quality assurance
TRANSCRIPT
The Cooperativeadvancing theeffective use oftechnology inhigher education
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WCET Professional Development Webcast
Series: Fall 2006
Quality Assurance in Distance Education: Who Sets the Standards? ●
directed by Pat Sheaproduced by WCET
ALL RIGHTS RESERVED
Made possible in part by the generous support of WCET member
www.wcet.info
Quality starts with design
Audience
Learning outcomes
Learning objectives
Assessment strategy
Communication strategy
Michael Anderson
Quality takes planning
Principles of Good Practice Self-study; signatures; SACS
Copyright training (online)
Instructional Design course (online)
Faculty Development workshop
Just-in-time videoconferences
Posters, emails, portal announcements
Course Design community blog
Michael Anderson
Quality takes time
Michael Anderson
Quality is a process
Checkpoint 1 Syllabus
Checkpoint 2 Macintosh OS 10/Safari
Copyediting
Technical Review Both external
Final Check UTTC
Michael Anderson
Quality requires feedback
Reviewing reviewers Faculty/staff feedback
Help desk tickets (students) Match to reviews
Post-course surveys Student comments
OCEP/MITE project
Online peer evaluation
Michael Anderson
One possible evaluation rubric
Michael Anderson
As Data Sources (Courses) Increase
0
20
40
60
80
100
120
140
160
180
200
SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06 SP07
Quality Results Should Improve
*Help Desk tickets as a percent of courses
Student negative comments as a percent of evaluations
* Technical issues in courses