qualification and course catalogue - watson martin · 2019-05-17 · ilm fast-track level 3 award...
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QUALIFICATION AND COURSE CATALOGUENEW MANAGERS
NEW MANAGERS
CMI Fast-track Level 3 Certificate in First LineManagement
Communication Skills for Managers
Effective Delegation
Effective Interviewing Skills
HR for Non HR Managers
ILM Fast-Track Level 3 Award in Leadership and Management
Introduction To Contract Law
Introduction to Management
Introduction To Supervision And Team Leadership
Managing Difficult People
People and Team Management
The Five-Day Management Programme
“This is without doubt the best course I've
ever been on. Rodger delivered the material
in a manner which was understandable and
as a new manager I've learnt so much that I
can use in the real world”
Delegate, Introduction to Management
Who is it for?
This fast-track qualification in first line management, accredited by the CMI, provides new and aspiring managers with a unique opportunity to gain a nationally-recognised qualification in just nine weeks.
What is it about?
This qualification is delivered as part of a specially developed three day workshop designed with the needs of today’s manager in mind. It covers effective communication, motivation, difficult conversations and performance management skills in a challenging, engaging way to make sure new managers are prepared for upcoming tasks.
Delegates will learn how to:
o identify the skills of a manager and assess their skills against best practice
o uncover four core communication styles
o analyse some live, challenging situations and learn how to overcome them
o explore how to deliver effective, meaningful and practical feedback
o apply communication theory to practical situations
o unlock the secret to holding successful team meetings
o utilise techniques for building and maintaining successful, purposeful teams
o examine the performance cycle and performance management
CMI FAST-TRACK LEVEL 3 CERTIFICATE IN FIRST LINE MANAGEMENT
The fast-track approach means that you can gain a nationally-recognised and CPD accredited management qualification in as little as nine weeks.
New Managers Duration: 3 days | Cost: £1,350 (+VAT)
Accredited by the CMI
What topics are covered on this courses?
o Pinpointing the Top Ten sins of managers and how to avoid them
o Identifying the skills of the effective manager and leader and what they mean in practice
o Categorise your communication preferences
o Identifying and applying a three step model for tackling difficult situations
o Delivering motivational and developmental feedback
o Clarifying the links between listening, communication and relationship building
o Planning your team meetings to increase dialogue and motivation
o Developing strategies to ensure team success
o Understanding leadership versus management
o Indentifying your management style and style flexibility
o Establishing and maintaining assertive behaviour
o Progressing motivation from abstract theory into day-to-day reality
o Applying the performance cycle
Assessment
This course provides a fast-track route to the CMI Level 3 Certificate in First Line Management. To achieve the qualification delegates must submit one written assignment of between 4000-5000 words via email. Delegates will be supported by one-to-one coaching.
CMI FAST-TRACK LEVEL 3 CERTIFICATE IN FIRST LINE MANAGEMENT cont.
Duration: 3 days | Cost: £1,350 (+VAT)New Managers
Accredited by the CMI
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This course offers training in how to effectively listen to staff and how to talk to them correctly. Learners will discover how to maximise the flow and effectiveness of communication, improve morale, build trust and gain commitment from others.
What is it about?
As people, we communicate virtually all of the time, however not everyone does it as well they could. This communication skills course has been developed specifically with the needs of today’s manager in mind. It looks at how to communicate effectively from a position of authority, giving managers skills to motivate their team and achieve performance improvement through them while retaining their respect.
This course can also be taken as part of our CMI Modular Level 3 Certificate in First Line Management. You can also achieve a Level 3 Award in First Line Management by completing a written assessment after this course. Call us to find out more.
Why are communication skills so important?
According to research conducted by the CIPD, 96.8% of employees across the ‘100 Best Companies to Work For’ consider their line managers to be their key role models for best practice. Therefore, poor managerial communication can have negative effects across the entire organisation.
This course can help to overcome these issues by making sure line managers are maximising communication opportunities and therefore the potential and productivity of their team. As a result, teams will proactively generate solutions and ideas, work cohesively and have lower absenteeism.
