[email protected] each year, our michigan.gov suite of websites is included in numerous ranking...
TRANSCRIPT
Each year, our Michigan.gov suite of Websites is included in numerous ranking studies conducted
by organizations across the country.
quality @michigan.gov
• One of the most comprehensive studies for rankings is the Brown University Study of State and Federal E-Government in the United States.
• In 2003, our State Web site was rated 6th in the nation.
• In 2004, we dropped to 22nd place.
quality @michigan.gov
• There were several reasons for this. • Quality Problems• Inability of our customers to find online services.• Accessibility- the portal was not Section 508
compatible• Lack of feedback tools (Ask a Question, Send
Comments, etc…) on every page.
Quality Problems
Improving the quality of Michigan.gov
quality @michigan.gov
Broken Links
Broken Anchors
Missing Titles
Missing Key Words
Missing Description
Warning Redirects
Missing Alt Text
Local File Links
2,757 261 235 1,710 1,343 919 1,173 2
Number of Michigan.gov quality problems based on random sample of 5,000 pages through State portal
Quality Problems
quality @michigan.gov
Broken Links
Broken Anchors
Missing Titles
Missing Key Words
Missing Description
Warning Redirects
Missing Alt Text
Local File Links
2,757 261 235 1,710 1,343 919 1,173 2
Problems we all need to address immediately…
Quality Problems
Online Services
eMI Strategy for Improving Access to Online Services at the State of Michigan
Online Services
• We did have online services on the old home page but the listing was small and hard to read.
• The comprehensive listing of services was not categorized or even alpha sorted making it difficult to find anything.
Old Portal Home Page
New Home Page
Online Services Master List Old vs. New
Improved Portal Online Services
• On the State of Michigan home page:• Top Level Online Services component • Displays 5 of our most requested services• Clicking on the “More Online Services” link located at the
bottom of the component presents the customer a comprehensive listing
• Sorted by Theme • Link to a complete alphabetical listing.
• For ease of use, we have also added three additional categories for sorting services:
• “Consumers”• “Finance” • “Services at State Departments”
New Portal Online Services
• Each theme of the new portal features a component that allows customers to find services related to that particular theme.
• The Online Services component lists 5-6 of the most requested services with a link to a comprehensive listing of all services relating to that theme.
• Let’s Take a Look…
• Top 5 Sites from the Brown U Study
• Tennessee http://www.state.tn.us • Maine http://www.state.me.us • Utah http://www.utah.gov/main/index• New York http://www.state.ny.us/• Ilinois http://www.illinois.gov/
Next Steps
Improving Online Service Access at the Agency Site Level
Add a Link to Statewide Online Services
• Add a link to the Statewide Online Services Index to your home page.
• Ideally, we would like a standard location and verbiage for this link on all agency sites.
• A standard asset and link will be added below the More State Web Sites button on the RNav
• If you are not using a RNav on your home page, you will need to include the link in the top navigation menu.
• Link Text: Statewide Online Services• URL: /som/0,1607,7-192-29929---,00.html
• Proposed look of the added functionality:
• Proposed look of the added functionality:
Create Agency Online Services Index on All Agency Sites
1. Create an ONLINE_SERVICES category at the navigation level and select Content as the category type.
2. Take inventory of all of the online services your agency has to offer.
3. If you already have content linking to the service, just add an association to your ONLINE_SERVICES category from the content.
4. If you do not have a link created, create a link to the service in the ONLINE_SERVICES category.
5. Add a page layout to the ONLINE_SERVICES category. Select the Sorted List as the layout type.
6. In Component Modifier, select Alpha Sort as the sort type.
7. To display the Online Services Component on your home page, ask your eMichigan Expert to add a List with More component to your agency home page. By default, the component is a single wide list – if you would like it to be different, let eMI know.
8. Associate the component to your ONLINE_SERVICES category.
9. Use the component modifier to select how many items you would like in the list before displaying the “More” link
10. Edit the “More” linktext to display what you would like to say. Examples: Click for More Services, More Online Services, Agency Services, Index of Services...
• You should now have an Online Services Component and index on your site.
• Notify your eMI Expert and we will add the URL to access your Online Services index to the comprehensive listing on the SOM site under State Agency Online Services.
• We would like all agencies to implement this enhancement on their site by February 1, 2005.
• Questions?