quality management
DESCRIPTION
Quality Management System of fictional companyTRANSCRIPT
P RESEN TED BY:
ROY LUNSF ORD M A RLA INA LYON
DAV ID M ILLER PA M ELA ORELLA NA DERRICK REEV ES
Hartman Industries, LLC
• 3 P L A S T I C S M A N U FA C T U R I N G P L A N T
• 1 C E N T R A L I Z E D R & D D E P T. W I T H I N
H E A D Q UA R T E R S
• B R I N G R & D H O M E T O S P E C I A L I Z E
• B E Y O N D I S O 9 0 0 0 / S I X S I G M A
• M A L C O L M B A L D R I G E AWA R D
• S O LU T I O N – E . R . P.
Proposed Quality Management System
SEVEN POINTS
• Leadership
• Strategic Planning
• Customer and Market Focus
• Measurement, Analysis, and Knowledge Management
• Workforce Focus
• Process Management
RESULTS!
E.R.P. Requirements.
Benefits of Quality Management System
LeadershipStrategic PlanningCustomer Market FocusMeasurement, Analysis and
Knowledge ManagementWorkforce FocusProcess ManagementResults
Overall Benefits
Efficient LeadershipStreamline operation of
interaction and communication
New customers and stronger loyalty of existing customers
Clear perception of vision and mission statement
Statistical Process Control
Commitment to SPC
Create a committee to analyze Issues
Teams – Finance – Manufacturing- Engineering- Quality Assurance
Team Functions
Quality Assurance Tool Integration
Kaizen Checklists
Cause and Effect Diagram
Pareto Charts Histograms
Stratification
Hartman Industries R&D
China Georgia Michigan
Centralized R&D Six Sigma
Hartman Industries R&D New
Process Management
Results
Workforce Focus
Measurement, Analysis, Knowledge Management
,
Market Focus
Strategic Planning
ERP System
Customer &
Leadership
China Georgia California
QUESTIONS??
Conclusion