By attending this course you will gain:
o an understanding of the necessities of good managerial communication techniques
o greater awareness of your own preferred style of communication for successful communication
o strong working relationships built through robust communication skills
o improved personal and team performance
o The opportunity to progress to a nationally-recognised qualification
COMMUNICATION SKILLS FOR MANAGERS
This course is aimed at line managers who want to improve how they get their message across to their team members and other internal stakeholders.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
What topics does this course cover?
o Describing the importance of communication within the management role with particular reference to employee engagement
o Explaining Transactional Analysis as a concept for underpinning the success of communication within your team and with other stakeholders
o Identification of appropriate communication channels to achieve your objective and satisfy the needs of your audience
o Building a strategy for adapting your communication style to successfully influence, motivate and manage others
o Delivering written communication to a set of four core criteria
o Holding successful and inspiring team meetings and briefings
o Formulating a networking diagram and committing to action points to build existing and potential relationships
o Delivering a persuasive argument using a five stage model
o Identifying the role of communication in motivation, delegation and delivering feedback
o Delivering a structured impromptu presentation as part of a small group
o Planning how to measure the success of your communication with your immediate team
o Creating a communication strategy for the future to get your message across effectively
COMMUNICATION SKILLS FOR MANAGERS cont.
12 CPD Points
Duration: 2 days | Cost: 925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
The ability to delegate is one of the key indicators of an effective leader. This delegation course is suited to managers, supervisors and team leaders across all sectors, who need a better understanding of how and when to delegate. The course is aimed at newer managers, or those without formal training, who would like to learn delegation best practice. This course is less suitable for experienced managers, or those with no direct reports or authority to delegate.
What is it about?
Clear, timely and purposeful delegation can boost the productivity of individuals, teams and organisations, yet many managers find themselves lacking the skills or the confidence to do it well. This practical course provides an insight into what to delegate, when, to whom and how. It will also provide coaching and development techniques that you can put into practice immediately, as the ability to provide clear support and feedback is fundamental to delegating effectively.
What are the benefits of effective delegation?
One of the biggest barriers to organisational success is not having the right people doing the right tasks at the right time. As a result of this, time and resources are wasted and staff morale is depleted.
Effective delegation can overcome these issues by making sure line managers are maximising potential and productivity of their team, making the organisation more cost effective. When it is planned and executed effectively, delegation enables organisations to tap into existing talent and making efficient use of their most valuable resource, their people. This in turn will maximise staff morale and retention.
By attending this course you will gain:
o the ability identify relevant tasks for delegation and provide an appropriate rationale
o the know-how to effectively delegate a task using a systematic and proven seven step model
o strategies to identify and overcome the barriers to effective delegation
o skills to deliver motivational and developmental feedback to enhance future performance
o the flexibility to adopt an appropriate management style to maximise motivation and minimise risk
EFFECTIVE DELEGATION
Use expert delegation techniques to increase productivity levels and maximise success.
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)New Managers
What topics does this course cover?
o Defining delegation with reference to benefits for the individual, manager and organisation
o Describing the links between delegation and motivation and their influence on the role of the manager
o Identifying an appropriate task to delegate from your current workload and developing a model-based objective for completion
o Nominating potential delegates to complete the task and formulating a communication strategy for them
o Employing a seven step process for briefing in a chosen task to maximise efficient and effective completion
o Selecting an appropriate management style and control method for the chosen task
o Planning a feedback session based on a delegated task
o Generating options for future development opportunities to motivate and develop individuals
o Practicing delegation of a task using methods covered in a face-to-face environment
o Identifying a range of strategies to deal with common issues arising within the delegation process
EFFECTIVE DELEGATION cont.
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
Anyone who is involved with the recruitment process will benefit from attending this course in effective interviewing skills. This course is most applicable to managers who are recruiting staff into their own teams, as it will help them optimise the recruitment process and select the right staff members.
What is it about?
Do you regularly find yourself panic recruiting, taking the best of a mediocre bunch just to fulfil a need? Is your staff turnover too high? Are your operations at risk because you can’t find the right staff or keep recruiting the wrong ones? Failings in the recruitment and selection process can do more damage to your organisation than almost any other factor.
