quality, value and innovation - scrum gathering india 2013
DESCRIPTION
Scrum and Kanban are great but still, more can be done. This is a presentation at "Ri" level (fro Shu-Ha-Ri) on how systems thinking and innovation can be used to boost what we can achieve with Scrum and Kanban.TRANSCRIPT
![Page 1: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/1.jpg)
L e a n V a l u e I n n o v a t i v e M a n a g e m e n t
®
™
Value, Quality and Innovation
Masa K Maeda, [email protected] @masakmaeda
www.va lue innova.com
![Page 2: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/2.jpg)
Masa K Maeda, PhD
Creator of Lean Value Innovation™ Senior consultant, Cutter Consortium in Boston, USATeach Value Innovation at Universidad of California at Berkeley Extension. California, USAContributor to de creation of the Lean Kanban University (Valueinnova was a founding Charter Member) Most influential person bringing Lean Agile to Spain and Latin AmericaHas provided services to enterprises and professionals from Fortune 100 to startups in 12 countries in the American, European, Asian, and African continents
CEO & founder, Valueinnova® LLC, in Silicon Valley, USA
R&D at Apple Inc. in Cupertino, USAAssociate at David Anderson & Associates, USATranslated David Anderson’s book on Kanban into SpanishFounding team member at 4 successful startups in Sil icon Valley, USAR&D at Justsystems Inc., the best Japanese software company, Japan
Previously
Masa l ives in Si l icon Val ley, USA
![Page 3: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/3.jpg)
Failed26%
Succeeded13%
Challenged61%
Agile Projects
Standish Chaos Report 2012
Non-Agile Projects
Failed9%
Succeeded42%
Challenged49%
![Page 4: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/4.jpg)
Some benefits with Kanban
3.7%
26.8%
34.1%
31.7%
1.2%2.4%
Quality
© 2010Cutter Consortium: Masa K Maeda
4.8%
24.1%
42.2%
25.3%
2.4%1.2%
9.6%
28.9%
20.5%
33.7%
4.8%
2.4%
Customersatisfaction Productivity
Very highHigh
Somewhat high
No differenceSomewhat lowLow
![Page 5: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/5.jpg)
We can do
even better
than this!
![Page 6: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/6.jpg)
ConstraintsQuality
Value
Jim Highsmith’s Agile Triangle
![Page 7: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/7.jpg)
Why is this important?
![Page 8: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/8.jpg)
Systems Thinking
![Page 9: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/9.jpg)
©Eric Joisel
Systems Thinking
![Page 10: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/10.jpg)
WHAT does that have to do with:
Jim Highsmith’s Agile Triangle
?Quality Constraints
Value
![Page 11: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/11.jpg)
WHAT is
Value?
![Page 12: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/12.jpg)
Value is the tangible or
intangiblebenefit obtained
![Page 13: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/13.jpg)
Valuecomes
in different ways
and
is mult idimensional
![Page 14: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/14.jpg)
It i s hard to determine
what the
real valueto the customer is
![Page 15: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/15.jpg)
Howdo we determine
the
real value?
![Page 16: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/16.jpg)
Systems Thinking
![Page 17: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/17.jpg)
WHAT is
Quality?
![Page 18: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/18.jpg)
Quality
is the successful deliveryof the expected Value
![Page 19: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/19.jpg)
Quality
is NOT an add-on
Q
![Page 20: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/20.jpg)
Quality
is an intrinsic property of the product/service created
![Page 21: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/21.jpg)
Why is this important?
![Page 22: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/22.jpg)
To make customers
really happy!
![Page 23: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/23.jpg)
To gain
competitive advantage!
![Page 24: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/24.jpg)
If we successfully Design, Generate and Deliver
thecustomizewindows.com
value
Then we increase competitive advantage
![Page 25: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/25.jpg)
How do we increase
competit ive advantage?
