qualitylity - coca-colaassets.coca-colacompany.com/24/43/c4a775e945f09e333a95405d8d2… · he chain...
TRANSCRIPT
he chain of value created by the Coca-Cola system begins with the
products and services you provide to us. Delivering the highest quality requires consistent execution—by us, our bottling partners, our distributors and our retailers. But it starts with you, our suppliers.
Because quality is at the core of our business, your success is essential to our success. This second edition of the Supplier Expectations Brochure represents our commitment to working together with you toward continuous improvement and quality in everything we do.
Thank you for your commitment.
Neville IsdellChairman, Board of Directors and Chief Executive Officer of The Coca-Cola Company
T
Quality
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Contents I.Introduction ......................................................................................................... 4
II.Supplier Performance Expectations ..................................................... 7
A.Quality Systems .............................................................................................. 7
B.Quality Programs ........................................................................................... 7
C.Supplier Guiding Principles .......................................................................... 10
D.Purchased Materials \ Services .............................................................. 12
E.Process Monitoring and Control .......................................................... 12
F.Finished Product Management ................................................................ 13
G.Food Safety ....................................................................................................... 14
H.Chemical Residue and Contamination Control .......................... 17
I.Traceability ........................................................................................................... 17
J.Scientific and Regulatory Affairs .............................................................. 18
K.Regulatory Actions Notification ............................................................ 19
L.Change Control Management Process ............................................. 20
M.Auditor Access ............................................................................................... 21
N.Security ................................................................................................................ 21
O.Legal Contracts............................................................................................... 23
P.Compliance with Laws ................................................................................. 24
Q.Confidentiality ................................................................................................. 24
R.Code of Business Conduct ........................................................................... 25
III.Glossary .............................................................................................................. 26
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I. IntroduCtIon
the CoCa-Cola Company exIsts to benefIt and refresh
everyone It touChes
about the CoCa-Cola Company
The Coca-Cola Company exists to
benefit and refresh everyone it touches.
More than 1 billion times every day
consumers choose our beverages for
refreshment, and they expect top quality
every time. Achieving this requires
flawless execution across the entire
supply chain, and as a supplier to the
Coca-Cola system, you play a vital role
in ensuring the quality and integrity of our
beverages. Whether you’re a current or
potential supplier of ingredients, packaging
materials, sales and marketing equipment,
or a contract packer or manufacturer,
this publication will provide you with
highlights of our supplier expectations and
authorization requirements.
The Coca-Cola Company is the world’s
leading manufacturer, marketer and
distributor of non-alcoholic beverage
concentrates and syrups, which are
used by a network of bottling partners
to produce more than 400 beverage
brands. Our corporate headquarters is
in Atlanta, Georgia, with operations in
more than 200 countries worldwide.
We serve our local markets with a wide
variety of beverages, spanning the entire
spectrum of tastes and beverage-
serving occasions. Understanding local
cultures, including preferences in work,
recreation, and relaxation activities, is
essential for developing sustainable
global business growth.
4
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QualIty In everythIng We do
For us, quality is more than just something
we taste, see or measure. Quality shows in
our every action. We relentlessly strive to
exceed the world’s ever-changing expectations,
because providing top-quality products to the
marketplace is our highest business objective.
To efficiently accomplish this, the Company
relies on the The Coca-Cola Quality System
(TCCQS). TCCQS is our branded quality
management system. Developed by a global,
cross-functional team and endorsed by senior
management of The Coca-Cola Company,
along with our top bottling partners, TCCQS
is the framework within which the Coca-Cola
system coordinates and guides its activities,
drives continuous improvement, and constantly
strives for quality in everything we do. TCCQS
supports the four principles of our corporate
citizenship framework— enriching the
workplace, providing quality in the marketplace,
preserving the environment and strengthening
the community. TCCQS reflects our integrated
approach to managing quality, the environment,
and health and safety. TCCQS incorporates
tenets of other international quality systems
like ISO 9000.
UnderstandingOurExpectations
You’ll find our supplier expectations highlighted
here in one reference. These expectations focus
on the results that must be achieved and are not
designed to be prescriptive. Although each supplier
must achieve the same end results, exactly how
that is done may vary from location to location and
from process to process.
And while delivering top-quality products is
certainly at the core of our business, there are
other expectations associated with that, such as
responsible corporate citizenship and personal
integrity.
In addition to providing top-quality beverages,
we contribute to communities around the
world through our commitment to programs
for education, health, wellness, the environment
and diversity. We strive to be a good neighbor,
consistently shaping our business decisions to
improve the quality of life in the communities
where we do business.
