qualc approach: quality assurance in adult learning centers
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Quality Assurance Network for Adult Learning CentresQuality Assurance Network for Adult Learning Centres
THE QUALC APPROACHTHE QUALC APPROACH
Mariarosa Di Nubila Mariarosa Di Nubila
-Scienter--Scienter- WORKSHOP WORKSHOP
EFQUEL INNOVATION FORUM 2009EFQUEL INNOVATION FORUM 2009HELSINKIHELSINKI
2323rdrd 24 24thth 25 25thth September 2009 September 2009
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC PROJECTQUALC PROJECT
is an educational network is an educational network
uniquely developed uniquely developed
to assure the Quality to to assure the Quality to
the European Adult Learning Organisations, the European Adult Learning Organisations,
their learners and communities.their learners and communities.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC PROJECTQUALC PROJECT
is a research and experimentationis a research and experimentation
to design and provide to design and provide
the QUALC QUALITY ASSURANCE the QUALC QUALITY ASSURANCE
to determine the idea of quality and convey it to determine the idea of quality and convey it
to the ADULT LEARNING CENTRESto the ADULT LEARNING CENTRES
in in EuropeEurope
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC PROJECTQUALC PROJECT
is a learning opportunity is a learning opportunity
for all actors involved in the project for all actors involved in the project
to add value to to add value to
the QUALC QUALITY PROCESS the QUALC QUALITY PROCESS
in order to perform a in order to perform a
QUALC QUALITY CERFICATIONQUALC QUALITY CERFICATION
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC PROJECTQUALC PROJECT
Has been drawn on the basis of the experiences of Has been drawn on the basis of the experiences of eight European Countries eight European Countries
thanks to a Grundtvig Project thanks to a Grundtvig Project
of the Lifelong Learning Program.of the Lifelong Learning Program.
This partnership project consists of This partnership project consists of Sweden, Italy, Germany, Sweden, Italy, Germany,
Romania, U.K., Belgium, France.Romania, U.K., Belgium, France.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
This partners' project represents a range of This partners' project represents a range of
organizations from the public and private sectors organizations from the public and private sectors
referring to Adult Education and LEARNING, referring to Adult Education and LEARNING,
local and national public authorities, local and national public authorities,
high education institutions, high education institutions,
not profit-making organizations, not profit-making organizations,
European quality assurance research foundation.European quality assurance research foundation.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC APPROACHQUALC APPROACHwhich one?which one?
““Quality” in learning opportunities means to Quality” in learning opportunities means to facilitate the access to a lifelong learning facilitate the access to a lifelong learning
process for all citizens.process for all citizens.
In line with the Lisbon Strategy, the access to In line with the Lisbon Strategy, the access to learning opportunities and recognition of learning learning opportunities and recognition of learning achievements is essential for all citizens for their achievements is essential for all citizens for their daily and working life and their participation in daily and working life and their participation in
the community. the community.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
How to obtain QUALC-Quality?How to obtain QUALC-Quality?
