quality manual - aerosolutions -v-3.pdfq7 – 1 purpose & scope of the management evaluation q7...

QUALITY MANUAL

VERSION 3

Released by : Tonny De Moor

Date of issue : 01/10/2011

Checked by : Steven Wille

VERSION 3

Q u a l i t y M a n u a l Rev – 3.0

General - 01/10/2011 -

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© Aerosolutions BVBA GENERAL Confidential in Use

QUALITY MANUAL

Scope Definition: Pilot Training

Language Training Maintenance Training Language Testing


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Table of Contents

Q1 – 1 Cover Page Q1 – 2 Table of Contents Q1 – 3 Record List of Revisions Q1 – 4 List of Effective Pages Q1 – 5 Administration Q1 – 6 Glossary Q1 – 8 Abbreviations Q2 – 1 Purpose & Scope of the Quality System Q2 – 2 Aerosolutions’ Organization

o Q2 – 2 Company structure o Q2 – 2 General Manager o Q2 – 2 Quality Manager o Q2 – 3 Others o Q2 – 4 Appointments, nominated post holders

Q3 – 1 Quality Policy Q3 – 2 Quality Assurance Program

Q4 – 1 Purpose & Scope of the Inspections Q4 – 2 Inspectors Q4 – 3 Inspection Procedures Q4 – 4 Inspection Reports

Q5 – 1 Purpose & Scope of the Audit Q5 – 2 Auditors Q5 – 3 Audit Procedures Q5 – 4 Audit Scheduling Q5 – 5 Audit Reports Q5 – 6 Checklists

o Q5 – 6 January Audit o Q5 – 7 June Audit o Q5 – 8 October Audit

Q6 – 1 Monitoring Q6 – 2 Corrective Actions

Q7 – 1 Purpose & Scope of the Management Evaluation Q7 – 2 Procedures Q7 – 2 Reports Q8 – 1 Purpose of Recording Q9 – 1 Documentation Q10 – 1 Quality Assurance Responsibility for Sub-contractors Q11 – 1 Training Requirements


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Record (List) of Revisions

Revision N° Date Incorporated Name & signature

Original – V1 01/07/2007 Steven Wille

First revision – V2 01/07/2009 Steven Wille

Second revision – V3 01/10/2011 Tonny De Moor


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List of Effective Chapters Page Description Effective Date Version Q1 – 1 Cover Page V2 Q1 – 2 Table of Contents 01/10/2011 V2 Q1 – 3 List of Revisions 01/10/2011 V2 Q1 – 4 List of Effective Chapters 01/10/2011 V2 Q1 – 5 Administration 01/10/2011 V2 Q1 – 6 Glossary 01/10/2011 V2 Q1 – 8 Abbreviations 01/10/2011 V2 Q2 – 1 Purpose & Scope of the

Quality System 01/10/2011 V2

Q2 – 2 Aerosolutions’ Organization 01/10/2011 V2 Q3 – 1 Quality Policy 01/10/2011 V2 Q3 – 2 Quality Assurance Program 01/10/2011 V2 Q4 – 1 Purpose and Scope of the

Inspections 01/10/2011 V2

Q4 – 2 Inspectors 01/10/2011 V2 Q4 – 3 Inspection Procedures 01/10/2011 V2 Q4 – 4

Inspection Reports 01/10/2011 V2

Q5 – 1 Purpose and Scope of the Audit

01/10/2011 V2

Q5 – 2 Auditors 01/10/2011 V2 Q5 – 3 Audit Procedures 01/10/2011 V2 Q5 – 4 Audit Scheduling 01/10/2011 V2 Q5 – 5 Audit Reports 01/10/2011 V2 Q5 – 6 Checklists 01/10/2011 V2 Q6 – 1 Monitoring 01/10/2011 V2 Q6 – 2 Corrective Actions 01/10/2011 V2 Q7 – 1 Purpose & Scope of the

Management Evaluation 01/10/2011 V2

Q7 – 2 Procedures 01/10/2011 V2 Q7 – 3 Support 01/10/2011 V2 Q8 – 1 Purpose of Recording 01/10/2011 V2 Q9 – 1 Documentation 01/10/2011 V2 Q10 – 1 Quality Assurance