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You’llfindquality(foodsafety,
productintegrity)expectations
highlightedinthefollowingsections:
• Quality Systems
• Quality Programs
• Purchased Materials \ Services
• Process Monitoring and Control
• Finished Product Management
• Food Safety
• Chemical Residue
and Contamination Control
• Traceability
• Scientific and Regulatory Affairs
• Security
Corporatecitizenshipexpectations
suchasemploymentpractices,
workplacesafetyandenvironmental
practicesareinthefollowingsection:
• Supplier Guiding Principles
Communicationexpectationsarein
thefollowingsections:
• Regulatory Actions Notification
• Change Control Management Process
• Auditor Access
• Legal Contracts
• Compliance with Laws
• Confidentiality
Expectationsregardinghonestyand
integrityinday-to-dayactivitiesare
inthefollowingsection:
• Code of Business Conduct
Our local Company divisions or individual
receiving locations (such as bottling plants)
may also have business or plant-specific
expectations. These should be clearly
communicated to you as part of the
procurement process.
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II. supplIer performanCe expeCtatIons
A. Quality Systems
Policy
Suppliers must have an effectively
implemented quality system that ensures
consistent delivery of high-quality products
and services to the Coca-Cola system
(The Coca-Cola Company and its bottling
partners).
Definitions
QualitySystem:
(1)A collection of procedures, activities,
organizational structures and engineering
controls (both formal and informal)
employed to respond to applicable
requirements by directing and regulating
quality assurance activities.
(2)The organizational structure,
responsibilities, procedures, processes and
resources needed for implementing quality
management. Organizational structure,
policies, programs and procedures needed
to manage product safety and quality.
Requirements
The quality system must be documented.
The system must include policies, programs
and procedures that are designed to ensure
compliance with The Coca-Cola Company
specifications, regulatory requirements and
the expectations outlined in this brochure.
There must be a process in place to ensure
the most current policies, programs, formulas
and procedures are properly distributed to
functional areas of the supplier’s facility.
Periodic audits of the quality system must
be conducted by the supplier in order to
verify the system’s effectiveness as well as to
identify opportunities for improvement.
B. Quality Programs
Policy
Suppliers must effectively implement the
quality programs outlined in this section as
part of their quality system.
Definition
QualityProgram:An individual
component of the overall quality system
that is designed and implemented to
address a specific set of quality issues, risks
or concerns. A quality program can include
a broad collection of procedures, activities,
organizational structures and engineering
controls.
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Requirements
Quality Programs that must be in place
include, but are not limited to, the
following:
ConformancetoSpecifications
At a minimum, suppliers to
The Coca-Cola Company must have policies
and procedures in place to ensure that
products provided to The Coca-Cola
Company meet specifications.
GoodManufacturingPractice
At a minimum, all plant personnel, visitors and
outside contractors must comply with Good
Manufacturing Practice (GMP) requirements
as set forth by current laws and regulations.
In the absence of local laws and regulations,
use Good Manufacturing Practice (Title 21,
Part 110 – United States Code of Federal
Regulations or current European Union Food
Safety Guidelines) as a reference.
GMP relates to the manufacturing,
processing and storing of food materials
to assure the food materials are safe
for human consumption and have been
prepared, packed and stored under sanitary
conditions. This includes the prevention of
any type of contamination. Good
Manufacturing Practice requires
correctly designed and constructed
buildings and equipment,
adequate training of personnel
to produce quality food materials
and properly maintained plant
conditions.
GoodLaboratoryPractice
Good Laboratory Practice (GLP) embodies a
set of principles that provides a framework in
which laboratory tests are planned, performed,
monitored, recorded, reported and archived.
These tests are undertaken to generate
data to assess the hazards and risks to users,
consumers and third parties (including the
environment), of exposure to pharmaceuticals,
agrochemicals, cosmetics, food and feed
additives and contaminants, novel foods
and biocides. GLP helps assure regulatory
authorities that the data submitted is a true
reflection of the results obtained during the
testing and can therefore be relied upon when
making risk \ safety assessments.
All plant and contract laboratories and
laboratory personnel must implement GLP
principles based upon current laws and
regulations. In the absence of local laws and
regulations, use Good Laboratory Practice
(Title 21, Part 58 - United States Code of
Federal Regulations or current European
Union Food Safety Guidelines) as a reference.
The laboratory must use published,
recognized and validated testing methods.
Where published test methods are not
available, internally developed
methods must be validated for
their intended use consistent with
GLP requirements. The way the
lab is equipped, arranged and
managed must ensure test results
are consistent and reliable.
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PersonnelTraining
Suppliers must have planned, functional
and effective training processes for
employees who have responsibility for
controlling, manufacturing, moving or
storing products for The Coca-Cola
Company.
Suppliers must ensure all permanent
and contract employees are trained,
qualified and skilled to perform their
assigned responsibilities.
PestControl
A documented pest control program must
be in place to effectively prevent pest
activity in the facility and/or surrounding
area. This program must be managed by
trained plant personnel. Pest control
activities must be performed by certified
pest control operators or personnel with
equivalent training.
Use of all insecticides, fungicides or
rodenticides must be in accordance with
current local laws and regulations of the
location where products are produced as
well as the laws and regulations of the
destination to which the products may be
delivered. Technical supplements may specify
other requirements.
HousekeepingandSanitationControls
A documented sanitation and housekeeping
program must be in place that meets all
regulatory requirements and ensures
the cleanliness of the food handling
equipment and the facility. The program
must also ensure that all ingredients,
packaging, in-process components and
finished goods storage areas, shipping
trailers, cars and containers are clean and
pest-free.
