quality and japanese success
TRANSCRIPT
QUALITY AND
JAPANESE SUCCESS
BY- Achintya Agarwal
101303007
COE-1
THAPAR UNIVERSITY
Juran’s statement in a
conference in Sweden…
The Japanese are headed for World
quality leadership and it will attain it
in the next two decades because no
one else is moving at the same pace
What is Quality?
Quality is defined as excellence in the product or service that fulfils or exceeds the expectations of the customer.
It is the degree to which a set of inherent characteristics fulfils requirements.
BIRTH OF TOTAL QUALITY
MANAGEMENT
TOTAL QUALITY MANAGEMENT
TOTAL: Made up of the whole
QUALITY: Degree of Excellence attached with the product
MANAGEMENT: An act or art of understanding, analysing
and applying through Conceptual and Statistical Tools
Basically, it covers SWOT matrix (Strengths, Weaknesses, Opportunities
and Threats) analysis
HISTORY BEHIND JAPAN’S QUALITY
MOVEMENT
Began in 1946 with US Occupational Force’s Mission
Two important organization behind Japanese post war
miracle:
* JUSE- Japanese's Union Scientists and
Engineers
* MITI- Ministry of international trade and industry
J.U.S.E.
Organized by Ichiro Ishikawa in 1946.
Invited Deming in July 1950 (an eight day quality control seminar)
Invited Juran in 1954 and 1960( focused on quality ).
In July 1956 ,started broadcasting a quality control course on Japan’s short wave radio.
JUSE started Deming’s prize for major advances in quality improvement in 1951
ROLE OF DEMING
In 1947 Douglas MacArthur and the U.S. State Department sent Deming to war devastated Japan. His concept of employees working toward quality fit well into their personal ideas.
Deming developed the chain reaction: as quality improves, costs go
down and productivity goes up; this leads to more jobs, greater
market share, and long-term survival.
Quality circles, a central Deming theme, are based on the importance of employees meeting regularly in groups to comprehensively discuss product quality.
The GDP in Japan rose rapidly from 1960s by more than 10 percent
per year
ROLE OF JURAN
Joseph M. Juran in 1954 went to Japan.
He emphasized customer satisfaction more than Deming did and
focused on management and technical methods rather than worker
satisfaction.
Juran developed basic steps that companies must take, however he
believed there was a point of diminishing return, a point at which
quality goes beyond the consumer needs.
The Pareto Principle, or the Juran 80/20 rule: 80 percent of the
trouble comes from 20 percent of the problems.
JURAN’S TRIOLOGY
Quality planning (determine customer needs, develop product in response to needs).
Quality control (assess performance, compare performance with goals, act on differences between performance and goals).
Quality improvement (develop infrastructure, identify areas of improvement and implement projects, establish project team, provide teams with what they need).
IMPORTANT CONCEPTS BEHIND THE
QUALITY SUCCESS OF JAPAN
5-S
KAIZEN
LEAN MANUFACTURING
KAIZEN
KAIZEN means “ continuous improvement“.
Kaizen strategy calls for never-ending efforts for
improvement involving everyone in the
organization – managers and workers alike.
Kaizen and Management has two major
components:
1. Maintenance
2. Improvement
5-S
SEIRI-Sorting: Keep only essential items. Everything else is stored or discarded
SEITON-Straighten: Everything should be placed in a order
SEISO: Keep the workplace clean as well as neat
SEIKETSU-Standardizing: Work practices should be consistent and standardized.
SHITSUKE: Sustaining the discipline Maintain and review standards
Safety (sometimes taken as a sixth phase)
LEAN PRODUCTION SYSTEM
Lean production system is the western term for Toyota Production
System
Doing more with less:
less time
less inventory
less space,
less labour
less money i.e. Maximum Output
A shorthand for a commitment to eliminating waste, simplifying
procedures and speeding up production
Five areas drive lean production: Cost, Quality, Delivery, Safety
and Morale.
CASE STUDY-
-:TOYOTA:-
SEISO: Keep the workplace clean as well as neat
SEITON-Straighten: Everything should be placed in a order
SHITSUKE: Sustaining the discipline Maintain and review standards
Other Miracles Fortune 500 global companies report 2009: No. of companies
of Japan-68.
Best rank in top 10 : Rank 3 , Toyota(only automobile
industry)
Tokyo – center of 51 fortune 50 companies
1950: Japanese economy (4.2% of USA and 1/3 of UK).
1980:40% of USA and two times of UK.
…AND
ENDLESS
SERIES
MOVING
TOWARDS
QUALITY…