By attending this training course, you will learn that matching the right person to the right role is vital. It will teach you how to spot the right individuals for your team, which should improve retention rate and performance.
This course can also be taken as part of our CMI Level 4 Certificate in Management. You can achieve a Level 4 Award in Management by completing a written assessment after this course. Call us to find out more.
By attending this course you will learn how to:
o competence in design and implementation of an attraction and selection process
o up-to-date guidelines to ensure your interview process is l egally compliant
o the skills to refine your job profiles to enable more targeted searches o an understanding of a competency model to avoid poor selection
o techniques to communicate effectively in interviews, getting the information you need to make the best decisions
What topics does this course cover?
o Clearly define required competencies
o Use and create person specifications
o Make short lists work for you
o Work with a clear structure to manage timings
o Build a relaxed atmosphere to improve communication flow
o Use different selection techniques for different roles
o Questioning techniques
o Active listening
o Non-verbal communication
o Learning from others’ mistakes
o Current legislation
o Avoiding the ‘halo’ and ‘horns’ effect
o Balance your emotional reaction
EFFECTIVE INTERVIEWING SKILLS
Improve staff retention and performance by optimising your recruitment process with this course in effective interviewing skills.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This HR course is intended for people who work outside of the HR department but need to understand the fundamentals of human resource management for use in their day-to-day roles.
It’s applicable to nearly anyone who manages a team, as they will need an understanding of core HR principles.
What is it about?
Any manager who is responsible for recruiting and managing staff requires an understanding of the basics of HR best practice in order get the best out of their team and make sure they are legally compliant.
This foundation HR for non-HR managers provides practical knowledge and tools to enable managers to tackle HR issues themselves with confidence.
By attending this course you will have:
o skills to build a foundation in key personnel and HR concepts and relate them to ‘best fit’ in your own organisation
o better working relationships with others in your organisation through a greater appreciation of the overall picture
o dynamic skills in team development through successful selection interviewing and effective appraisal techniques
o the capability to evaluate the effectiveness of your HR practice and see where improvements can be made
What topics does this course cover?
o Realise the implications of employment legislation on your organisation
o Learn codes of practice in recruitment, employment contracts, discipline, grievance and redundancy
o Interview applicants and appraise your staff effectively
o Increase your knowledge of the format of job descriptions and person specifications
o Know your role in discipline and grievance cases
o Manage absence effectively
o Engage retention methods that ensure results
HR FOR NON HR MANAGERS
This HR course offers the core toolkit of HR skills that every manager should possess, even if they don't work in HR.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This fast-track qualification in leadership and management provides delegates with the opportunity to learn more about how to motivate and support their teams through periods of change.
Attendees will get the opportunity to develop best practice management skills and gain a nationally-recognised qualification.
What is it about?
This qualification is delivered via a specially developed three-day workshop and is aimed at first line managers or those new to management.
The focus is on giving you a comprehensive collection of practical tools you can apply straight away, combined with the latest in leadership best practice and theory. It will help you become a better manager, that’s prepared for the challenges of the future.
By attending this course you will have:
o an insight into the purpose and responsibilities of a modern manager
o an appreciation of the wide range of leadership styles
o a variety of approaches for dealing with conflict and difficult situations
o a nationally-recognised qualification from the Institute of Leadership and Management
ILM FAST-TRACK LEVEL 3 AWARD IN LEADERSHIP AND MANAGEMENTThis ILM accredited Level 3 Award in Leadership and Management will help delegates motivate and support their teams through change.
18 CPD Points
Duration: 3 days | Cost: £1,300 (+VAT)New Managers
What topics does this course cover?
o Understanding the role of a manager - the five key areas to consider when managing a team or individual
o Discovering your own leadership style and undergoing self-assessment against role model leadership qualities
o Practise using a model for delegation, knowing why we don’t delegate properly, as well as why we should
o Organising your team, yourself and your resources to perform efficiently and effectively
o Identifying the traits of an effective team and knowing how to foster cooperation and collaboration
o Motivating to achieve results - identifying each individual’s motivators and applying a strategy to ensure that motivation is increased and maintained
o Applying the performance management cycle to ensure optimal results through signposting direction, objective setting, meeting management, constructive feedback, appraisal and personal development
o Understanding what to do when it all goes wrong - handling conflict and delivering difficult messages assertively
Assessment
This course provides a fast-track route to the ILM Level 3 Award in Leadership and Management. To achieve the qualification, delegates must submit one written assessment after the course, aided by one-to-one tutorial support.