Only cleaning chemicals that are approved
for use in food manufacturing facilities are
permitted to be used for the specific
purpose intended. Programs for managing
facility housekeeping must be included in
the supplier’s plant sanitation controls. A
system for verifying and documenting the
effectiveness of the sanitation program must
be in place.
FacilitiesandEquipmentDesign
Facilities and equipment used to
manufacture, handle or store materials
must be appropriately designed and suitable
for their intended use.
Facilities and equipment must be maintained
to preclude potential contamination by or
exposure to outside elements, odorous
substances, pests, hazardous materials and
microbial contaminants.
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RecordKeeping
Suppliers must design and implement a
program that ensures that records are
adequate, confirm adherence to specified
standards and demonstrate quality
system effectiveness.
Records must be maintained, legible, readily
identifiable and retrievable.
Corrective\PreventiveActionProgram
Each facility must design and implement a
corrective \ preventive action program that
ensures action is taken to eliminate the
cause of existing and potential non-
conformances in order to prevent
occurrence \ recurrence. The corrective
action program must be evaluated
periodically to drive continuous
improvement, and corrective actions
that are taken as a result of the program
must be reviewed to ensure effectiveness.
C. Supplier Guiding Principles
Policy
Suppliers to The Coca-Cola Company
must support fair employment practices
consistent with a commitment to human
rights in the workplace and provide a safe
working environment. Suppliers to and
suppliers authorized by The Coca-Cola
Company must abide by all applicable laws,
including local laws addressing working
hours, compensation, employees’ right to
choose whether to be represented by
a third party and to bargain collectively,
working conditions and other such
workplace practices.
Requirements
At a minimum, suppliers to The Coca-Cola
Company and suppliers authorized by The
Coca-Cola Company will be required to
meet the following standards with respect
to their operations, as a whole:
• LawsandRegulations - Supplier will
comply with all applicable laws, rules,
regulations and requirements in the
manufacture and distribution of our
products and supplies and in providing
services to The Coca-Cola Company.
• ChildLabor - Supplier will not use
child labor as defined by local law.
• ForcedLabor - Supplier will not use
forced or compulsory labor.
• AbuseofLabor - Supplier will not
physically abuse labor.
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• FreedomofAssociation&
CollectiveBargaining - Supplier
will comply with all applicable local
laws on freedom of association and
collective bargaining.
• Discrimination - Supplier will
comply with all applicable local
discrimination laws.
• WagesandBenefits - Wages and
benefits will comply with local law.
• WorkingHoursandOvertime -
Working hours and overtime will
comply with local law.
• HealthandSafety - Working conditions
will comply with local regulations.
• Environment - Supplier will comply
with all applicable environmental laws.
These minimum requirements are part
of all new or renewed commercial
agreements between The Coca-Cola
Company and its direct suppliers.
Suppliers must be able to demonstrate
their compliance with these requirements
at the request of and to the satisfaction of
The Coca-Cola Company. The Coca-Cola
Company has the right to inspect any site
involved in work for The Coca-Cola
Company.
Any supplier that fails to satisfy
The Coca-Cola Company of its compliance
is subject to termination of any agreements
between it and The Coca-Cola Company
and its subsidiaries, without penalty
to The Coca-Cola Company and its
subsidiaries, but with obligations to
remedy direct damages suffered by
The Coca-Cola Company and its subsidiaries.
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D. Purchased Materials \ Services
Policy
Suppliers must have controls in place to
ensure purchased materials and services
comply with specifications and applicable
laws and regulations.
Definitions
ApplicableLawsandRegulations: The
laws and regulations governing the location
in which products are produced, the
laws and regulations of the destination to
which products may be delivered, and the
laws and regulations of the United States
pertaining to embargo, economic and trade
sanctions, and specially designated nationals
(SDNs) or blocked persons. A list of SDNs
and blocked persons is maintained on the
United States Department of Treasury Web
site at:
www.treas.gov/offices/enforcement/ofac/sdn.
PurchasedMaterials\Services: Materials
or services purchased by suppliers for use in the
production of their finished products.
Requirements
A program must be in place to approve and
monitor the performance of suppliers of
purchased materials.
Suppliers must have written specifications
for purchased materials. Specifications must
be written in accordance with applicable
laws and regulations as well as the
requirements of The Coca-Cola Company.
Suppliers warrant that materials \ services
purchased from their approved suppliers
must meet specifications that have
been established.
A system must be in place to prevent the
use of purchased materials that do not
meet specifications.
E. Process Monitoring and Control
Policy
Suppliers must design and implement a
process monitoring and control program
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that ensures all products are manufactured
in compliance with The Coca-Cola
Company specifications.
Requirements
Suppliers must clearly define the process used
to convert raw materials into finished
products. This must include the identification of
inputs, outputs and control points (including
monitoring frequencies) for each process.
Suppliers must monitor all processes to
ensure that they are operating properly
and are under control, for example: use of
monitoring and recording devices, use of
statistical process control tools, and the like.
