quality and the "secret mission:" from end-stage tester to skilled analyst
DESCRIPTION
Are you tired of coming in at the end of a project to do accessibility testing with little control over schedule and design? Are you concerned with how your team will adjust to the changes in accessibility law? Here is a roadmap of best practices, political tools, learning lists, and background knowledge to increase the quality of work for the beginner development-side tester responsible for accessibility. This course of action will also plant seeds to move you toward a long term role as a skilled analyst able to fulfill requirements and to participate in the user experience from the beginning of the lifecycle on for both creativity and a more pleasant project for everyone.TRANSCRIPT
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Quality and the “Secret Mission”From End Stage Tester to Skilled
Analyst
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So, You're the Accessibility Guru…New to accessibility...
You've been a tester before, project coordinator or help desk tech....
Your team just limped through a review...
You want to do better....
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Your “Secret Mission”…
is to make your work accessible over compliant...
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Your Life is About to Change...Regulations are moving from a nuts and bolts model, to a feature-based model, independent of technology ......
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The Good News...Many issues you found before...
you can call as errors
You'll be able to address more user's complaints
Benchmarks will be clearer
You'll have a lot to do....
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The Bad News...The old approach is a small
part of what you'll be responsible for
You'll be able to address more user's complaints
Benchmarks will be clearer
You'll have a lot to do....
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And guess what?The leader is you....
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Um, WHAT?As the requirements increase...
Your team will call upon you to help them adjust.
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You'll be expected to:
Know what to do
Train Your Team
Prove to that you have the background
Get the tools and ideas to be successful
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Your Mission, Should You Choose To Accept It….
Get through current testing
Establish strong expertise
Get into the project earlier
Introduce new requirements
Spread responsibility of best practices
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Use the Testing »You Currently Have
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Establish Awareness
Manage Risk
Expectations
Reporting bugs
Project Reports
Improve Your Current Game
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Software Development Lifecycle
Functional Specifications
Page list
Design and UX Specs
Training Materials
Requirements
Establish Awareness: Dossier
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Agency Behaviors
–COTS Policies?
–Workarounds?
– Project concerns?
–Assistive Technology Centric?
– Enforcement Team/ Help Center?
Establish Awareness: Intel
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AudienceNumber of usersPublic or Private-facing
CodebaseType of code
Dev Time/Re-workAge of system practices
DesignColor schemesWidgets, Bells, and WhistlesCOTS Tools
Impacts of New Regs?
Manage Risk
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Responsive Design!
508 UpdatePOUR, WCAG 2.0 A, AAMobileAuthoring ToolsSheer Numbers
High Alerts!
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ResponsiveRisk: Agent or Double Agent?
FocusControlsContent
Progressive Dev
DesignTest
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Early and often
Elevator Speeches Debunk Spread news and goals
Make StoryboardsScreenshots/Wireframes Current issuesWhich could be planned ahead?
Log issues under future regs as improvments Seek PMs help to estimate Level of Effort (LOE)
Manage Expectations
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Wireframing:– OmniGraffle– Balsamiq Mockups
– Storyboarding:– Any graphic program
– Prototyping:– Axure
– Content Inventory:– Sitemapping Tools– Excel
User Experince ToolsFeedback Tools:
User Interviews– Poll Daddy– Feedback Army
– Analytics:– Google Analytics
– A/B Testing:– Website Optimiser
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Assist Fellow Agents with Storyboarding!
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Exhibit: Design WorkaroundFor Close Colors
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URL, breadcrumb trail, etc
Screen capture with notation
What's there
What's expected
Field Notes: Bug Description
Code snippet w/ line number
Any DOM info Test Steps (Paste!!!!)
Severity
Broken regulation or requirement
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One useful page (minus image)
Trackable lists of issues
Track LOE
Log improvements and warnings against future regs!
Bug Description: Mission
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Overview first!
Improvements in performance
Repeating issues
Labor that might have been saved
Recommend ProcessesInteraction Design notes and storyboardsCustom Test CasesWarnings for changing laws
Project Reports:
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Secret Weapon – Costs of Late Defects in Project Lifecycle!
