quality management slides
DESCRIPTION
Quality management slidesTRANSCRIPT
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Project Quality Management
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Group Members
Saba Afaq Plan Quality Management
Saba Mehboob Perform Quality Assurance
Reeha Noor Perform Quality Control
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Project Quality Management
Project Quality Management includes the processes and activities of the performing organization that determines quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken
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Overview of the PQM
Plan Quality Management
Perform Quality Assurance
Control Quality
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Plan Quality Management
Process of identifying quality requirements and standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements.
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Plan Quality Management
INPUTS1.Project management
plan.2 Stakeholder register
.3 Risk register.4 Requirementsdocumentation.5 Enterprise
environmentalfactors
.6 Organizational process
TOOLS & TECHNIQUES.1 Cost-benefit
analysis.2 Cost of quality
.3 Seven basic quality tools
.4 Benchmarking.5 Design of experiments
.6 Statistical sampling.7 Additional quality
planning tools.8 Meetings
OUTPUTS1 Quality management
plan.2 Process
improvementplan
.3 Quality metrics.4 Quality checklists.5 Project documents
updates
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Plan Quality Management: Inputs
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Project Management Plan
Scope baselineSchedule baselineCost baselineOther management plans
Stakeholder Register Risk Register Requirements Documentation Enterprise Environmental Factors Organizational Process Assets
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Plan Quality Management: Tools and Techniques
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Cost-Benefit Analysis
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A cost-benefit analysis for each quality activity compares the cost of the quality step to the expected benefit.
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Cost of Quality (COQ)
Cost of Conformance
Prevention Costs(Build a quality
product)• Training
• Document processes
• Equipment• Time to do it right
Appraisal Costs(Assess the quality)
• Testing• Destructive testing loss
Cost of non- Conformance
Internal Failure Costs
(Failures found by the project)• Rework• Scrap
External Failure Costs
(Failures found by the customer)• Liabilities
• Warranty work• Lost business
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Seven Basic Quality Tools
Cause-and-effect diagrams
Flowcharts Checksheets Pareto diagrams Histograms Control charts Scatter diagrams
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Cause-and-effect diagrams
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Flow Charts
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Checksheets
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Pareto Diagrams
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Histograms
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Control Charts
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Scatter Diagrams
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Plan Quality Management: Tools and Techniques
Benchmarking Design of Experiments Statistical Sampling Additional Quality Planning Tools
Brainstorming Force field analysis Nominal group technique Quality management and control tools
Meetings
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Plan Quality Management: Outputs
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Quality Management Plan : Outputs
Quality Management Plan The quality management plan is a component of the project
management plan that describes how the organization’s quality policies will be implemented.
Process Improvement Plan Process boundaries. Process configuration. Process metrics.. Targets for improved performance.
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Quality Management Plan : Outputs
Quality MetricsA quality metric specifically describes a project or product attribute and how the control quality process will measure it.
Quality ChecklistsA checklist is a structured tool, usually component-specific, used to verify that a set of required steps has been performed
Project Documents UpdatesStakeholder register Responsibility assignment matrix WBS and WBS Dictionary.
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Perform Quality Assurance
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Perform Quality Assurance
Quality Assurance (QA) is concerned with establishing, evaluating , improving and maintaining the quality of the processes. Once processes are consistent, QA "assure" that the same level of quality will be incorporated into each product produced by that process by use of different tools and techniques.
INPUTS1. Quality management
plan2 Process improvement
plan3 Quality metrics4 Quality control measurements
5 Project documents
TOOLS & Techniques
1. Quality management &
control tools.2 Quality audits
.3 Process analysis
OUTPUTS.1 Change requests
.2 Project management plan
updates.3 Project documents
updates.4 Organizational process assets
updates
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1. Quality Management and Control Tools
1. Affinity Diagrams
2. Process decision program charts (PDPC)
3. Interrelationship digraphs
4. Tree diagrams
5. Prioritization matrices
6. Activity network diagrams
7. Matrix diagrams
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I. Steps to Create Affinity Diagrams
STEP 1Write each idea on a separate
index card
STEP 2Randomly place
each index card onflat surface. Wallboard or flipchart
STEP 3In silence, team
members move thecards into
meaningful groupsuntil the group
stops moving thecards.
STEP 4As a team,
discuss and then label each
category with a title
STEP 5As a team, discuss
Each category,Using cause-and
Effect diagrams, ifneeded.