CalibrationControls
Suppliers must identify critical processing
and testing equipment and design and
implement a calibration program for that
equipment that ensures the accuracy and
validity of results. The program must include
procedures for monitoring the performance
of processing and testing equipment to
ensure that the equipment continues to
perform between calibrations.
Weight\FillControls
Suppliers must have a weight \ fill control
program that complies with all applicable
regulatory and The Coca-Cola Company
requirements.
The weight \ fill control program must
include routine scale calibration and
corrective action plans.
F. Finished Product Management
Policy
Suppliers must have a program in place to
ensure all finished products are handled in
a manner that protects their quality and
integrity. In addition, suppliers must have
controls in place to prevent the shipment
of non-conforming products.
Definitions
FinishedProduct:Product, equipment,
packaging material or ingredient created
by a supplier’s manufacturing process for
use by The Coca-Cola Company.
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Hold: The quarantine, segregation or
containment of materials to prevent their
fur ther use or distribution.
NonconformingProduct: Product,
equipment, packaging material or
ingredient that fails to meet specifications
or regulatory requirements.
Requirements
DesignofStorageFacilities
Facilities used for the handling or storing
of materials and components must be
appropriately designed and suitable for
their intended use. (See Housekeeping
and Sanitation Controls on page 9.)
Transportation
Processes must be in place to prevent the
shipment of non-conforming products.
Suppliers must inspect all transportation
vehicles for structural integrity, cleanliness and
suitability prior to loading. Tankers must
be dedicated for food-grade materials.
Documentation showing the previous
products shipped and tanker cleaning must be
available.
PackagingStandard
All finished products must be palletized
unless otherwise specified. Pallets must be
made of suitable material and must be
clean, dry and free from contaminants
(such as insecticides, fungicides, pesticides
or other chemicals). Wood pallets must
be kiln dried.
Finished product packaging standards
must be approved by the customer. Any
variation, including pallet wood types,
must be agreed to and approved by The
Coca-Cola Company.
NonconformingProducts
Nonconforming products must be segregated
or identified by physical location \ storage,
markings, authorized stamps, tags, labels,
inspection records, inventory systems or
other suitable means to ensure the
prevention of dispatch.
Procedures for rework, disposal and/or
change of final use of the nonconforming
products must be in place and records for full
traceability must be maintained.
G. Food Safety
Policy
Suppliers of food-grade materials must
implement a food safety protection program,
based upon the principles of Hazard
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Analysis Critical Control Point (HACCP), to
ensure the wholesomeness and safety of
their products.
TCCQS incorporates the tenets of CODEX
HAACP and other international food safety
standards and programs like ISO 22000.
Suppliers of food product processing or
handling equipment must implement a food
safety protection program based upon the
principles of HACCP or the equivalent that
follows local regulations and requirements
applicable to equipment in contact with
food products.
Definitions
HACCP: Hazard Analysis Critical
Control Point is a broadly recognized
preventive and systematic approach for the
identification, evaluation and control of food
safety hazards.
Hazard: A biological, chemical or physical
agent or factor with the potential to cause
an adverse health effect that is likely to
occur in the production process if control is
not exercised.
FoodAllergens: Foods or food
constituents known to produce allergic
reactions to an at-risk portion of
the population.
ForeignMaterial: Any material that is
not natural to the product, such as metal,
wood, glass, plastic, rock, paper or cloth.
ExtraneousMaterial: Any undesirable
material that is a natural part of the
product, such as stems, leaves and seeds.
Requirements
If applicable, the supplier must have a
documented food safety protection
program that eliminates or reduces any
food safety hazard to an acceptable level.
An effective food safety protection
program consists of the following:
1. Definition of hazards and risks
2. Identification of Critical Control
Points (CCPs)
3. Critical limits for each CCP
4. Description of the monitoring
procedure for each CCP
5. Description of corrective actions
when there is a noncompliance
at a CCP
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6. An effective records system
7. A system to routinely verify, or audit,
the food safety protection program
to ensure effectiveness
The types of hazards the supplier must
take into consideration include any
biological, chemical or physical agent or
factor with the potential to cause an
adverse health effect.
A plan must be in place to eliminate,
reduce, control to a safe level and to
monitor all hazards.
Suppliers must have controls for the
following hazards as part of their food
safety protection program:
• Food allergens
• Foreign and extraneous materials
FoodAllergenControl
Suppliers must have controls in place to
prevent the presence of undeclared food
allergens. The primary potential food
allergens* include, but are not exclusive to,
the following:
• Celery and products thereof
• Eggs and products thereof
• Milk and products thereof (including
lactose)
• Mustard and products thereof
• Peanuts and products thereof
• Crustaceans (shellfish) and products
thereof
• Fish and products thereof
• Sesame seeds and products thereof
• Tree nuts and products thereof
• Wheat and cereals containing gluten
• Sulfites
* Additional food allergens may be
added to this list as their public health
importance becomes recognized.
Suppliers must ensure that no
undeclared ingredient will be introduced
into a product by any means of
cross contamination.
