quality unit 2012
TRANSCRIPT
![Page 1: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/1.jpg)
Quality Unit BSBPMG505A Manage
project Quality Diploma Project Management
Captain Cook CollegeSharon Boyle
![Page 2: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/2.jpg)
Presentation –An overview of Quality Management
Check everyone has completed Cost◦ SB CMP started last week & finish tomorrow◦ Today & Friday – completed cost Friday 23 August
Come and SEE me individually if there is a problem
Today
![Page 3: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/3.jpg)
http://www.youtube.com/watch?v=3HcTnZn_jOw&feature=endscreen
Why bother with quality?
![Page 4: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/4.jpg)
Tell me why should we bother?
![Page 5: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/5.jpg)
1. Determine quality requirements 2. Implement quality assurance
processes 3. Implement project quality
improvements
The unit structure
![Page 6: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/6.jpg)
Quality objectives◦ negotiated trade-offs between cost, schedule and
performance◦ requirements from a higher project authority◦ requirements from the client and other
stakeholders◦ those quality aspects which may impact on
customer satisfaction
1. Determine quality requirements
![Page 7: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/7.jpg)
Quality management plan includes◦ authorisations ◦ responsibilities for quality control◦ continuous improvement◦ established processes◦ quality assurance
Documentation
![Page 8: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/8.jpg)
benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis
◦ & lots more which are project specific
Methods, tools & techniques
![Page 9: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/9.jpg)
http://www.youtube.com/watch?v=oq1Zi_V4KyE
ISO 9001
![Page 10: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/10.jpg)
On-going through out project Causes identified recommend actions Quality control
◦ monitoring conformance with specifications◦ monitoring of regular inspections by internal or
external agents◦ recommending ways to eliminate causes of
unsatisfactory performance of products or processes
2. Implement quality assurance processes
![Page 11: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/11.jpg)
Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement
Review project outcomes against performance criteria
Assess the effectiveness of quality management processes and procedures
Identify and document lessons learned Recommend improvements
3. Implement project quality improvements
![Page 12: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/12.jpg)
http://www.youtube.com/watch?v=u-5C72-bgyU
A word from Trudy
![Page 13: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/13.jpg)
http://www.youtube.com/watch?v=u-5C72-bgyU
Another word or two from Trudy
![Page 14: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/14.jpg)
Let’s talk about the balance of the day. Options – everyone needs to be doing
either: Reading the notes re Quality Management
in preparation for assessment items OR Completing Cost
Assessment: the bit you do
![Page 15: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/15.jpg)
To complement the fishbone diagram, you can use Pareto diagrams.
Fishbone or Ishikawa shows relationships – root &
Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.
A Japanese fish Vs an Italian sociologist
![Page 16: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/16.jpg)
A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence
Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty.
His findings included◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the
whole, ◦ the trivial many will make up about 20%.
Pareto: significant few vs trivial many or 80/20 rule
![Page 17: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/17.jpg)
Pareto:Significant few Vs the many
![Page 18: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/18.jpg)
Ishikawa:root cause relationships
![Page 19: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/19.jpg)
Thursday 30 August –◦ Intro & reading notes ◦ Tidying up the last of Cost◦ Starting assessment items 1 & 2.
Friday 31 August ◦ Complete
Assessment Item 1. Assessment Item 2.
Written/Oral – do the replacement questions New Project - do NOT do existing project in LMS Next week – 6 & 7 September
◦ the impact of variations on Quality ◦ New Project assessment
Proposed timeframes for Quality Unit
![Page 20: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/20.jpg)
Today’s lesson plan
![Page 21: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/21.jpg)
Why important? What can go wrong? Relationship to other aspects of project
management?
Changes or Variations
![Page 22: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/22.jpg)
The establishes an orderly and effective procedure for ◦ tracking the submission, ◦ coordination, review, evaluation, ◦ categorization, and ◦ approval for release of all changes to the project’s
baselines.
Change Management process
![Page 23: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/23.jpg)
Element Description
Date The date the CR was created
CR# Assigned by the Change Manager
Title A brief description of the change request
Description Description of the desired change, the impact, or benefits of a change should also be described
Submitter Name of the person completing the CR Form and who can answer questions regarding the suggested change
Phone Phone number of the submitter
E-Mail Email of the submitter
Product The product that the suggested change is for
Version The product version that the suggested change is for
Priority A code that provides a recommended categorization of the urgency of the requested change (High, Medium, Low)
Start the process
![Page 24: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/24.jpg)
Priority Description
High <Insert the definition the project assigns to a high priority CR>
Medium <Insert the definition the project assigns to a medium priority CR>
Low <Insert the definition the project assigns to a low priority CR>
<priority> <Insert the definition the project assigns to this level of priority CR>
Assign the priority
![Page 25: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/25.jpg)
Type Description
Scope Change affecting scope
Time Change affecting time
Duration Change affecting duration
Cost Change affecting cost
Resources Change affecting resources
Deliverables Change affecting deliverables
Product Change affecting product
Processes Change affecting process
Quality Change affecting quality
Change requests are evaluated and assigned one or more of the following change types:
![Page 26: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/26.jpg)
Variations must be completed which show The impacts on the project and the
appropriate actions. The appropriate documentation which has
been completed for the example variation. A summary of the variation approval and
documentation process.
![Page 27: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/27.jpg)
Master of Ceremonies suddenly taken ill two weeks before event and will not be available for the event. A strong suggestion from Councillors to get a professional.
The Council access officer wants to know how the event is to cater meet council’s Universal access policy.
List the impacts on the project and the appropriate actions.
Changes to event case study- :Doggy Day out or Mental Health week
![Page 28: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/28.jpg)
The ground appears to be unstable and potentially unsuitable for construction.
List the impacts on the project and the appropriate actions.
Changes to Fred’s shed
![Page 29: Quality unit 2012](https://reader036.vdocument.in/reader036/viewer/2022070322/5591a9951a28ab416b8b4571/html5/thumbnails/29.jpg)
48 hours from arrival of new robot welder, notice arrives that there will be a delay of 2 weeks.
List the impacts on the project and the appropriate actions.
Change to Robot Welder