![Page 26: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/26.jpg)
Framy
![Page 27: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/27.jpg)
Innovation towards
value to the Customer
increases
competit ive advantage
![Page 28: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/28.jpg)
iVDO Kewl Motion
![Page 29: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/29.jpg)
Innovation towards
value to the Enterprise
increases
competit ive advantage
![Page 30: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/30.jpg)
Lean Agile Prism
Value to customerand to enterprise
ConstraintsInnovation
Quality
© Masa K Maeda
![Page 31: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/31.jpg)
Naturalresources
basedEconomy
Innovationbased
Economy
Investmentbased
Economy
Ref: Michael Porter
PPro
du
ctiv
ity
Competitive Advantage
![Page 32: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/32.jpg)
Ubiquitous Innovation
![Page 33: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/33.jpg)
Improvements
SolutionsMetasolutions
Levels of innovation
![Page 34: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/34.jpg)
Achievecontinuous
improvement
...andstick to it!
![Page 35: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/35.jpg)
Simplicitymeans the achievement
of maximum effect
with minimum means— Koichi Kawana
![Page 36: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/36.jpg)
E=mc2
![Page 37: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/37.jpg)
![Page 38: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/38.jpg)
To Do Doing Done
![Page 39: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/39.jpg)
To Do Doing (6) Done
![Page 40: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/40.jpg)
To Do Design (3) Dev/test (6) UAT (5) Done
Team 1
Team 2
Urgent
![Page 41: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/41.jpg)
To Do Design (3) Dev/test (6) UAT (5) Done
Team 1
Team 2
Urgent
![Page 42: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/42.jpg)
To Do Design (3)Design (3) Dev/test (6)Dev/test (6) UAT (5)UAT (5) DoneDoing Done Doing Done Doing Done
Team 1
Team 2
Urgent
![Page 43: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/43.jpg)
Case: Telecom
![Page 44: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/44.jpg)
Before Improvements within
Modus operandi Ad hoc task assignment Pull system
MotivationPositive attitudeSome employees with low motivation
Positive attitudeProactive
Additional benefits None
An important deficiency in the service from providers was detected and operational improvements were implemented
Initial improvements
![Page 45: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/45.jpg)
0
2
4
6
8
10
4 9
Before
Month 1
Internal comm &comm w/providers
![Page 46: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/46.jpg)
0
2
4
6
8
10
48
Before
Month 2
Comm w/customers
![Page 47: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/47.jpg)
![Page 48: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/48.jpg)
![Page 49: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/49.jpg)
![Page 50: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/50.jpg)
0%
20%
40%
60%
80%
100%
86% 99%
Before
Month 3
On-time delivery
![Page 51: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/51.jpg)
0
10
20
30
40
50
45
35Before
Month 3
Work hours / week
![Page 52: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/52.jpg)
Before Further improvements
None
Customer satisfaction: HighThe largest customer (Telefonica) started transferring contracts from other, larger providers to GetecsaGetecsa’s workload almost doubles yet still delivers 99% on time without extra work hours and no extra staff
NoneMost of Getecsa consultants are also contracted by customers to be service managers
None Telefonica starts transferring project leadership responsibilities to Getecsa
NoneGetecsa’s staff, using their slack hours figure out, design and develop a new cloud service, becoming Getecsa’s new offering
None18 months after starting its transformation Getecsa opens offices in another country
Additional benefits
![Page 53: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/53.jpg)
A better way of
building Cities
to learn Scrum
![Page 54: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/54.jpg)
Alexey Krivitsky’s Lego City
![Page 55: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/55.jpg)
Masa Maeda’sPaper City
![Page 56: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/56.jpg)
![Page 57: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/57.jpg)
![Page 58: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/58.jpg)
![Page 59: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/59.jpg)
![Page 60: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/60.jpg)
![Page 61: Quality, Value and Innovation - Scrum gathering india 2013](https://reader034.vdocument.in/reader034/viewer/2022051609/547c1fedb4af9fc3188b466d/html5/thumbnails/61.jpg)