Tea Sector, from DET NORSKE VERITAS -DNV, for 4 of its

Orthodox estates, Achabam TE, Borhat TE, Chubwa TE and Nahorani TE in Assam. The group has 24 estates

within Assam and Bengal and produces 41 M kgs of tea. The factories have been upgraded to meet stringent

international requirements for food safety.

Mr. D Borah, ED of APPL noted that behind the successful certifications to ISO22000 was a great amount of

diligence and team work. The factories have undergone changes to improve processes and hygiene with

evidenced reduction of spillage during processing. This process required wide employee Involvement and

promotion of a culture of sharing Best Practices for continual improvement. He believes that APPL’s decision to

engage CII Institute of Quality had facilitated the journey to excellence, starting with Food Safety and Quality.

The ‘Individual estate Certificates’ would be handed over to the 4 APPL Estates in Assam during separate

ceremonies within the coming week and the company plans to upgrade another six estates within the current

financial year. The rest of the estates would be made ISO 22000 compliant within 2011.

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Healthcare Redefined: Source to cureNeed for a change in mindset towards healthcare

Redefining the frontiers of healthcare, Shri Dinesh Trivedi, Hon’ble Minister of State for Health & Family Welfare,

speaking at the Confederation of Indian Industry Life Science Conclave 2009, stressed on the preventive rather

than solely focusing on curative measures. Water, education, environment etc. are all integral part of a healthy

nation and formed a part of “right to life.” Mr Trivedi also stressed on the need to strengthen diagnostic centers in

the country acknowledging the frugal healthcare spending of the central government in the healthcare segment.

Mr Dinesh Trivedi, Minister of State for Health & Family Welfare speaking at the Inaugural

of the Life Science Conclave 2009

Though “India is on the threshold of new challenges with the new intellectual property regime” he emphasized the

need for a change in the international and national attitude and mindset towards Indian healthcare as it continues

to have the requisite knowledge and skills as well as the market. He also suggested a novel e-healthcard system

to document the complete medical history of all citizens down to the village level.

Appreciating the various sessions of the Conclave, he invited CII to partner the Ministry in organizing similar

conclaves at the rural and regional level and help evolve a roadmap for implementation in the PPP mode through

the National Rural Health Mission (NRHM).While unveiling the Special Issue of the CII Pharma Communiqué, he

appreciated CII’s efforts of bringing together this very informative publication.

He took a wide range of questions including overlapping and cooperation between different ministries and

departments relevant to the health sector and quality regulations.

Dr V M Katoch, Secretary, Department of Health Research & Director General, Indian Council of Medial

Research, Ministry of Health & Family Welfare, Government of India while speaking about India’s wealth of

knowledge, underlined the need for removing the “bottlenecks” to convert this knowledge into products with further

industry and academic co-operation. He also stressed the need for further inter- ministerial co-operation among the

various government departments.

Recounting the inherent advantages of the Indian Pharma Industry like an accountable judicial system, English as

the language of communication and a proper regulatory regime besides the cost advantage, Dr Anand Burman,

Chairman, CII National Committee on Biotech and Chairman, Dabur India also spoke of the constrains of

infrastructure, poor roads, acute power shortages and inadequate number of trained medical staff as constraining

factors in the future development of the Indian Pharmaceutical industry.

Citing the strategic importance of India in the pharmaceutical sector, Mr Bruce Ross, Country Director, India, US

Food and Drug Administration reiterated the US government’s commitment to continue its trusting relationship with

regulatory counterparts in other countries, such as India. Mr Ross said that India has the largest number of FDA

approved drug manufacturers outside the U.S with $1.38 billion of exports to the US market in 2007 –08 growing at

39%.

Concluding the Inaugural Session, Dr Y S Rajan, Principal Advisor, CII spoke of the new opportunities that existed

in the wide bio-diversity in India.

The 2 day Conclave was attended by 350 delegates. The Conclave featured 6 Sessions, 3 panel Discussion and

was addressed by 62 eminent speakers.

<<Back

CII IQ staff celebrating Independence Day

CII Institute of QualityProgrammes conducted during the month of August 2009

Workshop on Customer Relationship Management

20 – 21 August, New Delhi

The objective of the workshop was to discuss all the issues pertaining to CRM and develop enhanced

understanding as to how to address these, thorough real life examples, case studies and through the experiences

sharing of the participants.

The workshop taught the participants how CRM can help increase revenues and enable organizations to better

manage communications across the value chain including sales, marketing, dealers, customers and grow brand

image and customer loyalty.

18 participants including Customer Relationship Managers, Marketing Managers from 10 organisations like Mayur

Uniquoters, Royal Enfield, Triveni Group, Tata Steel attended this two - day highly interactive workshop. The

faculty for the workshop was Mr Ranjanga Shivakumar.

For more information please contact [email protected]

Education Excellence Programme in TQM for Schools

12 August, Erode, Tamilnadu

Dr. A Senthil Kumaran, Senior Counsellor, CII-IQ and Mrs. S. Sayeelakshmi, Counsellor CII-IQ conducted this

programme which was attended by 28 delegates from 15 schools.