Raw materials, processing aids and packaging
materials used in the production of each
product must be reviewed to determine if
food allergens are present. If present, they
must be declared.
Food allergens present in products that
are in-process must be properly identified.
Controls must be in place to prevent cross
contamination from these products and to
highlight their presence to the workforce.
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ForeignandExtraneous
MaterialControl
Suppliers must conduct a risk assessment
to identify potential foreign or extraneous
material hazards.
Suppliers must have controls, procedures
and equipment in place to prevent foreign
and extraneous material from entering
their products. Examples include the use
of metal detectors, magnets, screens and filtration systems.
H. Chemical Residue and Contamination Control
Policy
Suppliers must ensure that only legally
permitted and Coca-Cola Company
specified chemicals, ingredients and
additives are present in their finished
products.
Requirements
Controls must be implemented and
documented to ensure that only legally
permitted chemical agents are used.
Universally accepted agronomic practices,
including integrated pest management
strategies, should be used to produce quality products.
I. Traceability
Policy
Suppliers must have a system in place to
identify and trace all products, ingredients,
components, raw materials and goods in
progress.
Definitions
Lot: A supplier-defined quantity of a
product.
LotRecords: A collection of records \ data
that identifies the complete history of a lot.
This includes procurement,
manufacturing, testing and
shipping information to
enable traceability.
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MockRecallorSimulatedProduct
Recovery:A simulated recall of the
manufactured product or item, including the
tracing of all manufacturing records, all shipping
records and a full reconciliation of quantities
received, manufactured, stored and shipped.
SerialNumber:An alphanumeric code
assigned by a supplier to identify a single
product unit, for example: a piece of
equipment, a container, a pallet or the like.
Requirements
A system must be in place that enables the
supplier to trace the entire history of a specific
lot. This includes identification of all materials
(including any rework added), processing
conditions, test results and the customers to
whom the lot was distributed.
Suppliers must uniquely identify each lot.
(Note: All traceability rules described for a lot
are applicable for a serial number.)
The traceability process must be validated
through a mock recall system to verify
effectiveness.
J. Scientific and Regulatory Affairs
Policy
Suppliers must provide complete and
accurate information to ensure the safety
and legality of The Coca-Cola Company
products.
Requirementsfor
IngredientSuppliers
For new ingredients or upon request,
suppliers must provide complete and
accurate information on forms that will be
provided by The Coca-Cola Company that
include the following:
• Qualification Packet for New
Ingredients (includes, but is not
limited to religious certifications, food
allergen declarations, certificates of
legality, certificate of origin, customs
classifications)
• Ingredient Composition Information
(includes sources of caloric content)
• Vitamin Composition Information
for added vitamins
• Nutritional Information sheet
(provided upon request)
• Material Safety Data Sheet (MSDS)
with hazardous component
declarations
• European Union non-GMO statement
(required for Europe and the Middle
East; based on EU genetically modified
organisms directives)
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FacilityRegistration
• All United States-based facilities that
produce and/or store food, feed and
ingredients must register with the
Food and Drug Administration (FDA).
• All foreign-based facilities that produce
and/or store food, feed and ingredients
that are imported into the United
States must register with the FDA.
PriorNotice
• Facilities must provide the FDA “prior
notice” of every shipment of food,
feed and ingredient imported into the
United States. This regulation affects
facilities that ship samples to the
United States.
RequirementsforPackagingand
SalesEquipmentSuppliers
Materials include any raw materials and
components used in the manufacturing of
packaging and sales equipment.
• Materials used in the manufacturing
of packaging and sales equipment
must meet both corporate and
local division requirements and
performance criteria established
for packaging materials and sales
equipment.
• Materials used must meet
The Coca-Cola Company policy
on heavy metals.
• Materials that have a potential
for direct contact with
product must comply with all
local regulatory requirements for
food contact use in the country in
which the finished product will be
distributed.
• Suppliers must provide complete
and accurate information for all
components of materials used for
contact with product.
K. Regulatory Actions Notification
Policy
Suppliers must notify The Coca-Cola
Company of any regulatory actions or
product retrievals that relate to materials
produced for the Coca-Cola system.
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Definitions
RegulatoryAuthority: Any duly authorized
agent or employee of any government agency
empowered to enforce laws.
ReligiousAuthority:Any duly authorized
agent or employee of a religious organization
that defines requirements for special product
certification (for example, halal, kosher).
RegulatoryAction: The seizure, holding
or recall of any product by a regulatory
authority. Also includes any findings resulting in
prosecution, injunction or a regulatory letter.
ProductRecall: Any voluntary or
involuntary recovery of product that has
been released for distribution.
Requirements
Suppliers must immediately notify The
Coca-Cola Company representative and
receiving location(s) in writing when any
product or component produced for the
Coca-Cola system is directly or indirectly
the subject of a regulatory action, product
recall or when there is an event that could
create adverse publicity to the Coca-Cola
system. This includes, but is not limited to,
product that does not comply with the
following:
• Standards of quality
• Specifications
• Laws or regulations
• Agreements between the supplier and
The Coca-Cola Company or other entities within the Coca-Cola system
L. Change Control Management Process
Policy
Suppliers must have a documented change
control management process. Suppliers
must notify The Coca-Cola Company
of any changes that may impact the
quality, regulatory status, integrity and/or
performance of their product.
