quality assurance versus quality control
TRANSCRIPT
1 | Weatherization Assistance Program Quality Work Plan
Weatherization Assistance Program
Quality Assurance Versus Quality Control
Katherine Foote
Joshua Olsen
US Department of Energy NASCP Winter Training Conference
1 | Weatherization Assistance Program Quality Work Plan eereenergygov
Learning Objectives
By attending this session participants will learn about
bull The differences between quality control (QC) and quality assurance (QA)
bull Who conducts QC and QA within the Weatherization Assistance Program (WAP)
2 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Whatrsquos the purpose of QAQC in the WAP
Doing the right work right
The goal of QA and QC in the WAP is to ensure that WAP dollars are spent on purchasing work that has been specified correctly installed correctly and functions as intended
Itrsquos about protecting the clients the workers and the taxpayers
3 | Weatherization Assistance Program Quality Work Plan
Definitions
Quality Control (QC) is a system of routine technical activities to measure and control the quality of service
Quality Assurance (QA) is a planned system of procedures to
review finalized units once QC is complete
4 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Control
Local responsibility
100 percent inspection of all completed units To include
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability
bull Diagnostic testing to confirm air sealing performance and health and safety issues
5 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Learning Objectives
By attending this session participants will learn about
bull The differences between quality control (QC) and quality assurance (QA)
bull Who conducts QC and QA within the Weatherization Assistance Program (WAP)
2 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Whatrsquos the purpose of QAQC in the WAP
Doing the right work right
The goal of QA and QC in the WAP is to ensure that WAP dollars are spent on purchasing work that has been specified correctly installed correctly and functions as intended
Itrsquos about protecting the clients the workers and the taxpayers
3 | Weatherization Assistance Program Quality Work Plan
Definitions
Quality Control (QC) is a system of routine technical activities to measure and control the quality of service
Quality Assurance (QA) is a planned system of procedures to
review finalized units once QC is complete
4 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Control
Local responsibility
100 percent inspection of all completed units To include
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability
bull Diagnostic testing to confirm air sealing performance and health and safety issues
5 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Whatrsquos the purpose of QAQC in the WAP
Doing the right work right
The goal of QA and QC in the WAP is to ensure that WAP dollars are spent on purchasing work that has been specified correctly installed correctly and functions as intended
Itrsquos about protecting the clients the workers and the taxpayers
3 | Weatherization Assistance Program Quality Work Plan
Definitions
Quality Control (QC) is a system of routine technical activities to measure and control the quality of service
Quality Assurance (QA) is a planned system of procedures to
review finalized units once QC is complete
4 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Control
Local responsibility
100 percent inspection of all completed units To include
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability
bull Diagnostic testing to confirm air sealing performance and health and safety issues
5 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Definitions
Quality Control (QC) is a system of routine technical activities to measure and control the quality of service
Quality Assurance (QA) is a planned system of procedures to
review finalized units once QC is complete
4 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Control
Local responsibility
100 percent inspection of all completed units To include
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability
bull Diagnostic testing to confirm air sealing performance and health and safety issues
5 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Control
Local responsibility
100 percent inspection of all completed units To include
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability
bull Diagnostic testing to confirm air sealing performance and health and safety issues
5 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Quality Assurance
Grantee responsibility
DOE mandates 5 of all completed units are inspected by the grantee or an agent of the grantee
Grantees can mandate a higher percentage DOE will require this if QCI at the local level is not independent of the work
bull Review of the initial audit bull Inspection of all installed work for conformance with the SWS
and grantee requirements bull Review of work order and incurred costs for reasonability bull Diagnostic testing to confirm air sealing performance and health
and safety issues
6 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
100
Quality Assurance vs Quality Control
Federal Quality Assurance DOE Project Officers review a few units during their onsite monitoring trips
Grantee Quality Assurance Typically 5-20 of completed units
Subgrantee Quality Control 100 of inspected units
7 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Requirement
Definition of Work Quality Guidelines and Standards
All WAP measures installed must meet the minimum outcomes and specifications for work outlined in the Standard Work Specifications for Home Energy Upgrades (SWS) beginning with PY2014
8 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Details
bull ldquoApplicable tasksrdquo are those tasks that are addressed in the Standard WorkSpecifications for Home Energy Upgrades for Single Family Multifamily andorManufactured Homes
bull Tasks that are not listed in the SWS are not subject to this requirement
bull Grantees will make available to subgrantees comprehensive field standardsoutlining Grantee expectations of work scope and quality These fieldstandards must meet or exceed the minimum standards outlined in the SWS where applicable
bull Grantees must review their field guides and ensure that the relevantprocedures in those guides will result in work that achieves the desiredoutcomes in the SWS Field guides will reference the appropriate SWS for theprocedure being described and clearly state the required specifications forthat procedure
bull The field guides and standards may be maintained in one or more documents
9 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 1 Resources
bull SWS Online Tool swsnrelgov
ndash Create Field Standards QC Checklists Illustrated Field Guides
bull Presentation on aligning field guides and standards ndash httpswww1eereenergygovwippdfsaligning_field_guides_standa
rds_swspdf
bull Using the SWS webinar ndash httpsswsnrelgovwebinar
bull Field Guide Template
10 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Requirement
Inspection and Monitoring of Work Against Guidelines and Standards
Quality Control Inspection
Every DOE WAP unit reported as a completed unit must receive a quality control inspection ensuring that all work meets the minimum specifications outlined in the SWS
Quality Control Inspector
Quality Control Inspectors (QCI) working for or contracted by the WAP must be competent in the knowledge skills and abilities outlined in the NREL Job Task Analysis for Quality Control Inspectors This applies to any and all individuals who perform an evaluation and sign off on work performed in homes
11 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Section 3 Resources
bull Registry of certified Home Energy Professionals by state
bull A training self‐assessment to determine training needsexam readiness
bull Accredited Home Energy Professional Certification Training Centers
bull WAP‐standardized Quality Control Inspector curricula that is aligned with the NREL‐developed JTA for Quality Control Inspectors
bull List of participating Home Energy Professional Certification Testing Centers
12 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Subgrantee QC Reviews 1
FAIL
13 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 2
Typical Final InspectionQuality Control Form
Many WAP programs use forms like this one from Nebraska to review their quality control
14 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Subgrantee QC Reviews 3
Typical final inspection (QC) form includes
bull Duct leakageperformance
bull Electrical work
bull Other measures (base‐load windowsdoors etc)
bull Client satisfaction
15 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Training and Technical Assistance
Percentage of Units Inspected
Percentage of units that go
hellipbut every unit goes through QC
through QA hellip
16 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan
Summary
bull QC and QA are routine but essential activities to measure and control the quality of service
bull QA is typically performed by DOE Project Officers Grantee Monitors and Subgrantee Program Managers on 5‐20 of completed units
bull QC must be performed by Subgrantee inspection staff on all completed units
17 | Weatherization Assistance Program Quality Work Plan