quality in supply chain gskficci.in/events/20869/isp/9.pdf · quality in supply chain & after...
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Quality in Supply Chain & After Sales
Anil M Chaudhari,
EVP Quality – GSKCH South Asia
19.01.2012
GSK Consumer Healthcare Ltd. India
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About GSK Consumer Healthcare Ltd. India
GlaxoSmithKline Consumer Healthcare (GSKCH) is one of the largest players in Health Food Drinks industry in India. Its flagship product, Horlicks, is a highly respected brand which is over 100 years old in India.
GSKCH has a workforce of more than 3000 people in India.
GSK has a global quest to improve the quality of human life by enabling More People to do More, Feel Better and Live Longer!!
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GSKCH
• Manufacturing Sites:
– GSK Nabha – Punjab
– GSK Rajahmundry – Andhra Pradesh
– GSK Sonepat – Haryana
• External Supply Sites
– Various locations across India
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Product Category
Nutritionals Horlicks
Boost
Viva
Maltova
Wellness Crocin
Eno
Iodex
BreatheRight
Oral Health Sensodyne
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Quality Statement
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Supplier Customer (Wholesaler/Retailer)
Consumer Manufacturing Logistics, Storage &
Distribution
GSKCH’s SUPPLY CHAIN
Factory Depots Distribution Retail Consumers Supplier
(> 300) (3 PS + ES network) (23) (~550) (~660,000) (1.2 billion)
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Strong Management Commitment
Delivered Quality
Quality in Execution
Supply Management
Design Quality
Brands Built through Reliable Quality Reputation
Defect Free Material Supply
Brands Built through Trusted Quality
Exceeding Customer & Consumer Expectations
Perfect Punch
Batches Right First Time On Shelf Quality
E2E Quality House
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The Quality Management System (QMS) provides the company framework for:
– Assuring product quality, safety and efficacy
– Delivering capable processes and operational improvement
– Assuring sustainable regulatory compliance
– Managing quality and compliance risk and preventing quality failures
Quality Management System (QMS)
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Vendor Capability Improvement & Engagement
CAPA development & Progress Monitoring
Vendor Performance Review
Approved Raw /
Packaging Material
Global Vendor Approval Process
Supplier Management
Site Checks
Factory Depots Distribution Retail Consumers Supplier
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Compliant to stringent GSK QMS
Established Process Controls & Batch Release Process
Effective Change Management
Focused trainings on Quality systems & workshops to promote Quality Mindset
Quality Committees – involving shop floor employee
Audit Readiness Always – announced / unannounced Regulatory Visits
External Certification through ISO 22000
Finished Product –
released to
Distribution
Manufacturing
Backed up by strong Operational Excellence program
Factory Depots Distribution Retail Consumers Supplier
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Temperature Mapping & Monitoring
Focus on Training
Distribution Risk Assessment
Finished Product –
Distributor / Retail
Distribution
Continuous Quality Improvement Program
Factory Depots Distribution Retail Consumers Supplier
Compliant to stringent GSK QMS
23 Distribution Centers across India
Periodic Depot Audits
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Consumer / Customer Feedback
Consumer Feedback
Evaluate
Improve
•Acknowledge & contact consumer on priority
• Detailed evaluation is carried out basis the feedback shared
•Trends and MIS
Factory Depots Distribution Retail Consumers Supplier
Care line Number is provided on all sales packs for consumers to share feedback
On Shelf Quality
Product Benchmarking
Continuous Improvement
•Market Assessment
•Product Evaluation
•Trends & MIS
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Summary
Consumer & Customer Focus.
QMS covering E2E Supply Chain.
Continuous Quality Improvement Mindset.
Quality as way of life.
Factory Depots Distribution Retail Consumers Supplier
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Thanks
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