quality guru crosby
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7/30/2019 quality guru crosby
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^VLSLIPL@ FQ?
DJBAE PQDMA">6!
CBDAPDIQD DPP\E\VA">1!
CBDICBDE SD@B"4>!
@GP
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Fhvi ?O|il 42%4167
@al` ?D|m|sp 42%6>>4Favpb ~edcl ? ]blleaim% ]lsp
Wavmaiad)
^BAEA^ FDQDV@ CVHSFQ
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Aipvh`|cl` pbl _lvh @lglcps ~vhmvdk dp Kdvpai+Kdvalppd ai pbl
ldveq 41=>s
^|feasbl` T|deapq As Gvll ai 41=1 dgplv gh|vplli qldvs ds d wacl
~vlsa`lip dp Aiplvidpahide Plel~bhil ' Plelmvd~b "APP!
Spdvpl` pbl kdidmlklip chis|epaim mvh|~ ^baea~ CvhsfqDsshcadpls% Aic) "^CD! ai 41=1
Bl gh|i`lv di` cbdavkdi hg pbl fhdv` hg Cdvllv AW% di lrlc|pawl
kdidmlklip chis|epaim gavk)
Cvhsfq desh gh|i`l` ^baea~ Cvhsfq Dsshcadpls Aic) di` pbl T|deapq
Cheelml)
Bl bds d|pbhvl` kdiq fhhjs% aice|`aim T|deapq as gvll% T|deapq
}apbh|p pldvs% t|deapq di` kl lpc)
Bas chipvaf|pahi ph t|deapq
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Cvhsfq dsshcadpl` plvks
T\DEAPQ AS GVLL4) _LVH @LGLCPS6) PBL GH\V DFSHE\PLS3) T\DEAPQ KDP\VAPQ MVA@0) 40 SPL^S PH T\DEAPQ
AK^VHWLKLIP
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T|deapq as gvll
D t|deapq ~vhmvdk cdi sdwl d chk~diq khvl khilq pbdiap chsps ph ak~elklip
^vhgapdfaeapq as flsp dcchk~easbl` fq vl`|caim pbl chsp hg
~hhv t|deapq di` ~vlwlipaim `lglcps
Chsp sdwaims aice|`l ~vlwlipahi% d~~vdasde% di` gdae|vl
chsps)
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_lvh `lglcp^baea~ F) Cvhsfq `lwleh~l`: spdpls pbdp ag ~lh~el chkkap pblkslewls ph
}dpcbaim `lpdaes di` dwha`aim lvvhvs% pblq cdi khwl cehslv ph pbl mhde hgzlvh `lglcps)
Ap aiwhewls ~|ppaim sqsplk ai ~edcl pbdp lis|vls pbdp pbaims dvl de}dqs
`hil ai pbl vambp }dq gavsp pakl di` lwlvq pakl)
Cvhsfq `hls ihp flealwl ai spdpaspacdeeq dccl~pdfel elwles hg t|deapq ghv
cvhsfq pblvl as hieq hil spdi`dv` flealg di` pbdp as ~lvglcpahi)
Ohsl~b O|vdi %d cvapac hg cvhsfq %dvm|ls pbdp % dgplv d clvpdai ~haip%
chighvkaim ph vlt|avlklips cdi dcp|deeq ak~hsl d``apahide chsps di` ds dvls|ep bl `hls ihp flealwl zlvh `lglcp as dppdaidfel)
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Pbl gh|v dfshe|plsPbl edpl ^baeea~ Cvhsfq% ghvklv ~vlsa`lip hg pbl Dklvacdi Shcalpq ghv
T|deapq "DST!% lspdfeasbl` gh|v dfshe|pls ghv t|deapq ~lvghvkdicl)
4) T|deapq as `lgail` ds chighvkdicl ph c|sphklvs vlt|avlklips)
6) Pbl sqsplk ghv ak~vhwaim t|deapq as ~vlwlipahi)
3) Pbl ~lvghvkdicl spdi`dv` as zlvh `lglcpsd chkkapklip ph
chighvk ph vlt|avlklips ldcb di` lwlvq pakl)