Responsibility for Sub-contractors

01/10/2011 V2

Q11 – 1 Training Requirements 01/10/2011 V2


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Administration The Quality Manual is property of Aerosolutions and issued on the authority of the Quality Manager of Aerosolutions. Procedures and requirements applicable to all training and testing within the Training Center are established in this manual. The manual is written in English. Although the pronoun “he” is used throughout the text, “she” should be added or substituted for “he”. This manual applies to both male and female although references in the text are made to the masculine gender only as a matter of simplification. The Quality Manager is responsible for the content, updating and distribution of this manual. The holder of this Quality Manual must respect the copyright and agrees that this manual may not be reproduced, distributed or copied without the prior written permission of Aerosolutions. Amendments of this manual can be tracked via the List of effective pages (LEP). Any suggestions to improve the contents can be directed to the Quality Manager. All staff personnel shall have access to the Quality Manual. The following post holders have been issued a personal copy:

Accountable Manager – COPY 01 Head of Training – COPY 02 Director Language Center – COPY 03 Quality Manager – COPY 04 Technical director - COPY 05 Chief Rater – COPY 06 TC Administrator – COPY 07

The content of this Quality Manual is based upon: JAR–FCL 1.055 Training organisations and registered facilities AMC FCL1.055 Quality system for Training Organisations IEM FCL 1.055 Quality system for Training Organisations ICAO Doc. 9835 Language Proficiency Requirements


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Glossary Accountable Manager The person acceptable to the Aviation Authorities who has corporate authority for ensuring that all necessary activities can be financed and carried out to the standard required by the Aviation Authorities, and any additional requirements defined by Aerosolutions. He may be the Head of Training or the Director of the Language Center. Quality The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. A product or service is of “quality” if it corresponds to its specification and that specification corresponds to the legal and customer needs. Quality Assurance Programme All planned and systematic actions necessary to provide adequate confidence that all training activities satisfy given requirements, including the ones specified by the Training Center. Quality Inspection The primary purpose of a Quality Inspection is to observe a particular event, action, document etc., in order to verify whether established training procedures and requirements are followed during the accomplishment of that event and whether the required standard is achieved. Quality Audit A systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives. Quality System A quality system is a network of processes made up of elements. Elements include responsibilities, authorities, relationships, functions, plans, policies, procedures, practices, processes, and resources. The purpose of a quality system is to satisfy quality management requirements and to assure that customers receive quality products and services.


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Quality Policy Statement A commitment by the Accountable Manager as to what the Quality System is intended to achieve Quality Manual The document containing the relevant information pertaining to the operator’s quality system and quality assurance programme. Quality Manager The manager acceptable to the Aviation Authorities, responsible for the management of the Quality System, monitoring function and requesting corrective actions.


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Abbreviations A/C Aircraft ATPL Airline Transport Pilot License CAA Civil Aviation Authority CGI Chief Ground Instructor CPL Commercial Pilot License DM Daily Management EASA European Aviation Safety Agency ELP Test English Language Proficiency Test EDMS ELP Data Management System FI Flight Instructor FTD Flight Training Device FTO Flight Training Organisation GI Ground Instructor HT Head of Training ICAO International Civil Aviation Organisation IR Instrument Rating AA Joint Aviation Authority JAR Joint Aviation Regulation LPR Language Proficiency Requirements MCC Multi Crew Coördination ME Multi Engine OM Operations Manual OPS Operations PPL Private Pilot License QA Quality Auditor QM Quality Manual or Quality Manager QMR Quality Manager RF Registered Facility SE Single Engine SME Subject Matter Expert TM Training Manual


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© Aerosolutions BVBA BUSINESS ORGANISATION Confidential in Use

Purpose & Scope of the Quality System The purpose of the Quality System is to monitor compliance with the Aerosolutions Quality Policy committed by the Accountable Manager. This manual describes the rules by which the Quality System of Aerosolutions functions throughout the company.