ILM FAST-TRACK LEVEL 3 AWARD IN LEADERSHIP AND MANAGEMENT cont.
18 CPD Points
Duration: 3 days | Cost: £1,300 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
Introduction to Contract Law is an essential training course for people with responsibility for buying and selling goods and services, or anyone involved in negotiating and managing contractual agreements.
What is it about?
It’s essential for managers and others entering into agreements to have a good grasp of the fundamental concepts of contract law.
This course in will enable participants to understand what it means to be a party to a contract, when a legally binding agreement is deemed to have been created and the key terms and conditions to be found in business contracts. It will also cover practical ways to anticipate and prevent costly contractual disputes.
By attending this course you will gain:
o an understanding of when and how a legally binding agreement is created
o clarity about key issues that arise in contractual relationships
o practical ways of ensuring that the agreement reflects the parties’ intensions
o confidence in enforcing rights under a contract
What topics does this course cover?
o The essential ingredients of a contract
o How a contract may come into existence
o The importance of written documents and contract signatures
o Key contract clauses and what they mean
o What to do when things go wrong
o Contract termination and consequences
o Remedies for breach of contract
o Pre-estimating loss using liquidate damages clauses
INTRODUCTION TO CONTRACT LAW
This course will help you avoid costly, time-consuming disputes by learning a methodical approach to commercial contracts.
6 CPD Points
Run in company only | £POANew Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This Introduction to Management training course covers core management skills that can be applied to almost any management role or industry sector. Aimed at those who directly manage others, it’s a popular choice for professionals who have not had any formal management training and those who are relatively new to management. It is also useful as a refresher course for managers with more experience who wish to explore best practice for communication, motivation and leadership skills.
Professional actors bring the course content to life to develop learners’ skills in a practical, hands-on way in a safe environment.
What is it about?
Managing others can be one of the toughest challenges we face at work. This management training course gives a complete overview of what a manager needs to know, and covers both technical development and relationship skills. At the end of the course, learners will leave with a thorough understanding of what best practice is and how an effective manager behaves and motivates the team.
This course can also be taken as part of our CMI Modular Level 3 Certificate in First Line Management. You can also achieve a Level 3 Award in First Line Management by completing a written assessment after this course. Call us to find out more.
This Introduction to Management course from Reed Learning covers the parts of management that new managers often find most difficult, such as providing feedback and addressing under-performance. Every manager attending this training course will leave with a practical action plan, improved confidence, and a best practice toolkit that will make a real difference back at work.
Should I do this course or the Introduction to Supervision and Team Leadership course?
If your role includes the direct management of people with different responsibilities to your own, this course is perfect for you. If your role is about being responsible for the overall performance of a team but you generally perform similar tasks to your team members, you’ll benefit from our Introduction to Supervision and Team Leadership course.
INTRODUCTION TO MANAGEMENT
this course is ideal for current and aspiring managers across all sectors, who want to learn how to obtain the best possible results from their teams in order to exceed all objectives.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
What topics does this course cover?
The purpose of a manager
o The principles of achieving results through other people
o How to identify and overcome the common management pitfalls
o Understanding the multiple aspects to the management role, and getting the balance between them
Leadership and management
o The distinction and the relationship between management and leadership
o How management style can impact upon an organisational climate
o The management styles continuum and when to adapt
o Practical management styles exercise with feedback
o Key principles of decision making to demonstrate effective leadership
Effective delegation and gaining co-operation
o Exploring the benefits and overcoming the barriers to delegation
o How to delegate using a planned, methodical, structured approach
o Practical delegation exercise using a “live” task
o Building relationships and co-operation with other departments
Motivational techniques
o Identifying the need to motivate and the link to performance
o Defining motivation and exploring motivational theory
o Practical motivational ideas, tips and techniques
Managing performance
o The importance of managing, maintaining, and driving performance
o How to set clear, unambiguous goals
o Exploring a structure for delivering practical feedback
o Identifying different feedback interventions
What topics does this course cover?