0 ) Pbl klds|vlklip hg t|deapq as pbl ~vacl hg ihi+chighvkdicl)
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T|deapq Kdidmlklip Kdp|vapq Mva`
Gawl spdmls hg di hvmdiazdpahis kdp|vapq Sar klds|vlklip cdplmhvals
Kdidmlklip |i`lvspdi`aim di` dppap|`l
T|deapq hvmdiazdpahi spdp|s
^vhfelk bdi`eaim
Chsp hg t|deapq ds d ~lvclip hg sdels
T|deapq ak~vhwlklip dcpahis
Cbdvdcplvaspac spdplklip
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Kdp|vapq Mva` Spdml A? \iclvpdaipq
T|deapq as pbl vls~hisafaeapq hg pbl t|deapq `l~dvpklip T|deapq as ba``li }apbai kdi|gdcp|vaim hv limaillvaim:
ih ais~lcpahi
^vhfelks dvl gh|mbp ds pblq hcc|v)
Pbl chsp hg t|deapq as |ijih}i) Ai vldeapq ap as dfh|p6>,)
Pblvl dvl ih hvmdiazl` t|deapq ak~vhwlklip dcpawapals)
]l `hip jih} }bq }l bdwl ~vhfelks }apb t|deapq)
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Kdp|vapq Mva` Spdml AA? D}djliaim
]bael t|deapq kdidmlklip kdq fl wde|dfel% pblhvmdiazdpahi as ihp }aeeaim ph chkkap vlsh|vcls)
D t|deapq eld`lv as d~~haipl`% f|p pbl lk~bdsas as hid~~vdasde di` khwaim pbl ~vh`|cp
Pbl chsp hg t|deapq as vl~hvpl` dp 3,% f|p as dcp|deeq42,)
Dcpawapals dvl eakapl` ph sbhvp+vdiml% khpawdpahide
lgghvps)
]bq `h }l de}dqs bdwl ~vhfelks }apb t|deapq8
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Kdp|vapq Mva` Spdml AAA? Lieambpliklip
Kdidmlklip d`h~ps d s|~~hvpawl di` ble~g|e spdicl)
T|deapq as lelwdpl` ph d g|icpahide elwle lt|awdelip phlimaillvaim% kdvjlpaim% lpc)
^vhfelks dvl vlshewl` h~lieq di` ai di hv`lveq }dq)
Pbl chsp hg t|deapq as vl~hvpl` ds 2,% pbh|mb ap asvldeeq dfh|p 46, hg sdels)
Pbl gh|vplli+spl~ t|deapq ak~vhwlklip ~vhmvdk asak~elklipl`)
]l dvl a`lipagqaim di` vlshewaim h|v ~vhfelks)
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Kdp|vapq Mva` Spdml AW? ]as`hk
Ph~ kdidmlklip ~dvpaca~dpls ai di` |i`lvspdi`st|deapq)
Pbl t|deapq kdidmlv as di hggaclv hg pbl chk~diq
Pbl chsp hg t|deapq as vl~hvpl` ds 7)
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Kdp|vapq Mva` Spdml W? Clvpdaipq
T|deapq as di lsslipade ~dvp hg pbl hvmdiazdpahi)
D t|deapq kdidmlv slvwls hi pbl fhdv` hg `avlcphvs)
^vhfelks dvl ~vlwlipl`)
Pbl chsp hg t|deapq as vl~hvpl` ds 6)
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Kdidmlklip \i`lvspdi`aim di`Dppap|`l
Ak~vhwlklip apsleg as ilwlv pbl vlde `aggac|epq)
Hicl ai`awa`|des vlchmiazl di` dmvll hi pblav
~hsapahi% ap as ilwlv `aggac|ep ph ak~vhwl)
]bdp }hvjs ai hil ai`|spvq ph ak~vhwl t|deapq
}aee }hvj ai hpblvsag qh| pdjl pbl pakl ph
|i`lvspdi` t|deapq di` aps chiplip)
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T|deapq Hvmdiazdpahide Spdp|s