The purpose of the management of Aerosolutions is to provide education, training and instruction programs, according to the highest standards, to prepare cadets, pilots and aircraft mechanics in the best possible way for license examination tests, qualification checks, language proficiency checks and/or re-checks organised by Aviation Authorities worldwide. A continuous improvement of the quality manual will be obtained by following the process of:

PLAN – DO – CHECK - ACT Plan : Establishing the procedures Do : Execute the procedures Check : Verifying the result Act : Modifying the procedures if needed The Quality System addresses the following:

Leadership Policy and Strategy Processes The provisions of the applicable requirements Standards and training procedures as stated in the Teacher and Rater Manuals The organisational structure of the Training Center Responsibility for the development, establishment and management of the Quality System Documentation, including manuals, reports and records Quality Assurance Programme The required financial, material, and human resources Training requirements Customer satisfaction



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Aerosolutions Organisation Company structure

General Manager Steven Wille

Marketing & Sales

Joëlle Haerens

Sales

Communication

Marketing

Business Development

Investments

Business promotion

Strategy

IT Development & Cust. Support

Peter Goethals

Webmaster

System Administrator

Customer Support

System Development

Training Center

Language Center

Leona Van Auwenis

Chief Rater

Birgit Szymanski

Raters

Head of Training

Patrick Goyvaerts

Teachers

Subject Matter Experts

Pilot Training

Luc Deheegher

Maintenance Training

General Manager

The General Manager, who is also the accountable manager, is Aerosolutions’ overall responsible. He is nominated by the board of directors and reports directly to the shareholders of Aerosolutions. The General Manager has the following responsibilities: Finance and investments Human Resources and capacity Staffing (daily management, teachers, raters, Subject Matter Experts …) Point of contact for the Aviation Authorities for matters of compliance with relevant Aviation

Regulations Responsible for the communication with the outside world Quality Manager The Quality Manager reports directly to the Accountable Manager. He has the following responsibilities:

Installing and updating the Quality Management System Monitoring all activities of the Training and Testing Center and verifying with the standards of

the quality manual.

Point of contact for the Aviation Authorities for matters of quality.



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Others Head of Training He has the overall responsibility for all language training activities. Language Center Director (LCD) He has the overall responsibility for ensuring satisfactory integration of all language training, and for supervising the progress of individual students. The LCD is also responsible to assure adequate language testing standards. Chief Rater He is responsible for the supervision of all ratings and for the standardisation of all raters. The Chief Rater is also involved in the development of new ELP test items and versions. Rater He is responsible for the rating of ELP Test in accordance with the Rater Training Course guidelines, the Manual for Raters and the ICAO Language Proficiency Requirements. Teacher He is responsible for providing classroom language training and supervises the progress of his students (progress in the classroom and online progress). Subject Matter Expert He is responsible for providing classroom ATPL, CPL, IR and PPL training and supervises the progress of his students (progress in the classroom and online progress). The SME also provides support to the Language teachers and Raters whenever required.



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Appointments, nominated post holders Accountable Manager: Steven Wille Quality Manager: Tonny De Moor Chief Rater: Birgit Szymanski Head of Training: Patrick Goyvaerts


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© Aerosolutions BVBA QUALITY ASSURANCE PROGRAM Confidential in Use

Quality Policy IEM–FCL 1.055 Quality Systems for Training organisations

It is Aerosolutions’ policy that all given services regarding aviation training and testing (pilot, maintenance and language), will be in accordance with the applicable ICAO, EASA, JAA and/or CAA requirements. Aerosolutions as a company, and its entire staff, should be an example of professionalism to all its clients. All Aerosolutions personnel shall be involved in order to obtain a continuous improvement of the quality of our professional training.


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© Aerosolutions BVBA QUALITY ASSURANCE PROGRAM Confidential in Use

Quality Assurance Program The Quality Assurance Program includes all planned and systematic actions necessary to provide confidence that all operations related to training are conducted in accordance with all applicable requirements, standards and operational procedures. The Quality Assurance Program consists of:

Schedule of the monitoring process QM Part 5 Audit procedures QM Part 5 Reporting procedures QM Part 5 Follow-up and corrective action procedures QM Part 6 Recording system QM Part 8 Document control TM Part 9


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© Aerosolutions BVBA QUALITY INSPECTIONS Confidential in Use

Purpose & Scope of the Inspections Established procedures and requirements will be verified to observe whether these procedures and requirements are followed. An inspection is made if the suspicion may arise that any subject related to these procedure and requirements is not executed in compliance with the Quality Policy of Aerosolutions. The subjects of the inspection for Aerosolutions are:

Maintaining training and testing standards Proficiency standards of the Raters Maintaining technical standards



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Inspectors An Inspection is executed by the Head of Training under supervision of the Quality Manager. The Accountable Manager can also decide that an Inspection is executed by the Quality Manager or an external inspector at his discretion. An external inspector can be:

A pilot with a background in ATPL ground instruction or a SME or an aerospace engineer for all matters regarding pilot training

A language teacher with a background in aviation for all matters regarding language training

An EASA Part-66 certifying staff member or an aerospace engineer for all issues regarding maintenance training

The report of the (external) inspection will be handed over by the Quality Manager to the Accountable Manager and to the Head of Training.



