qshe handbook_rev 28

QSHE

MANAGEMENT

SYSTEM

HANDBOOK

GAMUDA BERHAD & GAMUDA ENGINEERING SDN. BHD.

2

This handbook serves as a guide to provide

introductory information on our company

Management System implementation and Quality,

Safety, Health and Environment requirements to

be complied by all staff.

QSHE HANDBOOK

QSHE HANDBOOK

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TABLE OF CONTENTS

1. FOREWORD 2

2. INTRODUCTION 3

3. QSHE POLICY, OBJECTIVES AND TARGET 4

4. ORGANIZATION STRUCTURE, ROLES & RESPONSIBILITIES 7

5. ROLES AND RESPONSIBILITIES 9

6. QSHE MANAGEMENT SYSTEM APPROACH 11

7. GB & GESB MANAGEMENT SYSTEM DOCUMENTS 24

8. PROMOTION, PROGRAMMES AND TRAINING 27

9. THE WAY FORWARD 29

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1. FOREWORD

GAMUDA is committed to provide timely delivery of quality products/services to our

customers, shareholders and general public. In realizing our commitment, Gamuda

has been certified with the latest version of international and national management

system standards which include ISO 9001, ISO 14001, OHSAS 18001 and MS

1722.

OUR AIM is to focus and communicate the importance of meeting customer

requirements, business commitments and social responsibilities and at the same

time, comply with safety, health and environmental legislations in our daily work

and improve the performances of our company in terms of safety, health and

environment.

QSHE HANDBOOK is one of our important medium to communicate our company’s

vision, mission, policy, objectives and targets, roles and responsibilities, business

processes and programme to all of us. Therefore, we as top management are

proud to deliver this handbook to all Gamudians to familiarize with our management

system and more importantly to implement it in everything we do.

ALL OF US must play a role to lead and achieve the company’s goals and work

towards continual improvement.

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2. INTRODUCTION

Our handbook is designed to provide important information regarding our Company

QSHE Policy, objectives and targets, business processes and procedures and

organizational structure. This handbook is one of the channels of communication

to ensure familiarity with our company management system requirements.

The objectives are:

• Increase awareness on GB & GESB Management System among our

employees

• Ensurecompliancewithallapplicablesafety,healthandenvironmentlegal

and other requirements

• Develop a sense of responsibility, accountability and ownership among

employees for carrying out QSHE responsibilities

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3. QSHE POLICY, OBJECTIVES AND TARGET

3.1 QSHE POLICY

Our Management System has been established according to the latest version

of ISO 9001, ISO 14001, OHSAS 18001 and MS 1722 requirements. It aims to

improve our operations to consistently provide a high quality, cost effective, reliable,

safe and environmental friendly products and services to our customers.

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3.2 GB & GESB OBJECTIVES AND TARGETS

Our Management System Objectives and Targets are measurable and consistent

withtheQSHEpolicy.EachDepartmentdevelopstheirownperformancetargetand

measurement criteria based on the company objectives, which we have classified

into certain key areas such as Operation, Cost Management, QSHE Management

System, Staff Training and Safety, Health and Environmental Implementation.

Duringtheannualmanagementreviewmeeting,theObjectivesandTargetswillbe

reviewed for the continual improvement process.

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4. ORGANIZATION STRUCTURE, ROLES & RESPONSIBILITIES

4.1 ORGANIZATION STRUCTURE OF GAMUDA BERHAD

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4. ORGANIZATION STRUCTURE, ROLES & RESPONSIBILITIES

4.2 ORGANIZATION STRUCTURE OF GAMUDA ENGINEERING SDN. BHD.

4.3 ORGANIZATION CHART OF QSHE DEPARTMENT

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5. ROLES AND RESPONSIBILITIES

We are responsible to achieve our policy, objectives and targets as well as ensuring

theGB&GESBManagementSystemimplementedeffectively.

EveryonehasaJobDescriptionwhichdescribestheirrolesandresponsibilities.

5.1 ROLES AND RESPONSIBILITIES OF QSHE DEPARTMENT

QSHEDepartmentisestablishedtosupportandmonitortheimplementationofthe

GB&GESBManagementSystemwithinthecompany,departmentsandprojects.

The duties are:

• FormulatestrategiestohelpdevelopandenhanceatotalQSHEmanagement

culture within the company through setting up of system, monitoring

mechanism, education and training.

• Identify the shortcomings in the Management System and take prompt

corrective or preventive measure to ensure compliance with standards and

statutory requirements.

• DevelopandmaintaintheGB&GESBManagementSystem

• Monitor the effectiveness of the QSHE Management System of division,

departments and projects, and report the findings to top management

• PromoteQSHEawarenessamongmanagementandstaff

• Conductinternalauditsandcoordinateexternalauditswithincompanyand

project sites

• Support subsidiaries of Gamuda in developing the Management System

according to their requirements.