o A clear understanding of the roles and responsibilities of a manager
o The confidence to develop and apply your own skills in line with management best practice
o A sound understanding of how to positively manage performance
o The ability to clarify, monitor and evaluate performance against agreed objectives
o Lead a happier, more motivated and better supported team built on each individual’s strengths
o Have the chance to practise your skills with professional actors
INTRODUCTION TO MANAGEMENT cont.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Course structure
Day 1 (Before morning break)
o Introductions and individual objectives for the course
o Discussion to understand the role of a manager and identify the traits of poor managers
o Identify the different roles managers may need to undertake
Day 1 (After morning break)
o The distinction between management and leadership and the difference between transactional and transformational leadership
o Understand different management styles including the four management styles
o How to work more effectively with other managers or departments
Day 1 (After lunch)
o Exercises to identify what sort of decisions you may need to make as a leader
o Understand the four typical reactions to having to make a decision and the impact of each of these reactions
Day 1 (After afternoon break)
o Identify the benefits of effective delegation and the barriers to delegating effectively
o Develop understanding of core motivational theories
o Practical activities to motivate your team
Day 2 (Before morning break)
o Understanding modern performance management
o Setting SMART objectives
Day 2 (After morning break)
o Delivering motivational and developmental feedback
o Understanding your own style of giving feedback
Day 2 (Afternoon)
o ‘Real play’ session with actors. This is an opportunity to work with our professional actors to solve an issue which is causing difficulty or anxiety - with feedback, hints and tips and clear action planning
o Review, action planning session, suggested further learning and close
INTRODUCTION TO MANAGEMENT cont.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This Introduction to Supervision and Team Leadership course is designed for anyone in a supervisory or team leader role and is applicable to any industry or sector.
Team leaders and supervisors generally perform similar tasks to their team members, but are responsible for the overall performance of the team. The introduction to supervision offered on this training course teaches participants the effective leadership and management skills to get the most out of a team and to deal with the common challenges faced by supervisors.
What is it about?
Leading a team can be very challenging but is very rewarding if done successfully. The Introduction to Supervision and Team Leadership training course will give learners everything they need to know to successfully manage teams and meet their own objectives by improving their team’s performance. This training course focuses on management from a supervisory perspective, with a focus on the skills we’ve found people think are most valuable, like dealing decisively with difficult situations and managing delegation.
Explanations of current management theory and practice will be combined with practical exercises to give you confidence in your management style. You’ll leave equipped with the management and supervison skills to tackle the team leader role head on.
This course is extremely hands on and is supported by an immersive Case Study. The Case Study provides a framework for understanding and applying the principles, knowledge and skills gained during the course. The course will introduce you to tried and tested theories and frameworks. During the two days, you’ll get involved in group exercises, pair work, presentations, case studies and scenario work.
INTRODUCTION TO SUPERVISION AND TEAM LEADERSHIP
This two day programme gives participants everything they need to develop effective team supervision and leadership skills.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Should I do this course or the Introduction to Management course?
If your role is about being responsible for the overall performance of a team but you generally perform similar tasks to your team members, this course is perfect for you. If your role is more about direct management of people with different responsibilities to your own, you’ll benefit more from our Introduction to Management course.
What topics does this course cover?
The modern team leader
o The skills of an effective team leader
o Understand the supervisor’s position within the organisation
o The five key areas of team supervision - lead; communicate; organise; plan; control
Effective team leadership
o Meet the expectations of your team
o Adapting your leadership style and role
o Applying the GRIPS model of team leadership
o Setting SMART goals and objectives
o Formulating goals to balance the key components of team leadership - task, team and individual
Develop your leadership style
o Using different management styles for different situations
o Pinpoint your own management style and evaluate for effectiveness
o Learn how to effectively manage your friends
o Delegation - structure, pros and cons, do’s and don’ts
Motivating and developing others
o Delivering practical feedback to overcome conduct and capability issues
o Setting, monitoring and driving commitment to performance standards
o Applying models of motivation to drive performance
Benefits of this course to the individual
This course is designed to give you clarity on the roles and responsibilities of those in a supervisory or team leader role, and to give you the confidence to develop and apply your own skills in line with these.
