quality assurance: maximum benefits and minimal risksangelika bischof delaloye centre hospitalier...
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![Page 1: Quality Assurance: Maximum Benefits and Minimal RisksAngelika Bischof Delaloye Centre Hospitalier Universitaire Vaudois and University of Lausanne. Quality: Definition A distinctive](https://reader036.vdocument.in/reader036/viewer/2022062609/60f9af8badcaf1573b0785c4/html5/thumbnails/1.jpg)
Quality Assurance: Maximum Benefits and Minimal Risks
Angelika Bischof Delaloye
Centre HospitalierUniversitaire Vaudois and
University of Lausanne
![Page 2: Quality Assurance: Maximum Benefits and Minimal RisksAngelika Bischof Delaloye Centre Hospitalier Universitaire Vaudois and University of Lausanne. Quality: Definition A distinctive](https://reader036.vdocument.in/reader036/viewer/2022062609/60f9af8badcaf1573b0785c4/html5/thumbnails/2.jpg)
Quality: Definition
A distinctive attribute or characteristic possessed by someone or something
Oxford English Dictionary
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Quality: Definition
The standard of something as measured against other things of a similar kind; the degree of excellence of something.
Oxford English Dictionary
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Improve the clinical practice of the speciality and the quality of services provided
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Quality Management in Health Care IAEA’s Vision
Provide best possible service to patients
At the lowest possible risk
At adequate costs for patients and community, including the environment
Improve satisfaction of customers and providers
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Quality Assurance
The principle is identical
for all domains
for small and large facilities
all over the world
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The myth of Sisyphos
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Deming Cycle:Plan Do Check Act
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QUANUM, QUATRO and QUAADRIL audit proposals by the IAEA
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• Task force meetings• Train the trainers• Train de auditors• Mock audits• Audit missions
QUANUM Process
Patient oriented
Systematic Outcome based
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38 reports of 42 missions included
Geographical distribution
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Results
Dondi et al. Semin Nucl Med July 2017 epub
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Results
Dondi et al. Semin Nucl Med July 2017 epub
policies, management
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Results
Dondi et al. Semin Nucl Med July 2017 epub
policies, management
QC instrumentation, IT
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Quality Assurance
Addresses the processes involved to obtain results rather than the results themselves
Standardisation
Education and training
Safety awareness
Traceability
Communication
Sustainability
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As a consequence, the results in management, technical quality and clinical services become consistent and reliable
Satisfaction of patients, referring physicians and other stakeholders improves
A culture of success builds up that is shared by all members of the team
Quality Assurance
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Presenting
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Continuous improvement is better thandelayed perfection
Mark Twain
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Merci!