Requirements
At a minimum, suppliers to The Coca-Cola
Company must document and implement
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a change control management process that
ensures changes that impact product quality
are reviewed, verified and approved before
implementation. Records of the changes
must be maintained and available for review
by The Coca-Cola Company upon request.
The Coca-Cola Company must be notified
when any changes occur to the following:
• Manufacturing process (outside
of normal operating conditions)
• Manufacturing location
• Packaging
• Product formula \ specifications
• Company \ facility ownership
Notification must be made in writing and
agreed to by The Coca-Cola Company prior
to product shipment.
M. Auditor Access
Policy
Suppliers must permit auditor access to
facilities used to manufacture, pack or store
products for the Coca-Cola system.
Requirements
At any time, representatives of the
Coca-Cola system must be allowed
to enter and audit/inspect any facility
manufacturing and/or storing materials for
the Coca-Cola system.
It is the practice of the Coca-Cola system
to give reasonable notice of intent to
conduct an audit or inspection.
Limitations
An audit or inspection will not extend to
financial data, sales data (other than data
that directly relates to The Coca-Cola
Company), pricing data or personnel data
(other than data related to qualifications
of technical and professional personnel
performing functions pertinent to the
audit or governmental requirements with respect to personnel practices).
N. Security
Policy
Suppliers must have a security policy that is
designed to protect the materials supplied to
the Coca-Cola system and to minimize risks
to personnel, trademarks and facilities.
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Definitions
TamperEvident: A feature of a package
or container that allows consumers, under
ordinary conditions of use, to determine
whether unauthorized opening or
tampering has occurred.
Tamper-EvidentSeal: Seals or sealing
mechanisms that are unique to the supplier,
and are non-toxic and designed to readily
show any violation or attempted violation
of the integrity of the seal or a change in
status of the package or object on which
they are placed; such as containers or
valves. For suppliers, seals should be unique
and identifiable to that specific supplier.
The design and strength of the seals used
depend on the specific use of the seal
and the risk inherent with inadvertent
damage or violation of the seal’s integrity.
For example, plants bulk-shipping Company
products should select stronger high-tensile
strength numbered seals for protection.
IntellectualProperty:All works,
including literary works, pictorial, graphical
and sculptural works, architectural works,
works of visual arts and any other work
that may be the subject matter of copyright
protections; advertising and marketing
concepts; information; data; formulas; designs;
models; drawings; computer programs,
including all program documentation, related
listings, design specifications and flowcharts;
trade secrets; and any inventions, including
all processes, machines, manufactures and
compositions of matter and any other
invention that may be the subject matter
of patent protection; and all statutory
protection obtained or obtainable thereon.
Requirements
AuthorizedSuppliers
Suppliers to the Coca-Cola system must
be duly authorized by The Coca-Cola
Company prior to supplying beverage
products, packaging, ingredients, sales and
marketing equipment and processing aids.
Every supplier plant location needs to be
authorized by every division to which it
supplies materials. This authorization must
include every item that is being supplied
by the plant location. In addition, for packaging
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23
and sales and marketing equipment suppliers,
all materials that have product contact
or potential product contact must be formally
approved by corporate headquarters and
authorized by the receiving division for
supplier use. Authorization includes
compliance with the requirements and
standards listed below.
SecurityPolicy
Suppliers must have a written security
policy under the management of a designated
individual who can satisfactorily demonstrate
compliance to that policy. For products
delivered by suppliers to Coca-Cola system
locations in the United States (including
Puerto Rico), suppliers must be members of
the United States Customs and Border
Protection’s Customs-Trade Partnership
Against Terrorism (C-TPAT) or otherwise
comply at all times with C-TPAT
security criteria.
TrademarkProtection
Suppliers must maintain control of The Coca-Cola Company trademarked
materials, promotional materials and/or
graphics (“Intellectual Property”) until point of
delivery. This requirement includes the control,
use and destruction of scrap and/or obsolete
materials. Suppliers must acknowledge and
comply with requirements pertaining to
The Coca-Cola Company’s intellectual
property ownership rights at all times.
TamperEvidence
Beverages, packaging, ingredients and
processing aids must be supplied in suitable
tamper-evident packaging authorized by
The Coca-Cola Company or in
appropriately security-sealed bulk
containers \conveyances.
Information
Suppliers must secure access to
information under their control that
pertains to the Coca-Cola system,
including production, warehousing and
transportation manifests as well as
transactional documentation \ records.
LocalRegulations\Requirements
Suppliers must be able to demonstrate,
to the satisfaction of The Coca-Cola
Company, that they are in compliance with
all applicable local security laws and regulations
and any local requirements of
The Coca-Cola Company.