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5. ROLES AND RESPONSIBILITIES

5.2 “YOUR” ROLES AND RESPONSIBILITIES IN QSHE

Each and every one of us plays an important role to ensure the QSHE requirements

that integrated into our current Company Management System is implemented

effectively. We are responsible to:

• Adhere toallmatterspertaining toQSHErequirements toyour jobscope

and at work place as set by our top management.

• Understandandfamiliarizewithyourownproceduresandbusinessprocess.

• ContributetowardstheestablishedQSHErelatedgoals.

• Provideyourinputsforimprovementwhenthereisanymanagementsystem

procedure or work instruction review that applicable to your job scope.

• ActivelyparticipateinanyQSHErelatedprogrammes

• Understandyourrolesandresponsibilitiesandactpromptlywhenthereis

an emergency situation arises.

• Givefullcooperationduringthemanagementsystemaudit.

• Givefullcooperationoncarryingoutcorrectiveandpreventiveactionsfor

the raised QSHE non-conformances.

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6. QSHE MANAGEMENT SYSTEM APPROACH

6.1 MANAGEMENT SYSTEM METHODOLOGY

Our Management System integrates the latest version of ISO 9001 Quality

Management System, ISO 14001 Environmental Management System, OHSAS

18001 and MS 1722 Occupational Health & Safety Management System into

one coherent system so as to enable the optimal achievement of our business

objectives.

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6. QSHE MANAGEMENT SYSTEM APPROACHOur Quality Management System aims to achieve customer satisfaction by

focusing on client’s requirements and current needs. This fundamental concept

can be translated as diagram below:

Our approach on Safety, Health and Environmental Management System aims to

reduce the hazards which could affect the human well-being and the surrounding

environment by conducting proper planning and periodically reviewing the

established management system.

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6. QSHE MANAGEMENT SYSTEM APPROACH6.2 QUALITY ASSURANCE & QUALITY CONTROL (QAQC) SYSTEM

Our current QAQC System is to manage and improve our operations to consistently

provide high quality, cost effective and reliable products and services to our

customers.

The objectives of having QAQC system is to:

• Demonstrate the compliance of specified contractual requirements has

been met

• Ensuredeliveryoftheconstructedproductstoagreedstandards

• Avoid re-work and repair of theWorks and achieve time/cost savings –

doing right at the first time

• Complywiththelocallegalandotherrequirementsinconstructionstage

• Minimize Product non-conformance and complaints from the client,

authority,generalpublicandotherexternalparties.

QAQC system involves every project personnel at the start and through out the

duration of the project. This is to ensure every project personnel:

• UnderstandtheagreedInspection&TestingProcessFlowfortheproject

• DefinetheQAQCroles&responsibilitiesoftheinvolvedprojectpersonnel

• Understandtheclient,legal&otherrequirementsspecifiedfortheproject

• ComplywiththeestablishedProcedures&ControlMeasure

• Take corrective actions on the repetitiveness of those identified product

non-conformances&complaintsfromexternalparties

• MonitortheeffectivenessoftheQAQCsystemimplementation

• ProvideinputsfortheQAQCsystemimprovement

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6. QSHE MANAGEMENT SYSTEM APPROACHTheprocessflowchartbelowexplainstheTypicalProjectQAQCSystemapproach:

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6. QSHE MANAGEMENT SYSTEM APPROACH6.3 SAFETY, HEALTH AND ENVIRONMENTAL MANAGEMENT SYSTEM

CONTROL

Our Safety, Health and Environmental (SHE) Management Control System is

committed to provide a safe and healthy working environment to our employees

and those under our care. We believe in an environmentally responsible approach

to our business.

The objectives of having SHE Management System are:

• Minimizesafetyandhealthrisksthroughadoptionofbestpractices

• Preventenvironmentalimpactsandmanageresourceseffectively

• Conduct regular review through effective monitoring, assessment and

analysis of the SHE performance to meet the company’s

• Compliance with client and applicable safety, health and environmental

legal and other requirements

• Continually improve our safety ,health and environmental processes that

facilitate effective management and control of these areas

• Promotingacultureofsafety,healthandenvironmentalawarenessamong

all employees, contractors and vendors through provision of appropriate

training and continuous education

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6. QSHE MANAGEMENT SYSTEM APPROACHOur SHE Management System involves all levels of employees and each and every

individual has a role to play to ensure the effectiveness of the SHE Management

System. Every employee should be able to:

• ComplywithestablishedSafety&HealthPlan,EnvironmentalManagement

Plan, Management System procedures, safe work instructions and

environmental instructions

• DefineSHErolesandresponsibilitiesapplicabletothem

• Understandandcomplywithclient,legalandotherrequirementsapplicable

to their job.

