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IR as Primary Point of Contact QM depends on the IR to – Disseminate QM communications to your institution – Update your institution’s QM profile and data – Know and process all QM news, policy and process changes, tool access, etc. – Provide feedback when requested and as desired – Encourage use of the QM tools throughout your institution – Serve a leader of QM on campus and manage implementation ©MarylandOnline, Inc All rights reserved

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Page 1: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

Quality MattersTM

Institution Representative Training: QM Communication

©MarylandOnline, Inc. 2012. All rights reserved

Page 2: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

QM Communication

The communication model, types of communication, QM community and

contacts

©MarylandOnline, Inc. 2012. All rights reserved

Page 3: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

IR as Primary Point of Contact

QM depends on the IR to– Disseminate QM communications to your institution– Update your institution’s QM profile and data– Know and process all QM news, policy and process

changes, tool access, etc.– Provide feedback when requested and as desired– Encourage use of the QM tools throughout your institution– Serve a leader of QM on campus and manage

implementation

©MarylandOnline, Inc. 2012. All rights reserved

Page 4: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

QM Communication Channels

• Email• QM Newsletters• QM Social Media– www.facebook.com/qmprogram– www.linkedin.com (QM is a closed group)– http://twitter.com/qmprogram

• QM Program Website and MyQM• QM Printed Materials

©MarylandOnline, Inc. 2012. All rights reserved

Page 5: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

QM Media Center

Media Center QM Program Website: http://www.qmprogram.org/media-center

©MarylandOnline, Inc. 2012. All rights reserved

Page 6: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

QM Conferences• QM National Conference• QM Regional Conferences• Topic Summits

©MarylandOnline, Inc. 2012. All rights reserved

Page 7: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

The QM Community

©MarylandOnline, Inc. 2012. All rights reserved

Online Learning Students

QM Institutions: Subscribers, Partners and Sponsors, Collaborators

Committees: Academic Advisory, Rubric, Training, Reviews

IRs, Trainers, Peer Reviewers

QM Staff& Consultants

Page 8: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

We are here for you! QM Contacts:

• Director– Deb Adair [email protected]

• Communications– Grace Hall [email protected]

• Events– Beth Knapp

[email protected]

• Onsite Training– Marijane Hakun

[email protected]

• Online Training:– Angela Heath

[email protected]

• Subscription /Subscriber Services– Michelle Pierpont

[email protected]

• Course Reviews– Melissa Poole

[email protected]

• Accounting– Jeannemarie Smiroldo

[email protected]

• Technical Support– Chris Hill

[email protected]

©MarylandOnline, Inc. 2012. All rights reserved

Page 9: Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

©MarylandOnline, Inc. 2012. All rights reserved