Quanteq Enterprise Solutions

MARY, O. E.

DEMING CYCLE: PDCA

SIX SIGMA: REDUCE ERRORS, BY ELIMINATING WASTE 99.99999%

MODEL CYCLE: Essentially all models are wrong, but some are useful

1. To UNDERSTAND the meaning of Quality Assurance

2. To KNOW the importance of Quality Assurance

3. To REVIEW the Quality Assurance processes in QES

4. To ADOPT a Quality Assurance Model

What is Quality Assurance (QA)?

QA is an organisation’s guarantee that the product or

services it offers meets the accepted quality standards. It

is achieved by identifying what “quality” means in

context; specifying methods by which its presence can be

measured to ensure conformance.

Why Quality Assurance (QA)?QA is imperative in every organisation, because its

ensures that organizational policies and standards

are strictly adhered and implemented in every

process, product, and services, to ensure that only

the best results are achieved.

Some of the importance of QA are:

No.1It creates an opportunity to monitor and to

continually improve the development process

until the final product simultaneously meets the

development firm and the customer’s standards.

No. 2QA is crucial to making sure that standards

and procedures are followed

No. 3To ensure the founding problems are fixed.

No. 4It will improve customer satisfaction.

A Review of QA InQuanteq Enterprise Solutions

Start Business Development

Requirement Gathering

Yes/No

Implement

Needs Assessment

End

Profile Organization Marketing

Event, Business Analysis

Propose Solution

Get approval for client site visitation

Get Project Award Letter System Analysis

Building & Testing

Approved/ Disapproved

Training/ Support

Yes

Approved

Disapproved

NO

Yes/ No YES

NO

Blueprint Design

KEY DESCRIPTIONA Business idea is initiated, and the steps to achieve it commencesMajor business/ project process activities.

Sub-business/ project process activities

Documents obtained at various stages of the process

Decisions determining whether the project can proceed or terminate

Blueprint Design

End of business process

Start

Blueprint Design

Yes/ No

End

PROCESS NAME BUSINESS DEVELOPMENT AND PROJECT MANAGEMENT

PROCESS DESCRIPTION

The complete process for business development, through needs assessment up till project award, development and deployment for QES.

TOTAL NUMBER OF PROCESSES

8

DEPARTMENT QUANTEQ ENTERPRISE SOLUTIONS (QES)

PROCESS LABEL DESCRIPTION

 BUSINESS DEVELOPMENT

A meeting is conducted in the practice on how to develop business; the Practice head and business development team meet and plan on various ways to get clients, or meet with organizations.

PROCESS RECIPIENT

Practice Heads and Business Development Team

DURATION 3 weeks – 1 month period for planning for, and organizingINPUT Business development team

Financial resources Documentation Invited guests of organizations

ACTION Marketing Events One-on-one Profiling Organizations

OUTPUT Established contact within an organization Letter of Approval for client site visitation

DECISION If the above action is successfully established, the organization may approve a client site visitation or disapprove of it.

REQUIREMENT GATHERING

IT Strategic Planning

PROCESS RECIPIENT

Business Analyst, Business Developers, Client

DURATION 2 weeks – 1 month period

INPUT Business Analyst, Business Developers, StakeholdersQuestionnairesOne-on-one

ACTION Needs AssessmentGap Analysis

OUTPUT IT requirements documentProposal Document

 PROPOSE SOLUTION

With the information gathered during the IT strategic planning, the BD team writes a proposal to the organization, stating their IT needs.

PROCESS RECIPIENT

Business and Systems Analysis

DURATION 1 weekINPUT Business Analyst and Systems Analyst of ESGACTION Draft a proposal letter to organization stating findings

and best solutions to achieve client organizational objectives/ goals.Meet with stakeholder of the organization to conduct an analysis of clients needs.

OUTPUT Proposal DocumentBusiness Requirement DocumentService Level Agreement (SLA)Project Award Letter

DECISION If the proposal is accepted, the client approves for a Business Analysis of the solution and a Project Award Letter is issued; If rejected, the team goes back to review their findings.

  SYSTEM ANALYSIS

With the project awarded, roles and responsibilities are assigned to various teams that are set up. The Infrastructure specialist receives the Business Requirement Document and commence work. He designs a blueprint document, mapping out the design of the project.

PROCESS RECIPIENT

Infrastructure Specialist

DURATION 3 – 4 weeksINPUT Infrastructure Specialist

Team leadsACTION Infrastructure Specialist reviews Business Requirement

DocumentProject is planned, teams are set upRoles and Responsibilities are assigned to various teamsDesign blueprint document

OUTPUT Project Blueprint Design

BUILDING AND TESTING

With the blueprint design as a guide, a team of infrastructure personnel commence work on building the project.

PROCESS RECIPIENT

IT Infrastructure team

DURATION 3 months – 1 year, depending on the projectINPUT IT Infrastructure team

Materials needed for building the projectACTION Building the solution

Testing OUTPUT Completed projectDECISION If the solution is tested and working fine, the client

approves it to be implemented; otherwise, it is rejected and the Infrastructure team goes back to review the Blueprint design, and correct their lapses.

 IMPLEMENTATION

With the approval for deployment, the IT team proceeds to implement the designed solution at client site.

PROCESS RECIPIENT

Client

INPUT Project Team

ACTION Client CheckSign Off

 TRAINING/SUPPORT

After the project has been implemented, the client staff or IT personnels are trained on how to use the solution.

INPUT Trainers Staff of the organizationTraining manuals

DURATION 1 – 2 weeksACTION Training of staff on usage of solution, and how it works.

Send support staff to client location (if stated in SLA)Documentation of lessons learnt.

OUTPUT Knowledge gainedCertificate of Project Completion

END End of business development