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Inspection Procedures The following steps will be followed by the Quality Manager when an inspection has to be performed:

The Accountable Manager and the Head of Training will be informed giving the reasons for the inspection and state whether an external inspector has been designated.

A due date will be given before which the inspection must be completed.

Subsequent to the Quality Inspection, the Quality Manager establishes the seriousness of any findings and any need for immediate corrective action under the responsibility of the Accountable Manager and in cooperation with the external inspector and the Head of Training. The report will be prepared and will be presented without delay to the Manager responsible for the audited department to allow him to take the needed corrective actions.



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Inspections Reports The inspection report is composed of (but not limited to)

Inspection date Report number (unique number) Subject of the inspection Summary of the general observations Non-conformities Corrective actions

The Report Form that will be used is the following: DM-05 QM Inspection Report


Audit - 01/10/2011 -

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© Aerosolutions BVBA AUDIT Confidential in Use

Purpose & Scope of the Audit IEM FCL1.055 Quality system for Training Organisations An audit will be performed on a regular base to compare the published procedures of the quality manual with the way in which an operation is being conducted. The Audit scope can cover but is not limited to:

Organisation Plans and objectives Training Procedures Manuals, logs, and records Re-certification and refresher training (language training only) Rater standardization (language training only) Software platforms (ICARUS LMS, EDMS …)

For all concerned departments and/or activities, the associated documents such as manuals, instructions and required records are verified for compliance with all relevant Aviation Regulations (EASA, JAR, ICAO, local regulations).


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Auditors The Audits will be performed by the Quality Manager of Aerosolutions, except for the tasks that are performed by the Quality Manager himself. In that case an independent auditor will perform the audit. In case of utilisation of an independent auditor, the name of this external auditor will be introduced in the Quality Manual. The auditors will perform audits as part of the Quality Assurance Program.


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Audit Procedures In accordance with the auditing schedule, the corresponding department is informed two weeks before the planned audit takes place. The letter to the responsible department will contain the following information concerning the audit:

Name of the auditor(s) Subject and references of the audit Date & duration of the audit Program and schedule of the audit

The audit is done by means of checklists developed by the Quality Manager.


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Audit Scheduling IEM FCL1.055 Quality system for Training Organisations The Quality Assurance Program schedule is flexible, and allows unscheduled Audits when trends are identified. Follow-up Audits are scheduled when necessary to verify that corrective action was carried out and that it was effective. The Quality Manager establishes, under the responsibility of the Accountable Manager, a schedule of Audits to be completed during a specified calendar period. The Quality Manager defines the audit program in agreement with the Accountable Manager. All aspects of the operation will be reviewed within every period of 12 months in accordance with the program unless an extension to the audit period is accepted by the Accountable Manager. Aerosolutions can increase the frequency of Audits at her discretion but will not decrease the frequency without the agreement of the Aviation Authorities. The estimated duration of each Audit is subject to adaptations according to the actual circumstances. Unscheduled Audits are carried out whenever a situation or product/service shows a degrading quality trend or whenever the Quality Manager and/or the Accountable Manager decide it. Month Routine audit January Approval of Aerosolutions as an ELP Test provider Approval of Aerosolutions’ Testing Facilities June Rater qualifications Teacher qualifications Test records October ELP Test review ELP Test execution ELP Test security Note: The Quality Manager, as a result of non-conformances found during routine audits, may program follow-up audits. Audits may be conducted one month before or after the above schedule


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Audit Reports The Audit report is composed of:

The general data about the audit The summary of general important observations, giving the contents of the

report and summary of the major findings. Quality Audit Action Items (1 per finding), describing the non-conformity

encountered and the corrective action that will be implemented. In the report, the Quality Manager establishes the seriousness of any findings and any need for immediate corrective action under the responsibility of the Accountable Manager. The Report Form that will be used is the following: DM-06 QM Audit Report


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Checklists JANUARY AUDIT

SOURCE QUESTION

CIR-LIC 11 Is Aerosolutions’ approval issued by Aviation Authorities? Is approval available for reference by organization and trainees?