From the experiences of all partners involved in the From the experiences of all partners involved in the project and engaged in an exhaustive research project and engaged in an exhaustive research
uponupon the Quality Assurance carried out in the above- the Quality Assurance carried out in the above-
mentioned countriesmentioned countries(for all results: (for all results: www.qualityfoundation.org/qualc))
the QUALC team agreed on the following idea the QUALC team agreed on the following idea and approach:and approach:
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Quality is a continuous process of Quality is a continuous process of
sharing, participating, improving sharing, participating, improving
among all actors of among all actors of
Adult Learning CentersAdult Learning Centers
involved in the learning activities:involved in the learning activities:
Learner, Organisation, CommunityLearner, Organisation, Community
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
It is not possible to delegate QualityIt is not possible to delegate Quality
The Learner, the Organisation, the The Learner, the Organisation, the
CommunityCommunity
are responsible for the Qualityare responsible for the Quality
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC QUALITY promotes this idea in QUALC QUALITY promotes this idea in
order to create quality opportunities order to create quality opportunities
for a social and cultural integration of for a social and cultural integration of
all European citizensall European citizens
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
If the learner, the organization and the community If the learner, the organization and the community have the possibility to share and comparehave the possibility to share and compare
- Experiences from no-formal and informal learning - Experiences from no-formal and informal learning - Backgrounds and KnowledgeBackgrounds and Knowledge- Ideas and ValuesIdeas and Values- Requirements and expectations Requirements and expectations - Methods and Tools of learning processes Methods and Tools of learning processes - Service managementService management- ResourcesResources- ContextsContexts
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
The Learner, the organization and the community The Learner, the organization and the community will be able to create and improve the quality for:will be able to create and improve the quality for:
- A wider range of experiences in no-formal and A wider range of experiences in no-formal and informal learning informal learning
- Deeper knowledge for different target groups and Deeper knowledge for different target groups and contextscontexts
- Innovative and creative ideasInnovative and creative ideas- Added valuesAdded values- More specific context-referred methods and toolsMore specific context-referred methods and tools- More flexible and sustainable learning processesMore flexible and sustainable learning processes- More offers of learning activitiesMore offers of learning activities- More accessible lifelong learning opportunities.More accessible lifelong learning opportunities.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Through the sharing of the know-how of their Through the sharing of the know-how of their
different learning experiences,different learning experiences,
The learner, the organization and the communityThe learner, the organization and the community
generate a process of quality as a benefit for all:generate a process of quality as a benefit for all:
Quality of learning, Quality of learning,
working and livingworking and living
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
In this way all actors involved in In this way all actors involved in this process will get a benefit.this process will get a benefit.
Which one? Which one?
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Benefits granted to ALOs Benefits granted to ALOs Improvement of the quality management Improvement of the quality management Improvement of the quality supply levels (e.g. Improvement of the quality supply levels (e.g.
organisational portfolio) and increase in the organisational portfolio) and increase in the
efficiency and operational effectivenessefficiency and operational effectiveness Increase in the ability to promote learning Increase in the ability to promote learning
experienceexperience Evidence of quality supply for funding bodiesEvidence of quality supply for funding bodies Enhanced legitimacy and recognition through Enhanced legitimacy and recognition through
benchmarking and peer learningbenchmarking and peer learning
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Raise in the number of learnersRaise in the number of learners
Offer of a variety of learning experiencesOffer of a variety of learning experiences
Understanding and meeting customers and Understanding and meeting customers and
learners’ requirements learners’ requirements
Attitude to change Attitude to change
Ability to learn from experience Ability to learn from experience
Learning based on the metha-learning and Learning based on the metha-learning and
continuous improvementcontinuous improvement
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Benefits granted to the LearnersBenefits granted to the Learners Improved learningImproved learning Access to more comprehensive information Access to more comprehensive information
concerning good opportunities to learn effectively concerning good opportunities to learn effectively Improved standards in individual learningImproved standards in individual learning Active involvement in the learning process and its Active involvement in the learning process and its
on-going improvementon-going improvement Mastery of one’s learning experience and Mastery of one’s learning experience and
enhancement of the learners’ commitment and enhancement of the learners’ commitment and
achievementachievement
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Appreciation and satisfaction got from the Appreciation and satisfaction got from the
learning experiencelearning experience
More opportunitiesMore opportunities
Better employment and flexibility Better employment and flexibility
Equality of opportunitiesEquality of opportunities
Improvement of the quality assuranceImprovement of the quality assurance
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Benefits granted to the Benefits granted to the CommunityCommunity
Increased confidence in the reliability and Increased confidence in the reliability and learning supply quality learning supply quality
Improved availability of proper learning supplyImproved availability of proper learning supply Increased availability of experts with appropriate Increased availability of experts with appropriate
skillsskills Better community development through active Better community development through active
ALOs contributorsALOs contributors A greater sense of understanding towards A greater sense of understanding towards
individual and community requirementsindividual and community requirements
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
The AIMS of the QUALC QUALIY The AIMS of the QUALC QUALIY APPROACH are toAPPROACH are to
support ALOs in assessing how successful they support ALOs in assessing how successful they are in providing learning experiences for adults in are in providing learning experiences for adults in the community, the community,
support ALOs in assessing how successful they support ALOs in assessing how successful they are in engaging stakeholders in the process of are in engaging stakeholders in the process of continuous quality improvementcontinuous quality improvement
support ALOs in quality assuring-learning supply support ALOs in quality assuring-learning supply through in-formal and non-formal learning through in-formal and non-formal learning delivery.delivery.