You’ll develop a sound understanding of how to clarify and agree objectives, monitor and evaluate performance and offer support and guidance to your team and the individuals within it. You will gain:
o an insight into the role and responsibilities of a team leader
o models for effective leadership and the skills to apply them
o techniques to get the best from other people
o an understanding of the best way to delegate
o enable effective performance management by setting meaningful objectives for team members
o the ability to distinguish between conduct and capability issues
o leadership skills to motivate others and lead your team to success
o a structure for giving constructive feedback
o techniques for managing former team-mates
o a blended learning experience allowing you to continue to develop skills in the workplace
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
INTRODUCTION TO SUPERVISION AND TEAM LEADERSHIP cont.
Benefits of this course to the organisation
o More effective supervision and leadership will improve team performance and help the organisation grow
o Team members will be more motivated and inspired by effective leadership, reducing staff turnover
o Improved feedback and development will create better trained and performing staff
o Trained supervisors will be able to implement best practice across the organisation, increasing efficiency and improving processes
o Prioritisation and delegation techniques for supervisors will allow them to assign work more efficiently and use available resources to their full potential
o Objective setting and monitoring skills will drive practical results in conjunction with Reed Learning’s post-course evaluation system
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
INTRODUCTION TO SUPERVISION AND TEAM LEADERSHIP cont.
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This Managing Difficult People course offers the training required to get the best out of your staff in the workplace. Aimed at managers who consider one or more members of their team to be ‘difficult’, and HR professionals who are looking to learn best practice in this area, our Managing Difficult People course will give you the tools to deal regularly with difficult people.
What is it about?
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team.
This course utilises interactive learning methods to ensure a ‘real world’ understanding of the issues. Training tools include role plays, case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony. Professional actors bring this course content to life to develop your skills in a practical, hands-on way in a safe environment.
As this course deals with sensitive issues, confidentiality and discretion will be at the forefront.
This course can also be taken as part of our CMI Level 5 Certificate in Management and Leadership. You can also achieve a Level 5 Award in Management and Leadership by completing a written assessment after this course. Call us to find out more.
By attending this course you will gain:
o a better understanding of the root causes of difficult behaviour o the confidence to stop one member of the team demoralising the others o the skills to adapt your management style to suit different personalities o role play sessions with actors to practice your skills in realistic scenarios
What topics does this course cover?
o Management strategy to get the best from those who: • say they will do things but don’t deliver • disrupt the team’s performance • are ambitious but easily frustrated • are often aggressive when dealing with you or others • are overly cynical and destroy team morale • desire promotion but aren’t ready • refuse to accept feedback and do not respond to standard
performance management processes o Understand what can trigger difficult behaviour o Identify different types of personalities and plan strategies for dealing
with individuals o Be aware of communication barriers and learn how to handle emotion o Achieve effective results through continual performance management o Understand the legal issues surrounding performance management
for difficult people o Be aware of ulterior motives for conflict o Know when to involve HR o Uncover inspirational approaches to managing difficult people and situations
MANAGING DIFFICULT PEOPLE
Understand how to turn difficult, unproductive staff into motivated, productive team members, with this insightful people management course.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
The People and Team Management course is designed for managers who need proven and effective techniques to get the best possible results from their teams. The communication and development skills that this course provides can be used by managers in nearly any sector, industry or level of seniority.
What is it about?
Driving the performance of individuals and teams is a big responsibility. As a manager it can be a real challenge to ensure that a team achieves its objectives whilst recognising and supporting the needs of the individuals within it. This is where this People and Team Management course can help. It offers the training required to cultivate a successful working environment from a people management perspective.
Practical by nature, this management training course will give anyone managing a team the confidence that they are making the most of their people. It provides best practice approaches to some of the key interpersonal challenges that managers face, such as managing different personality styles within a team, communicating effectively and delivering coaching. Learners will leave with the skills that they need to empower their teams for higher performance.