□/□

ICAO Doc 9835 Are all Testing Centers approved by the local CAAs?

□/□

QM, OM Is a copy of the Operations Manual available online to all Testing Centers?

□/□

QM Is a copy of the Quality Manual available online to all Testing Centers?

□/□

EDMS Is the ICAO Doc 9835 available? Is latest Revision status confirmed?

□/□

CIR-LIC 11 Has the accountable manager been accepted by the authority?

□/□

CIR-LIC 11 Has the Quality Manager been accepted by the authority?

□/□

QM Are duties and responsibilities defined for functions named in organogram?

□/□


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JUNE AUDIT

SOURCE QUESTION

EDMS Are all ELP Tests available through the EDMS?

□/□

OM Has the Testing Center implemented the standards and practices from the OM regarding test administration, candidate verification?

□/□

OM Are client records maintained in an appropriate format?

□/□

OM Are client records archived for at least 5 years?

□/□

EDMS Are ELP Test certificates in compliance with specified format? Are certificates signed by designated personnel?

□/□

EDMS Are staff records maintained and complete? □/□

ELPTH Did all raters undergo rater training? □/□

EDMS Did al raters undergo refresher training every 5 years?

□/□

EDMS Do raters undergo periodic re-rating of ELP Tests?

□/□

EDMS Is inter-rater reliability calculated periodically?

□/□


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OCTOBER AUDIT

SOURCE QUESTION

EDMS Is total test duration approximately 60 min? □/□

EDMS, OM, ELPTH Is the test divided into 2 parts (listening and speaking)?

□/□

EDMS, OM, ELPTH Does the test taker need to demonstrate the ability to communicate effectively in voice –only (telephone / radiotelephone) and/or face to face situations?

□/□

EDMS, OM, ELPTH Does the test taker need to demonstrate the ability to communicate on common, and work related topics?

□/□

EDMS, OM, ELPTH Is the test taker required to demonstrate the ability to use appropriate communicative strategies, to exchange messages and recognize misunderstandings ?

□/□

EDMS, OM, ELPTH Does the test taker need to demonstrate the ability to handle with success linguistic challenges by a complication or unexpected turn of events in a work related situation?

□/□

EDMS, OM, ELPTH Does the test taker need to demonstrate the ability to use a dialect or accent which is intelligible to aviation?

□/□

OM, ELP Test, EDMS Is test taker briefed by the Test Administrator or proctor? Does briefing include all items listed on the ELP Test Booklet?

□/□

OM, ELP Test, EDMS Is the language proficiency assessment designed to reflect a range of tasks undertaken by pilots but with focus on language?

□/□

OM Is the ELP Test sign-off sheet signed off by the test taker before starting the test or after the test?

□/□

OM Are sufficient lockers available for clients to store personnel belongings?

□/□

OM Are test takers provided with approved test materials?

□/□

OM Are test conducted within a pre-set □/□


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timeframe?

OM Is the Test Administrator or the proctor supervising the test?

□/□

OM Does the Test Administrator or the proctor make sure that only approved material is present in the testing room?

□/□

OM, ELPTH Is the client provided with the option to do the practice test before taking the test?

□/□

EDMS Does the Test Administrator or the proctor sign in the client on the website?

□/□

EDMS Does the Test Administrator ensure that password and login remain secure?

□/□

OM Is ELP Test appeal possible? □/□

OM Are cheating students removed from exam? □/□

OM Is a report forwarded to the Language Center Director or the Chief Rater in case of a cheating student?

□/□

OM Does the training administrator inform the test taker of his/her results within 10 working days.

□/□

EDMS Is the list of raters in the EDMS current? □/□

ICAO Doc 9835, OM Is it certain that a rater has not provided training to a test taker?

□/□

EDMS, ELP¨Test Is a client informed of areas of attention in case of a failed exam?

