quality visits, policies & procedures 20 th & 21 st august 2014 jude conlon – head of...
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Quality Visits, Policies & Procedures
20th & 21st August 2014Jude Conlon – Head of Operations & Quality
Day 2 – 21st August 2014
Quality VisitsPolicies & Procedures9:30am – 12:30pm
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Welcome & Introductions Housekeeping Structure of the day Recap & feedback from
yesterday
YourLife – Mechanics of FLEX, Delivery & Quality Workshops.
Re-cap – The Mechanics of FLEXWhat are the 3 YourLife Excellence
Awards? What are the requirements for
registration?What are the golden rules of quality? What actions come with each stage of:
Plan; Do; Check; Review ?
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Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To be able to navigate the on-line YourLife FLEX portal To understand be able to locate appropriate quality
management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special Assessment
Requirements Policy Maladministration & Malpractice Policy
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Aims & Objectives cont…Objectives To understand the requirements of FLEX licence
and preparing for your Quality Advisor VisitsLearner / Student SupportResources and EnvironmentQuality Management SystemAdministrative ArrangementsAssessment and Verification
Quality, Training & Support Visits
1 FLEX development session (building bespoke awards)
2 training sessions for FLEX facilitators (mechanics of FLEX & quality)
2 Quality visits per year (4 and 10 months) 2 Support Visits (review /evaluation / future
development)
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Using your Portal
Web Portal
User friendly, bespoke and secure Accessible 24/7 Central hub for everything you need Two way communication via private messaging
http://www.building-capacity.com Username = Your Life Password = YLflex2014
www.building-capacity.com
Username = Your Life Password = YLflex2014
Your Life
YLflex2014
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Scroll down for message area & area to upload files.
On your Portal Page: Scroll down to the bottom of page.
This is where you can upload files or send messages to B-Cap
The Quality Assurance Pack
FLEX Registration Forms FLEX Delivery Process Maps Feedback & Review Examples Course Evaluation / Feedback Form FLEX Licence Quality Advisor Reports Quality Indicators and Performance Criteria FLEX Policies & Procedures
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Group Activity – Policies & Procedures
Objectives To have an awareness of and
be able to locate appropriate quality management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special
Assessment Requirements Policy Maladministration & Malpractice
Policy
Quality Visits - The 5 Step ProcessFLEX Licence Quality Advisor Reports
1) Learner / Student Support2) Resources and Environment3) Quality Management System4) Administrative Arrangements5) Assessment and Verification
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Group Activity – Review Quality Indicators
Objectives To review the 5 Quality
Indicators of the Quality Advisor Visit Report
To examine possible sources of evidence to demonstrate each of the quality indicators
To understand the requirements for these visits to comply with Pearson/Edexcel Assured
Handout required for activity: • Quality Advisor Visit Report • Flip-chart & pens
FLEX Licence Quality Advisor Reports
1) Learner / Student Support
The organisation offers fair access to learning and assessment opportunities and is responsive to the needs of their learners / students
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Resources and Environment
2) Resources and Environment
Organisations ensure that education or training programmes are delivered in a safe and healthy environment and that physical and staff resources are sufficient and of high quality
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FLEX Licence Quality Advisor Reports
3) Quality Management System
Organisations ensure that all education or training programmes are delivered within the scope of a proven quality management system
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FLEX Licence Quality Advisor Reports
Administrative Arrangements
4) Administrative Arrangements
Administrative arrangements are clearly defined for programmes within the scope of the Edexcel Assured service
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FLEX Licence Quality Advisor Reports
Assessment and Verification
5) Assessment and Verification
Organisations will ensure that all assessment and verification activities lead to valid and reliable decisions.
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FLEX Licence Quality Advisor Reports
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Always Remember The Golden Rules of Quality…
Induction Plans
Delivery Methods
Assessment Protocols
Approved Accreditation
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…Plan, Do, Check, Review
• Summative feedback
• Completion & sign off
• B-Cap - IQA• Summary of
achievement• Submits certificate
claim
• Learning journey & delivery commences
• Formative feedback and review
• Submit registration forms to B-Cap
• Arrange induction / learning materials
Plan Do
CheckReview
Launching FLEX – its over to you
Agree internal communication strategy Agree communication strategy with B-Cap Agree & finalise YourLife brochure Agree strategy for roll out Agree next steps
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Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To understand be able to locate appropriate quality
management policies & procedures Appeals & Enquiries Policy Sanctions Policy Reasonable Adjustment & Special Assessment
Requirements Policy Maladministration & Malpractice Policy
To be able to navigate the on-line YourLife FLEX portal
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Aims & Objectives cont…Objectives To understand the requirements of FLEX licence
and preparing for your Quality Advisor VisitsLearner / Student SupportResources and EnvironmentQuality Management SystemAdministrative ArrangementsAssessment and Verification
Questions & Evaluation
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Contact Details
Jude ConlonHead of Operations & Quality Building Capacity LimitedSegedunum Business Centre,Station Road, Wallsend, Tyne & Wear, NE28 6HQ
Email: [email protected] Tel: 0191 262 8029 Mobile: 07791867347
www.building-capacity.com