A day long orientation programme for the School Leadership under the Education Excellence Programme for

Schools was conducted covering topics on TQM in Education, shared vision, educational processes with

measurements and integration of processes for excellence.


TPM Study tour to South India

20-21 August, South India

South India was organized at WABCO Ltd, Brakes India Ltd, Foundry Division and Showa Engineering Ltd.

28 participants attended from 15 companies. Giving a positive feedback, participants gained from the Study Tour.

Mr Rajesh Parim, Principal Counsellor and Mr S Yuvaraj, Counsellor accompanied the participants.

Mr S Doraiswamy, Executive Director, briefing the participants at

Showa Engineering Ltd.

Mr Rajesh Parim, Principal Counsellor & Head TPM Club India

taking a session on 20 August

Participants at Showa Engineering Ltd.

Workshop on New Product Development – A Strategic Approach-

19-20 August, Bangalore

Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was attended by 9 from 5

organizations. The objective of the programme included:

Identifying the improvements aimed at enhancing products and services in line with the needs and

expectations of the customers

Developing a product quality plan supporting the development of a product or service

Designing and developing new products and services in line with the needs and expectations of the

customers

Using creativity and innovation to design and develop competitive products and services

Mr Sanjib K Dutta conducting the programme


Enhancing Productivity and Quality thru 3M & 5S


Mr K R Shiva Kumar, Counsellor, CII-IQ conducted this programme which was attended by 17 delegates from 11

organizations.

Brief learnings from the programme included emphasis on the need to reduce cost and increase efficiency by

waste elimination; build ability of the people to see wastes in the work place (3M) and how to use the tool of 5S for

waste elimination.


Workshop on Assessment for Business Excellence for Large Business Organisations

25-28 August, Mumbai

For the first time, the workshop was conducted in the Voltas HRD Centre, Thane and the feedback from the

participants was that the residential as well as the conference facilities were good, with reasonable tariff besides

the appreciable support to the faculty.

Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was attended by 23 delegates

from 10 Organisations (photo attached).

The learnings from the programme included getting an integrated view of management for Business Excellence

and to enable the participants acquire the assessment skills for measuring the effectiveness of various

management initiatives taken by an organisation towards achieving Business Excellence.


Certificate Programme on Central Excise & Service Tax

4 – 6 August, Bangalore

11 delegates from 8 organizations attended this programme conducted by Mr TNC Rajagopalan

Participants were thoroughly acquainted with the concepts, legal provisions, departmental instructions and case

laws to enable them ensure compliance with the Central Excise and Service Tax laws and evolve strategies with

better knowledge of various business options.


Workshop on Managing Projects Effectively

6 – 8 August, Goa

15 delegates from 4 organizations attended this programme conducted by Mr Sudhir Patwardhan

The objectives included:

Clearly understand the Project Management processes and develop the ability to scope, plan and schedule

and assess financial viability of the projects

Improve Project Execution skills by practicing them in real time simulated context

Learn to develop skill of using MS-Project tool for enhancing individual performance

Work on “Individual Change Agenda”


Cost Management for New Product Development

31 August – 1 September, Bangalore

Mr M Hariharan was the faculty for this programme which was attended by 17 delegates from 11 organizations.

Brief learnings from the programme included

Understanding the integration of the tools of NPD

Understand the methodologies to ensure that the product is delivered within target cost


Essentials of Supply Chain Management


Mr. M Gurunathan and Mr. Chandramouli were the delegates for this programme which was attended by 18

delegates from 10 organisations.

Learnings from the programme included:

Supply Chain Management – Introduction, What’s new?

Basic Inventory Planning and Management.

Managerial Decision Making through Case Analysis

Warehousing & Storage - Concepts, Principles & Functions

Warehousing & Storage – Resources & Measurement Template

Logistics & Distribution Management – Concepts & Influencers

Role of 3 PL / LLSPs

Transportation – Optimizers, Cost components & Economics


Lead Auditor Course for FSMS: ISO 22000: 2005

10 -14 August, Mumbai

CII-IQ in association with BSI Management Systems organized a 5-day Lead Auditor Training for Food Safety

Management System: ISO 22000: 2005 (IRCA Certified Course (A17416).

The topic of food safety is receiving increasing attention from consumers, regulators and the media. The

management systems of organizations, producing or dealing with food production, distribution or supply, need to

be maintained and audited to provide confidence of effective control. However, there are significant challenges to

management from a legal point of view that sometimes require issues of food safety to be dealt with in specific

terms. The Lead Auditor Course for Food Safety Management Systems : ISO 22000: 2005, therefore, had been

developed to provide concentrated and comprehensive training in the criteria and practice of auditing, applicable to

food safety and food quality.

The faculty for the programme was from BSI and the course was attended by 10 participants from 10

organisations.


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CONTACT US

TQM Division

Plot No. 249 F, Udyog Vihar, Phase IV, Sector 18, Gurgaon - 122015 (Haryana)

Tel: 0124 4014060-67,4014051 Fax: 0124 4014080 Email: [email protected]

CII - Institute of Quality

Near Bharat Nagara, II Phase, Magadi Main Road, Vishwaneedam P.O., Banglore - 560091

Tel: 080 23289391/6085/7690 Fax: 080 23289388,23580314 Email: [email protected]

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