□/□

EDMS, OM, ELPTH Does the assessment of the applicants access the ability to: a) Communicate effectively using standard radiotelephony phraseology? b) Deliver and understand messages in plain language? c) In both usual and unusual situations, making departure from standard phraseology necessary?

□/□


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OM Is a cross reference between test and DOC 9835 available?

□/□

OM Are tests rated against the language proficiency rating scale as defined in AMC 1 to FCL1.010?

□/□

OM Are assessors/raters suitably trained and qualified?

□/□

OM, Manual for Raters Are assessors trained on the specific requirements of the assessment?

□/□

OM, QM Are appropriate management and staffing assigned for language assessment activities?

□/□

OM, QM Is there a documented customer satisfaction feedback system in place?

□/□

Qua l i t y Ma n u a l Rev – 3.0

Monitoring & Corrective Actions - 01/10/2011 -

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© Aerosolutions BVBA MONITORING & CORRECTIVE ACTIONS Confidential in Use

Monitoring The Quality Manager monitors the Quality Management System’s effectiveness and thereby ensures that defined policy, performance and function standards are continuously complied with. Monitoring activity is based upon Quality Inspections, Audits, Corrective Action and Follow-up. The weight of each finding is quoted as high, medium or low. HIGH This finding needs immediate corrective action. MEDIUM This quote is given for non-compliance that is important but does not

immediately endangers safety and which require establishment of corrective actions within 3 months.

LOW This quote is given for non-compliance, which need effective

corrections before next inspection or audit (max. 1 year)

Qua l i t y Ma n u a l Rev – 3.0

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© Aerosolutions BVBA MONITORING & CORRECTIVE ACTIONS Confidential in Use

Corrective Actions The Quality Assurance Program ensures that corrective actions are taken in response to findings. These quality procedures monitor such actions to verify their effectiveness and that they have been completed. When receiving a quality report as a result of an Inspection or Audit or of a deficient situation reported through the Quality Manager or the Head of Training, it is necessary to:

Define the root cause or causes of the finding(s), Define the corrective actions required to ensure that the non-conformity does

not re-occur, Give a schedule for corrective action, Identify the individual responsible for implementing corrective action, If corrective action can not be established within the standard time delays

according to seriousness quotation, a written explanation together with a schedule plan for corrective action shall be provided to the QMR for approval.

The Accountable Manager has the ultimate responsibility for ensuring, through the Quality Manager, that corrective actions have re-established compliance with the standard required by the Aviation Authorities and any additional requirement defined by Aerosolutions. The Quality Manager verifies that the Head of Training takes corrective action in response to any finding of non-compliance; verifies that corrective action includes the elements described in the audit report; monitors the implementation and completion of corrective action by use of the follow-up form; provides management with an independent assessment of corrective action, implementation and completion; and evaluates the effectiveness of corrective action. Any corrective action not taken on findings classified HIGH or MEDIUM within a period of six months after first notification will be reported to the Accountable Manager. Before the management evaluation meeting sessions, the Quality Manager prepares a presentation on the activities of the Quality Management System, the found discrepancies and to highlight the performed or not performed corrective actions. This allows the Quality Manager to report all necessary actions to the Accountable Manager.


Management Evaluation - 01/10/2011-

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© Aerosolutions BVBA Management Evaluation Confidential in Use

Purpose & Scope of the Management Evaluation IEM FCL1.055 Quality system for Training Organisations The management evaluation identifies and corrects trends and prevents where possible, any future non-conformities. Conclusions and recommendations made as a result of an evaluation are submitted in writing to the Accountable Manager. The Accountable Manager has the authority to resolve issues and take action. The Accountable Manager decides upon the frequency, format, and structure of internal management, certain evaluation activities. Unless otherwise requested by the Accountable Manager, a management evaluation takes place once a year. This synthetic review of the Quality System is established taking into account the results of Quality Inspections, Audits and any other indicator and the overall effectiveness of the management organization in achieving stated objectives. It assists the Quality Manager in the development of the audit program for the coming year.



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Procedures The Accountable Manager, the Quality Manager and the Head of Training must be present at the yearly management evaluation meeting. The Quality Manager will prepare a presentation covering the status of the past quality assurance activities and will communicate this presentation to all participants. During the management evaluation meeting session, the Quality Inspections and Audits reports will be reviewed as required in function of identified deficiencies or corrective actions not resolved. Proposals for modifications to the Quality System may be submitted by the participants and accepted or rejected by the Accountable Manager.



