QUALITY ASSURANCE: Obstetrics Auditing, Records &

Reports, Norms, Policies & Protocols.

DEFINITION Quality assurance is the process of verifying or

determining whether the products or services meet

or exceed the customers expectations. Quality

assurance is a process driven approach with the

specific steps to help define & attain goals. This

process considers designs, development, production

& services.

PLAN Establish objectives and

processes required to

deliver the desired

results.

DO Implement the process developed

by the team.

CHECK

Monitor and evaluate the

implemented process by testing

the results against the pre

determined objectives.

ACT Apply actions necessary for the

improvement if the results require

any changes.

INTERNAL QUALITY ASSURANCE

This refers to the audit & assessment done by a team from within the organization.

EXTERNAL QUALITY ASSURANCE It refers to the audit and

assessment done by a team from outside the organization, with the purpose of making the evaluation more objective.

EFFECTIVE AUDIT1. Improves practice

2. Promotes the efficient use of the resources.

3. Improves the staff morale & motivation.

4. Meets the need for the EMERGENCY MEDICAL

OBSTERTICAL CARE.

5. Increases utilization of the care.

PREPARATORY PHASE

1. Forming the audit team.

2. Selecting a topic for the audit.

3. Define cases or unit of analysis.

4. Set criteria.

5. Identify information resources.

6. Design the data extraction sheet.

AUDIT CYCLE

7. Data collection.

8. Analysis.

9. Recommendation / action plan.

10. Implementation of the action plan.

11. Repeat audit cycle to evaluate action

plan.

RECORDS & REPORTS Record keeping is an integral part of nursing,

midwifery & health visiting practice. It is a tool

of the professional practice & 1 in which help

in the care process.

Content and styles of records

Information technology

MRD

Team work