The SHE Management System is broadly divided into four key stages: planning,

implementation, check and action.

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6. QSHE MANAGEMENT SYSTEM APPROACHTheprocessflowchartexplainstheSHEManagementSystemapproach:

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6. QSHE MANAGEMENT SYSTEM APPROACH6.4 SAFETY, HEALTH AND ENVIRONMENTAL REQUIREMENTS

a) Legal Compliance and Other Requirements

GAMUDAhasestablishedaprocedure for identifyingandaccessingSHE

Legal and other requirements that are applicable to its activities, product

and services which illustrated as diagram below.

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6. QSHE MANAGEMENT SYSTEM APPROACHb) Hazard Identification, Risk Assessment and Determining Controls

(HIRADC)

GAMUDApracticesriskmanagementapproachasakeycomponentinthe

management system that identifies, evaluates and determines the means

of reducing risks to an acceptable level across a wide range of factors to

protect people, the environment, assets and to avoid loss.

We have established a procedure to systematically identify and evaluate the

hazards and effects that might arise from our activities including routine,

non routine and activities of people having access to the workplace.

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6. QSHE MANAGEMENT SYSTEM APPROACHc) Aspect and Impacts

The activities, products and services that provided by our company are

identified for its environmental aspects and evaluated for its impacts. This

is to identify the significant aspects and implement operational control

measures for minimizing the impacts to the environment.

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6. QSHE MANAGEMENT SYSTEM APPROACHd) Incident Reporting and Investigation

We have a procedure in place to record, investigation and analysed incidents

to determine underlying SHE deficiencies contributing to the incidents and

identify the needs for corrective action to prevent reoccurrence.

The analysis of the statistical data will allow us to identify causes and trends

of the incident which reflect changes or corrective action needed in the

current management system for continual improvement.

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6. QSHE MANAGEMENT SYSTEM APPROACHe) Emergency Preparedness and Response

Gamuda will maintain a high degree of emergency preparedness with the

objective to minimize the impact on employees, community, property and

environment should an emergency occur.

Purpose

Establishing emergency preparedness and response procedure is to

identify any potential emergency situations that can be associated with our

activities, equipment or workplace and prepare a system to respond to such

emergencies.

The Specific Emergency Response Plan (ERP) will be the focal reference on

the company’s arrangements to deal with any emergency

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6. QSHE MANAGEMENT SYSTEM APPROACHf) SHE Communication and Consultation

Complying with the legal requirements, Safety, Health and Environmental

Committee are established at head office and project site where it consist

of representative from management and employees. We encourage active

participation and involvement of all employees in promoting safe and healthy

working practices throughout our operation.

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7. GB & GESB MANAGEMENT SYSTEM DOCUMENTS

7.1 HIERARCHY OF THE MANAGEMENT SYSTEM DOCUMENTATION

Level 1- Describe the management system policy, organization & structure

implemented in our organization.

- Eg: QSHE Policy, Manual and Project Specific Plan

Level 2- Describethecontrolsandsystemsimplementedforthecoreprocesses.

- Eg: Management System Procedures

Level 3- Describe thedetailsofspecificprocessesand requirements inexecuting

specific tasks.

- Eg: Safe Work Instructions, Environment Instructions, Inspection and Test

Plan&etc.

Level 4- Record is evidence.

- It demonstrates the particular evidence whichever required in Level2 &

Level3 process.

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7.2 LIST OF EXISTING PROCEDURES

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7.2 LIST OF EXISTING PROCEDURES