It is an orderly extension of a structured brainstorming session to generate ideas
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II. Steps to Create PDPC
1 • Develop a tree diagram of the proposed plan
2 • For each task on the third level, brainstorm what could go wrong
3 • Review all the potential problems and eliminate any that are insignificant
4 • For each potential problem, brainstorm possible countermeasures
5• Decide how practical each countermeasure
is. Use criteria such as cost, time required, ease of implementation and effectiveness. Mark impractical countermeasures with an X and practical ones with an O.
systematically identifies what might go wrong in a plan under development. By using PDPC, you can either revise the plan to avoid the problems or be ready with the best response when a problem occurs.
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III. How to Construct an Interrelationship Digraph
1. Create a Problem
Statement
2. Brainstorm Ideas
3. Determine Relationships
Between Ideas4. Analyze the Diagram
Show cause-and-effect relationships, and help analyze the natural links between different aspects of a complex situation
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IV. Tree diagrams and Prioritization Matrices
It is used to figure out all the various tasks that must be undertaken to achieve a given objective
Delay of Bridge Construction
Unavailability of Construction Material
Scarcity of raw materials
Shortage of funds
Unfavorable weather conditions
Equipment Problems
Equipment Damage
Unavailabity of equipment
1 2 3 4
Prioritization Matrix
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1. Quality Management & Control Tools
VI. Activity network diagrams –used with project scheduling methodologies Activity on arrow Activity on node Can be used for review technique
(PERT), critical path method (CPM) & precedence diagramming method (PDM).
VII. Matrix diagrams –used to perform data analysis within the organizational structure show the strength of relationships between
factors, causes, and objectives that exist between the rows and columns of matrix
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Perform Quality Assurance: Tools & Techniques
2. Quality Audits Structured, independent process to determine if project
activities comply with organizational and project policies, processes, and procedures.
can confirm the implementation of approved change requests including updates, corrective actions, defect repairs, and preventive actions.
3. Process Analysis follows the steps outlined in the process improvement plan
to identify needed improvements. examines problems experienced, constraints experienced,
and non-value-added activities identified during process operation.
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Perform Quality Assurance: Outputs
Change Requests used as input into the Perform Integrated Change Control process used to take
corrective action, preventive action, to perform defect repair
Project Management Plan Updates Quality management plan Scope management plan Schedule management plan Cost management plan
Project Documents Updates Quality audit reports, Training plans Process documentation.
Organizational Process Assets Updates
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Perform Quality Control
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Control Quality
Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
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Perform Quality Control :Inputs
• The project management plan contains the quality management plan, which is used to control quality
Project management
plan
• A quality metric describes a project or product attribute and how it will be measured.
Quality Metrics
• Quality checklists are structured lists that help to verify that the work of the project and its deliverables fulfill a set of requirements.
Quality Checklist
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Perform Quality Control :Inputs
•Work performance data is Planned vs. actual technical performance, actual schedule performance, and actual cost performance.
Work performance
data
•As part of the Perform Integrated Change Control process, a change log update indicates that some changes are approved and some are not.
Approved Change
Requests
•A deliverable is any unique and verifiable product, result, or capability that results in a validated deliverable required by the project.
Deliverables
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Perform Quality Control :Inputs
• Project documents may include Agreements, Quality audit reports and change logs , Training plans and assessments and Process documentation .
Project Docume
nts• The organizational process assets
includes the organization’s quality standards and policies, guidelines, reporting procedures and communication policies.
Organizational
Process Assets
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Perform Quality Control: T&T
Seven Basic Quality Tools
The seven basic quality tools are illustrated earlier.
Statistical Sampling Samples are selected and tested
as defined in the quality management plan.
Inspection An inspection is the examination of a work product to determine if
it conforms to documented standards.Approved Change
Requests Review All approved change requests
should be reviewed to verify that they were implemented as
approved.
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Perform Quality Control :Outputs
Quality Control Measurements Quality control measurements are the documented results of control quality activities.
Verified Deliverables A goal of the Control Quality process is to determine the correctness of deliverables.
Work Performance Information Work performance information is the performance data collected
Validated Changes Any changed or repaired items are inspected and will be either accepted or rejected before notification of the decision is provided.
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Perform Quality Control :Outputs
Change Requests If the recommended corrective or preventive actions or a defect repair requires a change to the project management plan, a change request should be initiated.
Project Management Plan Updates Elements of the project management plan that may be updated include Quality management plan , and Process improvement plan
Project Documents Updates Project documents is being updated
Organizational Process Assets Updates Elements of the organizational process assets that may be updated include Completed checklists and Lessons learned documentation
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References
http://asq.org/learn-about-quality/new-management-planning-tools/overview/process-decision-program-chart.html
http://www.health.state.mn.us/divs/opi/qi/toolbox/interrelationshipdigraph.html
http://asq.org/learn-about-quality/new-management-planning-tools/overview/tree-diagram.html