The Quality approach defined by the QUALC The Quality approach defined by the QUALC consortium is based on consortium is based on
a number of key principlesa number of key principles
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
Therefore, Therefore, we can infer that the PRINCIPLES of we can infer that the PRINCIPLES of
QUALC Quality Approach are:QUALC Quality Approach are:
1. “Quality learning” is also “Quality as learning”.1. “Quality learning” is also “Quality as learning”.
This QUALC QUALITY process needs to respect some This QUALC QUALITY process needs to respect some
conditions to obtain a high quality level and conditions to obtain a high quality level and
this principle is the base: this principle is the base:
Quality as a process of learning, Quality as a process of learning,
sharing and improvingsharing and improving
with all people involvedwith all people involved
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
2. 2. The ALC is considered to be more than just a The ALC is considered to be more than just a place where people can carry out learning place where people can carry out learning activities. activities.
The whole community is a place where people have The whole community is a place where people have opportunities to learn.opportunities to learn.
The ALC is a place where the methalearning takes The ALC is a place where the methalearning takes place and the participants in the learning process place and the participants in the learning process
receive and give feedbacks. receive and give feedbacks.
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
3. THE QUALC QUALITY recognises 3. THE QUALC QUALITY recognises
different forms of learning different forms of learning
and and
it is based on the concept of evaluating it is based on the concept of evaluating
in-formal and no-formal learningin-formal and no-formal learning
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
4. The QUALC QUALITY is a flexible 4. The QUALC QUALITY is a flexible
process to be adopted in different ALCsprocess to be adopted in different ALCs
to promote creativity and innovationto promote creativity and innovation
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALC QUALITY MATRIX QUALC QUALITY MATRIX
APPROACHAPPROACH
On the basis of these principles On the basis of these principles
we have drawn the we have drawn the
QUALC Quality Matrix ApproachQUALC Quality Matrix Approach
useful to design the useful to design the
QUALC Quality Process for ALCs QUALC Quality Process for ALCs
to achieve the QUALC Certificationto achieve the QUALC Certification
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALCAPPROACHMATRIX
Learners Organization Community
Learning Contexts
Learning Resources
Learning Processes
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
QUALCAPPROACHMATRIX andQUALC QUALITYCRITERIA
Learners Organization Community
Learning Contexts
Meeting learner’s
requirements
Improvement of
Individual
Learning
Evaluating the Learner as a Resource
Flexibility of Learning Pathways
Quality of the Learning Supply-Provision
Learning Resources
Commitment to
Innovation
Strategy & Vision
Effective Tools for the “access & usage of resources”
Competent tutors/centre- staff supporting learning environment
Documented processes
Transparent methods
Documented results
IPR management
Learning Processes
Meeting the
Community
Demands
Different Stakeholders in the Community act as a resource for better learning
Impact on local, regional and national community
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
The QUALC QUALITY PROCESSThe QUALC QUALITY PROCESS
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
The QUALITY The QUALITY
is the base of self-esteemis the base of self-esteem
andand
self-esteem is the base self-esteem is the base
of learning improvementof learning improvement
Helsinki, EFQUEL Innovation Forum 2009, 23rd September 2009
THANK YOU FOR YOUR ATTENTION THANK YOU FOR YOUR ATTENTION
Mariarosa Di NubilaMariarosa Di Nubila
Scienter – ItalyScienter – Italy
[email protected]@scienter.org