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Reports After a management evaluation meeting session, a report is written under the supervision of the Accountable Manager and signed by him. The Quality Manager keeps a recording of the Management Evaluation Reports for at least five years.


Recording - 01/10/2011 -

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© Aerosolutions BVBA Confidential in Use

Purpose or Recording IEM FCL 1.055 Quality system for Training Organisations Aerosolutions maintains complete and readily accessible records of all training and testing activities performed under the Training Center. In addition, Aerosolutions also maintains track record of all online training activities. Aerosolutions maintains complete and readily accessible records documenting the results of the Quality Assurance Program. Records are essential data to enable Aerosolutions to analyse and determine the root causes of non-conformity, so that areas of non-compliance are identified and addressed. The following records are retained for a period of 5 years:

Audit schedules Quality Inspection Reports Audit Reports Follow-up of Corrective Actions reports Management Evaluation Reports

The records are stored in folders kept by the Quality Manager.


Documentation - 01/10/2011 -

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© Aerosolutions BVBA DOCUMENTATION Confidential in Use

Documentation IEM FCL 1.055 Quality system for Training Organisations A digital and a paper Master Copy of the Quality Manual is stored by the Quality Manager. A backup of these files are kept on CD-ROM or hard drive. The manuals are written using a word processor application. Each time a revision or update has to be issued, a new Adobe Acrobat (*.PDF) file is created containing the new version of the manual. The paper Master Copy of the manual is updated when a revision or update is due. The Master Copy always contains the current applicable text and its list of effective pages must be signed by:

the Accountable Manager the Quality Manager the Aviation Authorities (only when needed)

The Quality Manager supervises the updates and revisions as specified in each manual. The Quality Manager maintains a distribution list of the manuals. He will also centralize and manage all modifications to other documentation such as Training Center Administration Files. When the Quality Manager receives documentation on regulations and/or amendments of Aviation Regulations and other documentation, he analyzes them for new requirements. If the new regulations have an impact on processes, structure and/or documentation of Aerosolutions, he will communicate this change towards the Accountable Manager and the Head of Training and request an update of the manuals when required. When an amendment concerns any provision or procedure, which must be approved by the Aviation Authorities, such approval is obtained before the amendment becomes effective. For this purpose, the Aviation Authorities are supplied with intended amendments and revisions in advance of the effective date.


QA Responsibi l i ty for subcontractors - 01/10/2011 -

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© Aerosolutions BVBA RESPONSIBILITY FOR SUBCONTRACTORS Confidential in Use

Purpose IEM FCL 1.055 Quality system for Training Organisations Whenever no approval from the Aviation Authorities is required, or when such an approval has been obtained from the relevant Aviation Authorities, Aerosolutions can sub-contract out certain activities to external parties. The responsibility for the product or service provided by the sub-contractor always remains with Aerosolutions. A written agreement will be set-up between Aerosolutions and the sub-contractor (not for free-lance teachers and raters) clearly defining the responsibilities and the services and quality to be provided. Therefore it is required that a copy of such a contract, its annexes and revisions, are without delay provided to the Quality Manager in view of his related duties.


Training Requirements - 01/10/2011 -

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© Aerosolutions BVBA TRAINING REQUIREMENTS Confidential in Use

Training Requirements IEM FCL 1.055 Quality system for Training Organisations

Quality management courses are available from various national or international institutions. Aerosolutions will offer such courses to those involved in the management of Quality Systems. The Quality Manager should demonstrate that he has been properly trained in following topics:

An introduction to the concept of the Quality Management System Quality management Concept of Quality Assurance Quality manuals Audit techniques Reporting and recording The way in which the Quality Management System functions within

Aerosolutions

The Quality Manager can also demonstrate his ability to perform his duties based on previous experience. However, the main trainers, who are able to deliver in-house training on quality management, are Quality Manager and/or internal auditors. Other personnel are briefed / informed by means of company notes, issued by the Quality Manager and distributed to all heads of departments. General considerations about the conclusions of the management evaluation will also be distributed each year.

quality manual - aerosolutions -v-3.pdfq7 – 1 purpose & scope of the management evaluation q7...

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