quality dr david j horton beta management systems copyright© 2011 beta management systems - all...
TRANSCRIPT
Quality Dr David J Horton
Beta Management SystemsCopyright© 2011 Beta Management Systems - All Rights Reserved
QualityMeeting the customer
requirements & expectations
Quality Control
(Application of inspection standards to prevent the occurrence
of product failure)
Quality Assurance(Documented control systems to
prevent the occurrence of process failure)
ISO 9001A Quality
Management System
BS EN ISO 9001
Certificate No 31483
Plan Do
MeasureCorrect
The Improvement Process Cycle
Management Responsibility
Product Realisation
Measurement Analysis
Resource management
Continual improvement of the quality management system
Customer Requirement
Customer Satisfaction
Product
Input Output
The Business Management
System
Three tier documented system, cascading down to
individual processes
Policy Document
Level 1:
Procedures
Level 2:
Local Procedures/ Work instructions
Level 3:
£
Quality Costs
Quality
Quality Cost
Quality Cost
Delivery
Costing inefficiencies is a major cornerstone
of any effective Quality system
Quality Costs can be split into 4 major categories :-
Prevention Costs Appraisal costs Internal Failures External Failures
Quality Costs can be split into 4 major categories:-
Prevention Costs Appraisal costs Internal Failures External Failures
}}
Cost of Conformance
Cost of Non Conformance
Cost of Conformance (COC): The costs invested to prevent or reduce potential Failures. ( training, inspecting, auditing etc.)
Cost of Non Conformance (CONC): The costs incurred by failing to get it
right first time.
The Cost of Quality (COQ):-
is an aggregate of the Cost Of Conformance (COC) plus the Cost Of Non Conformance (CONC) :
COQ = COC + CONC
Cost of Conformance
Cost of Non Conformance
Maintain the balance:
Cos
ts £
Quality Level
Minimum Process Cost
Cost of Quality Economics
Cost of ConformanceCos
ts £
Quality Level
Minimum Process Cost
Cost of Quality Economics
Cost of Non Conformance
Cost of ConformanceCos
ts £
Quality Level
Minimum Process Cost
Cost of Quality Economics
Cost of Non Conformance
Cost of ConformanceCos
ts £
Quality Level
Minimum Process Cost
OptimumLess than adequate More than adequate
Cost of Quality Economics
Total Costs
Meeting the Customer requirements
Preventive Action
Learn from past experiences
Gather Statistics (Reject Analysis)
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
BU 'A' Bu 'B' BU 'C' BU 'D' BU 'E'
Select Process (Pereto Analysis)Gather Statistics
(Reject Analysis)
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
BU 'A' Bu 'B' BU 'C' BU 'D' BU 'E'
Select Process (Pereto Analysis)Gather Statistics
(Reject Analysis)
Analyse Process (Ishikawa) Cause & effect
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
BU 'A' Bu 'B' BU 'C' BU 'D' BU 'E'
Select Process (Pereto Analysis)Gather Statistics
(Reject Analysis)
Analyse Process (Ishikawa)
Modify ProcessCause & effect
If you would like to know more about quality systems and ISO 9001 please contact us for a no obligation discussion
Beta Management SystemsCopyright© 2011 Beta Management Systems - All Rights Reserved