qos survey for telecom products
TRANSCRIPT
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Survey
DEVAL NAIK TUSHAR SHARMA ROHIT KULKARNI
ASHLEY THOMPSON.L.
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3%
39%
10%
18%
8%
8%
3% 11%
Telecom Service Provider
Aircel
Airtel
BSNL
Idea
Reliace
Tata
Tata Indicom
Vodafone
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Fully Satisfied 23%
Mostly Satisfied 18%
Satisfied 25%
Workable 34%
Satisfaction level of customer for all operators
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18.92% 10.81%
5.41%
8.11%
0.00%
2.70%
16.22%
10.81%
0.00%
2.70%
0.00%
5.41%
8.11%
10.81%
Aircel Airtel BSNL Idea Reliace Tata Vodafone
Service Provider and Customer care Service
Good Not Good Satisfactory
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7%
79%
14%
Quality of signal
Excellent
Good
Poor
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12%
86%
2%
Voice Quality
Excellent
Good
Poor
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2.70% 2.70%
2.70% 37.84%
8.11%
16.22%
8.11% 8.11% 10.81%
2.70%
Aircel Airtel BSNL Idea Reliace Tata Vodafone
Service Provider and Voice Quality
Excellent Good Poor
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86%
5%
7%
2%
Billing Error
Rare
Seldom
Sometimes
very often
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2.70%
32.43%
10.81%
16.22%
5.41%
8.11% 10.81%
2.70%
2.70%
0.00%
2.70%
2.70%
Aircel Airtel BSNL Idea Reliace Tata Vodafone
Service Provider and Billing Errors
Rare Seldom Sometimes very often
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43%
27%
30%
Customer Care Service
Good
Not Good
Satisfactory
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20%
80%
Unsolicited promotional calls and SMS
No
Yes
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59% 18%
7%
16%
Agewise preference of 3G
18-25 26-35 36-45 46 & above
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25%
75%
Who prefers 3G?
F
M
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83%
9%
8%
Which 3G service customer want?
High speed Data
Video Calling
Video Calling , Data
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5%
19%
34%
42%
Market segment wise 3G preferences
Business
Others
Service
Student
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2.63%
7.89% 10.53% 2.63%
7.89%
2.63%
2.63%
5.26%
7.89%
13.16%
10.53%
10.53% 15.79%
Business Others Service Student
Market segment and satisfaction level
Fully Satisfied Mostly Satisfied Satisfied Workable
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27.78%
5.56% 11.11%
5.56% 8.33%
2.78%
2.78%
13.89%
5.56% 8.33%
8.33%
Aircel Airtel BSNL Idea Reliace Tata Vodafone
Service Provider and 3G preference
No Yes
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2.27%
4.55% 9.09%
9.09%
20.45%
13.64% 15.91%
25.00%
Fully Satisfied Mostly Satisfied Satisfied Workable
Satisfaction with telecom service
F M
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70%
30%
How many want to shift after MNP?
No
Yes
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27.03%
5.41% 10.81%
5.41%
8.11% 10.81% 2.70%
13.51%
5.41% 8.11%
2.70%
Aircel Airtel BSNL Idea Reliace Tata Vodafone
TSP and MNP
No Yes
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