O. Legal Contracts
Policy
Unless otherwise approved by the
purchasing entity, purchases of goods and
services made by the Coca-Cola system
must be governed by a purchase contract.
Examples of purchase contracts include,
but are not limited to, the following: master
supply agreements, supply agreements and
purchase orders. In some circumstances,
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additional terms and conditions may
be required to govern our business
relationship with a supplier. For example,
an authorization agreement (sometimes
known as a Manufacturer’s Authorization
Agreement, or MAA) between
The Coca-Cola Company and suppliers may
be required, particularly when the supplier
is providing packaging or sales and
marketing equipment with one or more
Company trademarks and/or
The Coca-Cola Company does not have a
direct supply relationship with the supplier.
P. Compliance with Laws
Policy
The supply of goods and services to the
Coca-Cola system must comply with
applicable laws and regulations.
Definitions
OFAC: The United States Department of
Treasury’s Office of Foreign Assets Control.
SDNs: The list of specifically designated
nationals or blocked persons as maintained
by OFAC.
Embargoed\SanctionedCountries: Any country subject to an embargo or
economic or trade sanctions by the United
States Government.
Requirements
In addition to the requirements to comply
with specific laws identified elsewhere in
this document and the general requirement
to comply with applicable laws and
regulations, suppliers must not be:
• identified as specially designated
nationals;
• directly or indirectly owned or
controlled by the government of any
embargoed \ sanctioned countries;
• acting on behalf of any embargoed \
sanctioned countries;
• involved in business arrangements or
otherwise engaged in transactions with
embargoed \ sanctioned countries
(unless such arrangements or
transactions are permitted by a current
and valid license issued by OFAC); or
• sourcing any products or services
used in the supply of products or
services to the Coca-Cola system from
embargoed \ sanctioned countries.
Suppliers must notify The Coca-Cola
Company immediately and in writing
upon the occurrence of any of the
circumstances described above.
Q. Confidentiality
Policy
Suppliers must maintain confidentiality of
The Coca-Cola Company information.
Requirements
At the request of The Coca-Cola Company,
suppliers must enter into a nondisclosure
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Comment
The Coca-Cola Company expects all of its
employees to comply with the law and act
ethically in all matters. We have the same
expectations of our suppliers. Our Code of
Business Conduct sets the basic standards
for employee conduct. This Code of
Business Conduct for Suppliers establishes
related requirements for our suppliers.
Working together, we can achieve great
success by doing the right thing.
OurCodeofBusinessConductfor
Suppliersisavailableinthefollowing
languages:
• Arabic • Japanese
• English • Portuguese
• French • Russian
• German • Simplified Chinese
• Italian • Spanish
*You will find an electronic version of the
Code of Business Conduct for Suppliers at:
http://www.thecoca-colacompany.com/
citizenship/supplier_code.html
Requirement
Suppliers must act in a manner that is
consistent with the requirements of
The Coca-Cola Company Code of Business
Conduct for Suppliers.
agreement or other agreement containing
confidentiality obligations appropriate
for the safeguarding of The Coca-Cola
Company’s confidential information.
Except as otherwise set forth in such an
agreement, the safeguarding of
The Coca-Cola Company’s confidential
information includes, but is not limited to,
the following:
• Restricting the disclosure of confidential
information only to employees who
have a need to know
• Safeguarding confidential information to
prevent disclosure to any third party
• Returning all confidential information
(including copies) and erasing all
electronic information within 30 days
of the receipt of a written request by
The Coca-Cola Company
• Refraining from publishing or using,
without prior written consent, any
advertising, sales promotion, mailing
or publicity matter that mentions or
implies The Coca-Cola Company or
its subsidiaries, parents, affiliates and/or
authorized bottling partners
R. Code of Business Conduct for Suppliers
Policy
Suppliers must understand and comply with
The Coca-Cola Company Code of Business
Conduct for Suppliers*.
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ApplicableLawsandRegulations: The laws and regulations governing the location in which products are produced, the laws and regulations of the destination to which products may be delivered, and the laws and regulations of the United States pertaining to embargo, economic and trade sanctions, and specially designated nationals (SDNs) or blocked persons. A list of SDNs and blocked persons is maintained on the United States Department of Treasury Web site at: www.treas.gov/offices/enforcement/ofac/sdn.
AuthorizedSupplier: A company authorized in writing by The Coca-Cola Company, or its designee, to supply a product or a service to the Coca-Cola system (Company, authorized bottling partners and customers authorized by the Company).
Coca-ColaTrademarkBrandProducts:Products bearing the Coca-Cola trademark in their name, such as Coca-Cola, Coca-Cola classic, cherry Coke, Diet Coke and Coca-Cola light.
Embargoed\SanctionedCountries: Any country subject to an embargo or economic or trade sanctions by the United States Government.
ExtraneousMaterial: Any undesirable material that is a natural part of the product, such as stems, leaves and seeds.
FinishedProduct:Product, equipment, packaging material or ingredient created by a supplier’s manufacturing process for use by The Coca-Cola Company.
FoodAllergens:Foods or food constituents known to produce allergic reactions to an at-risk portion of the population.