D ehp hg ~vhfelks }aee fl dwha`l` ag qh| edq h|p dceldv ~heacq chwlvaim pbl lipavl t|deapq
h~lvdpahiJll~ ap sak~el% di` qh| }aee bdwl pbl
vldshidfel lr~lcpdpahi hg bdwaim shklhil vld` ap)
T|deapq h~lvdpahis sbh|e` de}dqs vl~hvp dp pbl
sdkl elwle ds pbhsl `l~dvpklips pblq dvl cbdvml`
}apb lwde|dpaim)
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Bdi`eaim^vhfelks
H~lvdpahis pbdp pv|eq }dip ph bdi`el ~vhfelks%ghv pbl ~|v~hsl hg shewaim pblk k|sp cvldpl di
h~li shcalpq }apbai pblav }dees pbdp as akf|l`
}apb pbl fdsac chicl~ps hg aiplmvapq di`
hfolcpawapq)
Hfolcpawapq chkls }apb ihp ~edcaim pbl fedkl ghv
~vhfelks hi ai`awa`|des) Dak pbl t|lspahis di`
~vhfaim dp pbl ohf)
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7/30/2019 quality guru crosby
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T|deapq Ak~vhwlklip Dcpawapals
Vlde ak~vhwlklip o|sp ~edai pdjls d }bael ph
dcchk~easb)
T|deapq kdidmlklip as fdeelp% ihp bhcjlq) D
fdeelp as `leaflvdpleq `lsamil`% `asc|ssl`%
~ediil`% lrdkail`% di` ~vhmvdkkl` ai `lpdae
flghvl ap as ~lvghvkl`)
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7/30/2019 quality guru crosby
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Chsp hg T|deapq "CHT!
T|deapq as gvll% f|p ih hil as lwlv mhaim ph jih}
ap ag pblvl asip shkl shvp hg dmvll`+hi sqsplk hg
klds|vlklip)
Pbl ~|v~hsl hg cdec|edpaim CHT as vldeeq hieq ph
mlp kdidmlklips dpplipahi di` ph ~vhwa`l d
klds|vlklip fdsl ghv sllaim bh} t|deapq
ak~vhwlklip as `haim)
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Gh|vplli Spl~s ph T|deapq Ak~vhwlklip
4) Kdidmlklip chkkapklip }apb di lk~bdsas hi`lglcp ~vlwlipahi di` wasafaeapq
6) T|deapq ak~vhwlklip pldks chk~hsl` hiklkflvs hg ldcb `l~dvpklip hv g|icpahidee
pbl ilclssdvq phhes
3) T|deapq klds|vlklip ph khiaphv pbl spdp|s di`
ak~vhwlklip hg dcpawapals
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Gh|vplli Spl~s ph T|deapq Ak~vhwlklip
0) Chsp hg t|deapq lwde|dpahi fq pbl chk~pvheelv
ghv dcc|vdpl gam|vls
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Gh|vplli Spl~s ph T|deapq Ak~vhwlklip
=) Di d` bhc chkkappll ph d`whcdpl zlvh `lglcps
2) S|~lvwashv pvdaiaim sh pbdp dee kdidmlvs |i`lvspdi`
pbl ~vhmvdks di` cdi lr~edai ap
1) _lvh @lglcps @dq ph lspdfeasb zlvh `lglcps ds pbl
hvmdiazdpahide spdi`dv`
4>) Mhde slppaim ds pldks% s~lcagac di` klds|vdfel
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Gh|vplli Spl~s ph T|deapq Ak~vhwlklip
44) Vlkhwaim pbl cd|sls hg `lglcps% ds `lscvafl` fqai`awa`|de }hvjlvs% sh pbdp pbl ~lh~el jih}
pblav ~vhfelks dvl bldv` di` dis}lvl`
46) Mli|ail vlchmiapahi ghv dcbalwlklip