This course can also be taken as part of the CMI Level 4 Certificate in Management. Call us to find out more.
Should I do this course or the Introduction to Management course?
The level of course content makes this course most suitable for managers and team leaders who have direct reports.
It’s particularly useful for managers who seek to put more emphasis on coaching, development and interpersonal skills, rather than the broader range of skills covered on the Introduction to Management course.
Benefits to the individual - what you will learn?
Understanding of the Performance Management Cycle
o A skills audit of your current management capabilities
o Strategies for preventing and overcoming team failure
o Practical ways to improve performance
o A practical seven step delegation model
PEOPLE AND TEAM MANAGEMENT
Whether you’re taking over your first team or you’re an experienced manager, this course will help you make the desired impact.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Benefits to the organisation
One of the biggest barriers to organisational success is a lack of cohesion and consistency in managing and developing performance. This can mean time and resources are wasted as neither the individual or teams are achieving their true potential. This in turn can lead to frustration and a general decline in morale and therefore productivity.
Effective performance management can overcome these issues by ensuring managers set clear objectives, offer appropriate support and direction throughout the process therefore building competence and commitment in staff.
When planned and executed effectively, robust performance management is instrumental in enabling organisations to make optimal use of their key assets and maximise staff retention.
What topics does this course cover?
Understanding yourself and your role
o Identification of core management skills, along with a personal skills audit
o Exploration of Situational Leadership styles and how these tie in with the personal skills audit
o Introduction to the Performance Management Cycle and exploring the positive impact of effective performance management
Developing team performance
o Generating solutions and strategies for overcoming the five dysfunctions of a team as a means of remedying current issues or proactively managing potential ones
o Identification of team stages and associated roles, holes and goals
o Building a Team Charter as your team evolves
o Examining the key building blocks of successful teams
Developing individual performance
o Developing an understanding of the strengths and limitations of different motivation theories, along with the knowledge and confidence to apply modern schools of motivational thinking
o Focusing on the need to use objectives productively to stretch and develop your people
o Identifying and applying a model of delegation based on the premise that delegation should achieve something positive for everyone involved
o Application of an established coaching model in a practical context and setting
o Delivering feedback using a planned, structured and balanced approach
o Identifying a strategy to overcome potential conflict along with an opportunity to practise dealing with some “live” issues in a safe and supportive environment
PEOPLE AND TEAM MANAGEMENT cont.
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This management course is suitable for managers from any discipline who wish to learn, revise and develop. It will help you to improve every aspect of your management style by giving you the complete toolkit through which you can achieve tangible results.
What is it about?
This is our most comprehensive management development training course. It consolidates in-depth guidance on key managerial skills such as team development, performance management, coaching and self-management into a clearly structured programme.
You will have opportunities to explore the challenges you face in detail, thanks to a workshop-style format which lends itself to flexibility. Professional actors bring the course content to life to develop your skills in a practical, hands-on way in a safe environment.
By attending this course you will gain:
o techniques to build a team for excellent workplace performance o skills to achieve the best results from difficult situations o the ability to communicate with greater assurance to motivate, engage,
build trust and achieve objectives o improved personal impact, self-awareness and self-management o interaction with experienced facilitators and actors who will help
translate the theory into practice
What topics does this course cover?
o Raising your self awareness with the Johari Window o Managing remote teams and individuals and rising to the challenges
that this can pose o The essentials of self-management to enhance your credibility and
respect from others o Managing team and individual performance to achieve maximum results o Honing your communication skills to build better relationships across
the organisation, motivate your team and lead with credibility o Dealing effectively and transparently with conduct and capability issues o Transforming theory into reality o Getting the right people, with the right skills, in the right place, at the
right time o Working within the legal framework o Coaching your team members to release their potential o Running stimulating and invigorating team meetings o Techniques for working harmoniously with your manager o Implement your learning immediately with the support of trained actors
THE FIVE-DAY MANAGEMENT PROGRAMME
Acquire the complete management toolkit by completing this in-depth management training coursE.
30 CPD Points
Duration: 5 days | Cost: £1,750 (+VAT) New Managers
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us