No. Reference No Procedure Title Remarks

1 GB-MSM-QSHE-0001 GB & GESB Management System Manual

QSHE related procedures

2 GB-MSP-QSHE-0001 QSHE Management System Document Control

3 GB-MSP-QSHE-0002 Control of Records

4 GB-MSP-QSHE-0003 Management Review

5 GB-MSP-QSHE-0004 Corrective and Preventive Action

6 GB-MSP-QSHE-0005 QSHE Internal Audit

7 GB-MSP-QSHE-0006 Legal and Other Requirements

8 GB-MSP-QSHE-0007 Monitoring of Customer Satisfaction

9 GB-MSP-QSHE-0008 Job Competencies and Training

10 GB-MSP-QSHE-0009 Environmental Aspects and Impacts

11 GB-MSP-QSHE-0010 Hazard Identification, Risk Assessment & Controls

12 GB-MSP-QSHE-0011 Emergency Preparedness and Response

13 GB-MSP-QSHE-0012 Incident Investigation and Reporting

14 GB-MSP-QSHE-0013 Centralized Document Management System

15 GB-MSM-CMP-0001 Centralized Material Procurement Policy & Operational Guidelines Manual

Centralized Material Procurement related

procedures

16 GB-MSP-CMP-0001 Purchase of Major Construction Materials

17 GB-MSP-CMP-0002 Head Office Purchasing (GTSB)

18 GB-MSP-CMP-0003 Site Purchasing

19 GB-MSP-CMP-0004 Receiving, Handling, Storage & Protection, Issuing & Disposal

20 GB-MSP-PMP-0001 Project Monitoring and Control

Project Management related procedures

21 GB-MSP-PMP-0002 Control of Sub-Contractors and Suppliers

22 GB-MSP-PMP-0003 Control of Variation & Claims by Subcontractors

23 GB-MSP-PMP-0004 Inspection and Testing

24 GB-MSP-PMP-0005 Control of Inspection, Measuring & Test Equipment

25 GB-MSP-PMP-0006 Control of Non-Conformance

26 GB-MSP-PMP-0007 External Parties Complaints

27 GB-MSP-PMP-0008 Handing Over of Works & Maintenance

28 GB-MSP-DCP-0001 Design Management & Control Design related

procedures 29 GB-MSP-DCP-0002 Procurement of Engineering Services

30 GB-MSP-DCP-0003 Control of Engineering Service Providers

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No. Reference No Procedure Title Remarks

31 GB-MSP-TBP-0001 Pre-Qualification

Tender and Budget related procedures

32 GB-MSP-TBP-0002 Estimating & Tendering

33 GB-MSP-TBP-0003 Tender Acceptance Review

34 GB-MSP-TBP-0004 Budget and Cost Control

35 GB-MSP-CAP-0001 Procurement of Sub-Contract Works Contracts

Administration related procedures

36 GB-MSP-CAP-0002 Submission of Bond and Insurance

37 GB-MSP-CAP-0003 Variation Orders & Claims Administration to Clients

38 GB-HRAPP-1-01-1 to GB-HRAPP-8-01-1

Human Resource & Admin Policy and Procedures (HRAPP) Find out more details from HRAPP

HRA Related procedures

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a)GB-GAPP-A-001 to GB-GAPP-A-003 b)GB-GAPP-B-002 to GB-GAPP-B-010 c)GB-GAPP-G-001 to GB-GAPP-G-018 d)GB-GAPP-P-001 to GB-GAPP-P-011 e)GB-GAPP-S-001 to GB-GAPP-A-009

Group Accounting Policies and Procedures (GAPP) Find out more details from GAPP

Finance & Account Related procedures

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8. PROMOTION, PROGRAMMES AND TRAININGIn line with our company’s Policy and Corporate Social Responsibility (CSR),

promotional programmes, briefings and trainings are organized to create awareness

onourcompany’scommitmenttoqualityproducts,safe&healthypracticesand

importance of environmental protection. This is with the aim of inculcating a sense

of responsibility and accountability to our employees to motivate them to take

action either individually or collectively and thus, entrench a strong quality, safety,

health and environmental (QSHE) culture into our company corporate culture.

8.1 PROMOTIONAL PROGRAMMES

Promotional programmes play a significant role in encouraging and enhancing

participation. These programmes are usually open to the employee family members

aswebelievethatitisintegraltoexposeandeducatetheyoungergenerationto

bring about lasting change. We initiate QSHE related programmes which include

talks, seminars, conferences, campaigns and workshops.

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8.2 TRAINING

Other than implementation of promotional programmes to reach out to our

employees, we conduct trainings to our employees at head office and project sites.

The goal of trainings is not only to increase awareness but to improve knowledge of

quality,safety,healthandenvironmentconcerns.Byequippingthetargetaudience

with the relevant skills and values, this will translate to better working practices at

both head office and project site. The types of trainings are as follows:

• QSHEManagementtraining

• Competencytraining

• Mandatorytraining

• Awarenesstraining

8. PROMOTION, PROGRAMMES AND TRAINING

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We are committed to ensure Quality, Safety, Health and Environmental is paramount

and an integral part of all our business processes. No policy can succeed unless

goals are identified and translated into driving actions to realize the goals.

In this pursuit, we would be able to streamline our processes, achieve greater

consistency and efficiency in all our activities. Thus, we will distinguish ourselves

through our quality, safety, health and environmental values as we aspire to be the

first choice of our customer.

Our people, “Gamudians” are our pillar of strength towards determining our

integrity, reputation and vitality. We will endeavour and empower each individual in

this organization to take charge and continuously improve our QSHE technologies,

management system, procedures and practices to pursue total prevention and

compliance.

Together,

“We inculcate a Quality Mindset

We practise Safety first

We care for our Health

We love our Environment”

9. THE WAY FORWARD

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