quality tools in the classroom summer conference 2009
TRANSCRIPT
Quality Tools in the Classroom
Summer Conference
2009
Definition of Quality
Meeting/Exceeding Customer’s requirements
with– Consistency
– Reliability– Predictability
10 Key Quality Concepts
• Develop a Customer Orientation• Work toward a clear mission and vision• Continuously Improve• Share Trust, Power, and Ownership• Encourage Teamwork• Make systems and processes work better• Use Scientific Method to Make Decisions• Rethink Ranking and Grading• Understand Variation• Promote pride in work
Workforce Trends
• 1950– Professional/Managerial 20%– Skilled 20%– Unskilled 60%
• 1996– Skilled/Prof/Managerial 70%– Unskilled 30%
• 2000– Skilled/Prof/Managerial 85%– Unskilled 15%
Do well in school so you can. . .
Voice of the Customer
The USA needs graduates who:• Are customer oriented• Are systems thinkers• Understand work as a
process• Are committed to
improvement• Make decisions based on
data• Are active learners• Are team oriented
Rubrics
• The quality criteria by which something is evaluated or developed.
• Use of anchors and exemplars with rubrics establish clear expectations for students
Consensogram
Lotus
PDSA Cycle
Affinity Diagram
TQM
• A philosophy of continuous improvement
• Along with constructivist philosophy of education
• Helps us to focus on the bigger picture for students
Plus Delta