In Depth Commentary:http://ntrs.nasa.gov/archive/nasa/casi.ntrs.nasa.gov/20100036670.pdf#original
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Gather Background Knowledge
Regs
Languages and Platform Notes
User Experince
Assistive Technologies
Programmatic Fundamentals
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Dossier: Regs•508 Refresh– News
https://www.access-board.gov/news/1573-update-on-the-board-s-refresh-of-the-section-508-standards-and-telecommunications-act-accessibility-guidelines
Draft Regulation http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-
the-ict-refresh/draft-rule-2011
WCAG 2.0http://www.w3.org/TR/WCAG20/
Communication and Video Accessibility Acthttp://www.fcc.gov/encyclopedia/twenty-first-century-communications-and-video-
accessibility-act-0
Air Carrier Access Acthttp://www.disabilitytravel.com/airlines/air_carrier_act.htm
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Dossier: Languages » & Platforms
HTML – Yes, you need to know it! 4 and 5
http://www.amazon.com/HTML-amp-CSS-Complete-Reference/dp/0071496297
Learn which are supported and how. Browser conflicts? Assistive Technology Conflicts?
Know enough to see what things are Don't need to be a developer
JavaScript Understand Learn to read it and
Programmatic Concepts DOM interactions
Mobile (See also Responsive Design)http://mobilegovwiki.howto.gov/Accessibility+Testing+Resources
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Field Notes – User Experince UX Crash Course: 31 Fundamentals
http://thehipperelement.com/post/75476711614/ux-crash-course-31-fundamentalsUX Matters All Time Top 25http://www.uxmatters.com/topics/ User Experience Team of One:
A Research and Design Guide http://www.amazon.com/User-Experience-Team-One-Research-ebook/dp/
B00DUITE5Q/ref=sr_1_1?ie=UTF8&qid=1399727254&sr=8-1&keywords=UX+one
Study users with disabilities– A Web For Everyone: Designing
Accessible – User Experinceshttp://www.amazon.com/Web-Everyone-Designing-Accessible-Experiences-
ebook/dp/B00HCREJZ6/ref=sr_1_1?s=books&ie=UTF8&qid=1399727514&sr=1-1&keywords=a+web+for+everyone
WAI – Designing for Inclusionhttp://www.w3.org/WAI/users/Overview.html Cognitive coping concepts
Plain Language – Don't make puzzles! Responsive Design (If correct) – Allow simplicity!
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Infiltrate: Assitive Technologies
Top tools JAWS MAGIC Dragon Naturally Speaking
User Surveys Known issues and Conflicts
Browsers High Profile Bug Reports
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Programmatic Concepts Knowledge of Controls : Karl Groves /TPG http://refreshbaltimore.org/events/details/what-is-this-thing-and-what-does-it-do Progressive Enhancement: Tech Republic:
http://www.techrepublic.com/blog/web-designer/understanding-progressive-enhancement-techniques-in-web-design/
DOM Interaction:http://www.slideshare.net/LeonieWatson/accessibility-summit-201309 Responsive Design
– – UX Mattershttp://www.uxmatters.com/mt/archives/2013/04/responsive-web-design-and-accessibility.php
– Dylan Barrell /Deque Presohttp://www.slideshare.net/dylanbarrell/responsive-web-design-and-accessibility-challenges-
and-solutions WAI-ARIA
Spec http://www.w3.org/TR/wai-aria/ Exampleshttp://oaa-accessibility.org/examples/ A RockNRoll Guide to HTML5 and ARIAhttp://www.slideshare.net/LeonieWatson/generate-2013-09
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Train Your TeamLeverage agency training
Development KnowledgeDesign AdviceDocument Accessibility
Brown bag lunches, or Partner with team leads already doing group trainingLeverage experts!
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Where are the Tools?Funny you should ask.This presentation was meant to
reduce dependence on tools.
A few references: WAVEhttp://www.webaim.org/wave/ FireEyes/WorldSpace
http://www.deque.com/products/ Huge List
http://www.w3.org/WAI/ER/tools/complete Tenon, new tool for developers:
http://www.tenon.io/
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Final Notes
Learn MoreInvolve the TeamEngage PMsLove your job!
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Thank you!Devorah FirestoneTwitter:http://www.twitter.com/devorahfLinkedIn:http://www.linkedin.com/in/devorah4accessibility/
Secret Agent Images (via Creative Commons):https://www.flickr.com/photos/emiliano-iko/
All other images: iStockPhoto.comMusic: Get Smart View To a Kill James Bond Mission Impossible
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Extra Thanks!John F CrostonEric WrightJennifer AliverniniDennis LembreeKarl GrovesBilly GregoryBarry JohnsonDenis BoudreauDylan BarrellElle WatersDerek FeatherstoneSteve Faulkner
Marcy SuttonAngela HookerMike PacielloKatie Haritos-SheaJonathan FirestoneJoseph FirestoneMelissa Phelps
FirestoneJames BondMaxwell SmartAgent VAgent 99Agent 16