ForeignMaterial: Any material that is not natural to the product, such as metal, wood, glass, plastic, rock, paper or cloth.
GoodLaboratoryPractice(GLP): Good Laboratory Practice (GLP) embodies a set of principles that provides a framework in which laboratory tests are planned, performed, monitored, recorded, reported and archived. These tests are undertaken to generate data to assess the hazards and risks to users, consumers and third parties (including the environment), of exposure to pharmaceuticals, agrochemicals, cosmetics, food and feed additives and contaminants, novel foods and biocides. GLP helps assure regulatory authorities that the data submitted is a true reflection of the results obtained during the testing and can therefore be relied upon when
making risk \ safety assessments.
GoodManufacturingPractice(GMP): GMP relates to the manufacturing, processing and storing of food materials to assure the food materials are safe for human consumption and have been prepared, packed and stored under sanitary conditions. This includes the prevention of any type of
III. glossary
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contamination. Good Manufacturing Practice requires correctly designed and constructed buildings and equipment, adequate training of personnel to produce quality food materials and properly maintained plant conditions.
HACCP: Hazard Analysis Critical Control Point is a broadly recognized preventive and systematic approach for the identification, evaluation and control of food safety hazards.
Hazard: A biological, chemical or physical agent or factor with the potential to cause an adverse health effect that is likely to occur in the production process if control is not exercised.
Hold: The quarantine, segregation or containment of materials to prevent their further use or distribution.
IntellectualProperty: All works, including literary works, pictorial, graphical and sculptural works, architectural works, works of visual arts and any other work that may be the subject matter of copyright protections; advertising and marketing concepts; information; data; formulas; designs; models; drawings; computer programs, including all program documentation, related listings, design specifications and flowcharts; trade secrets; and any inventions, including all processes, machines, manufactures and compositions of matter and any other invention that may be the subject matter of patent protection; and all statutory protection obtained or obtainable thereon.
Lot: A supplier-defined quantity of a product.
LotRecords: A collection of records \ data that identifies the complete history of a lot. This includes procurement, manufacturing, testing and shipping information to enable traceability.
MockRecallorSimulatedProductRecovery: A simulated recall of the manufactured product or item, including the tracing of all manufacturing records, all shipping records and a full reconciliation of quantities received, manufactured, stored and shipped.
NonconformingProduct: Product, equipment, packaging material or ingredient that fails to meet specifications or regulatory requirements.
OFAC: The United States Department of Treasury’s Office of Foreign Assets Control.
ProductRecall: Any voluntary or involuntary recovery of product that has been released for distribution.
PurchasedMaterials\Services: Materials or services purchased by suppliers for use in the production of their finished products.
QualityProgram: An individual component of the overall quality system that is designed and implemented to address a specific set of quality issues, risks, or concerns. A quality program can include a broad collection of procedures, activities, organizational structures and engineering controls.
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QualitySystem: (1) A collection of procedures, activities, organizational structures, and engineering controls (both formal and informal) employed to respond to applicable requirements by directing and regulating quality assurance activities. (2) The organizational structure, responsibilities, procedures, processes, and resources needed for implementing quality management. Organizational structure, policies, programs and procedures needed to manage product safety and quality.
RegulatoryAction: The seizure, holding or recall of any product by a regulatory authority. Also includes any findings resulting in prosecution, injunction or a regulatory letter.
RegulatoryAuthority:Any duly authorized agent or employee of any government agency empowered to enforce laws.
ReligiousAuthority: Any duly authorized agent or employee of a religious organization that defines requirements for special product certification (for example, halal, kosher).
SDNs: The list of specifically designated nationals or blocked persons as maintained by OFAC.
SerialNumber:An alphanumeric code assigned by a supplier to identify a single product unit, for example: a piece of equipment, a container, a pallet or the like.
TamperEvident: A feature of a package or container that allows consumers, under ordinary conditions of use, to determine whether unauthorized opening or tampering has occurred.
Tamper-EvidentSeal: Seals or sealing mechanisms that are unique to the supplier, and are non-toxic and designed to readily show any violation or attempted violation of the integrity of the seal or a change in status of the package or object on which they are placed; such as containers or valves. For suppliers, seals should be unique and identifiable to that specific supplier. The design and strength of the seals used depend on the specific use of the seal and the risk inherent with inadvertent damage or violation of the seal’s integrity. For example, plants bulk-shipping Company products should select stronger high-tensile strength numbered seals for protection.
TheCoca-ColaCompany:The legal entity entitled “The Coca-Cola Company” and its CONSOLIDATED AFFILIATES. It includes all internal BUSINESS UNITS, such as COMPANY OPERATING GROUPS, DIVISIONS, REGIONS and CONSOLIDATED BOTTLING OPERATIONS, and all fur ther subsets of these units.
TheCoca-ColaSystem: The Coca-Cola Company and its BOTTLING PARTNERS
TrademarkedMaterial:Business-related articles, including, packaging materials, labels, seals, and closures, that bear the trademarked logos of The Coca-Cola Company.