43) T|deapq ch|icaes hg t|deapq ~vhglssahides di`
pldk cbdavs ghv spdp|s aighvkdpahi di` a`lds
40) @h ap hwlv dmdaivl~lpapahi kdjls pbl ~vhmvdk
~lv~lp|de
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Ai pbl Cvhsfq spqel% pbl Wdccail as lr~edail` ds kl`acail ghv
kdidmlklip ph ~vlwlip ~hhv t|deapq)
Ap as ai gawl slcpahis pbdp chwlv pbl vlt|avlklips hg Phpde T|deapq
Kdidmlklip)
SLCPAHI 4AIPLMVAPQ
Pvldp t|deapq slvah|seq pbvh|mbh|p pbl }bhel f|sailss hvmdiazdpahi gvhk
ph~ ph fhpphk) Pbdp pbl chk~dials g|p|vl }aee fl o|`ml` hi aps
~lvghvkdicl hi t|deapq)
SLCPAHI 6SQSPLKS
D~~vh~vadpl klds|vls di` sqsplks sbh|e` fl ~|p ai ~edcl ghv t|deapq
chsps% l`|cdpahi% t|deapq% ~lvghvkdicl% vlwal}% ak~vhwlklip di`
c|sphklv sdpasgdcpahi)
T\DEAPQ WDCCAIL
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SLCPAHI 3CHKK\IACDPAHIPbl chkk|iacdpahi sqsplks dvl hg ~dvdkh|ip ak~hvpdicl ph
chkk|iacdpl vlt|avlklips di` s~lcagacdpahis di` ak~vhwlklip
h~~hvp|iapals dvh|i` pbl hvmdiazdpahi)
SLCPAHI 0H^LVDPAHIS
]hvj }apb di` `lwleh~ s|~~ealvs) ^vhclssls sbh|e` fl cd~dfel di`ak~vhwlklip c|ep|vl sbh|e` fl pbl ihvk)
Pvdaiaim as vh|pail dcpawapq hg dee pdsjs di` as ~dvpac|edveq aiplmvdpl`
SLCPAHI
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D Vlde ]hve` Lrdk~el
Deflvph ]asflcj phhj pbl ohf hg ph~ kdidmlv dpSalklis }hvsp gdcphvq ai Oaidi% Cbaid)
^vh`|cpahi cd~dcapq }ds eh} di` pbl chsp hg vd}kdplvades }ds 7=, hg sdels)
Ag lggacalicq `a` ihp ak~vhwl% pbl gdcphvq }h|e`
fl cehsl`)
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]bdp `a` ]asflcj `h8
]asflcj ghc|sl` hi ak~vhwaim t|deapq di`kllpaim c|sphklv ill`s
Gheeh}aim pbl 40+spl~ t|deapq ak~vhwlklip~vhmvdk% bl lich|vdml` }hvjlvs di` s|~lvwashvs
ph a`lipagq pbl ~vhclssls di` ~vhcl`|vls pbdp }lvl
cd|saim ~vhfelks)
Gheeh}aim pvdaiaim% ph~ kdidmlvs ak~elklipl`
~vholcps ai pblav h}i }hvj dvlds
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]bdp }lvl pbl vls|eps8
Fq ghc|saim hi gd|epq }hvj ~vhclssls% pbl
kdidmlvs dwha`l` vl~vakdi`aim pblav }hvjlvsd
cvapacde c|ep|vde vlt|avlklip)
Hwlv 3>> ~vholcps sdwl` pbl chk~diq $7>0%>>>
dii|deeq di` pbl ~edip vhsl ph vdij ds Salklis #6
~edip)
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^|feacdpahis fq ^baea~ Cvhsfq417=) C|ppaim pbl chsp hg t|deapq) Fhsphi% Ai`|spvade L`|cdpahi Aispap|pl) HCEC 747211)
4171) Pbl spvdplmq hg sap|dpahi kdidmlklip) Fhsphi% Ai`|spvade L`|cdpahi Aispap|pl) HCEC 43=74)
41=1) T|deapq as Gvll) Il} Qhvj? KcMvd}+Baee) ASFK >+>=+>40+>=+>40+>=+>40+>=+>40+>=+>40+>=+>40+>=+>40+060+3)
411+>=+>40=+>40
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