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ISE 527- Quality Management for EngineersCourse Outline

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ProfessorOfficePhoneOffice hoursEmail

Thomas C. Booth, PhDSSC 101213 740 0867Tu & Th: 9AM to 12 PMTbooth@usc.edu

Teaching assistantTA email

Dong-Kyun YimDongkyun.yim@usc.edu

Text: Evans and Lindsay, Managing for Quality and Performance Excellence, Edition 8

Course objectives: In this course, the student will learn how to develop, deploy and maintainquality practices that assure marketplace acceptance of the products and services provided by acompany. We will compare and contrast the philosophical frameworks advocated by celebratedquality experts such as Deming, Juran, and Crosby. We will examine the role of leadership andstrategic planning in quality improvement, and how the use of measurements will lead to qualityand business performance improvements. We will learn the basics of quality tools and methodsfrom the perspective of a manager, which will include six sigma, statistical thinking, tools forprocess improvement, and statistical process control. The intent is to provide a knowledge basesuch that the student will be comfortable with modern quality practices in a company and able toeffectively apply quality principles as a manager or high-performing contributor.

Pre-requisites: Basic statistics

Assignments

Each student will either present a short case study (from the text) to the class or write ashort paper on a quality-related topic.

Each student will participate on a project team. The teams will envision a small businessand create a quality manual for the business. The manual will be based on the ISOstandard. The deliverables from the project will include a written document and apresentation to the class.

Quiz: there will be a quiz after completing some of the chapters. The quizzes are notannounced in advance.

Mid-term exam: there will be a closed-book mid-term exam.

There will be a two-part final examination.

The first part will be a take-home exam, in which the student will solve one or moreproblems based on techniques described in the text. These may include SPC, samplesize, gage R&R, etc. The second part, in class, will be comprehensive. Students maybring a single sheet of paper with crib notes on both sides.

Grading: The grade will be determined on the basis of the recitation, mid-term, project, and finalexamination. Grading is based on a curve. Assignments may not be turned in past the deadlineunless there is a prior agreement with the professor. Grading is as follows:

Campus students DEN students

Mid-term exam 22% 25 %

Class presentation 22% 25%

Class project 22% 25%

Class participation and quizzes 12%

Final exam*-Take home- Classroom

11%11%

12.5%12.5%

Academic integrity: The Department of Industrial and Systems Engineering adheres to theUniversitys policies and procedures governing academic integrity as described in SCampus.Students are expected to be aware of and to observe the academic integrity standards describedin SCampus. Students should expect those standards to be enforced in this course.

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ISE 527- Quality Management for EngineersCourse Outline

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Accommodations for Disabilities: Any student requesting academic accommodations based ona disability is required to register with Disability Services and Programs (DSP) each semester. Aletter of verification for approved accommodations can be obtained from DSP. Please be sure theletter is delivered to the instructor as early in the semester as possible. DSP is located in STU301 and is open 8:30 AM to 5:00 PM, Monday through Friday. The phone number for DSP is

213-714-0776.